I'd give zero if I could. Do not use these people for anything. Very mean customer service and…read morecharging me for a service I don't need and can't afford! I canceled service and they delayed getting back to me on purpose to let the contract date lapse. Multiple times I called I was put on eternal hold and then often a call would magically drop. They offered a smaller number of licenses (1 total) when I wanted to cancel and then they renewed me to a full 12 months more and refused to honor their offer to downgrade and are forcing me to pay for a service we do not use. They did not tell me we needed a 30 day cancelation notice until after they forced a one year renewal on our account without telling me. Customer service has been nasty and arrogant with flippant "thank you for your feedback" answers and attitude emails. Initially I thought this product was good, but the way they treat people, with no compassion or assistance is terrible. Use anything but these people. They are very cold and cruel.

LastPass, owned by LogMein ,is a terrible POS password management locker. They have absolutely…read moreNO customer support. I found that they were pretty good until I needed customer support, then I found myself on my own. A couple of months ago a hacker got into my system and trolled for all my passwords (or changed them), including my Lastpass password. I couldn't get into my Lastpass account. I contacted Lastpass, A computerized voice told me to use my Lastpass emergency password. It was corrupted. I started looking through the Lastpass "community". There is no monitor. I might as well be in the middle of rumor mongers. I did deduce that I was S.O.L. in getting back into my Lastpass account. All those long hours setting up my account? Forever lost! Was I pissed? You bet! To add misery to grief, I get an Email from Lastpass that my credit card was denied for a re3newed subscription (I had to change credit cards). I told them exactly where to put their bill. My take-away from this experience is to REALLY research the password lockers you want to use prior to buying their product. I strongly advice AGAINST buying Lastpass. I do advice looking around. I am not giving you any advice as to what password locker is better than another. You'll need to do your own research. I will say this. If you are using a touch screen and Windows 8 (or above), Microsoft has some (good) surprises for you, so look for these in a password locker program. In addition to password, try to find: Use of facial recognition Use of Thumbprint Use of voice recognition I have found several password lockers that offer one or all three. The main thing is do not rely solely on passwords. Note: LogMein is spinning off Lastpass because of its many problems. Don't be fooled! Don't buy it!

I was so disappointed. I switched from Point2Agent to Boston Logic. When I signed up, David…read moreFriedman assured me I would be getting 3-4 leads a week with their Sequoria platform. I was very excited as my current website didn't bring in any leads. I doubled my monthly payment from $50 to $100 a month. Some things to keep in mind: * Boston Logic may promise that leads will come in but after 2 months, I received not one lead. * There is a 30 day money back guarantee but it starts the day you sign the contract so if you take some time to create your website, there's very little time to cancel. * You start paying as soon as the contract is signed, not when the site is on the internet. My mistake was that I took 5 months to get my site perfect so I paid for 5 months of hosting yet didn't get 5 months of hosting. *Get promises and assurances in writing. *Make sure you understand that you, the customer, create the website and there is a big learning curve or having to sit through training webinars. I typically wouldn't have written a review for the above items but in addition to the above items, their customer service for an unhappy client was terrible.

I have had a website with Boston Logic for almost a year now and I can confidently say it has been…read morethe best investment of my marketing dollars in my career to date. I get continuous positive feedback and compliments from clients, other industry professionals, and friends. The websites are naturally SEO friendly and I rank on the first page for Google in many of my desired keywords which has produced hundreds of leads. However, the defining aspect of my relationship with Boston Logic has been the customer service. Not being a tech savvy individual made me apprehensive to sign up for a website. With Boston Logic I had nothing to fear. Any questions I had along the way were answered the very same day. I can honestly say they never left me hanging when I had issues getting the website up and since then the service has been continual for any maintenance questions.

Yea....not so much. If you're an old lady that doesn't know how to connect cables or something,…read moresure maybe he can help. This isn't some IT Department wiz kid moonlighting in his spare time; he's retired probably worked on mainframes back in the 1980s. He showed up to my house when I had a virus he couldn't fix, some Sonos and iTunes questions he didn't know how to answer (he had printed out Help docs from Apple...yes, I could have done that myself) and still couldn't answer, and a couple of other things (systems upgrade issues) that he had no idea how to fix. Fine that he couldn't fix the problems, but what irked me was that these were issues that someone who advertises as a for-hire technician should have been able to fix, and he was fairly smug about looking down at his watch at the end of the session and gladly took my cash as if he was rightly entitled for wasting a half hour of my time with the same troubleshooting I could have done myself. I nearly said "you're really going to charge me?". I would not say that this guy is an expert, nor is he fluent on current issues or a level of expertise that warrants charging $$$ in 15-minute intervals. Nice guy on a personal level but baby boomer mentality that "hey I showed up where's my check". If you call this guy, make sure you list out the problems you have and let him convince you he knows what he's doing before he shows up at your door and slowly tries all the things you already did...as he watched the minutes tick by.

When your tech goes awry, the Cambridge IT Guy is your guy. Patient and knowledgeable, he…read moretrouble-shoots, tests, connects and makes sure your devices work the way that works best for you, with very reasonable rates. It's as if I have an IT department to call on! He has set-up a new laptop, walked me through changing Internet services, synced devices, and helped make backing up routine.

Don't be a non-terrorist, law-abiding activist who's been VERIFIED as a target of this government's…read morenot-so-secret security forces and expect to be treated professionally and with respect at Boston Tech Collective. Explained who I was, some of the computer security issues I was dealing with (ARP cache POISON man-in-the-middle Trojan on a previous computer; remotely wiped flash drive most recently) when I took my laptop in to be cleaned of malware that locked me out of it. Got it back and they had installed a 'cleaning' program on it without asking or telling me. I had to ask THREE TIMES (in the course of my several calls and visits while my computer was being worked on) if they would install a new hard drive and system on the machine, and how much that would be, thinking I'd just archive this drive, and Sam just kept saying, "You don't really need it." Umm - I'll be the judge of that. YOU just tell me if you want my business. Maybe it's because I'm a gray-haired old lady and I don't deserve the respect and professionalism of a straight-forward answer (or any honest communication about my computer), but is that any better? I guess I should have just gone to Best Buy and let their FBI contractors mess with it. https://www.washingtonpost.com/local/public-safety/if-a-best-buy-technician-is-a-paid-fbi-informant-are-his-computer-searches-legal/2017/01/09/f56028b4-d442-11e6-9cb0-54ab630851e8_story.html?utm_term=.192d8d3ef0b8 I want my $150 back so I can put it toward a new computer.

I run a small medical office with a server and a dozen workstations. BTC has been absolutely…read morefantastic about dealing with our needs, working with our weird management software, suggesting solutions that work, and recommending good hardware. But in particular there are two really important things to me that they get right: they are very responsive with IT support when something goes wrong, and they keep on top of security updates. Excellent business partner for me. Jamie

Post for my best friend's elderly mother:…read more "The nerds should rule the earth! Paul came to save me after I was hacked. There are such terrible people out there feasting on a 90 year old woman like me!! He got rid of the download ability of the hacker who clinged on to me long ago. Then he put on Malware protection. Now I have security and peace of mind. Paul and PC Nerds gave me a new beginning."

WORTH EVERY PENNEY AND THEN SOME!! Paul literally worked…read moreover time on the holiday weekend no less on my Uncle's computer and he did not even charge the amount of hours I know he actually put in. My Uncle is 92, and the amount of patience and kindness he had towards my Uncle was amazing! He was even going to purchase new speakers for my Uncle, bring them over and install them because he was trying to make things easier for my Uncle who was wearing worn out earphones, and he was not going to charge us for them or his time. I ended up ordering them myself as I did not want him to be out of pocket any more, and he even made himself available for ME when I had trouble installing them on my Uncles computer. He is seriously worth every penny and you will not be disappointed. I know who I am going to call when I have problems!!! Thank you soooo much Paul!