Best in the business!…read more Usually when you do a routine transaction, you don't think much about it afterwards. However, when you need to gain a service for something out of the normal realm of standard salesmanship, but yet find that what you want becomes problematic with just about everyone involved in the business - you have to especially thank the one place that catered to your requirements. Such is the case with thanking the staff at Woodhaven Tile and Stone Design with this review. I really felt the need to sit down and write a review of my extra pleasant experience with this business for my needs. I had required tiles be cut to replace tiles on the bottom two rows after a bathroom shower pan had been replaced which is a common problem of earlier built homes. I did not want to re-tile the entire shower walls, but wanted to have replacement matching design tiles. I did so, but also needed to get it to the right size as the original tiles, which I could put into place without the need for an installer. I initially started calling around to the tile businesses' in my locale about having them cut to size for some fee. I located five places clustered together and I received the same type of response from each: "Uh, we don't cut tiles". Then I asked, "do you have some associate you can refer me to have the tiles cut" as I wanted them done by someone in the industry? To further, "No, we don't know anyone (to help you)". On my own, I was able to achieve maybe a 65 percent decently cut tile rate myself, less with ones having a glaze. I found the unified responses' odd as their business industry is: TILES, even with "Custom" in the names of some shops. With that, shouldn't these businesses know about complementary customer requirements regarding tiles? I then called a half dozen more tile places. Still all came back with a blank NO answer given, "we don't cut them and we don't know anyone that could do just that for you". I started thinking huh, so all you Tile places just are interested in selling boxes of the stuff. Not to perhaps being interested in helping for anywhere else, should the need arise? Such frustration! To move along, I had noted earlier Woodhaven Tile's essentially unanimous 5 star rating online postings and I guess I went along with the adage, "Saving the best for last" to call them. When I did contact them which I should have originally done so in the first place, Frank at Woodhaven Tile said without hesitation, YES first bring a sample piece in for cutting, as he was somewhat concerned about the glaze being chipped during cuts. When I came in, I saw the owner Phil who was just as accommodating at having the cut's made. It was late that day so I just gave in the sample. I did come back the following day and Tara there showed me the cut sample and introduced me to the Italian craftsman, David there on staff. He had made the cuts flawlessly, no chipping I saw. When David listened to me for a few things, with his expertise he mentioned he thought perhaps that I had not initially measured for the tile's correctly and that I should re-examine the area where the tiles would go into. Ok, after leaving the boxes of tiles with them, when back at the house I did find after re-examination of my shower area, yes, yes... David had been right. I had the needed size measurements adjusted to David, whereupon the cuts were all perfectly made to my delight. During this, I noted that all of staff there, Frank, Tara, Phil and David were all so pleasantly patient and accommodating with me while I took time to re adjust for the cuts I needed. It quite honestly felt being among friends there who really listened to and wanted to help out with my needs. I was extremely pleased with their expertise and service provided to me. They do truly care about doing a completely satisfying job with all of a customer's tiling and stone custom requirements. You should experience the same pleasant and expert guidance from the staff in selecting a tile and stone décor upon a visit. Woodhaven Tile and Stone Design takes up a full block on Woodhaven Boulevard and there inside the showroom are very impressive displays of beautiful tiles and stones, along with an equally impressive helpful and experienced staff. The hours I noticed are very complimentary with extra morning and late times provided. Woodhaven tile and stone is unequivocally a "cut above" all the other tile vendor outlets in the business, especially since none of the others were willing or able to even "make the cut(s)" Thanks again very much guys for all your help!

Came in here looking for ideas for our bathroom we were greeted by Samantha she was very friendly…read moreand knowledgeable we walked us threw the entire store showing us different designs and tiles. We explained what we had in mind and she was able to guide us in the right direction two weeks later we returned to purchase the tiles we wanted by no means are the tiles here cheap in quality most of them are imported form Italy my contractor was very impressed with the quality I will definitely return her for my kitchen tiles

Wow! Beautiful results that I had not expected. Clean and bright and polished. The floor has been…read morebrought back to life. Evgeniy arrived right on time and worked a long day. He took great care preparing the space and cleaned up perfectly. I am totally happy and can highly recommend ABC Stone Inc. Wish I could add pictures here!

My bathroom and shower was renovated in 2009. The tiles are porcelain/ceramic, white,8x10-not the…read morenormal off the shelf size. The group and tub caulking is also white. The renovation and tiling done at that time was excellent. Here I am 16 years later with the shower wall's grout, tub caulking and window sill sealant in such bad shape I never wanted guests! My friend recommended Eugene, a master of this sought after skill. The work he did was precise and the results are excellent. He did more sealant near my kitchen faucet as well. Making the appointment was very easy and Eugene arrived right on time. He works alone and is so concentrated on the task. A few days later, the grout behind kitchen faucet cracked and he was back in a flash. He also took the time to check on the whole project. Also suggested a simple squeegee to use after showering to prevent soap build up. I have showed my neighbors his work and sent his credentials to our building management team and co-op board. As the other reviewers state, he really is a tile savant. The work effort and knowledge can't be beat. My cost was $1480, totally on point with other providers in our building who did poor work. Every single penny was worth it! His work is a game changer!

Store has moved to 223 East 5th Street. I don't know why Facebook and Instagram have not been…read moreupdated since 2018 and 2019 respectively, but I can verify that the store does exist. The old landline is disconnected with no forwarding message and proprietor now uses her own cell phone #. Not sure if the old email is defunct. New location is smaller than the old location and seems to have less inventory in stock. I have not made a purchase at new location so can't say any more than this.

Nothing less than awesome ... Janet is an expert and will graciously share her vast knowledge…read more Spark Tile is a Chelsea institution over 2 decades in Chelsea / Flatiron that alone speaks volume of the value of Spark Tiles business A must go to if you are seeking the best .... I have tiled floors / Bathroom and most recently Kitchen Tile ... Totally fabulous

They were incredibly understaffed with only 1 worker serving the customer. An old lady who was…read moreworking there yelled at me and cursed at me in Chinese. She assumed I was an American born Chinese who couldn't speak English. I received no apology while service continued to be slow. After complaining about it, the staff had the audacity to claim that the old woman did not work for them. The old woman sits right next to them in the exact same office. Here is some advice. When running an office, if you are with another company, it is wise to separate their duties in order for them to not get confused. It is also wise to curb your employees to make sure they are not out of line. Overall, very disappointed at the dishonesty of this business.

Talk to Alvin! He was very honest and helpful when we were discussing how we wanted to renovate our…read moremaster bathroom and guest bathroom. Kept our budget in mind while we picked out designs and styles that we liked and gave us honest feedback on materials used. We loved the rosewood material so much that we ended up using the same vanity in both bathrooms! Very modern design that has an elegant simplicity touch to it. We are not completely done with the renovations yet, but we love the way it looks so far!!! Depending on how well lit your bathroom is, the color of the rosewood may come out lighter/darker (as to be expected). But definitely something to keep in mind as you're walking around their showroom (which is extremely bright with natural light pouring through).

Wanted to do a kitchen renovation and my wife and I are very happy with final product! We worked…read morewith Tina and she was very nice and walked us through all of our options and choices. We needed to put in new cabinets, new sink, new facet, as well as a new quartz countertop. Extremely professional not to mention excellent communication. Anytime I needed something or had a question, Tina was ALWAYS right there and ALWAYS available either via text or phone. Finished product came out fantastic! HIGHLY RECOMMEND

Very poor quality, they also recommended a installer who came in and destroyed the cabinets. When…read morecalled to complain all of a sudden its not their fault but was very aggressive on me using their installer. Other places in the area much better

I used Elite Home Design to renovate four bathrooms in my house. The tiles and bathroom fixtures I…read morepurchased from them were of highest quality. The prices were not cheap, but competitive. The customer service was good: I asked to replace two vanities and two mirrors that turned out to be the wrong size (my mistake!), and it was done. Two items came with a defect; one of them was replaced, the second one (with a minor defect) I decided to keep. I requested that two other items be returned for a refund, and my request was also granted, although it took me several calls to resolve the issue, and a restocking fee was charged (this Company policy is clearly spelled out in the Agreement form, so I do not have any reason to complain). The people who are running this place (Leonid, Igor, and Victor) are very nice, knowledgeable, and always willing to help. In general, I am very happy that I used Elite Home Design for my renovation project. Yuriy K.

Bought everything for my bath from here! Igor was super helpful! Helped make my ideas into reality!…read moreBeat comparator prices! Loved the styles they had, very modern/contemporary selections!

Great place if you redesigning your bathroom (or building new one!) - one stop shop for every…read morehi-end fixture and decor, from Duravit and Totos to MTI or tile and stone. If you not sure about something, they will help you with your selection. We did get some delays when coordinating large order from different manufacturers - which is quite understandable, but on the end everything came out beautiful.

I would give them no stars if I could. Placed an order online from them last week, didnt hear…read moreanything for days so I left them two voicemails. Again, no response. I emailed them and finally someone named "Joe" replied back saying that the manufacturer discontinued the item. Um....okay, so why didnt anyone call and let me know. He emailed me back a black and white xeroxed faded photo of what the manufacturer now offers except that it was the wrong sized vanity I was looking for! When I called to speak with him, he was extremely rude and cut me off..I told him to cancel my order which he agreed to do. Stated he would send me a cancellation/refund confirmation and I didnt get it until I again had to email and ask for it. Terrible customer service, I ended up calling discount bathroom vanities who were wayyy nicer and were able to sell me the same vanity that was supposedly discontinued!

I definitely recommend NY Custom Interior for your projects. They make excellent designs and their…read morefinished products are the same as you desired. The workers are very professional and the manager is awesome.

I came here because I needed 8 foot kitchen cabinets and a counter-top for my new house. I have to…read moreadmit, the customer service here is unbelievable! They showed me several samples and helped me make an informed decision. So I ended up getting the cabinets and quartz stone counter-top along with a modern back-splash. Thank you very much for your business. I love my new kitchen.