I ordered a cold brew, specifically asked if the cold brew shakes had milk in it, they said yes. I asked for a plain cold brew coffee without milk, they asked if I wanted flavoring in it. I asked for Caramel. I assumed when they asked if I wanted flavoring, the flavoring would be lactose free but I unfortunately found out it was not lactose free after a few sips. Two stars because the bagel sandwich was ok. They need to take food intolerance seriously. read more

0/2 this morning at Bon Air Shopping Center. Had a bad experience at the Peet's in this same shopping center and we didn't get any food. Came to Noah's and we got food, but it wasn't very good. My avo sandwich had brown, wilted lettuce in it. I pulled it all out before eating any. Also, they put no seasoning on the sandwich. Salt, pepper, lemon pepper, hot sauce, olive oil...anything would be nice! But alas it was bland. Won't be returning. read more

Noah's NY Bagels - Brown, wilted lettuce in my bagel sandwich :( - Bagels Near Me - Greenbrae, California

Every time I read a publication that touts a place as having the "best bagel" I think to myself, "it's a bagel. They're all the same". Well, it's taken until now for me to finally learn that they're not all the same: Noah's Bagels are not as good as Barton's Bagels and I feel confident in that statement. I was a bit put off by the fact that Noah's didn't have salt bagels, my favorite and opted instead for an "everything" bagel, lightly toasted and served with their shmear that (supposedly) contains onions and chives. Everything about this order was middling. Neither bad nor good, and if there were any onions or chives in that shmear I couldn't taste them. Based on this single bagel I'd say that Noah's version is airier than the bagel from Barton's. Between that and the flavorless shmear I learned my lesson: all bagels are not created equal. Noah's was adequate but as I rode my bike past Barton's en route home I couldn't help wishing I'd been willing to wait. read more

I don't usually leave negative reviews because I like to advocate for businesses however, you've got to answer your phone as a business. You're a retail food business. I called two minutes ago. I wanted to ask if you had a certain type of bagel and I get a recording thank you for calling those bagels press one to know how to place an order online press two for some other stuff that didn't apply press three to speak with a person in the store. I press three it looped me back to the original greeting. Thank you for calling press one for the hours press two for me to make an order online press three to talk to a person I press three again. It looped me back. You guys are open for business at this time of the day at 8:30 and you're completely inaccessible to talk with someone to ask a basic question about having something in stock that you carry something first of all and secondly do you have that item that you carry actually in stock because I wanted to come down and buy some but I don't wanna drive 15 minutes and potentially be a waste of time in an effort in gas Any business has to be accessible to the public to customers I don't get it, but that is why I'm writing a one star review because if you don't make yourself accessible to customers that's just a bad business model right there within itself so I hope you guys get this figured out. Allow the calls to go through pick up the Phone house of bagels pick up their Phone Bagel St., Café pick up their phone. They didn't have what I was looking for unfortunately but at least they answer the phone and I can ask the question as a customer. read more

The Service: I've been a customer of this location for quite some time, but my recent experience placing a phone order was extremely disappointing. I called to place a simple order for 13 bagels while driving to a meeting. The employee who answered the phone repeatedly interrupted the order to help walk-in customers, placing me on hold several times throughout the call. Each time she returned, I had to repeat parts of my order again because she either forgot or asked me multiple times to repeat what I had said. At one point, she put the phone down and never came back, forcing me to hang up and call again. What should have been a quick and simple order took close to 20 minutes and ultimately made me late. When I arrived, I asked to speak with the manager. While she did apologize and discount the order, the overall interaction still felt dismissive and somewhat passive-aggressive rather than genuinely customer-focused. After I explained that I had been driving while placing the order, I was told that I "could have ordered online," which did not feel helpful under the circumstances. The manager also asked whether she could apply a senior discount to my order and commented that although I "didn't look 55 or older." While this may have been intended as friendly jester, it felt awkward and unnecessary during an already frustrating interaction. I also felt somewhat rushed through the conversation under the explanation that she "didn't want me to be any later" to my meeting. At that point, I was hoping for a manager who would fully listen to the concerns I had and would acknowledge the poor handling of the situation rather than move the interaction along quickly. This review is not personal toward the employee. I understand busy environments and that younger staff members are still learning. However, customers should not spend 20 minutes trying to place a straightforward order while repeatedly being put aside for other customers. I hope management takes this feedback seriously and improves both phone-order procedures and customer service training moving forward. read more

I ordered two bagel with extra side and didn't add those extra side. SMH! i paid for extra stuff and don't add it to. They need to make sure read what customers order is. read more

I ordered a bagel with light cream cheese. I was really excited to have my bagel and when I open my order, I see the cream cheese in a separate container, not even put on, and my bagel isn't even toasted when I asked them about this. They immediately started attacking me and verbally and laughing, and they started saying that I was screaming or something. It was so weird and then when I confront them he started saying just make it and was acting like it was my fault. The boy taking my order wasnt taking his job seriously and was trying to just defend himself. $5 wasted I should have never given them a tip the worst customer service of my life. read more

Bad attitude by most of the staff. They don't care... about anything maybe. Terrible customer service. The woman who seemed to be the manager was the worst of them. I got attitude for her employee not calling the correct name. @Robert B. - Business Manager I have told you what happened. You have multiple other reviews here with similar complaints. Why should I put more effort into helping you resolve an issue with YOUR store that you are clearly aware of. You have misses your chance to have a loyal, happy customer. Do YOUR job, manage your business. read more

Noah's NY Bagels - Bagels Near Me - Greenbrae, California

This was my first time stopping in Greenbrae for a bite and I was very disappointed when they rejected to serve me because I didn't have a bill smaller than a $50. I guess it's their "policy", which i understand but I have never been rejected for anything less than $100 dollar bill. I really didn't like the vibe in that restaurant or quite frankly the whole shopping complex. This town seems to lack culture and mannerisms yet the entitlement is thriving! Very weird vibe out there if you don't match the picture perfect description. Safe to say I will not be coming back or recommending this restaurant to anybody. P.S. I have no clue what the food tastes like because I was refused service. read more

Slow service and also got my order wrong. Better to order online then order in store. Also flies inside

very hit or miss, often order a bagel with shmear and less than half the bagel is covered by the shmear. not worth almost $5 read more

Noah's NY Bagels - Single Bagel with Shmear - Bagels Near Me - Greenbrae, California

If you want it to take 30 minutes to put cream cheese on a bagel, this is the spot for you!

Did a to go order and got home excited for Lox Sandwich. Only thing is they forgot the tomatoes, onions, and capers update: Roberta, Did what you said but never got a response thru the email contact center at Noah read more

Noah's NY Bagels - New Lox Sandwich from Noah's with no tomatoes, onions, and capers for $10.29. Emailed service line and no response back. - Bagels Near Me - Greenbrae, California

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I contemplated writing this review solely because I truly love Noah's and have been enjoying their delicious breakfasts since 2016. However, it must be noted that food quality and service at this location has declined exponentially. Petaluma location might be the way to go. Note they no longer carry honey, and only offer artificial sweeteners for your morning coffee. Coffee tumblers are empty and you have to ask the main desk to brew you some more. Challah recipe has changed and is doughy, eggy and flavorless. And if you were thinking of asking for your order to be remade or getting some type of help, be prepared to be met with annoyance and dry responses. Only warm and welcoming person was the lady at the front desk who took my order - thus the two stars. read more

Noah's NY Bagels - Doughy/eggy challah with strawberry schmear - Bagels Near Me - Greenbrae, California

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The customer service is horrible. The employees have shitty attitudes and don't want to be there. It took 25 minutes to complete a toast bagel with cream cheese. Incredibly inefficient setup. The sewer had backed up and had standing dirty water in the hallway next to the food prep. Disgusting. Avoid this place if possible. read more

I was impressed by the excellent customer service from Jacqueline (I believe that's her name). Her great personality and laughter during our brief chat stood out to me because most of us are stressed out due to the pandemic myself included. She is still going to work though so I want to give her kudos. There weren't many bagels left in the case by the time I arrived. I wanted to get a Baker's Dozen and I let Jacqueline know I tried calling earlier to place an order over the phone. Come to find out I couldn't get through because they were busy and couldn't answer some calls. I inquired about placing an order for pickup and Jacqueline said she strongly encourages people to do so. She made sure my order was accurate and would be ready for pick up the following morning. I picked up my order without a hitch. Thank you for your hard work and dedication especially during these uncertain times. I look forward to ordering more bagels soon. read more

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Just no! I went in one day after my workout; it was during their rush hours, and I didn't mind waiting. I waited 20 minutes, and I asked the tall Black guy if my order was almost ready, as my name wasn't on the queue anymore. He said he had handed it out already, and someone else grabbed it apparently. He told me he would remake it, and I was okay with that. He never remade the bagel since he was distracted by his friend. As he kept asking him what kind of bagel he wanted and how many and what he wanted on it. Mind you, they had a line, and all the tickets were red. He was chatting it up with him, and then they sent him on break. I never saw him communicate to anyone that I was waiting on a remake of a bagel. I waited just in case he did tell someone, and I didn't want to wait any longer, as I waited 45 min for a bagel with cream cheese. It's absolutely insane how bad their communication with one another is. I work in customer service so I understand it's hard remaking something when you're already behind In ur queue. You definitely aren't helping when you're making free bagel and talking with friends. read more

I was super egg-cited to enjoy my two egg, Santa Fe egg-wich sandwich this morning I picked up at/around 6:25am in Greenbrae. My first bite was a strand of human hair, egg, cheese, and bagel. WTH?! The hair forced me spit out my initial bite; I immediately lost my egg-citement, got nauseated, and stopped enjoying my breakfast. Disappointed about the quality of my two egg sandwich. I attempted to call Noah's NY Bagels at 8am to speak to a manager about my hairy bite incident, but did not succeed to get through...the phone message repeated twice. Ugh. So much for breakfast this morning. Hope this doesn't happen to anyone else. First time for me; hesitant to buy an egg-wich again. read more

HORRIBLY DISAPPOINTED!! I went at 10:30am and the coffee was marked as being made at 10am but they were practically empty and cold! The cream dispensers were empty, and the sugars were a mess. I got a toasted bagel with cream cheese that when given to us was barely even toasted. Also a barely warm breakfast burrito. Everyone working seemed busy and I wasn't going to cause a scene over the lack of hot coffee, but the cold food... really? We waited about 10 minutes for what? I wasn't expecting much but atleast to have the food be hot... but no time to go back in to complain. So here I am 2 hours later writing this review because that was $18.30 completely wasted. Utter disappointment... read more

If I could negative review I would. They gave me a baby sized bagel and Petaluma has regular full sized bagels. This was bs and didn't even compare to what I get almost daily at the other location. Definitely gone down hill at this location. Bagel was bite sized. Oh and to top it off, the bagel is cold when I asked to have it toasted. Straight trash. read more

Noah's NY Bagels - Bagels Near Me - Greenbrae, California

I hate to write this review because the food is good from here but the customer service is genuinely horrible. Not a single member attempts to give a simple hello or smile. Dude with the glasses has been there forever and is extreamly rude, rushes you, and is very inattentive. None of the employees seem like they want to be there and it feels off putting having to wait for food in here alone. On another note. On multiple cases when I have ordered off DoorDash, they take insanely long. I ordered a single BLT sandwich and I live 7 minutes away. I didn't get my food until two hours later. Overall, the service is extremely unacceptable and I'm surprised employees and management haven't been adjusted after how many complaints I've seen. Treat your customers with more damn respect. read more

I ordered an avocado toast based of what it's marketed on their website and DoorDash, it makes you believe it will be a neat full spread when in comparison is this. read more

Noah's NY Bagels - I ordered an avocado toast and this was the presentation and amount of avocado they put.Diff from web picture - Bagels Near Me - Greenbrae, California

The clock is ticking on this location. Non-attentive staff, waited five minutes for someone to acknowledge me - with no one in front of me in line. Asked for a bagel with lox shmear. "We don't have lox shmear." No sorry, just "you can pay for lox on regular cream cheese if you want." I don't. Noah's is now off the menu. Try a little customer service. read more

Seems like quality is not a concern at this location. You'd think a bagel place would be able to cut a bagel properly and put cream cheese on the entire bagel but nope. I guess that's too much to ask. read more

Noah's NY Bagels - "Cream cheese bagel" I guess you have to ask for cream cheese for the ENTIRE BAGEL - Bagels Near Me - Greenbrae, California

Worst service I have ever experienced, and we have given this place multiple tries. Last time we went, it took 30 minutes for two bagels with cream cheese. This time, it took them 5 minutes to come to the front and acknowledge people were waiting in line. After waiting, I ordered a sausage egg and cheese, and was met with a sarcastic laugh as they were typing and on their cell phone, asking me how many eggs I want, and not knowing what the normal number was. I asked for a manager, and the individual that came out didn't show any sign of caring, and asked what do I want them to do about it? I then asked if they were the actually the manager, to be told that the manager wasn't in today, and I was welcome to leave for not liking their service... Do yourself a favor and skip this place. read more

If I had read the reviews in advance, I would not have placed a large order for a company party. However, despite a couple minor glitches the food was ready on time, the party was a success and the food was banging. The issues we experienced for the order, which was placed online, were 1. No confirmation email for the order, and 2. No mention of the closing time of the business in the checkout process. Fortunately we arrived just as they were locking the doors (at our pickup time) and although it took some loud knocking and reiterating to the young woman inside that I was there to pick up an order, she finally let me in. Once inside, employees were in a bit of a state of disarray (I think they're mostly new) but they were all pleasant and a nice young man helped bring the food to our car. I did receive a follow-up email from corporate thanking me for my order and I replied to them stating my concerns and suggestions. Based on this experience I would place a catering order again. read more

Guy at the counter glasses has been there forever still has no customer service he is terrible with people . Very sad as most everyone else if great I think he may be the Manager read more

These bagels are something different. They're pliable, and they rip when you bite in the most doughy, satisfying way. And they're great when paired with egg and other savory lunchtime toppings too. My favorite clerk, Daniel, always helps me find something new and steers my order in the right direction so I can start my day with deliciousness. Great prices here too! read more

Question: How do you feed 30 hungry hikers on a Saturday morning if you're on a budget? Answer: Order bagels from Noah's. This is my second time ordering online from Noah's. And I must say... each experience has been a resounding success. I ordered 30 bagels for pick-up. It came with 5 different schmears (I highly recommend the garlic spread and the jalapeno/salsa), knives, napkins, in a convenient carrying case. I even asked them to slice the bagels in half. No problemo! And best of all, it only cost me $40. Easy peasy. If you're in need of an affordable breakfast caterer for your next office function, picnic, or just want to get your schmear on... look no further than Noah's Bagels. read more

Noah's NY Bagels - Breakfast of champions at Rodeo Beach. Thanks for the yummy spread, Noah's! - Bagels Near Me - Greenbrae, California

I'm super surprised by all the bad reviews! I thought the staff was really friendly and the line moved quickly. The bagels were exactly what I was expecting - good and affordable. The coffee was good too with options to add cream and sugar at a separate counter. I will definitely come back, especially with the location being so central. At the end of the day, this is a bagel chain - not a gourmet bakery or trendy brunch spot. Good bagels and nice staff :-) read more

I think a lot of people here are so entitled and that's why these reviews are low. It's called Noah's NEW YORK bagels... not Cater to My Overly Sensitive Needs & Kiss My Ring Bagels. You're going to a bagel shop that has really quality yummy food, not to an actual restaurant, not to your therapy sesh, not to a medical office. If you want extra cream cheese on your bagel, order it that way. No establishment is perfect and you probs have no idea what is going on in a person's life that could be making things run a little slower than you think they should at times, but come on, people, stop taking out your miserable life and bad day on Noah's Bagels. The bagels are excellent. Perfectly chewy, soft texture and freshly baked daily. My fave sammie is the Santa Fe. It's soooo tasty! I also used to love their garlic cream cheese, but they no longer have that. I love their chocolate chip bagel! Their potato salad is delish. Any of their special bagels like the cheesy ones are incredible too. Also everyone working there has always been super nice to me! It's clean, they wear gloves, and the food is very quality! read more

Got Avocado veggie bagel. Spinach was wilted and slimy. Tomatoes were white and watery. Avocado was unripe. Sloppy and falling apart- a pitiful amount of poor quality ingredients. Unappetizing. Best part about this was throwing it away. read more

Staff training 101: someone walks in the door, especially when there's no one else in the entire place, you smile, and say "hello may I help you?", not hide. Then when I get your attention, say something, don't just stare. I finally ask the young woman with no affect if she'll take my order. I ordered a sandwich with 3 ingredients. Had to "explain " my order 3 times. Took it and a coke to go and the sandwich was prepared wrong. There's more , but suffice to say I'll never be back. Also, instead of the Business Manager responding to all the bad reviews asking to make it right so you'll redo the review, how about improving the food, service, etc? These bad reviews seem to go back 3 years. Aren't you ashamed to run a business that has 170 reviews and gets 2 stars? How hard can this be? read more

TERRIBLE!!!!! I ordered a jalapeño bagel, they took the jalapeño off of the bagel and put jalapeños inside. I did not ask for any of that. I'm extremely disappointed!!!! If I could have I would have given NO STARS!! read more

Noah's NY Bagels - They took the jalapeños off of the jalapeño bagel. WTF AND WHY?!?!?! Not what I ordered. - Bagels Near Me - Greenbrae, California

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Absolutely awful. I made a change to my order and the manager glared at me. The kid at the register forgot I ordered a mocha. It was cold and tasted disgusting. A complete waste of my money and time. read more

Bad service, bad bagels, cream cheese is the only good thing about this place! The cashier is the same rude cashier from months ago they don't listen to reviews or make any changes. Try out bagel street cafe if your on this side of the bridge. read more

Someone wrote in the reviews "Discourteous service". I couldn't have said it better. It's the second time someone was rude to me. I let it go the last time as the lady may have been busy. My big mistake today was to ask if they had any garlic bagels. First, he went like: "What?", so i repeated: "garlic bagels". He responded in an unfriendly way, like if i had come from another planet: "We stopped carrying those years ago." He could have said 1: "I'm sorry, i didn't understand you. ", 2. "I'm sorry, we carried those years ago, unfortunately not anymore." Not going there anymore. Like some people wrote, it used to be a good bakery. It's really expensive now anyway, i can get good bagels at Trader Joe's...with nice service! read more

This store keeps their door closed so everyone is breathing the same stale air during a pandemic. Additionally they do not exercise proper food safety protocol and continually use the same gloves for cash/ bagel handling. I have a stomach flu thank you read more

The service is very mediocre. The food is actually pretty good. They have decent bagels. It's a corporate chain store so they have a good consistency in a good brand. However, whoever is running this location is really dropping the ball on bathroom Maintenence. The bathrooms been out of order for over eight months. Like in Koran they wrote like backwards letters like the bathroom is broken. It looks like amateur hour and it's goddamn ridiculous when you're waiting in line and you need to go pee and you can't even go pee because they can't fix the back bathroom in eight months. read more

This place is so convenient and the bagels and coffee are great. I really don't have any complaints about the food. The customer service is not my favorite though. The manager is nice, but the staff are consistently unfriendly. read more