I was a dummy and clicked on a cleverly disguised email that was phishing (it came in the form of…read morean evite from a friend), then realized what I had done and shut down my computer, then wondered how to get myself out of this mess. I found Alasdair online and called - he returned my call quickly and walked me through the process to make sure my computer hadn't been infected. He was upbeat, lightning fast, and awesome. Thank you Alastair!

Alistair was one of the few people I contacted who reached back out within a day of my initial…read morephone call. Also, I had gone back and forth with technical support with several different people from my internet and equipment companies, none of whom were very helpful or empathetic to what was going on. Alistair was able to come out, take a look at what was going on, offer solutions that were logical and reasonable, and was very affordable. Being told several times I needed "an IT department" to fix my problems, Alistair was the best choice I could have made for my ~1 hour of technical support needed. Highly recommend.

I called to set up an appointment. I spoke to Corey, and requested service on my Apple MacBook Pro…read more Corey took me in right away, and I appreciated the quick response. Not only did Corey take my computer in, but was able to give me a quick turnaround in the same day. Corey replaced my laptop battery without compromising any of my photos and information on the laptop. Corey is very professional and gives excellent service. I've been back to Corey twice and both times he was able to get my computers up and running like brand new. I highly recommend Corey for the Quality, the Value, and Professionalism I received. Apple told me I was out of the window for repair, and it was a blessing to find Corey. I'll be recommending him to my family, friends and colleagues if they have any challenges with their computers.

Good honest smart guy that knows his stuff. He sold me (& set up) a used computer a couple years…read moreago. It still works great! I really believe that his work is worth more than he charges.

An odd circumstance led to the BIOS on my laptop getting severely corrupted resulting in no access…read moreto the login screen. Tried every possible online-suggested solution including restarting with a recovery USB drive. Nothing worked. Brought the laptop in to TL Computer Repair in the morning and picked up the completed repair that same afternoon. Cannot recommend Carlos highly enough. Friendly professional, very reasonably priced, service.

Had a nasty Ransom virus and Carlos the Tch guy got it handled. Responsive, fair prices. Easy to…read morework with.

Charles was wonderful! I originally worked with another company that was very helpful but…read moreunfortunately couldn't resolve my issue. I then found Charles, and I'm so glad I did. At first I was a little nervous after hearing what the problem might be, but with persistence and skill he was able to fully resolve it, giving me huge relief and get me back into my Mac. He also went above and beyond by helping me set up the best backup solution to keep my data safe for the future. Charles is knowledgeable, reliable, and genuinely cares about his clients. I now know I have a trusted consultant for any technical issues with Macs, PCs. I highly recommend him five stars all the way!

I reached out on a weekend for a computer emergency as my daughter had spilled water on my laptop…read moreand it died. Charles responded immediately and provided really helpful information to me and had incredibly fair pricing. Highly recommend reaching out - we will for sure in the future.

I really appreciated Jesse's work. My computer was having issues that were stopping me from…read moreupgrading to Windows 11. The person who had originally built me this specialized custom computer five years ago was no longer available. Jesse was able to figure it out, troubleshoot and fix the problem, and get me going with Windows 11, and for a very reasonable fee. Thanks!

Needed computer assistance after a recent move. Jessie was knowledgeable, accommodating (really…read moreneeded immediate help) and great to work with. Highly recommend.

My 2010 27" iMac was becoming unresponsive while typing emails, and I shut it down with the power…read moreswitch. This also happened about a month ago, but I was able to reboot in Safe Mode. Not this time! It would not boot in spite of more than 6 hours of DIY recovery attempts. I found Napa One with a Google search, and sent Don Hirsohn a detailed email describing the Mac, OS, and problems. I asked if he could restore it and recover 650 GB of applications and data. He replied immediately that he could do that, and I arranged to bring the Mac to him in Napa the next morning. He was able to reboot the Mac that day but determined the HDD was failing. He recommended replacing it with a 1TB solid state drive. The drive was ordered and received in 3 days. Don then restored the Mac from my TimeMachine drive. The Mac is working perfectly now with all files intact. A lifesaver! Loading apps and large files is noticeably faster with the SSD. Some apps required recertification, and he advised me how to do that for my Microsoft Office products. He also made a bootable USB drive as a savior for any future recurrences. Don was very knowledgeable about the problem and very responsive. He charged a fair price for his services and for the new drive. I am 100% pleased and I recommend Don highly. He is now my go-to person for any future Mac issues.

I have not found anyone who understands the inner workings of Apple's Macintosh and has always…read morefixed any problem I've had. Don ordered my last Mac and was extremely glad I went through him because he saved me money by handling the order. PS: doesn't charge a fortune. A satisfied client Jim Hilsabeck Napa

I had a old laptop (c. 2008) that I had neglected for years. Long story short: kaput. Jim was…read moreavailable on short notice and was helpful in discussing my options. The strategy upon which we agreed was for him to upload my files onto a flash drive and recycle the machine. Jim took care of everything--he salvaged my files, provided the flash drive, and for an extra nominal fee, took care of the recycling. Jim's hourly rate is very reasonable, and he accomplished everything that needed doing in a short amount of time. He is professional, consummately knowledgable about computers, and a friendly guy. I'm grateful to have found Jim, and I would recommend him to anyone.

I'm so disappointed. Couldn't answer any of my questions. Chat GPT'd everything. Waste of time and…read moremoney.

DO NOT GIVE THIS MAN YOUR TECH. **VERY SKETCHY** DO NOT GO TO HIS HOUSE EITHER. (PICS INCLUDED)…read more TLDR: he took my solid state drive and won't give it back. ghosting my texts and calls since May 14th, 2024 in beginning of May 2024, i contacted (i believe his name is Charles, older fellow, i believe uses a cane) Main Street Computers to save my solid state drive that was recently damaged. Promised he was the best in the area on this service, even gloated it's his specialty. Told me to drive to his house in Sebastopol/Graton and drop the solid state off. Interaction was a little weird (social skills and ques wise) but he was confident and promised me he would be done within the week. I also gave him an external hard drive to use in case he needed more space for the recovery. Calls me two days later and says he's done. I got to his house, invited me in, and inside he handed me the invoice; however, as i was about to sign. i realized he didn't recover the files on my computer, but the 3 videos saved on the external hard drive and just slapped them into the computer... -_- I told him and he was not happy. i then realized - inside his kitchen and dining area - he had a set up of 3 cameras all around the space. one at the end of the dining area, one in the kitchen, one at the end of the living space (kind of down the hall). he exclaimed, "F*ck, Dammit", then promised me he'd do it right this time within the next couple days. the next day he calls me to return with my laptop as the solid state was encrypted. i arrived at 9:17 pm. i knocked on the door a couple times, heard some arguing upstairs so i waited on the porch. I then called him and then he said he'd come downstairs. i then hear some running, a couple second go by, and then i heard him coming down the stairs inside. He takes a brisk look at me, he looked a bit confused. out of it. he then takes 2 steps towards me and FALLS AGAINST THE WALL!!! I then thought he could've been drunk or on some something(?) I thought maybe i should go inside and pick him up, but i felt a weird energy and felt very skeptical, so i yelled through the door if he was okay. he just laid there. i then noticed the cameras outside on the porch too. this whole thing felt so on purpose. flight or flight came on so i ran back to my car. i looked behind me as i drove away and noticed a different man had ran outside, standing and watching me drive away, right where i stood. i drove to a lit gas station, gathered myself, and texted him if he was okay. he said "yes just hurt like hell." i couldn't shake off the thought that this was an attempted kidnapping or robbery. felt very much like a set up. to this day, he won't respond to any calls or texts. he also still has my solid state drive... thinking of getting the police involved. honestly i'm DEVASTED. I had very important files for my business and client's projects in that solid state. i was young when i started this business and did not know to back up files to an external. i then lost those clients, as well as all my personal files. an absolute NIGHTMARE

The dude actually helped me when I was in an emergency needing to get spilt juice off my laptop…read morefast instead of just money grabbing like Best Buy and multiple places I called in the area where they were just trying to get an appointment set up without giving much info

I found him through Yelp. My laptop has problems with HTML…read moreport. I brought him and he thought that the port is loose. 3 days later I went to pick it up and found out that he couldn't fix it. He still charged $120. He just said that he cleaned up and upgraded. So it will be little fast. But my problem wasn't solved. His problems are: 1. He doesn't tell you estimate: you'll find out when u pick up. 2. He doesn't answer his phone well.

Unbelievably unprofessional. was dishonest in his dealings with me. As another reviewer on yelp…read morehas said, he did not give me a written estimate up front. when it came time to pay him, his charges were several times more than what I had expected. He ended up putting my hard drive in an old laptop which he had, which was NOT as he represented. when I took it to another repair shop later the tech pointed out how poorly the work had been done. The owner did not return my calls. I desperately needed it for a day, when I didnt hear from him I stopped by but he was not in. Some woman answered the door and promised to get the message to him. I called again later that evening, no answer. So I stopped by in the morning, after 8 am and knocked on the door. He came to the door without a shirt or t-shirt on. He was SWEARING at me. He handed me back my computer and REFUSED to finish the work I had already paid for. then he followed me to my car, and then stood behind my car and leaned against it, blocking me from leaving! I found out much later that he LIED about what he had done, made false claims about me and what I had said. BEWARE OF THIS BUSINESS!!!

The email for our non-profit was down and our current IT contractor was unable to get it working…read more I called Beyond Computer and spoke to a very knowledgeable person named Chuck. Sensing the urgency of our situation, Chuck stopped what he was doing and - connecting remotely to my computer via the internet - was able to get our email up and running in no time! I highly recommend Chuck and Beyond Computer for both their level of expertise and for the convenience of their "virtual" diagnosis and repair!!

From the owner: Beyond Computer is proud to offer the absolute best of Managed Services. We offer hosted Exchange,…read moremanaged workstations, fully managed servers, managed or unmanaged backup and mail protection services. We address security issues to clean up virus, spam, solve IT issues and avoid crashes which are usually caused by virus. We do data back-up, helpdesk, consulting & strategic solutions like an array of phone, software and paperless systems, helping you transition from a paper to a paperless world that boost your business and protect it from down-time. We are partners with Cisco, RingCentral, Dropbox, Microsoft, IBM and HP.