If you are lucky enough to have landed on Grout Pros' NYC Google listing, please do yourself an…read moreimmediate favor: stop stressing, end the analysis paralysis, step out of the panic loop and contact Elizabeth and Daniel ASAP. The universe is positively intervening in a way you cannot even fathom right now. I say this because I was YOU less than 48 hours ago. My nightmare started when I hired a "contractor" through TaskRabbit with 600+ five-star reviews to fix and paint a peeling bathroom window along with some regrout touch-ups. Straightforward, right? Well, on Day 2 at 6pm on a Thursday, less than 72 hours before my guest's early Sunday arrival, he scurried away mid-job and left the window's wood and metal frame in worse condition than when he started. He used a chemical paint remover that compromised the surface, then left when things got complicated. No referral. Just a "sorry" and out the door. Now I had less time, a worse problem, and no clear path forward. Enter NYC Grout Pros. Elizabeth initially told me they were booked until Monday, which I understood, but once she heard my timeline, she led with empathy and assured me she and Daniel would make Friday work. It felt like a miracle! I went to sleep knowing I wasn't alone. Friday, Daniel arrives around 2:30pm, and what struck me immediately was how supported he was by his team. One of his colleagues--on THEIR day off--came by just to deliver tools and materials he'd need. That level of coordination and sacrifice, especially under pressure, is rare. What Daniel walked into was no longer simple. The wood had been compromised, sanding was difficult, and the timeline ruled out conventional approaches. He assessed everything calmly and made a critical call--the current path wouldn't get this done in time. At 5pm on a Friday, without hesitation, he drove nearly two hours through West Village traffic to his shop in Westchester to custom cut wood for my window and source the right materials to actually solve the problem--not just patch it. He then drove back into Manhattan, arriving around 8:30pm, and worked until 11:30pm. And, true to his word--came back by 10am the next morning, on a Saturday--HIS day off--and a day where he had meaningful personal commitments, and still worked until everything was completed to the highest standard. The Result: the window was fully repaired, the grout issues were smoothed out, and the bathroom was spotless/usable. I was able to keep my promises to my guest because of Daniel. But what impressed me most is who Daniel is as a person. He is not only exceptional in his craft--he is an even more exceptional human being. I was under pressure. I had already lost time and money. I was dealing with someone else's poor judgment. And Daniel kept reassuring me: he was on my side, he wouldn't abandon the project, and he would get it done. Although I was a complete stranger--one of millions of people in NYC--he treated me like a longtime friend he was willing to move mountains for. And boy did he. He never made me feel like a burden or like he'd been stuck with a bad job. There was also a generosity of spirit that permeated his work. My partner had ?'s about installing new flushmounts, and Daniel took the time to coach him through an example so we'd feel confident doing it ourselves. One micro-moment spoke volumes. After hours of driving and working late, he still cleaned thoroughly--bathroom spotless, tools neatly placed. As we walked out, he noticed dust from his boots in the hallway and instinctively dropped down to clean it, saying he didn't want to leave the building that way. That level of care--at the very end of a long day--is not something you can fake. I also appreciated how highly he spoke of his team, especially Elizabeth. It's clear they are a close, experienced group that genuinely support one another--and it shows. What they did for me went far beyond fixing a window. Hearing "I got you" felt like 1000 pounds lifted off my shoulders--I've found my dream creative partners and I know I can trust them with any project moving forward! And so should you!

Worked with them for the 3rd or 4th time and they did not disappoint. Gio arrived on time, did a…read moregreat job and didn't even stop for lunch. We had a minor miscommunication on color and they fixed it without issue. I learned they have long-standing, high-quality employees and were actually able to have the guy who worked on our bathrooms a couple years ago chime in on what he did when we had questions. Grout Pros are terrific.

Frank responded promptly. His estimate was very reasonable. He was able to schedule the work…read morequickly. On the day of the work, he showed up on time and began the work promptly. The work was done in a reasonable amount of time and he did a good job of cleaning up. The work itself looks amazing. I would recommend him all day.

From the owner: Why replace when you can restore! I have 20 years in tile…read moreand grout restoration. I specialize in water damage repair, regrouting, recaulking, grout cleaning, clear and color sealing of grout, tile replacement also rebounding of loose/hollow tiles.

Great repair of cracked countertop. Pride in workmanship. Skills and experience show.read more

Manny and his assistant just completed polishing and sealing stone shower floor. Beautiful job!…read more Floor looks like new! He also did sections in the bathroom he noticed needed attention. Manny explained everything and was friendly and professional. This is the second time we have used MG The Marble Guys and will definitely be using them again in the future.

I cannot say enough good things about Certified Steamers! My light-colored wall-to-wall carpet was…read moredesperate for help--think a mix of superficial stains and a few deep, stubborn ones I had basically given up on. I requested a quote and Dan reached out within minutes. He walked me through four different options, explained everything clearly, and helped me choose the best one for my situation. Honestly, I wasn't expecting a miracle... but I absolutely got one. Bobby, the technician, was phenomenal. He arrived right on time, was incredibly friendly and courteous, and worked with such care and professionalism. When he finished, my rug looked fabulous--far better than I imagined possible. This entire experience was smooth, honest, and worth every penny. Certified Steamers has officially become my go‑to carpet cleaning company. If you're on the fence, trust me: you'll be glad you called them.

great job in every way! Very dirty recliners and area rugs. Post naughty puppy clean up!read more

Billy did a wonderful job re-caulking our bathtub and steam cleaning and sealing the grout on our…read morefloors. He was professional, timely and answered all my questions - before and after the job. Please be wary of negative reviews at other locations - the Grout Medic of Bergen County was nothing short of a job well done! Thank you, Billy!

They did a great job restoring my grout and was much more reasonably priced than competitors.read more

I asked for a quotation and was contacted by someone named Stephanie on general line. I had already…read moresubmitted my requirements clearly over email, but she insisted on a video Zoom call first. Instead of listening to my explanation, she accused me of using a marketing gimmick and abruptly hung up. Extremely unprofessional and rude. A company that refuses to put things in writing and can't even confirm whether they can meet a simple requirement (such as providing a printed logo certifying work done/warranties) is not worth your time. Run away from this company!

Had a chance to see the work up close, and it's clear they know their way around tiles and grout…read more Attention to detail stood out, and the technician made the whole process straightforward. Would consider recommending.

Grateful to have found Bo! He's responsive and thorough. He fixed the water leakage from our…read moreshowers and redid our whole shower tile and it looks amazing. He was very communicative throughout the process.

If caulking were an Olympic sport, Bo at Precision Caulking would be bringing home the gold! He…read moretransformed my drafty windows into Fort Knox and gave my tub a facelift that could rival a celebrity's. Bo's the kind of pro you can trust to get the job done right, even when you're out running errands. I'll definitely be calling him back for an encore performance. Highly recommend--he's the best caulking champ in town!

Glad I was able to find replacement tiles for my apt bathroom and lucky they were the exact same as…read morethe old ones and overall cost and installation was reasonable. The tile solution in Westchester has it all in tiles and flooring supplies and the staff were very helpful in helping me navigate the replacements. 4.5 stars on my yelp meter .

We definitely recommend Bruce and his team…read more We were searching for a tile contractor for more than a year, because (1) our bathtub wall from 1935 used non-standard size tiles and no one could source it, and (2) because most contractors said our shower stall needs a full gutting, which we were not ready for. We love our old house and wanted to preserve its charm as much as we could. Bruce was knowledgeable, respectful of our house, offered us multiple options so we are comfortable with the work. Bruce was the only one who found the tile that works. Raul took the plan to perfection. The tile work and grout repair work were seamless. He made sure that everything was leak-free and looked great. Even his demolition was quiet -- I had a remote meeting in the room across the hall and the demo noise did not interfere. He also cleaned up after their work very well. The work site was completely cleaned out. Thank you Bruce and Raul. We will come to you for any future tile work for sure.

Outstanding work. And service…read more Most importantly, they also own their work. This review is being posted three months after the job was done so that I could give an honest assessment after the sugar high has passed and also as to how the work would hold up. First, the work looked great when they finished. My 20 + year old marble shower looked better than when it was new. These guys know marble. Some minor issues in grouting developed since then. They quickly returned to repair. Will knows his stuff and is a just a pleasure to have in your house. Vicky is a professional all the way; great advice, kept appointments and a smile you can hear over the phone. This is what I call a stand up business. Hire them with confidence.

Marble Blue re grouted 2 bathrooms in our apartment. Will and his team were great. They showed up…read moreon time and did a great job. They were easy to communicate with and left my apartment clean and in order. Vickey in the office was awesome in communicating with my Building management. She provided all the necessary COI'S in a timely fashion. Thanks again for a great job!