If you are lucky enough to have landed on Grout Pros' NYC Google listing, please do yourself an…read moreimmediate favor: stop stressing, end the analysis paralysis, step out of the panic loop and contact Elizabeth and Daniel ASAP. The universe is positively intervening in a way you cannot even fathom right now. I say this because I was YOU less than 48 hours ago. My nightmare started when I hired a "contractor" through TaskRabbit with 600+ five-star reviews to fix and paint a peeling bathroom window along with some regrout touch-ups. Straightforward, right? Well, on Day 2 at 6pm on a Thursday, less than 72 hours before my guest's early Sunday arrival, he scurried away mid-job and left the window's wood and metal frame in worse condition than when he started. He used a chemical paint remover that compromised the surface, then left when things got complicated. No referral. Just a "sorry" and out the door. Now I had less time, a worse problem, and no clear path forward. Enter NYC Grout Pros. Elizabeth initially told me they were booked until Monday, which I understood, but once she heard my timeline, she led with empathy and assured me she and Daniel would make Friday work. It felt like a miracle! I went to sleep knowing I wasn't alone. Friday, Daniel arrives around 2:30pm, and what struck me immediately was how supported he was by his team. One of his colleagues--on THEIR day off--came by just to deliver tools and materials he'd need. That level of coordination and sacrifice, especially under pressure, is rare. What Daniel walked into was no longer simple. The wood had been compromised, sanding was difficult, and the timeline ruled out conventional approaches. He assessed everything calmly and made a critical call--the current path wouldn't get this done in time. At 5pm on a Friday, without hesitation, he drove nearly two hours through West Village traffic to his shop in Westchester to custom cut wood for my window and source the right materials to actually solve the problem--not just patch it. He then drove back into Manhattan, arriving around 8:30pm, and worked until 11:30pm. And, true to his word--came back by 10am the next morning, on a Saturday--HIS day off--and a day where he had meaningful personal commitments, and still worked until everything was completed to the highest standard. The Result: the window was fully repaired, the grout issues were smoothed out, and the bathroom was spotless/usable. I was able to keep my promises to my guest because of Daniel. But what impressed me most is who Daniel is as a person. He is not only exceptional in his craft--he is an even more exceptional human being. I was under pressure. I had already lost time and money. I was dealing with someone else's poor judgment. And Daniel kept reassuring me: he was on my side, he wouldn't abandon the project, and he would get it done. Although I was a complete stranger--one of millions of people in NYC--he treated me like a longtime friend he was willing to move mountains for. And boy did he. He never made me feel like a burden or like he'd been stuck with a bad job. There was also a generosity of spirit that permeated his work. My partner had ?'s about installing new flushmounts, and Daniel took the time to coach him through an example so we'd feel confident doing it ourselves. One micro-moment spoke volumes. After hours of driving and working late, he still cleaned thoroughly--bathroom spotless, tools neatly placed. As we walked out, he noticed dust from his boots in the hallway and instinctively dropped down to clean it, saying he didn't want to leave the building that way. That level of care--at the very end of a long day--is not something you can fake. I also appreciated how highly he spoke of his team, especially Elizabeth. It's clear they are a close, experienced group that genuinely support one another--and it shows. What they did for me went far beyond fixing a window. Hearing "I got you" felt like 1000 pounds lifted off my shoulders--I've found my dream creative partners and I know I can trust them with any project moving forward! And so should you!

Worked with them for the 3rd or 4th time and they did not disappoint. Gio arrived on time, did a…read moregreat job and didn't even stop for lunch. We had a minor miscommunication on color and they fixed it without issue. I learned they have long-standing, high-quality employees and were actually able to have the guy who worked on our bathrooms a couple years ago chime in on what he did when we had questions. Grout Pros are terrific.

Extremely overpriced. Not thorough... certainly not good as new", as promised…read more Was honestly uncomfortable with these people in my home. Would not recommend.

Excellent work at a fair price. Amir and his team did a really nice job repairing and cleaning the…read moregrout in two of our bathrooms. Communications and follow up were of the highest level of service. Would recommend this company without reservation! Tim K. Merrick, NY

This week was the second time we used The Grout Savior for tile work in our bathroom. This time the…read moretile ceiling in our shower needed a total re-do. It came out beautifully! Good work at a reasonable price!!!

We were very happy with Jay and the work he did. He truly cares about his work and is very…read moredetailed. Plus he is reasonable. He redid both our bathrooms, showers, tubs,floors counters and our kitchen around the counter tops which I hadn't even noticed needed re-grouting. He even came back a third time to make sure he completed every spot. The bathrooms and kitchen counter top area all look new! We will use him again and highly recommend Grout Savior.

Outstanding work. And service…read more Most importantly, they also own their work. This review is being posted three months after the job was done so that I could give an honest assessment after the sugar high has passed and also as to how the work would hold up. First, the work looked great when they finished. My 20 + year old marble shower looked better than when it was new. These guys know marble. Some minor issues in grouting developed since then. They quickly returned to repair. Will knows his stuff and is a just a pleasure to have in your house. Vicky is a professional all the way; great advice, kept appointments and a smile you can hear over the phone. This is what I call a stand up business. Hire them with confidence.

Marble Blue re grouted 2 bathrooms in our apartment. Will and his team were great. They showed up…read moreon time and did a great job. They were easy to communicate with and left my apartment clean and in order. Vickey in the office was awesome in communicating with my Building management. She provided all the necessary COI'S in a timely fashion. Thanks again for a great job!

Great and prompt service. I called them to restore the ugly dirty grout lines on my tile kitchen…read morefloor and to spruce up the marble in my master bathroom floor, vanity top and shower walls. I was really happy with the results and they left everything clean as if they were never there. Joe was a pleasure to deal with and I am very happy with my decision to have hired him and his company.

Fantastic service, cannot recommend them enough. Prompt service, great efficiency. A superb…read moreexperience. (Good value too)

I feel lucky that I preferred their service, which met my expectation positively. Seriously, they…read moreprovide tremendous shine and cleanness on surface.

From the owner: * 'Healthy Shower' Services with a 5 Year Labor Warranty:…read more - Tile Cleaning & Sealing - Grout Cleaning & Color Sealing - Waterproofing the Corners Instead of Re-caulking - Applying a Titanium Coating to the Grout Instead of Regrouting - Efflorescence Removal & Preventing its Growth - Mold & Mildew Elimination & Preventing their Growth - Tile & Grout Repair - Natural Stone Restoration & Repair - Cultured Marble Restoration * 'Healthy Floor' Services with a 5 Year Labor Warranty: - Tile Cleaning & Sealing - Grout Cleaning & Color Sealing - Anti Slip Resistant - Fixing Missing or Cracked Grout - Cracked Tile Repair - Natural Stone Restoration - Ceramic, Porcelain, Quarry, Flagstone, Saltillo Mexican Tile, Terrazzo, and Caesarstone Restoration * Glass Restoration: - Stain, Mold, Soap Scum, and Etching Removal - Sealing Glass to Prevent Further Issues * Natural Stone (Granite, Marble, Slate and Travertine) Restoration: - Natural Stone Cleaning - Waterproofing Natural Stone (Stone Sealing) - Natural Stone Honing & Polishing - Cracked Stone Repair - Countertop Sealing & Polishing * Brick Restoration: - Brick Cleaning & Sealing - Efflorescence Removal * Pool Restoration: - Tile and Grout Cleaning & Sealing - Cracked Tile & Grout Repair - Stone Restoration & Repair - Calcium & Mineral Deposits Removal - Handrail Sealing & Polishing * Bathtub Restoration: - Caulk Mold Removal - Caulk Removal & Replacement - Crack & Chip Repair Serving both residential and commercial clients

Grateful to have found Bo! He's responsive and thorough. He fixed the water leakage from our…read moreshowers and redid our whole shower tile and it looks amazing. He was very communicative throughout the process.

If caulking were an Olympic sport, Bo at Precision Caulking would be bringing home the gold! He…read moretransformed my drafty windows into Fort Knox and gave my tub a facelift that could rival a celebrity's. Bo's the kind of pro you can trust to get the job done right, even when you're out running errands. I'll definitely be calling him back for an encore performance. Highly recommend--he's the best caulking champ in town!

Never did get to put up the pictures. Here they are. Recommend this business highly for all of your…read moreceramic tile needs.

Just go there! Marino Tile in Astoria is the place to go…read morewhen shopping for tile! Diane and Joe both are helpful and patient when you're trying to decide what you need for your space, for even the smallest job. Parking is limited in that area, but no worries: just call them, and they will direct you where to park. Places like Home Depot cannot compare with the individualized service and care you will get here, not to mention the quality of the tile. Like I said, just go there, and support small businesses. You'll be glad you did!

We hired Elton to handle a gut renovation of our bathroom, as well as a few smaller projects. First…read moreoff, he did an amazing job! He does fantastic, clean work. Secondly, he was an absolute pleasure to work with. We had many unforeseeable issues, all due to living in an older building. Elton was flexible and worked so well with our super and management company to keep the project moving. We will definitely be hiring Elton in the future for our kitchen renovation. We talked to many contractors before starting our first renovation and without a doubt Elton was the right choice!

I should have Posted the update of this review sooner but after a few weeks of trying not to see it…read moreI realized they laid the PENNY TILE incorrectly, which I feel like is notoriously easy to install. The spacing is off in several spaces that you can actually see in the pictures and it's driving me insane. Really disappointing, I wanted to like their work very badly.