I rarely leave negative reviews, but I feel other customers should know about my experience with Nifty Pro Movers.
I was a repeat customer and expected better treatment based on my previous business with them. Unfortunately, this experience was disappointing from beginning to end.
The first major issue was that the company did not show up on my originally scheduled moving date. I had already rented a U-Haul truck specifically for that day, and because they failed to honor the appointment, I lost money on the truck rental and had to rearrange my entire schedule and reschedule the move.
When the movers finally arrived on the rescheduled date, the experience was far from efficient. One of the movers, John, spent a considerable amount of time standing around and working very slowly. Even his own coworker commented about the pace, which was frustrating because I was paying for the time.
Despite these issues, I intended to pay the remaining balance. However, everything changed when their manager, Christy, contacted me regarding the balance.
I explained that I was at the gym and then spending time with my children and would get back to her. Instead of respecting that, she continued to pressure me to make the payment immediately, gave me a deadline of 7:00 PM, and threatened to send the balance to collections. There was no acknowledgment of the inconvenience or financial loss their company had already caused me. There was no apology for missing the original moving date or any attempt to resolve the service issues. Instead, the conversation immediately turned into threats over a $213 balance.
As a repeat customer, I found that level of customer service completely unacceptable. Businesses make mistakes, and I understand that. What matters is how they treat their customers afterward. Unfortunately, I was met with pressure, threats, and a complete lack of empathy rather than professionalism.
I hope the company improves its scheduling, employee accountability, and customer service because no customer should have to experience what I did. read more