Grateful to have found Bo! He's responsive and thorough. He fixed the water leakage from our…read moreshowers and redid our whole shower tile and it looks amazing. He was very communicative throughout the process.

Precision Caulking responded right away to our request to caulk a bathtub and shower. We had a…read moretight deadline, so they showed up literally within the hour, gave us a fair quote and finished the job with professionalism and a meticulous hand. The tubs look like brand new in time for an open house!

After getting estimates from several grout line specialists, we chose Jason and Titanium for…read moreseveral reasons: best price, reasonable plan (one contractor wanted to remove all my grout and replace it with new! UGH-the noise and dust scared me off) and the fact that he went to our local HS (Bellport) and is a Varsity Football alumni- sealed the deal, as we love to support our community. My grout lines were a mess- dark, dirty, mold stained. We put the tile floor in 20 years ago because raising 3 sons-and all their friends-in a house near the beach (humid, sand, dirt) made carpeting a no-go. the tile took a beating and needed a serious cleaning. We are painting and upgrading the entire kitchen and living room, too. Jason and Hector arrived ON TIME (after confirming by text 2 days and the night before) and got right to work. Jason explained the time table and process, including the "smelly" part (really not so bad) so I could plan my day. They moved my furniture to one side of the room while working on the other side (I removed alot of the smaller pieces). They played their music on low- I have no problem with the need for background "music to work by". They took a lunch break and finished on time. They worked steadily and the only noise was their equipment. They took extra care with 2 inlaid mosaics. MY TILE FLOOR LOOKS AMAZING- like the first day we put it in! I almost cried (I get emotional over the beauty of a job well done). As promised, the grout was cleaned, mold killed, then colored with a choice (I went light- the kids are grown and gone) and sealed. Then buffed the entire surface to a warm shine. I am no longer ashamed of my grimy grout and dull floors.Friends and family noticed the upgrade as soon as they stepped in the door. I didn't even put the area rugs back! They were efficient, neat, cleaned up, polite and professional. HIGHLY RECOMMENDED!

Brian did a good job of re-grouting my bathroom. He arrived on time, was efficient and didn't…read moreneglect the details. I recommend using Titanium.

I really wish there was a way to give a six star review here. I think most of us have negative…read moreexperiences to report regarding home improvement jobs. Well, this is certainly not one of them. Everyone we dealt with couldn't have been nicer or more professional. Special kudos to Joseph and Manny as they were here doing the work. They showed up on time and took obvious pride in their work. They replaced our shower stall floor and it was done flawlessly. Sadly it seems rare these days to find individuals who are skilled, professional and trustworthy. All I can say is that if you have any kind of tiling job, you will not be able to find a better service than this. Highly recommended.

Thoughtful meticulous work done. We had backsplash tile installed with a decorative border and…read moremedallions in the kitchen. Nick and the crew protected my polished granite countertops during the entire job. We also had natural stone tiles installed around an electric fireplace in our dining room. The team is experienced and skilled. We will hire them again without hesitation for our next tile job! NICK IS THE (tile) MAN!

Highly recommend this place! They came right away and I also…read morecalled 5 other places and they provided the best rate. Sam was our technician and did a great job!!

I had an amazing experience with the service. On time and respectful. I totally recommend their…read moreservices to everybpdy.

If you are lucky enough to have landed on Grout Pros' NYC Google listing, please do yourself an…read moreimmediate favor: stop stressing, end the analysis paralysis, step out of the panic loop and contact Elizabeth and Daniel ASAP. The universe is positively intervening in a way you cannot even fathom right now. I say this because I was YOU less than 48 hours ago. My nightmare started when I hired a "contractor" through TaskRabbit with 600+ five-star reviews to fix and paint a peeling bathroom window along with some regrout touch-ups. Straightforward, right? Well, on Day 2 at 6pm on a Thursday, less than 72 hours before my guest's early Sunday arrival, he scurried away mid-job and left the window's wood and metal frame in worse condition than when he started. He used a chemical paint remover that compromised the surface, then left when things got complicated. No referral. Just a "sorry" and out the door. Now I had less time, a worse problem, and no clear path forward. Enter NYC Grout Pros. Elizabeth initially told me they were booked until Monday, which I understood, but once she heard my timeline, she led with empathy and assured me she and Daniel would make Friday work. It felt like a miracle! I went to sleep knowing I wasn't alone. Friday, Daniel arrives around 2:30pm, and what struck me immediately was how supported he was by his team. One of his colleagues--on THEIR day off--came by just to deliver tools and materials he'd need. That level of coordination and sacrifice, especially under pressure, is rare. What Daniel walked into was no longer simple. The wood had been compromised, sanding was difficult, and the timeline ruled out conventional approaches. He assessed everything calmly and made a critical call--the current path wouldn't get this done in time. At 5pm on a Friday, without hesitation, he drove nearly two hours through West Village traffic to his shop in Westchester to custom cut wood for my window and source the right materials to actually solve the problem--not just patch it. He then drove back into Manhattan, arriving around 8:30pm, and worked until 11:30pm. And, true to his word--came back by 10am the next morning, on a Saturday--HIS day off--and a day where he had meaningful personal commitments, and still worked until everything was completed to the highest standard. The Result: the window was fully repaired, the grout issues were smoothed out, and the bathroom was spotless/usable. I was able to keep my promises to my guest because of Daniel. But what impressed me most is who Daniel is as a person. He is not only exceptional in his craft--he is an even more exceptional human being. I was under pressure. I had already lost time and money. I was dealing with someone else's poor judgment. And Daniel kept reassuring me: he was on my side, he wouldn't abandon the project, and he would get it done. Although I was a complete stranger--one of millions of people in NYC--he treated me like a longtime friend he was willing to move mountains for. And boy did he. He never made me feel like a burden or like he'd been stuck with a bad job. There was also a generosity of spirit that permeated his work. My partner had ?'s about installing new flushmounts, and Daniel took the time to coach him through an example so we'd feel confident doing it ourselves. One micro-moment spoke volumes. After hours of driving and working late, he still cleaned thoroughly--bathroom spotless, tools neatly placed. As we walked out, he noticed dust from his boots in the hallway and instinctively dropped down to clean it, saying he didn't want to leave the building that way. That level of care--at the very end of a long day--is not something you can fake. I also appreciated how highly he spoke of his team, especially Elizabeth. It's clear they are a close, experienced group that genuinely support one another--and it shows. What they did for me went far beyond fixing a window. Hearing "I got you" felt like 1000 pounds lifted off my shoulders--I've found my dream creative partners and I know I can trust them with any project moving forward! And so should you!

Grout Pros NYC just completed regrouting the lining around my bathtub, and I couldn't be happier…read morewith the results! Daniel did an amazing job restoring the grout, and the difference is incredible. He and dispatcher Elizabeth were both professional, friendly, and a pleasure to work with. Thank you, Grout Pros NYC, for the outstanding service. I highly recommend them to anyone looking for quality grout restoration!

I've never encountered a business of any kind as rude and unprofessional as this one. Buyer beware…read more I would not recommend dealing with these people. I was quoted for 5 different items of work. When Gary (the owner's) worker got here, he determined that one of those five things couldn't be done. (Which is fine. In fairness that part of the job had become untenable so I understood). I asked what portion of the quote accounted for that work and could it be discounted? (After all, if you go to a restaurant and order 5 appetizers and one doesn't arrive, typically you'd ask that it be removed from the bill without issue). The workman who had come looked at me like that request was insane. He said he had to call the owner. He spoke to Gary for a few minutes then he said he had to call him back from the car and took all of his tools with him. That was the first red flag that something weird was happening. Gary, the owner, called me and talked it through. Without me saying a word, he walked through what 1/5th of the estimate was and asked if that was a fair discount. Of course I said let's do that. It seemed like a perfectly reasonable customer/ vendor conversation. And then he turned on me. He told he was rescinding the bid and not doing the work. Why? I asked him to explain. He said that the work in question didn't really equate to 1/5 the bill and that he suspected I was the kind of person who would try to re-negotiate the bill after the work was done. I told him he had no reason to suspect that. I was simply asking what the value of the work he had quoted but wasn't doing was. He came up with 1/5th, not me. I said ok if it's not worth 1/5th so what's it worth? At this point he hung up on me. He called back from another phone # and said that we'd been disconnected, then continued to berate me for asking for a discount and then told me I was the kind of person who would nickel and dime him later on. When I tried to respond, he hung up on me. I walked outside to ask his workman what was happening. His workman let me sit in the cold outside his car for 5 minutes while he finished a call then rolled the window down and said "what's up?" I said "you tell me. Your boss disconnected the call". He replied that he had been instructed to leave and they're not doing the work. In my work, in my dealings with contractors or service people, I endeavor to the highest possible standards of respect and professionalism. This business has neither. In the end, I'm happy they didn't do the work. The owner was so scared that I would say the work wasn't good and that I'd try to renegotiate later which to me says that his work is frequently not very good. I assume he wrote the majority of the positive reviews here himself.

Unbelievable like a new bathroom. Worth every penny. I have high standards and I was totally…read moreamazed. I have no before picture, but trust me, it was hideous beyond repair.

Frank responded promptly. His estimate was very reasonable. He was able to schedule the work…read morequickly. On the day of the work, he showed up on time and began the work promptly. The work was done in a reasonable amount of time and he did a good job of cleaning up. The work itself looks amazing. I would recommend him all day.

Update from 2023! Cornerstone tile redid our 2nd bathroom and yet again we could not be happier…read more Omar takes great pride in his beautiful tile work and construction and his team is always respectful and keeps a clean space. Thank you!

Omar is the master of tile and masonary work. He and his team have done several jobs for us, and…read moreeach is perfect. Kitchen backsplash, firepit, patio, front entrance, and my father's kitchen. Omar is reliable and his work is impeccable. His pricing is extremely competitive, and you will not find a better craftsman.