So far I've had a good experience with them since 1999 I've been shopping at this location and they keep up with the store and friendly and helpful like always staff is wonderful so yes if you like Nike go shop here if your in the area and even if your not just keep in mind it is downtown so the sales tax is up there. read more

Avoid this store!!! I stopped by to purchase a pair of shoes and had one of the worst retail experiences I've had in a long time. Every employee I encountered seemed unhappy, uninterested, and completely disengaged. Not a single person smiled, greeted me, or offered assistance, despite the store not being busy. When I did try to get help, it felt like I was inconveniencing the staff - I even received a dirty look. Customer service appeared to be the last thing on anyone's mind. For a brand like Nike, I expected a much higher level of professionalism and enthusiasm. I ended up leaving and ordering the exact same shoes from Fleet Feet, where knowledgeable employees actually take the time to help customers and make them feel welcome. Nike, your products may be great, but the in-store experience was anything but. Customer service matters. Do better. read more

This is a five story Nike store on Michigan Avenue which is a stone's throw from the Starbucks Roastery. I got there soon after they opened on Sunday at 10 am and it was not crowded. I was drawn to the metallic silver shoes by the Cubs clothing and when I found out the staff member had bought a pair for his mom, I knew it was destiny. I went to the women's floor, but the Nike Gato was not in stock. So I headed to the men's floor and had the staff member find me two pairs to try. I took home the winner and wore them on the plane home. They make me feel like happy and they were the only thing in Chicago besides food, so they will always remind me of my Memorial Day holiday here! read more

Nike Chicago - Nike Gato - Shoe Stores Near Me - Chicago, Illinois

This would've gotten all 5 stars however, I walked into this store with an idea of what I wanted however, wasn't entirely sure. I walked up to Mike Smith for help, I started asking initially about a a pair of shoes that caught my eye anyway while Mike did answer the question that I asked him about the shoe when I turned around he literally left without a warning, I honestly don't know what happened. Perhaps I offended Mike Smith because he abandoned me and then I met MJ, who was all too willing to assist me‼ MJ went above and beyond the call of duty and it is because of him and his educating me about the store as well as some shoes that I'll be back to purchase just because MJ turned a sour situation completely around when I started to leave the store without buying a thing. I walked over to some people who had in the same outfit but, a little different from the sales associates that were on the floor‼ I stopped to ask them the name of Mike Smith because I wanted to review my experience with him and how I was made to feel over my interaction with him Mike. Well, A beautiful Caucasian lady told me Mike Smith's name however, none of them bothered to ask me if I needed help or if there was a problem‼ Thank you Nike for employing individuals like MJ who made me not only feel welcome but, assisted me in a very professional manner‼ I will be back to the store because I really like the value, selections, & product of Nike but, moreover, for the customer service excellence‼ read more

Wandering around Chicago and having to kill some time, I popped in here for nostalgia. Was very disappointed as not only as the selection low, but the prices exorbitantly high. I would just rather shop online or Nike outlets, and even finding the occasionally good deals at Ross and TJ Maxx. I am not their customer. read more

Nike Chicago - Shoe Stores Near Me - Chicago, Illinois

During our journey up and down Michigan Avenue, we popped in several shops including this multi-level Nike. There are several floors of goods, but even with all the levels and goods, we were less than impressed with this location. Service was equally disappointing. Several associates standing around talking to each other, but none engaging with the customer. The store is in good condition, clean and was well kept. It's a shop on Michigan Ave, so we did not expect outlet prices , but on the flip side, since it is on Michigan we did expect a bit more. Overall, we stopped in and now can say we have. read more

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We randomly walked into the Nike store just to browse. It's always so clean when you walk in and everything is in its place. There are about 5 levels , you can take the stairs or the elevator. Each level has something different. We ended up going to the floor with women's shoes and they had such a great sale. Of course we had to get something. Staff were great and friendly! They were very helpful and made sure we had all we needed. One thing I really liked was the fact that we could check out on the floor we were on and we didn't have to go to the first floor and stand in line for the cashier. That is amazing, it gets you in and out. If you're ever shopping on the Mag Mile, you should consider stopping in. read more

Nike Chicago - Shoe Stores Near Me - Chicago, Illinois

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I have been calling for days with hopes to confirm availability for a group shopping event through our company, no answer. The phone just keeps ringing. Tried several times at different times during their business hours. Very poor experience so far. read more

I came in on the weekend of the Chicago marathon for the finishers jacket and the place was PACKED! The line wrapped around the side and the back of the building! It did move relatively quickly, and the inside was filled with marathoners getting what they wanted! I was able to secure my jacket, the check out line was long but not as long as the one to enter. It moved super quick, and I had my barcode for my Nike membership ready. I was in and out in about 25 minutes. They have a lot of items, multiple floors, and definitely worth checking out for runners and non runners alike. read more

Great location, amazing staff and so many sneaker options to choose from. The first floor was all Jordan and my favorite. I left with the latest pair of Jordan 1's and they had my size! read more

Nike Chicago - Shoe Stores Near Me - Chicago, Illinois

Always enjoy coming to this store. The Nike store in San Francisco is the best. This one is decent and has good shoes and clothing. read more

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Nike has such a massive clothing and shoe line, I almost never buy anything from them unless it's on sale or a clearance item. This store is 4 floors and they didn't have much on sale. So that's basically where my shopping stopped. LOL. However, my wife did find some shoes on sale for $60. I also felt like this store had a ton of unused space. A few of the escalators were not working and both elevators were out of service. Considering the location of this store, I felt these things should be working all the time. I was also hoping to see a large selection of Jordans. But that was not the case. I only saw 2-3 pairs. read more

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It is a Nike Store. What more do people want or expect from this chain? Well, to be honest, as soon as we walked in, there was no sign at the front letting you know which floor to go to unless you walked towards the middle of the store near the staircase. So we went to the floor we thought we needed to go and it turned out that we needed to go 2 more floors up. We were looking for the men's section but ended up at the lab on the 4th floor. When we arrived, no one offered any assistance even after we tried to get other associates' attentions. They walked past us and then said to give them a couple of minutes while the others were just standing there. Once we got someone's attention, we asked about specific styles and shoes. They had a very limited amount of styles they offered and they had to check the website, which I could've done if I logged in. The shoes we got weren't on sale or anything and it was just very transactional rather than personal or friendly. We needed a pair of shoes that were comfy and stylish. We know in the future that there is a store in the area so we can look ahead of time. read more

Great customer service from Mike Smith and Joe! Super personable and did not hesitate to help and grab many different shoes since I'm super indecisive. Thanks again, y'all! read more

What's really going on here All weekend closed Staff going in - but no customers Closed to the public Staff looking like they belong on a security detail for a VIP..... what's tea? I had a 15% off in store only coupon that I couldn't make use of.... Something is off here .... read more

Nike Chicago - 4 levels -- all secured by armed personnel- it's a great store - Shoe Stores Near Me - Chicago, Illinois

Service selection, and VALUE one of the best places to shop for Nike Nike town they also had a lot of security, but that made me feel comfortable, knowing that they were there not that there was a problem, but that day and time and society that we live in I appreciate it read more

First pair of Pegasus Premiums to exit the door. 30 days later I'm back for more air. read more

Nike Chicago - First pair of Pegasus Premiums to leave the store. 30 days later I was back at Nike Chicago for more air - Shoe Stores Near Me - Chicago, Illinois

Nice place, but they didn't have the shoes that my daughter wanted in her size. They just told her, "Go online and order it." And that was for all the 3-4 styles that she asked about. A total waste of time. We remembered a trip long ago (probably 20 years ago) when the Nike store was a great place just to visit. Its just another shoe store now, and you might not find what you want in your size. I doubt I'll every return here. read more

Used to go here when. It was Niketown. Still pretty much the same thing but seems like there have been some changes like in top floor which we didn't need to go to ( the lab). Great selection and customer service! read more

Nike Chicago - Bottom floor - Shoe Stores Near Me - Chicago, Illinois

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I purchased a gift but the pants were too short. I had to purchase a different item in order to get the pants in tall. I returned the original items. A few days later the new top arrived. A delivery date was given for the pants, but late at night a few days later, I received an email from Nike that the address was wrong and UPS couldn't deliver. My chat resulted in the being told the item was being sent back and I would receive a refund-end of story. When I asked for a number to headquarters I was told UPS was at fault because the addresses for both pieces was the same. I took a chance a called Nike because I felt the person I was texting should've tried to resend the item in order to satisfy me as the customer. I was then told the item was actually out of stock. This isn't good business practice and though the very apologetic gentleman tried to find me another style in the size needed, I didn't have faith in it being delivered. I also would've had to repurchase and haven't received credit for items already returned. I will never order anything else through Nike and will be returning the second top sent. read more

In Chicago with my kids for a long weekend a few weeks back, I wanted them to experience as many of the things I love about the city as possible. When we had a bit of down time in between Navy Pier and lunch, I decided to squeeze in a visit to Nike Chicago (aka "Nike Town" as I remembered it from many visits over the years). Needless to say, I was super underwhelmed. I had suggested to the kids that they could pick out new Nikes for the upcoming school year, but when we anxiously arrived to the level with kids shoes, we found only a few potential shoes in their sizes. I understand that inventory is low, but this was really sad for all of us... and the staff wasn't very apologetic or helpful either. We somehow found 2 pairs of kids shoes to purchase... they would not have been our first choice, but they will do. I really hope that this store gets inventory back and can create the same kind of extraordinary shopping experience I remember. Perhaps we'll try again next visit and see... read more

Don't trust their website and app working hours! Simply ruined my day, spent a while driving to this store to get the item the same day, app clearly stated that the store is open until 8pm on Saturday. Turns out they close at 6:45pm everyday. A very disappointing experience. Customer support blamed the whole situation on me not checking the store hours beforehand, when their website and app says the close at 8pm. read more

Nike Chicago - Shoe Stores Near Me - Chicago, Illinois

This store is nice and large. The staff was nice and the store is clean. I was expecting to have a little more variety of shoes though. read more

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Love this nike store.... looks like here you don't need sneaker reseller charging you triple the price for a pair of dunks because they have them here on the shelf at retail price... read more

Sam A is the best, i came in literally at closing and He went above and beyond to retrieve my online order. I then asked to see another shoe and he went to the 3rd floor to retrieve a pair and even gave me cleaning wipes. Sam A gave me the best customer service I received in a long time. 10 out of 10 for Sam A read more

Such a mixed bag in this store. I'm giving you four stars because some of the associates I've interacted with in my several visits here have been amazing, but it's not five star worthy, because some associated have provided some of the poorest customer service I've ever experienced. I'm not sure how management evaluates the individuals working here but truly, I'd probably spend even more money in the store if I could get someone who really wanted to help me, as opposed to some one who would rather be anywhere in the world but here. I'm an avid shoe buyer. I'm not a reseller, not a flipper, just a guy who really likes sneakers. I've been to this store no less than a dozen times over the past two years, which is impressive, considering I live in Florida. Sometimes the people interact with are super cool. They are helpful. We exchange knowledge about sneakers. We talk about upcoming drops. It really is a pleasant experience; on those days I typically spend a few hundred dollars in the store. There are other days where I can barely get an associate to check to see if they have a shoe in a certain size. It doesn't make sense. How could the experience be so different at the same location. If it were only one occurrence, I'd understand but it's happened to me several times. I regret not making note of the names of the people that have been really kind and really helpful because I would love to have rep'd them here on yelp read more

Hubby has been wanting new Nikes. We haven't been to Nike Town in years. They have a lot less shoes and a lot more clothing. Young man we talked to was very friendly. My husband wanted shoes for comfort at work. Nick or Eric we couldn't remember what his name was, recommended a specific shoe and got my husbands size. He kinda went nuts because they were so cushie and bouncy. So now he has a nice new pair of shoes for work. I think the first time I was in Nike was in 1996. read more

Nike Chicago - Shoe Stores Near Me - Chicago, Illinois

This is the Nike store on the famous Magnificent Mile in downtown Chicago! I stopped by the day before my marathon to check out the swag for the Chicago Marathon. The store was CROWDED, as expected, with runners, their families, friends, and the normal customers. It was very hard to navigate but they did a good job distributing all the marathon-related gear throughout the entire first floor. The checkout process was smooth and well-organized with all the cash registers open. There was even an employee directing customers to the next available register. Even with the long lines to checkout, they did a great job moving everyone through quickly. read more

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Although this store is 5 stories tall, the cashier was not friendly at all. She didn't say hi when she was ready to help nor did she say thank you after I purchased a pair of really cute women's air vapormax shoes. Based on her conversation while I was waiting to be helped, she was more interested in hearing about her colleague's recent trip. On the other hand, Ryan who brought me various designs and sizes of shoes was very patient, helpful, and a great listener. On the 3rd floor, there were other staff members who were just standing there and not offering to help. I had to flag down and ask Ryan for help. There were nice staff members on the 2nd floor. I will be completing the survey at the bottom of the receipt, so the corporate office is aware of who has been very helpful and who has not. read more

Nike Chicago - Entrance to the Nike store. - Shoe Stores Near Me - Chicago, Illinois

great staff who is willing to help you find a specific product your family misordered online (yeah, that's fun). clear layout and I'd be back especially if there's a sale going on read more

Visited here to return a product I had bought online. Thankfully due to Nike's 60-day break-in return policy it is possible to return worn shoes.. but that said, the returning process was pleasantly simple and easy. I'm infracting 1 star because of their negligence to pick up phone calls. Prior to returning my shoes, I called Nike Chicago across several days: right at opening @11am, around 2pm and also an hour before close. They never picked up! read more

This review is based purely on my experience purchasing a pair of shoes online and picking them up at the Nike location on Michigan avenue. Let's face it, shopping is tricky these days for everyone. But, if you're a parent with teenagers who need clothes, it's even harder. My son was in need of another pair of sneakers. He had been obsessing over this pair of Nike shoes, and there were literally only two pairs remaining in the Chicagoland area. Of course he wanted them right away, and because he's been working so hard in school, we decided to reward him and pick them up the very same day...an hour after we ordered them! Yes, we drove into the city. When we arrived at the Nike store, we walked in and were greeted right away. They had someone at the front who asked if we were shopping or there for a pick up. When we said pick up, they looked at the order number on my phone. The associate was very polite and said he'd be right back and was literally back in 5 minutes with our shoes. A few observations while we waited... The store was very empty. They limit the patrons in the store, and the dressing rooms were closed due to Covid. The associates were wearing masks (as were we), and there were plastic shields and hand sanitizer everywhere. We were so lucky to be helped by two guys who really enjoyed and appreciated having a job. Of course my hubby told one of them that he looked like a model (very handsome). Easy in and out. Would have upped to 5 stars if they figured out a way to do curbside, but I guess that might be a little tricky on Michigan avenue ;-) Oh, and my son was over the moon happy. Let's hope he keeps up his grades with many more reward to come! read more

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I waited over 30+ minutes on hold and never got through. I called multiple times on the same day and had the same result of waiting for a ridiculous amount of time and never getting through. The staff needs to do a better job at answering customer phone calls. It's not hard! read more

I went in looking for a pair of Jordan shorts to bring back for my son...something simple and not too wild. I struck out. This was a strange experience for me walking through a Nike store. I can remember there being massive inventory the last time I was in this store about 20 years ago but now, it's more like a museum. There are items, but they are some of the newest and latest designs using pastel colors and bizarre styles. If you want to dish out $40 for a basic Nike shirt or maybe $70 - $100 for some lightweight, paratrooper-kind-of-shorts that look very strange...this is the store for you. There is a ton of wide open space on all floors and each table, display or wall looks as if you need to ask for permission to touch. Not a very positive window browsing experience for me. Either I'm getting old or Nike has gone wayyyyyyyyy out there with their design teams. read more

This five story Nike store had many items for individuals of all ages. It is located on Chicago's magnificent mile. Each floor specializes in specific apparel. Visiting Chicago, I wanted to check out the store. Nothing there wowed me, but they have plenty to choose from, including the Space Jam 2 Nike shoes. If you are visiting Chicago, it's not a "must do", but a "may do" if you have time. read more

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Decent selection on the wall but they are out of common sizes in the cute shoes. They are severely understaffed so it's more like window shopping for what you can't buy. Even if they have your size you'll wait for a half hour for someone to get it from the back. And that's only if you're aggressive. Put on your best NYC. Guy was super nice just can't handle 6 women at once. Then wait in a long line with only one cashier. Lots of new luxury sneaker brands available at Saks and Nordys. Unless you're a Nike die hard skip this low vibe experience. read more

Awful customer service : asked for a specific product and was told i could look up on line myself. At first I was excited to go to the Flag ship store, and what a huge disappoitment. I will buy anothe product line. read more

I've been trying to buy a Chicago Marathon finisher jacket. The store does not answer their phone. Impossible to reach and very frustrating. Nike customer service has been worthless. read more

I had a pretty good experience here. There were a lot of employees willing to help. They had a nice selection and most things were in stock. The only reason for the 4 stars was one employee lied to us and told us there was not a size we wanted in stock but when we asked another employee the same question 5 minutes later, guess what......that size was available. She obviously didn't want to do her job but I'm not going to fault the whole store for her laziness. The other employees were working very hard and I appreciated it! read more

The styles here are very cute and up to date. It has good sports bra and outerwear selections. I think overall, the store should have more to offer considering how much real estate it has. Regardless, it's nice to go into a nice three story Nike sometimes and I understand the appeal and the increased foot traffic read more