Frank was very responsive and does quality work. Our shower tile is original with the house and now…read moreit looks brand new. Price was reasonable and would definitely use again.

Frank responded promptly. His estimate was very reasonable. He was able to schedule the work…read morequickly. On the day of the work, he showed up on time and began the work promptly. The work was done in a reasonable amount of time and he did a good job of cleaning up. The work itself looks amazing. I would recommend him all day.

Elizabeth was prompt in responding to our quote request and the whole process was quick and…read moretransparent. Our shower and tub area look much better and ready for move in.

If you are lucky enough to have landed on Grout Pros' NYC Google listing, please do yourself an…read moreimmediate favor: stop stressing, end the analysis paralysis, step out of the panic loop and contact Elizabeth and Daniel ASAP. The universe is positively intervening in a way you cannot even fathom right now. I say this because I was YOU less than 48 hours ago. My nightmare started when I hired a "contractor" through TaskRabbit with 600+ five-star reviews to fix and paint a peeling bathroom window along with some regrout touch-ups. Straightforward, right? Well, on Day 2 at 6pm on a Thursday, less than 72 hours before my guest's early Sunday arrival, he scurried away mid-job and left the window's wood and metal frame in worse condition than when he started. He used a chemical paint remover that compromised the surface, then left when things got complicated. No referral. Just a "sorry" and out the door. Now I had less time, a worse problem, and no clear path forward. Enter NYC Grout Pros. Elizabeth initially told me they were booked until Monday, which I understood, but once she heard my timeline, she led with empathy and assured me she and Daniel would make Friday work. It felt like a miracle! I went to sleep knowing I wasn't alone. Friday, Daniel arrives around 2:30pm, and what struck me immediately was how supported he was by his team. One of his colleagues--on THEIR day off--came by just to deliver tools and materials he'd need. That level of coordination and sacrifice, especially under pressure, is rare. What Daniel walked into was no longer simple. The wood had been compromised, sanding was difficult, and the timeline ruled out conventional approaches. He assessed everything calmly and made a critical call--the current path wouldn't get this done in time. At 5pm on a Friday, without hesitation, he drove nearly two hours through West Village traffic to his shop in Westchester to custom cut wood for my window and source the right materials to actually solve the problem--not just patch it. He then drove back into Manhattan, arriving around 8:30pm, and worked until 11:30pm. And, true to his word--came back by 10am the next morning, on a Saturday--HIS day off--and a day where he had meaningful personal commitments, and still worked until everything was completed to the highest standard. The Result: the window was fully repaired, the grout issues were smoothed out, and the bathroom was spotless/usable. I was able to keep my promises to my guest because of Daniel. But what impressed me most is who Daniel is as a person. He is not only exceptional in his craft--he is an even more exceptional human being. I was under pressure. I had already lost time and money. I was dealing with someone else's poor judgment. And Daniel kept reassuring me: he was on my side, he wouldn't abandon the project, and he would get it done. Although I was a complete stranger--one of millions of people in NYC--he treated me like a longtime friend he was willing to move mountains for. And boy did he. He never made me feel like a burden or like he'd been stuck with a bad job. There was also a generosity of spirit that permeated his work. My partner had ?'s about installing new flushmounts, and Daniel took the time to coach him through an example so we'd feel confident doing it ourselves. One micro-moment spoke volumes. After hours of driving and working late, he still cleaned thoroughly--bathroom spotless, tools neatly placed. As we walked out, he noticed dust from his boots in the hallway and instinctively dropped down to clean it, saying he didn't want to leave the building that way. That level of care--at the very end of a long day--is not something you can fake. I also appreciated how highly he spoke of his team, especially Elizabeth. It's clear they are a close, experienced group that genuinely support one another--and it shows. What they did for me went far beyond fixing a window. Hearing "I got you" felt like 1000 pounds lifted off my shoulders--I've found my dream creative partners and I know I can trust them with any project moving forward! And so should you!

But finally, it is one company on yelp that makes good on what they promise and that's "All Dry…read moreRestoration". I posted request today on this site and quickly got a call from All Dry Restoration during which time they stated that they had an obligation in another town, but would see me at my home between two and 3 o'clock today Put the technicians arrival explained it all he needed was a borderline and he would need approximately 15 minutes to clean my front hallway carpeting that leads to the second floor. And that was all he needed because it took him 15 minutes and the next thing I know he was packing up and the stairs looked incredible. This company was prompt, polite, and respectful.

I've renovated a room in my house and the dust that's settled in.My carpets was unimaginable.It was…read moreso bad I had to remove my throat rug. I went back and forth with replacing all of the carpet after stanley steamer job left me less than satisfied. I called all dry restoration and initially received an AI bot. So I decided to send an email requesting a quote. To my delight, alice called back while I was writing this email.And I explained the issue he quoted me a price and said that he could make it over this afternoon. When Alex came over, he was thorough. He took his time, he pretreated the carpet in the rug, and then he carefully and meticulously shampooed them. I am beyond satisfied with the job. I highly recommend his business and we'll use them again in the future.

After getting estimates from several grout line specialists, we chose Jason and Titanium for…read moreseveral reasons: best price, reasonable plan (one contractor wanted to remove all my grout and replace it with new! UGH-the noise and dust scared me off) and the fact that he went to our local HS (Bellport) and is a Varsity Football alumni- sealed the deal, as we love to support our community. My grout lines were a mess- dark, dirty, mold stained. We put the tile floor in 20 years ago because raising 3 sons-and all their friends-in a house near the beach (humid, sand, dirt) made carpeting a no-go. the tile took a beating and needed a serious cleaning. We are painting and upgrading the entire kitchen and living room, too. Jason and Hector arrived ON TIME (after confirming by text 2 days and the night before) and got right to work. Jason explained the time table and process, including the "smelly" part (really not so bad) so I could plan my day. They moved my furniture to one side of the room while working on the other side (I removed alot of the smaller pieces). They played their music on low- I have no problem with the need for background "music to work by". They took a lunch break and finished on time. They worked steadily and the only noise was their equipment. They took extra care with 2 inlaid mosaics. MY TILE FLOOR LOOKS AMAZING- like the first day we put it in! I almost cried (I get emotional over the beauty of a job well done). As promised, the grout was cleaned, mold killed, then colored with a choice (I went light- the kids are grown and gone) and sealed. Then buffed the entire surface to a warm shine. I am no longer ashamed of my grimy grout and dull floors.Friends and family noticed the upgrade as soon as they stepped in the door. I didn't even put the area rugs back! They were efficient, neat, cleaned up, polite and professional. HIGHLY RECOMMENDED!

Brian did a good job of re-grouting my bathroom. He arrived on time, was efficient and didn't…read moreneglect the details. I recommend using Titanium.

Quick and professional service. Gil, the owner. also proposed what needed to be remediated first…read moreand what to focus on fixing. Gil also gave me some cost estimates for the repairs that need to be done !!! I highly recommend him and his company for Mold remediation and repair.

GS MOLD IS THE BEST. I recently had the pleasure of working…read morewith Gil and his team for mold remediation at my home, and I can't say enough good things about the experience. From the very first call, the service was professional, prompt, and trustworthy. Unlike other companies I contacted, Gil was clear, honest, and reliable from the start. He took the time to walk me through the entire process step by step, explaining everything in a way I could understand. He treated my home with care and respect, and it was clear he takes pride in his work. No cutting corners--just thorough, quality service. If you're dealing with a mold issue and want someone you can trust to handle it right, Gil is your guy. I highly recommend him and will absolutely call again if I ever need this type of service in the future. The administrative staff is awesome as well. Raquel took my initial call responded quickly. She also answer all my emails promptly and provided a detailed quote. thank you GS MOLD!!

Marcos came and did an assessment and estimate for fixing my nasty tile floor of my shower. Within…read more2 weeks (I had to order the tile), he was back with a worker and they fixed my nasty tile floor to something more beautiful and functional. Marcos is a real craftsman with dedication to his work. He fixed other problems with my shower and bathroom and gave me suggestions on how to make it better. I will be sure to hire Marcos and Bruno for a future, full bathroom remodel!

Can't speak on the quality of work but I tried reaching out to speak to someone regarding a quote…read moreand whomever responds to the messages was wildly unpleasant. As a fellow business owner, I would never speak to a potential customer the way they did me, especially in this economy. They then proceeded to call me at ungodly hours of the night to get me to take this down (3 times at 2.40am).

First, they came out to give an estimate and they were fair on the price. They were not the…read morecheapest offer that I got but they were very reasonable and they had great reviews so I went with them. They didn't have an appointment for a couple of weeks and I had to wait but I felt like it would be worth it. And it was! They were professional and quick and did a very good job. The bathroom came out beautiful because of their tile work! They were very responsive and answered all my questions ahead of time. Would definitely hire them again!

Had a great experience with Daidone. Gaetano was extremely professional and easy to work with, and…read morethe results were superb. We had a marble foyer done at our house in Queens which was executed with 0 imperfections. Couldn't be happier!

Jaime, was extremely helpful by assessing the water damage that occurred in my basement. He gave…read morethorough details on what needed to be fixed, as well as things to look out for. Highly recommend his services.

I rarely bother updating reviews but since Jamie's response is a blatant lie I will do that. I…read moredid not leave a review until after a year because that is when I first noticed that he did not finish the floor under the vanity leaving chunks of cement. You said you can do the repair without moving the vanity. You lied. you could not do it and did not do it. I never said not to do it and you know very well the tenant responsible for the damage was footing the bill. your work is shoddy and the photos (please see the horrible work done here) show it. your quote "You directly told us you did not want to move the vanity so we did the best we could under those terms". This is a blatant lie, you said the vanity did not need to be moved to do the job. "you also gave us the saddle to install we didn't purchase it and install it" It is definitely not the right saddle but instead of doing quality work you threw it down to be done with the job. I had to pay to have it replaced with a professional contractor. "You mentioned you wanted to give us more work which doesn't make sense if we did such Terrible work and because we were to busy due to the storm in September 2022 and we didn't get back to you on time you decide to write this false statement on yelp" I asked you to repair this shoddy job and in lieu I would give you more work but instead, you decided to throw these lies on Yelp because you are not an upstanding guy. "Once again another customer who doesn't want to spend to much money" I had no budget constraints and you know that. YOU didn't want to spend the time or money to do the job properly.