DO NOT GIVE THIS MAN YOUR TECH. **VERY SKETCHY** DO NOT GO TO HIS HOUSE EITHER. (PICS INCLUDED)…read more TLDR: he took my solid state drive and won't give it back. ghosting my texts and calls since May 14th, 2024 in beginning of May 2024, i contacted (i believe his name is Charles, older fellow, i believe uses a cane) Main Street Computers to save my solid state drive that was recently damaged. Promised he was the best in the area on this service, even gloated it's his specialty. Told me to drive to his house in Sebastopol/Graton and drop the solid state off. Interaction was a little weird (social skills and ques wise) but he was confident and promised me he would be done within the week. I also gave him an external hard drive to use in case he needed more space for the recovery. Calls me two days later and says he's done. I got to his house, invited me in, and inside he handed me the invoice; however, as i was about to sign. i realized he didn't recover the files on my computer, but the 3 videos saved on the external hard drive and just slapped them into the computer... -_- I told him and he was not happy. i then realized - inside his kitchen and dining area - he had a set up of 3 cameras all around the space. one at the end of the dining area, one in the kitchen, one at the end of the living space (kind of down the hall). he exclaimed, "F*ck, Dammit", then promised me he'd do it right this time within the next couple days. the next day he calls me to return with my laptop as the solid state was encrypted. i arrived at 9:17 pm. i knocked on the door a couple times, heard some arguing upstairs so i waited on the porch. I then called him and then he said he'd come downstairs. i then hear some running, a couple second go by, and then i heard him coming down the stairs inside. He takes a brisk look at me, he looked a bit confused. out of it. he then takes 2 steps towards me and FALLS AGAINST THE WALL!!! I then thought he could've been drunk or on some something(?) I thought maybe i should go inside and pick him up, but i felt a weird energy and felt very skeptical, so i yelled through the door if he was okay. he just laid there. i then noticed the cameras outside on the porch too. this whole thing felt so on purpose. flight or flight came on so i ran back to my car. i looked behind me as i drove away and noticed a different man had ran outside, standing and watching me drive away, right where i stood. i drove to a lit gas station, gathered myself, and texted him if he was okay. he said "yes just hurt like hell." i couldn't shake off the thought that this was an attempted kidnapping or robbery. felt very much like a set up. to this day, he won't respond to any calls or texts. he also still has my solid state drive... thinking of getting the police involved. honestly i'm DEVASTED. I had very important files for my business and client's projects in that solid state. i was young when i started this business and did not know to back up files to an external. i then lost those clients, as well as all my personal files. an absolute NIGHTMARE

The dude actually helped me when I was in an emergency needing to get spilt juice off my laptop…read morefast instead of just money grabbing like Best Buy and multiple places I called in the area where they were just trying to get an appointment set up without giving much info

Craig was great, got my printer back after another tech gave up. Recommended virus software and…read moretuned up PC. Would happily recommend him to anyone with computer issues. I intend to buy a new computer and will get him to assist with moving many years of data over. Very reasonable rate. Donna in Santa Rosa, CA

Oh Automatic Windows Update, why do you not always work! i could not connect to the internet…read moreafterwards. Overwhelmed my own brain trying to sort it out & failing. One guy i used before is out of business, the other one did not return call. Saw great reviews on yelp for Sonoma Tech Support & Craig ... and it's true!!! First, he answered the phone, 1st try! Appt made, he came to my home & sorted out my troubles, installed an app so he can do remote working on it should i need him in the future. And extra bonus, he's a really nice guy! if i had speed dial on my phone, he would be right there. :) Many more thanks to you Craig, from Mary of your Fan Club!

Ashley is wonderful in help you understand what was done to you system and why…read more Better tan waiting for an appt at Apple stores. Wondeful concuderater people, even at lunch time Uwiuld reccommed this business yo any one. Ashley even showed me a part that I should buy, why z, what to do with itt.. he even wrote out indtructions a seior person carn tundrstand Timmmmmmn-

I took my laptop computer to this company a month ago every week they put in a different part a new…read morepart they never fixed it. I just picked it up today. It's in worse shape than when I brought it to him now I have to go somewhere else or buy a new computer do not use this company. They're terrible terrible repairs, terrible and customer service and the worst of it is they don't even care.

I've had Appleseed Consulting (John) help us with numerous computer problems/issues including…read morestreamlining various applications we use. John is really great to work with, trustworthy, and very reasonable. John makes himself available by either stopping by in the Petaluma area or via remote. These days it is rare to find someone as exceptional as John so if you have any computer issues I highly recommend Appleseed Consulting.

Even though Appleseed Consulting does not even work on the issue i was having, and they were sent…read morean automatic email through the Yelp system that sends the same business bid request to any business it thinks might fit the need, they still took the time to not only answer, but to also give me tips on what diretion to head in to try to solve my problem. i wanted to give them a review because to me, this is a top notch, amazing business that does something like this, and takes time to go out of their way to help someone even knowing it isn't goig to bring them any business/money. So my 5 stars are about who the people are behind this business. i have NO DOUBT that if you have a need this company actually works on, they will treat you with above and beyond respect, integrity, and great customer service! They did it for me, and i am not even a customer. Thank you Appleseed Consulting for helping point this ludite in the right direction!

1) They lost my computer charger 2) They didnt even fix the…read moreproblem I brought it in for 3) Took weeks longer than estimated (to not fix anything!) 4) Horrible communication This has got to be the WORST business experience I have ever had. I dropped my laptop off with the charger for the headphone jack to be fixed and a few weeks later I was called back and told that it was fixed and ready to be picked up. I went back to the place to pick it up and the owner gave me bad news. He said that the person did not fix it at all and on top of that lost my charger! He called the person who was supposed to fix my computer and he claimed that I did not have a charger when I brought it in which was complete you know what. To redeem himself the owner didnt charge me for the time trying to fix it and let me borrow their charger as well as supposedly ordering a new one for me. Also to fix the audio problem he let me borrow a usb interface and ordered one online in which we agreed for me to buy and then trade off the stuff thats mine for the stuff thats his. In the shop, the charger had trouble charging. Turns out the charger is broken and only works for 5 seconds max on an outlet and then will not work again on the same outlet for the rest of the day. I have tried it on multiple outlets and at different houses. And to top it all the off while I still had a little bit of charge for my computer I attempted to use the supposed state of the art usb interface, (he said it costed $160, I seen the same one brand new online for an average of $60 - $70), and it didnt work!!! The owner told me he would call me in one or two weeks when he received the shipment of the charger to replace the one they lost, and the usb interface in which I was going to pay for. Well that was about 3 or 4 months ago and still waiting for him to call. Ive tried contacting them multiple times but no response! The original estimate to get my computer done was only 24 hours and it took them weeks and whenever I called they would say that they were working on it and it would be ready to be picked up the next day. Also during work hours I went to the place 2 times and nobody was there. The second time however the owner arrived there after I waited 15 minutes and was about to leave. And if you have the same luck as me, they will never answer the phone. Bottom line this is the worst business I have ever encountered in my life and I do not say that lightly. The only 2 things that I have ever written a bad review about is this place and Academy of Art University. But they got 2 stars. This place doesnt even deserve 1!!! I cant believe this place is still in business. Very unprofessional.

Thank you SO much to Tony for taking care of me when I panicked over my broken computer! I came…read moreinto Computer Wizards a complete wreck over thinking I had lost all of my graduate school papers. My computer kept freezing and not allowing me to access anything. Tony calmly took over, recovered my files and even asked me if I needed a glass of water while I waited. BRILLIANT! I know I looked & acted like a complete disaster so I apologize!. ;) He was so professional, kind and knowledgable. Thank you SO SO much. You're a life saver. :)

I was a dummy and clicked on a cleverly disguised email that was phishing (it came in the form of…read morean evite from a friend), then realized what I had done and shut down my computer, then wondered how to get myself out of this mess. I found Alasdair online and called - he returned my call quickly and walked me through the process to make sure my computer hadn't been infected. He was upbeat, lightning fast, and awesome. Thank you Alastair!

Alistair was one of the few people I contacted who reached back out within a day of my initial…read morephone call. Also, I had gone back and forth with technical support with several different people from my internet and equipment companies, none of whom were very helpful or empathetic to what was going on. Alistair was able to come out, take a look at what was going on, offer solutions that were logical and reasonable, and was very affordable. Being told several times I needed "an IT department" to fix my problems, Alistair was the best choice I could have made for my ~1 hour of technical support needed. Highly recommend.

An employee had an issue after an update. Laptop was no longer able to print a full document. It…read moreonly printed page 1. Had a different tech look at it and suggested downloading an app and doing a work around. I then called Jay. He was able to find the issue and fix it within mins. Later same laptop had another issue that microphone was not working during Zoom. Jay again was able to identify the issue and fix quickly. Highly recommend for all non-Apple tech service.

A one man company that does what it says, and says what it does!…read moreI had an old laptop with decent specs revitalized and the OS fixed! Yep, my Y510P is like new! super speedy, my kid can now have a friend game with him on that, or he can use for a travel game computer, for 1/3 of what a new one would have run! 8GB memory, a 1gb SSD, and we are now rocking in the cyberspace!

I really appreciated Jesse's work. My computer was having issues that were stopping me from…read moreupgrading to Windows 11. The person who had originally built me this specialized custom computer five years ago was no longer available. Jesse was able to figure it out, troubleshoot and fix the problem, and get me going with Windows 11, and for a very reasonable fee. Thanks!

Needed computer assistance after a recent move. Jessie was knowledgeable, accommodating (really…read moreneeded immediate help) and great to work with. Highly recommend.