I reached out to these guys to inspect a used car we were considering for our teenage drivers, and…read morethey were remarkable. Keith was transparent, straightforward, and clear about what they would be looking for. When my wife and son brought the car in, they treated them exceptionally well. Keith and the team clearly know what they're doing, and they saved us from buying a car we almost certainly would have regretted. Their shop isn't close to where we live (it just happened to be near the car we were considering), but after this experience, I would absolutely consider taking our own vehicles there in the future.

The process was easy. I was paying without using insurance. I dropped in and a written estimate was…read moreprovided. After getting one other quote I decided to go with B & D because their price -while in line with the other price I was given - was lower and it's closer to home (cheaper Uber ride). The work was done and the car looks good as new. Customer service was great. I hope I never need to use a body shop again but if the need arises, I will just go straight to B & D.

I initially had a very positive experience working with David, as he provided excellent customer…read moreservice and gave me confidence in the repair process. However, after the vehicle was returned to me, ongoing issues began to arise. I noticed that my bumper continued to come loose. I contacted David, and he advised me to bring the vehicle back in. At that time, I was informed that a clip had not been properly installed. Unfortunately, even after that correction, the issue persisted. Over the past two years, I have returned multiple times for the same problem, and each visit has resulted in the same explanation regarding a clip. I was hesitant to leave a review because my previous interactions with staff had been positive. However, my most recent visit was very concerning. Upon arrival, Scotty was dismissive and unprofessional. He questioned whether this was the same vehicle that had been serviced and made comments that felt unnecessary. He then suggested that the issue may have been caused by me hitting something underneath the bumper. Had he reviewed the service history, he would have seen that this has been an ongoing issue since the initial repair. I expressed my frustration with having to deal with the same unresolved problem for nearly two years, especially considering the amount that was paid through my insurance for the repair. In response, he stated that he could report to the insurance company that I had caused damage by hitting underneath the vehicle. The mark he referenced was not new and does not explain the recurring issue with the bumper. This interaction was extremely disappointing due to the lack of professionalism and accountability. While I do not wish to work with Scotty again, I still need my vehicle properly repaired and the issue fully resolved.

I absolutely love this place (Mesquite, TX). The staff is friendly, honest and knowledgeable. They…read moremade sure my car was fixed RIGHT before releasing it. I arrived close to closing time and Austin took his time explaining everything. He even shined my back bumper which had nothing to do with my accident/claim! The front office also saved us MONEY by advising us to file our police report!!! They didn't have to do these extra things for us. They definitely take care of their customers!

DFW Bumper Solutions is an A+++ business! I had front end dents & scrapes. Didn't know what to do…read morebut was lucky enough to find their website. Response to my request was almost immediate. Bryan was the Tech & he was great. Friendly & easy to talk to. It was a beastly hot day & his company van had air which made me feel better for him. It didn't take long before he was done. I went out to look at his work and couldn't have been more pleased. I'm a woman of a certain age & due diligence before hiring any business. Still I was a bit nervous about how this would go - no worries!!!! This is an excellent business & I couldn't have had a better experience !!! I'd read about other businesses quoting one price & then when finished a different price (higher of course).Not with Bumper Solutions. It was exactly as quoted. My suspicious & nervousness at this made me keep asking if that would be what I would pay. Bless Bryan - he was so patient with me & assured me more than once that would be the price. And of course it was. Highly, highly recommend Bumper Solutions!!

Contacted DFW Bumper Solutions after an unfortunate encounter with another car's trailer hitch…read more They contacted me back in minutes, made the appointment for the next day. They gave me a two-hour window for their arrival and showed up 15 minutes into that window. The whole job, including some preexistent scuffing on the side of the bumper, took about two hours, all done in my driveway. The color match and finish is impeccable and the price is less than a third of what a body shop would have cost me, not counting leaving the vehicle and having to get a rental while they did it. Multiple, convenient ways to pay. Cannot say enough good about this business (I almost want to call it a service), and Shannon who came and did all the work. Top notch, down-to-earth good neighbors. Highly recommended.

Valvoline was backed up for a oil change so I called this place and they got me right in…read more Comfortable waiting area. Nice employees. Even got a free car wash with service.

This is the first time ever I leave a negative review since I believe everybody makes mistakes!!…read moreTwo years ago a go I had a car accident and found this business through yelp. Upon arrival I was greeted and we agreed that with $ 5000 my car will be fixed and didn't bargain regarding pricing at all. After two week the car was ready and before accepting the job I did check the car and I see the engine light of the car is on!!? The owner which has no clue and history of running a business as mechanic shop tells me that don't worry I know people who can pass your car through inspection!!!! I said noooo!! This is not the way it works. We make a deal I have paid you what you asked I this needs to be fixed. He said that my mechanic say the issue is not related to you radiator fan and etc .. that you brought your car for!! And the added extra charge for changing the O2 sensor , after two weeks I noticed there is an oil leak under my car in the parking lot garage, and took the car back, owner says it not related to your accident that oil filter leaks, which all were related because my radiator was punctured, well there it is another charge for oil filter washerin two week so have to bring the car back because the temperature gauge is above normal!! He too much rely on his mechanic since he purchased the business from previous owner with the mechanic and he wants to keep the mechanic for this reason against my workweek another charge for oil filter washer also my head lights which were replaced had too much blind spot and whatever they to fix I t failed and I did accept. After another two week that started to make a squeaky noise which I had to have the mechanic to listen when I was moving the car when was Turner off , and found out when were the front bumper and radiator the did not secure the battery harness when fixing the front of the car. Making the story short with all the problems with paining and more the going back to the shop after 12 times to the shop even on time which the owner told the mechanic to check my vehicle and he said he can't because he didn't like me since I was making the right comments!! I did gave it way even the owner Ray made a comment the he will buy me a complimentary gift so I forget all the issues that happened. The assistant manager (Ashton) is well aware of all pain and suffering that I have been through. I did thank them and refused to ask for any thing. The last word of the owner was that I knew that you were trouble from the beginning (I wish people who runs a business had a clue what they are getting in). So so today after two years I just wanted how respectful they are and I had a problem with my other car, called the owner and he said I don't have time this week (we are fully booked)and I since it's not and urgent matter it can want for next week and he never responded back.. I did test this business for two times and they failed. I do not recommend this business since they are looking for easy and lucrative jobs.

My husband's truck was towed to this facility and I was given the wrong information about…read moreretrieving it. Which lead to it being there longer and accumulating additional fees. The man that helped us today Bill confirmed that he heard the other man Frank give us the wrong info but no one chose to call back and correct their mistake, which in my opinion is bad customer service. So we felt like we should have been charged the price we were quoted and not the additional fees and we voiced that. Bill dismissed what we were saying and got really flip about it and said the only way we would get the truck is if we stopped talking about it! Then he told my husband to shut the fuck up after he proceeded to voice the fact he was not happy with the mistake...that is UNACCEPTABLE!! I tried to get the owners information to report him but he stated that info could not be given out I even called back to ask for a manager and was told there was no manager I could speak to! I don't no if Evelyn and Wayne Williams know that thier employees are rude to customers or not but they definitely need to be made aware and I'm going to make it my business to inform them! However I would like to give a shoutout to another employee who also happens to be named Bill for being understanding and kind and very apologetic for the rudeness that we encountered. I see he understands that he works with a very racist and bigoted man I hope he does retire soon so no one else has to encounter him!!

Don't trust these guys, they are contracted with the City of Mesquite TX and they are as crooked as…read morethey come. By law you are not required to have your car towed by them (if you have a wreck in the city limits) Its the law that you can choose whoever to tow your vehicle! (the police officers get kick backs and will lie to your face that you have to use their contracted wrecker service! The drivers that this company employees are the biggest POS's youll ever come in contact with

Robert came on time, explained me in detail different option and did a great job…read more Definitely will recommend.

Excellent service! I especially appreciated the fact that he came to my garage vs sitting in a…read morewaiting room somewhere for 3 hours. I had a trim panel repaired and installed and also some scratches and rock chips buffed and repainted. My car looks brand new again! Thank you for your excellent work Robert!

We were looking at a used wheelchair van that we knew had been in an accident although we were…read moreassured that there was no structural damage by the seller. Ivan inspected the car for us prior to the purchase and saved us from regret. He helpfully showed us many concerns and he was so kind and helpful. We are so appreciative of the lesson and would highly recommend Payne and Sons. Thank you!

Toyota of Rockwall highly recommended this shop after my Camry was damaged in a collision-I am so…read moreglad they did! I got such expert and prompt guidance and assessment for my vehicle! Ivan Stephens was great! He was so consistent in staying in regular communication, helping me navigate every step of the decision making process! Thank you, Ivan-and "Payne and Sons"-for making me feel like a valued customer! God bless you all!

This place is awesome. Very patient and helpful people, Steven explained everything thoroughly for…read morea great estimate. Highly recommend

Stephen and Tony were very honest and my Tesla Y looks brand new. They finished my car on time and…read morekept me updated on the progress. Stephen charged me for the major dents on the front but buffed out additional scratches without additional charges. I would highly recommend!

I needed a windshield replaced as soon as possible and checked with several businesses on Yelp…read more Alex from Master Garage Auto Services responded quickly and had next day service available. Others responded with a two-day wait and their prices were doubled the estimate quoted by Master Garage. The technician came out that next day and completed the job as promised. To say the least I am very satisfied with the service provided and happily recommend them for windshield replacements and will consider them for my mechanical needs in the future.

Great experience! gave me a very detailed description of the problems wrong with my car, definitely…read morerecommend!!