If you are lucky enough to have landed on Grout Pros' NYC Google listing, please do yourself an…read moreimmediate favor: stop stressing, end the analysis paralysis, step out of the panic loop and contact Elizabeth and Daniel ASAP. The universe is positively intervening in a way you cannot even fathom right now. I say this because I was YOU less than 48 hours ago. My nightmare started when I hired a "contractor" through TaskRabbit with 600+ five-star reviews to fix and paint a peeling bathroom window along with some regrout touch-ups. Straightforward, right? Well, on Day 2 at 6pm on a Thursday, less than 72 hours before my guest's early Sunday arrival, he scurried away mid-job and left the window's wood and metal frame in worse condition than when he started. He used a chemical paint remover that compromised the surface, then left when things got complicated. No referral. Just a "sorry" and out the door. Now I had less time, a worse problem, and no clear path forward. Enter NYC Grout Pros. Elizabeth initially told me they were booked until Monday, which I understood, but once she heard my timeline, she led with empathy and assured me she and Daniel would make Friday work. It felt like a miracle! I went to sleep knowing I wasn't alone. Friday, Daniel arrives around 2:30pm, and what struck me immediately was how supported he was by his team. One of his colleagues--on THEIR day off--came by just to deliver tools and materials he'd need. That level of coordination and sacrifice, especially under pressure, is rare. What Daniel walked into was no longer simple. The wood had been compromised, sanding was difficult, and the timeline ruled out conventional approaches. He assessed everything calmly and made a critical call--the current path wouldn't get this done in time. At 5pm on a Friday, without hesitation, he drove nearly two hours through West Village traffic to his shop in Westchester to custom cut wood for my window and source the right materials to actually solve the problem--not just patch it. He then drove back into Manhattan, arriving around 8:30pm, and worked until 11:30pm. And, true to his word--came back by 10am the next morning, on a Saturday--HIS day off--and a day where he had meaningful personal commitments, and still worked until everything was completed to the highest standard. The Result: the window was fully repaired, the grout issues were smoothed out, and the bathroom was spotless/usable. I was able to keep my promises to my guest because of Daniel. But what impressed me most is who Daniel is as a person. He is not only exceptional in his craft--he is an even more exceptional human being. I was under pressure. I had already lost time and money. I was dealing with someone else's poor judgment. And Daniel kept reassuring me: he was on my side, he wouldn't abandon the project, and he would get it done. Although I was a complete stranger--one of millions of people in NYC--he treated me like a longtime friend he was willing to move mountains for. And boy did he. He never made me feel like a burden or like he'd been stuck with a bad job. There was also a generosity of spirit that permeated his work. My partner had ?'s about installing new flushmounts, and Daniel took the time to coach him through an example so we'd feel confident doing it ourselves. One micro-moment spoke volumes. After hours of driving and working late, he still cleaned thoroughly--bathroom spotless, tools neatly placed. As we walked out, he noticed dust from his boots in the hallway and instinctively dropped down to clean it, saying he didn't want to leave the building that way. That level of care--at the very end of a long day--is not something you can fake. I also appreciated how highly he spoke of his team, especially Elizabeth. It's clear they are a close, experienced group that genuinely support one another--and it shows. What they did for me went far beyond fixing a window. Hearing "I got you" felt like 1000 pounds lifted off my shoulders--I've found my dream creative partners and I know I can trust them with any project moving forward! And so should you!

Worked with them for the 3rd or 4th time and they did not disappoint. Gio arrived on time, did a…read moregreat job and didn't even stop for lunch. We had a minor miscommunication on color and they fixed it without issue. I learned they have long-standing, high-quality employees and were actually able to have the guy who worked on our bathrooms a couple years ago chime in on what he did when we had questions. Grout Pros are terrific.

I am a super fussy homeowner and Greg exceeded my expectations! He straightened my old walls and…read moreceiling instead of just tiling over them. I chose a white subway tile with black grout and all the grout lines are straight and even. He made sure the floor tiles were centered perfectly! I highly recommend YOUR TILE GUY for your home.

A general contractor who has been responsible for the renovation of my apartment had done a…read moreslip-shod job. The newly installed shower, with newly installed tile and tub, leaked. Greg was incredibly responsive, fixed the leak, regrouted the tile, and caulked the tub. He took great care in his work and, for the first time in months, water's not pouring out of the grout after every shower. Highly recommended, and good value!

Great and prompt service. I called them to restore the ugly dirty grout lines on my tile kitchen…read morefloor and to spruce up the marble in my master bathroom floor, vanity top and shower walls. I was really happy with the results and they left everything clean as if they were never there. Joe was a pleasure to deal with and I am very happy with my decision to have hired him and his company.

Fantastic service, cannot recommend them enough. Prompt service, great efficiency. A superb…read moreexperience. (Good value too)

This week was the second time we used The Grout Savior for tile work in our bathroom. This time the…read moretile ceiling in our shower needed a total re-do. It came out beautifully! Good work at a reasonable price!!!

We were very happy with Jay and the work he did. He truly cares about his work and is very…read moredetailed. Plus he is reasonable. He redid both our bathrooms, showers, tubs,floors counters and our kitchen around the counter tops which I hadn't even noticed needed re-grouting. He even came back a third time to make sure he completed every spot. The bathrooms and kitchen counter top area all look new! We will use him again and highly recommend Grout Savior.

Outstanding work. And service…read more Most importantly, they also own their work. This review is being posted three months after the job was done so that I could give an honest assessment after the sugar high has passed and also as to how the work would hold up. First, the work looked great when they finished. My 20 + year old marble shower looked better than when it was new. These guys know marble. Some minor issues in grouting developed since then. They quickly returned to repair. Will knows his stuff and is a just a pleasure to have in your house. Vicky is a professional all the way; great advice, kept appointments and a smile you can hear over the phone. This is what I call a stand up business. Hire them with confidence.

Marble Blue re grouted 2 bathrooms in our apartment. Will and his team were great. They showed up…read moreon time and did a great job. They were easy to communicate with and left my apartment clean and in order. Vickey in the office was awesome in communicating with my Building management. She provided all the necessary COI'S in a timely fashion. Thanks again for a great job!

I asked for a quotation and was contacted by someone named Stephanie. I had already submitted my…read morerequirements clearly over email, but she insisted on a video Zoom call first. Instead of listening to my explanation, she accused me of using a marketing gimmick and abruptly hung up. Extremely unprofessional and rude. A company that refuses to put things in writing and can't even confirm whether they can meet a simple requirement (such as providing a printed logo certifying work done/warranties) is not worth your time. Run away from this company!

Hired Sir Grout for a grouting job two months ago. Multiple sections of grout begin peeling off in…read morestrips, so we contact the owner Eddie to understand what happened. He claims he's never seen this issue before, despite many other reviews detailing the same problem. We consult our super who says that because the technician just put new grout on top of the old grout without removing it first, it's all going to fall out eventually. We convey to Eddie that we are aware that he cut corners, as well as our desire for a refund since we now have to hire someone reputable to repair the grout. He acknowledges that the job was not done properly and offers to redo. Having him come back for more shoddy work is not a solution. We reiterate our refund request, but are denied. A business that doesn't stand by its work. We'll be seeing Eddie in court.

I called for an estimate and Jack gave me one for the next day,2 bathrooms and a kitchen…read morecounter....He gave me options to SAVE money for the different types of grout and a few other options you don't see that anymore. Mike came in 4 days and did all the work and a great job at that, if your going to grout call these guys first.

Excellent and reliable - I called for an estimate to have my 2 bathrooms caulked and sealed to stop…read morea leak. Jack came to give the estimate the next day right on time and a few days later the job was completed exactly on time for a fair price. Nothing could have been done better - thank you for the professionally completed job

Frank responded promptly. His estimate was very reasonable. He was able to schedule the work…read morequickly. On the day of the work, he showed up on time and began the work promptly. The work was done in a reasonable amount of time and he did a good job of cleaning up. The work itself looks amazing. I would recommend him all day.

From the owner: Why replace when you can restore! I have 20 years in tile…read moreand grout restoration. I specialize in water damage repair, regrouting, recaulking, grout cleaning, clear and color sealing of grout, tile replacement also rebounding of loose/hollow tiles.

Cancelled our appointment the night before last week and no-showed the rescheduled appointment…read moretoday where I made arrangements to wait at home at the scheduled time. I called and texted multiple numbers without a response. 2 hours late, they texted that they need to reschedule. Totally unreliable.

UNRELIABLE AND DISRESPECTFUL OF MY TIME! Zero stars!…read more i needed some marble work completed in my bathroom and spoke to John on the phone, who seemed very nice. We made an appointment for Tuesday at 5:30 pm and I left work early to meet him. I texted him at 6 pm and he said there had been an accident on the highway and he could no longer make the appt. Okay, things happen. Rescheduled for today at noon. Never showed, and no response to my texts or calls. If you want to waste your valuable time, this is the marble guy to call. It's amazing how people think that this is appropriate behavior. All he had to do was send me a text saying that he was no longer available for the job. I can certainly understand that. What I CANNOT understand is why someone acts like this. AVOID THIS GUY!

I highly recommend Marcos & Bruno to anyone looking to install kitchen backsplash or other tile…read morejob. I hired them for my kitchen backsplash and am thoroughly impressed with the results. From the first reachout, communication with Jessica at the front desk about a site visit was prompt and reliable. Note that there is a non-refundable $25 quote fee. Marcos stopped by and efficiently and professionally laid out the scope of work. I received the quote a few days later, which I felt was relatively reasonable. Bruno's communication about the job was always clear and prompt. Marcos and his colleague worked so professionally, diligently, and thoroughly, while completing the job quicker than anticipated. Their attention to detail and cleanliness made it a hassle-free experience for me. They were always on time and communicative. Marcos even re-caulked and sealed my kitchen countertops, going above and beyond. I never felt pushed or scammed into paying extra and it's clear M&B are a business of integrity and professionalism.

Can't speak on the quality of work but I tried reaching out to speak to someone regarding a quote…read moreand whomever responds to the messages was wildly unpleasant. As a fellow business owner, I would never speak to a potential customer the way they did me, especially in this economy. They then proceeded to call me at ungodly hours of the night to get me to take this down (3 times at 2.40am).