If you are lucky enough to have landed on Grout Pros' NYC Google listing, please do yourself an…read moreimmediate favor: stop stressing, end the analysis paralysis, step out of the panic loop and contact Elizabeth and Daniel ASAP. The universe is positively intervening in a way you cannot even fathom right now. I say this because I was YOU less than 48 hours ago. My nightmare started when I hired a "contractor" through TaskRabbit with 600+ five-star reviews to fix and paint a peeling bathroom window along with some regrout touch-ups. Straightforward, right? Well, on Day 2 at 6pm on a Thursday, less than 72 hours before my guest's early Sunday arrival, he scurried away mid-job and left the window's wood and metal frame in worse condition than when he started. He used a chemical paint remover that compromised the surface, then left when things got complicated. No referral. Just a "sorry" and out the door. Now I had less time, a worse problem, and no clear path forward. Enter NYC Grout Pros. Elizabeth initially told me they were booked until Monday, which I understood, but once she heard my timeline, she led with empathy and assured me she and Daniel would make Friday work. It felt like a miracle! I went to sleep knowing I wasn't alone. Friday, Daniel arrives around 2:30pm, and what struck me immediately was how supported he was by his team. One of his colleagues--on THEIR day off--came by just to deliver tools and materials he'd need. That level of coordination and sacrifice, especially under pressure, is rare. What Daniel walked into was no longer simple. The wood had been compromised, sanding was difficult, and the timeline ruled out conventional approaches. He assessed everything calmly and made a critical call--the current path wouldn't get this done in time. At 5pm on a Friday, without hesitation, he drove nearly two hours through West Village traffic to his shop in Westchester to custom cut wood for my window and source the right materials to actually solve the problem--not just patch it. He then drove back into Manhattan, arriving around 8:30pm, and worked until 11:30pm. And, true to his word--came back by 10am the next morning, on a Saturday--HIS day off--and a day where he had meaningful personal commitments, and still worked until everything was completed to the highest standard. The Result: the window was fully repaired, the grout issues were smoothed out, and the bathroom was spotless/usable. I was able to keep my promises to my guest because of Daniel. But what impressed me most is who Daniel is as a person. He is not only exceptional in his craft--he is an even more exceptional human being. I was under pressure. I had already lost time and money. I was dealing with someone else's poor judgment. And Daniel kept reassuring me: he was on my side, he wouldn't abandon the project, and he would get it done. Although I was a complete stranger--one of millions of people in NYC--he treated me like a longtime friend he was willing to move mountains for. And boy did he. He never made me feel like a burden or like he'd been stuck with a bad job. There was also a generosity of spirit that permeated his work. My partner had ?'s about installing new flushmounts, and Daniel took the time to coach him through an example so we'd feel confident doing it ourselves. One micro-moment spoke volumes. After hours of driving and working late, he still cleaned thoroughly--bathroom spotless, tools neatly placed. As we walked out, he noticed dust from his boots in the hallway and instinctively dropped down to clean it, saying he didn't want to leave the building that way. That level of care--at the very end of a long day--is not something you can fake. I also appreciated how highly he spoke of his team, especially Elizabeth. It's clear they are a close, experienced group that genuinely support one another--and it shows. What they did for me went far beyond fixing a window. Hearing "I got you" felt like 1000 pounds lifted off my shoulders--I've found my dream creative partners and I know I can trust them with any project moving forward! And so should you!

They always do a great job for us. Have used them multiple times and never had a problem.read more

Frank responded promptly. His estimate was very reasonable. He was able to schedule the work…read morequickly. On the day of the work, he showed up on time and began the work promptly. The work was done in a reasonable amount of time and he did a good job of cleaning up. The work itself looks amazing. I would recommend him all day.

From the owner: Why replace when you can restore! I have 20 years in tile…read moreand grout restoration. I specialize in water damage repair, regrouting, recaulking, grout cleaning, clear and color sealing of grout, tile replacement also rebounding of loose/hollow tiles.

I have yet to use supreme bath refinishing but I have to say that I have had nothing but good…read moreexperience with Frank who I have communicated with via emails numerous times. Not sure why others have written negative reviews about so called "poor communication" with this company. BTW the negative reviews are older ones. I hope/plan to contact Frank again to schedule an appt to have my bathroom tiles re grouted. In terms of communication I have to give them 5 stars.

Have been using their service for at least 5 years and recommending them to many clients (I'm a…read morereal estate agent); they are professional, insured, and always do a good job.

I am a super fussy homeowner and Greg exceeded my expectations! He straightened my old walls and…read moreceiling instead of just tiling over them. I chose a white subway tile with black grout and all the grout lines are straight and even. He made sure the floor tiles were centered perfectly! I highly recommend YOUR TILE GUY for your home.

A general contractor who has been responsible for the renovation of my apartment had done a…read moreslip-shod job. The newly installed shower, with newly installed tile and tub, leaked. Greg was incredibly responsive, fixed the leak, regrouted the tile, and caulked the tub. He took great care in his work and, for the first time in months, water's not pouring out of the grout after every shower. Highly recommended, and good value!

The pros: showed up and did the job The cons: poorly done…read more There are air pockets in the tub reglaze. He did not reattach any of the fixtures that were removed. The protection was not done adequately and there is white deposit on tiles. Left without removing masking tape etc. The caulking is also halfway done. Would not recommend. Buyer beware

Easy to work with, great communication, and did a fantastic job fixing my mom's tub + grout. I was…read moreliterally able to hire Pro Glazing and work with them from across the country to get this done in NYC. Robert + team made this way less stressful to handle. Thank you!

This week was the second time we used The Grout Savior for tile work in our bathroom. This time the…read moretile ceiling in our shower needed a total re-do. It came out beautifully! Good work at a reasonable price!!!

We were very happy with Jay and the work he did. He truly cares about his work and is very…read moredetailed. Plus he is reasonable. He redid both our bathrooms, showers, tubs,floors counters and our kitchen around the counter tops which I hadn't even noticed needed re-grouting. He even came back a third time to make sure he completed every spot. The bathrooms and kitchen counter top area all look new! We will use him again and highly recommend Grout Savior.

Brian did a good job of re-grouting my bathroom. He arrived on time, was efficient and didn't…read moreneglect the details. I recommend using Titanium.

this company is a joke, they showed up with the technician and a person they were training. This is…read morenot a training facility or a mock job. This is my home. They did do the work, but there were mistakes and it was very sloppy. I called they said they would come back, on the day they were supposed to come back. They blocked my number and would not take my calls. This is a very unprofessional company I advise you strongly to stay away. They are Neither professional oh Reliable

The JOB - Lay down 60 sq ft of new tile floor in bathroom. Minor subfloor repair…read more The GOOD: a) The estimate process was solid. On-the-spot, technology-driven estimate. Fair/competitive pricing (i got 3 quotes) b) contractors showed up on time c) work was completed on schedule d) the quality of the job was acceptable. The BAD: a) Masks: contractors did not wear masks at all times. In some cases masks did not cover noses. All work took place indoors. This is not a conversation that anyone wants to have in the middle of a pandemic. b) Dust control: contractors did not bring any tarp/covering to cover items around the cutting area. I wasn't thinking about covering items outside the bathroom because I, for whatever reason, wasn't expecting there to be much dust - they do tiling all the time, they know how much dust their work creates - at no point did they even advise me to cover my items. The amount of cleaning that I was left to do was substantial (items & appliances that were in the bathroom and all hallway surfaces across 3 floors). Maybe 2-3hrs total time and there yet remains cleaning work to be done. I covered things up on day 2, but by then, the damage had been done. I also had a throw out a window curtain that got ruined by the dust. In hindsight, the cutting should have been done outside or with a wet saw in the bathtub. You live and learn. This is a lesson that I would have preferred to learn a different way. The MEH: a) The contractor did not install quarter round moulding in places where there had not been quarter round at the start of the job. Wasn't in the contract. But it feels like the kind of thing that shouldn't have to be in a contract. I didn't think about it until after the fact b) Contractor assured me that sink drain was reconnected properly. They tested it with me. It did not leak during the test. Everything appeared to be ok. The sink leaked a substantial amount of water 2 days later when i poured a quart of water down the drain.

From the owner: Okse Floors doing a beautiful and perfect jobs. for more info ( www.oksefloors.com )…read more Thank You

I highly recommend Appia Marble & Granite. They were quick, clean and highly professional…read more As for there workmanship it's prefect. They take the time to add those special touches.

They never coordinated the job I bid from them so I sat on my hands waiting for them to do it and…read morenow I have to start over. Not a fan.

Mr yu went out of his way to fix my and it was worth the $300 dollars he even went to the home…read moredepot to to do touch up too

It's been nine years since the last time Yu fixed something for me. My review from 2015 was about…read moresome shelving/carpentry he did for me (6 stars!! - master carpenter...really). I've been looking for someone to simply install a complicated showerhead for me and Yu just finished it up for me. He really is the best - from carpentry to plumbing and probably lots of other stuff I haven't used his services for (yet...) - definitely will be using him way before another 9 years have passed.