If you are lucky enough to have landed on Grout Pros' NYC Google listing, please do yourself an…read moreimmediate favor: stop stressing, end the analysis paralysis, step out of the panic loop and contact Elizabeth and Daniel ASAP. The universe is positively intervening in a way you cannot even fathom right now. I say this because I was YOU less than 48 hours ago. My nightmare started when I hired a "contractor" through TaskRabbit with 600+ five-star reviews to fix and paint a peeling bathroom window along with some regrout touch-ups. Straightforward, right? Well, on Day 2 at 6pm on a Thursday, less than 72 hours before my guest's early Sunday arrival, he scurried away mid-job and left the window's wood and metal frame in worse condition than when he started. He used a chemical paint remover that compromised the surface, then left when things got complicated. No referral. Just a "sorry" and out the door. Now I had less time, a worse problem, and no clear path forward. Enter NYC Grout Pros. Elizabeth initially told me they were booked until Monday, which I understood, but once she heard my timeline, she led with empathy and assured me she and Daniel would make Friday work. It felt like a miracle! I went to sleep knowing I wasn't alone. Friday, Daniel arrives around 2:30pm, and what struck me immediately was how supported he was by his team. One of his colleagues--on THEIR day off--came by just to deliver tools and materials he'd need. That level of coordination and sacrifice, especially under pressure, is rare. What Daniel walked into was no longer simple. The wood had been compromised, sanding was difficult, and the timeline ruled out conventional approaches. He assessed everything calmly and made a critical call--the current path wouldn't get this done in time. At 5pm on a Friday, without hesitation, he drove nearly two hours through West Village traffic to his shop in Westchester to custom cut wood for my window and source the right materials to actually solve the problem--not just patch it. He then drove back into Manhattan, arriving around 8:30pm, and worked until 11:30pm. And, true to his word--came back by 10am the next morning, on a Saturday--HIS day off--and a day where he had meaningful personal commitments, and still worked until everything was completed to the highest standard. The Result: the window was fully repaired, the grout issues were smoothed out, and the bathroom was spotless/usable. I was able to keep my promises to my guest because of Daniel. But what impressed me most is who Daniel is as a person. He is not only exceptional in his craft--he is an even more exceptional human being. I was under pressure. I had already lost time and money. I was dealing with someone else's poor judgment. And Daniel kept reassuring me: he was on my side, he wouldn't abandon the project, and he would get it done. Although I was a complete stranger--one of millions of people in NYC--he treated me like a longtime friend he was willing to move mountains for. And boy did he. He never made me feel like a burden or like he'd been stuck with a bad job. There was also a generosity of spirit that permeated his work. My partner had ?'s about installing new flushmounts, and Daniel took the time to coach him through an example so we'd feel confident doing it ourselves. One micro-moment spoke volumes. After hours of driving and working late, he still cleaned thoroughly--bathroom spotless, tools neatly placed. As we walked out, he noticed dust from his boots in the hallway and instinctively dropped down to clean it, saying he didn't want to leave the building that way. That level of care--at the very end of a long day--is not something you can fake. I also appreciated how highly he spoke of his team, especially Elizabeth. It's clear they are a close, experienced group that genuinely support one another--and it shows. What they did for me went far beyond fixing a window. Hearing "I got you" felt like 1000 pounds lifted off my shoulders--I've found my dream creative partners and I know I can trust them with any project moving forward! And so should you!

Grout Pros NYC just completed regrouting the lining around my bathtub, and I couldn't be happier…read morewith the results! Daniel did an amazing job restoring the grout, and the difference is incredible. He and dispatcher Elizabeth were both professional, friendly, and a pleasure to work with. Thank you, Grout Pros NYC, for the outstanding service. I highly recommend them to anyone looking for quality grout restoration!

Marcos came and did an assessment and estimate for fixing my nasty tile floor of my shower. Within…read more2 weeks (I had to order the tile), he was back with a worker and they fixed my nasty tile floor to something more beautiful and functional. Marcos is a real craftsman with dedication to his work. He fixed other problems with my shower and bathroom and gave me suggestions on how to make it better. I will be sure to hire Marcos and Bruno for a future, full bathroom remodel!

I highly recommend Marcos & Bruno to anyone looking to install kitchen backsplash or other tile…read morejob. I hired them for my kitchen backsplash and am thoroughly impressed with the results. From the first reachout, communication with Jessica at the front desk about a site visit was prompt and reliable. Note that there is a non-refundable $25 quote fee. Marcos stopped by and efficiently and professionally laid out the scope of work. I received the quote a few days later, which I felt was relatively reasonable. Bruno's communication about the job was always clear and prompt. Marcos and his colleague worked so professionally, diligently, and thoroughly, while completing the job quicker than anticipated. Their attention to detail and cleanliness made it a hassle-free experience for me. They were always on time and communicative. Marcos even re-caulked and sealed my kitchen countertops, going above and beyond. I never felt pushed or scammed into paying extra and it's clear M&B are a business of integrity and professionalism.

I am a super fussy homeowner and Greg exceeded my expectations! He straightened my old walls and…read moreceiling instead of just tiling over them. I chose a white subway tile with black grout and all the grout lines are straight and even. He made sure the floor tiles were centered perfectly! I highly recommend YOUR TILE GUY for your home.

A general contractor who has been responsible for the renovation of my apartment had done a…read moreslip-shod job. The newly installed shower, with newly installed tile and tub, leaked. Greg was incredibly responsive, fixed the leak, regrouted the tile, and caulked the tub. He took great care in his work and, for the first time in months, water's not pouring out of the grout after every shower. Highly recommended, and good value!

I asked for a quotation and was contacted by someone named Stephanie. I had already submitted my…read morerequirements clearly over email, but she insisted on a video Zoom call first. Instead of listening to my explanation, she accused me of using a marketing gimmick and abruptly hung up. Extremely unprofessional and rude. A company that refuses to put things in writing and can't even confirm whether they can meet a simple requirement (such as providing a printed logo certifying work done/warranties) is not worth your time. Run away from this company!

Hired Sir Grout for a grouting job two months ago. Multiple sections of grout begin peeling off in…read morestrips, so we contact the owner Eddie to understand what happened. He claims he's never seen this issue before, despite many other reviews detailing the same problem. We consult our super who says that because the technician just put new grout on top of the old grout without removing it first, it's all going to fall out eventually. We convey to Eddie that we are aware that he cut corners, as well as our desire for a refund since we now have to hire someone reputable to repair the grout. He acknowledges that the job was not done properly and offers to redo. Having him come back for more shoddy work is not a solution. We reiterate our refund request, but are denied. A business that doesn't stand by its work. We'll be seeing Eddie in court.

I originally began to look for a contractor to resurface and reglaze my bathroom, so I began to…read moreseek out several different contractors to find a contractor who would best suit my needs for the job I needed performed. I narrowed the contractors down to two contractors one that I found online and one through Angi list. I decided to go with Superior Porcelain Resurfacing after being told that there was a five-year warranty against any issues including fading of the paint, rust, and peeling and they received a decent amount of starred reviews. Adam stated that it would be a two day timeframe from start to finish to complete the work. One day would be prep. The second day would be painting he originally showed me the bathroom saying he knew there were drips from the paint but not to enter the bathroom for 24 hours after the work was completed, and he would be back to fix the issues. I did not enter the bathroom for 48 hours to allow for ample drying time, but also to allow the smell to subside. When I entered into the bathroom, I was really disappointed and annoyed at what a terrible job was actually performed on my bathroom. I immediately contacted Adam, expressing my displeasure of such a sloppy job that was performed. 1. Adam, never returned to clean up his mess and left it for me to actually take off all the paper and cleaned up the mess that he left behind. He states online that he completes a job from start to finish, including the prep work and the cleanup, which is false. 2. There was not only a couple of drips. The whole bathroom had dripped marks all over it showing a truly unprofessional job. 3. Because Adam did not sand and clean up the sanding, it left a gritty texture which cannot be shown in the photos they can be felt in the bottom of the bathtub, which he had asked if I wanted a rough texture or a smooth texture, which I expressed that I wanted it to be smooth from a prior experience that I did not like the rough texture. I also mentioned to Adam that it was not only the bathtub that was gritty, but also throughout the walls that it left a very un smooth texture which is not at all what I asked for. 4. I originally requested that the whole bathroom be painted white, including the prior tiles, which were an off-white which Adam stated would match up to the white he was painting, so he covered the original white, which I brought to his attention that I did not believe that it would match the white that he was going to be painted and he stated don't worry it will and I expressed to him that I hope so because I don't believe it will match the white that he would be painting. 5. I also stated That the original Blue color that the tiles were was showing through the white and you could still see the blue underneath again something that was not addressed correctly during the work that was performed. 6. Upon further investigation of the bathroom, I noticed that he spray-painted my extremely expensive Moen showerhead, the shower bar for the curtain, the light fixtures, the outlets, the side of my vanity, which was just purchasing a year ago when I had a contractor come in and redo the bathroom, the screens to the window, and the accessories such as a towel holder in the bathroom. 7. Adam then stated he had to return to them redo the bathroom which he did a month after the original work was performed Furthermore making it very inconvenient for me to then have to take all of the items out of my bathroom, a second time. 8. When Adam returned yesterday to redo the bathroom the first thing he stated was he wanted more money! When I responded that he saw the original job, everything was discussed with him from the beginning and not only was given a quote but paid on that quote for a job that was not done to my specification or satisfaction. He then arrived with an attitude express, expressing his displeasure for having to return and also not being able to receive additional money. This behavior absolutely makes me believe that he will not honor his five-year warranty as he originally stated. 9. He entered and immediately got to work after arriving late and saw that a good 70% of the bathroom was covered in blue tape showing all of the mistakes that I could find so he could locate it easily. When Adam was done completing the work, I pointed out that you could still see the blue coming through the white, which he stated there was nothing he could do about that and no one would really see it anyway. I stated that no one else paid the bill but myself. I continued to bring, to his attention, the damages that were done to my bathroom in which I was told there was nothing he could do about that so not only am I out funds for a very poorly job performed on my bathroom, but also additional funds to have to replace all of the items that were damaged in the process of the work that was performed. I would definitely not recommend this company to anyone

Ammmmmmazing. Amazzzing. Need floors and entire porcelain bathtub and walls resurfaced. Absolutely…read moreworth it. He was polite and very informative on long term care so it doesn't damage. Btw 5 YEAR warranty. My photos doesn't not do it justice. Absolutely flawless. Also very important the clean up after the work was done was great. Absolutely spotless.

Javier and his team do quality work and stand by their projects. Before the job was started, they…read moreinspected the subfloor and floor joists (from the basement ceiling) to ensure my tiles and kitchen equipment would not warp the level floor or bounce due to weight. Tile installation was great but we noticed an imperfection on a set tile in my kitchen and they came back to replace it after the job was done. Highly recommended.

I I hired Doublebrush Services originally to refinish an antique pedestal sink in my bath. They did…read morea great job on that and while they were there, Shawn, the owner said he could also give me a price on restoring the tile walls and tub and basically doing my bathroom over I was in the process of getting estimates for that sort of thing so I asked him to give me a price. Needless to say he did beautiful work was very thorough in getting things done right He brought in necessary, subcontractors and saved me a lot of money versus hiring a traditional contractor/remodeler who would have gutted the original bath and put in something new. I highly recommend Doublebrush Services and will be using them again. Thank you!

We needed our bath tub refinished and it was very tough to find someone, but I am so glad I found…read moreShawn(sorry if I spelled it wrong). He was very prompt in communicating, fairly priced and easy to work with. I dread every project after a few bad experiences with other contractors, but Shawn is restoring my faith. The work is top notch and he didn't cut any corners. I will gladly have him come out for additional work and already discussed future painting projects. My daughter will be so happy when she sees her tub is fixed! Thank you! Before and after attached

I highly recommend Prime Mold removal and think they are excellent at what they do. We have had…read moreseveral major water damage incidents including a pipe leak from our next door neighbors and an extension roof leak which in both cases affected multiple levels and caused significant damage to our three story brownstone. The Prime Mold team is highly professional and deconstructed, completed mold remediation and restored ceilings and walls including drywall, plaster and painting that had been stripped down to the brick. They take unusual pride and put great effort into their work. Thanks to you all -- you're the best! Brad and Valerie Zilbersher

Really good and knows their stuff!! Excellent customer service! Highly recommend to everyone!read more