I've had several terrible experiences coming here so save yourself the headache. I tried to give them the benefit of the doubt, but they are just terrible people. Came in to get my nails removed, and when the girl was "finished" I pointed out that there were still a bunch of liquid gel left on my nails. She kept trying to remove it with another nail, but kept going under my skin. She wears glasses, so I guess she can't see well idk. It took for an older woman to come in finish the job, but she still didn't even get it all off. She grabbed my hands very aggressively and I could tell they were talking about me. Very nasty and rude people. Don't come here! read more

From impressive to CHEAP and RUDE, awful customer service. As long as you're paying, they are nice, accommodating, and so fakely sweet. But call them out on their mistakes or bad work - TWICE within 10 days - and they turn into RUDE, cheap, ignorant people. Let me explain . . . (Thursday) I went to get a pedicure before vacation, paying extra for both gel and for French tip design. The pedicure was great! I paid $58 - even tipped the tech $12 because I was so happy. I was very pleased when I left the salon and excited to show them off - I thought they looked great. (Friday) One of the gel finish on a nail had lifted and come off. I had not done anything out of the ordinary to cause this - I wasn't climbing thru rocks or dragging my toes. I returned to the salon and they fixed it - no questions asked. I tipped another $5 for the GREAT customer service...or so I thought. (Sunday) we left for our cruise. Each day I notice some lifting around the cuticle, but nothing major. (Tuesday) the gel finish on my big toe was breaking off and chipping. It was looking terrible. Then another started and another... (Wednesday) the big toe was completely gone with another ready to fall off. And another and again another. (Thursday) the gel finish on THREE nails was gone. I ended up just taking off the many that were lifting and trimming the few that were left. Spent the rest of vacation with plain toes, not what I wanted at all, or what I had paid for just ONE week ago. This was NOT what I expected from a pedicure, paying EXTRA for both the gel finish and French design. I have NEVER had an issue with it lasting just 5 days. I have gone weeks in the past from other salons. (Sunday) we returned from vacation late evening - salon closed. (Monday) salon closed (Tuesday) I returned to the salon WITH PICS to show the deterioration of my pedicure over the first 5 days. They were not interested at all in seeing the terrible work that their nail tech completed - TWICE. I had spent $75 on this pedicure, including the two tips I had given. I thought that an express pedicure - quick scrub of the feet and maybe file - was not too much to ask. There was ONE other customer in the salon. Other techs were sitting doing nothing. It's not like they were busy. They told me no - just a polish change. I told them I thought I would be compensated in some way for the terrible work that was done twice and a quick pedicure was not too much to ask - it had been 10 days - 5 of which I had bare nails. They just ignored me and said just a polish change. Then they RUDELY spoke to each other in their native language. So so so rude. This may seem petty to some, but I do not get pedicures very often and i was excited ... it was special for my vacation, since I would be wearing sandals the entire time. The fact that they just blew me off and acted like it was an inconvenience is very disturbing. I will NOT ever go back to this salon and I recommend that no one wastes their time going here. I should've just polished my nails myself. read more

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I love this nail salon. Everyone is nice and does a good job. I love the owner Katie. She is so good with ingrown toe nails. She always makes my nails look so good! read more

I made an appointment with this salon on a Saturday afternoon based on the reviews and location since it is near my house. I am so glad that I did. Katie was amazing, very kind, patient, she took her time on my nails and we had a nice chat while she was giving me a gel manicure. The manicure looks great, I love it! I highly recommend this place. It has plenty of seating and was not very busy, which was nice not having to wait long. This will be my new go to salon from now on. Thanks again Katie! read more

I just had the absolute worst time and experience at this place. The service I requested was a soak off of acrylic nails and a gel manicure. The guy ripped my nails off one by one and said this was the fast way... I did not care about fast I wanted healthy short nails. Instead im walking out with ripped nails! Never again then they wanted charge me "$50" for a basic pedicure read more

New Image Nails - After my take off! - Nail Salons Near Me - Middletown, Delaware

I recently had my nails done at another salon. They were so thick and ugly! I called new image and ask them to fix them because I refused to go back to the other place. Katie took me the very next day! She has my new set looking way more natural and the shape and size is perfect!! I am definitely waiting next time instead of trying new places . read more

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I had a decent very basic experience here .It was not luxury experience at all but it is clean. I got an ombre full set that I don't have any complaints about so far with the exception that one nail is not blended well. The pedicure was ok with the exception that I requested a particular neutral OPI color for my toes or something similar but I was presented with a translucent pink. I accepted it and moved on. When checking out I tipped through cash app and a random worker was very zealous in checking to make sure my tip went through. That was off-putting. I just hope the tip went to the people who worked on me. The pedicure is 12 days old and chipped. I have never had a professional pedicure chip this quickly. I won't returning but it wasn't a terrible experience. I just prefer something that is a bit more customer focused, luxury and friendly. read more

New Image Nails - Ombre not blended well - Nail Salons Near Me - Middletown, Delaware

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Would not recommend! Went there with my daughter. I got a full set of acrylic ($57), my daughter got a fill in ($44). Their work isn't comparable to what is shown on the website but my nails still looked nice. The woman working on my nails barely spoke a word to me. No small talk or anything. Is was quite awkward. The work was mediocre at best. I have had my nails done for about 11 days now and I've already lost 2 of them! They just broke right off. I have several others lifting as well! Not at all worth the money I paid. read more

New Image Nails - What I asked for - Nail Salons Near Me - Middletown, Delaware

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Great professional service; quick, efficient and convenient with a friendly atmosphere.

Highly recommend coming here to get your nails done! Had no issues doing this intricate design and were super friendly. read more

New Image Nails - Nail Salons Near Me - Middletown, Delaware

My wife Nef has been going here since 2018 and I must say that when she comes home to me, I want to suck her toes. This place does a wonderful job with their manicures and pedicures. If there's an issue with color or type this place corrects it immediately without question! This is the way everyone should run their business. They go well and beyond the call of duty to make all of their customers happy and feel like your apart of their family. This place is Second to None! Katie and her and her staff will take care of your needs. read more

It's been 9 months since I've lost been here due to me moving to Washington DC. But while visiting family I decided to stop by again in hopes of getting another phenomenal pedicure. And boy was I happy about the results. Once again new image nails came thru. Unfortunately my girl Alex wasn't there (she only works there during summer) but her cousin (Andrea I believe her name was) was there and she took over for me. I also got my legs waxed but I hate my scars so I'm not gonna upload that lol. My water was very quick and friendly she talked me thru it and asked me if I was ok each time I experienced the pain. Once again I would absolutely recommend this business for pedicures and now waxes. I've yet to get my nails done as I work with kids so I can't give a recommendation on that. read more

New Image Nails - Nail Salons Near Me - Middletown, Delaware

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This salon does not have the right materials to perform a proper SNS manicure. I will have to go to my normal salon to get it fixed because it looks truly terrible. They still made me pay for the subpar service and blamed me for the fact that they don't know how to properly do SNS. I have never had a worse experience - it actually drove me to tears. read more

New Image Nails - Nail Salons Near Me - Middletown, Delaware

They always try and get over on your money.. make sure you ask for receipts. Wouldn't trust them.

I was charged an extra $5 for filing my toe nails in addition to my pedicure price. I ended up paying $43 for a subpar pedicure and came home with dead and cracking skin on my heel. The entire thing took about 15 minutes, which is less than half the time of my normal salon. I will make sure to go where I have always gone and make the appointment well in advance so I am never stuck with a place like this again. read more

This was the worst dip powder manicure I've ever had, handsdown. Not even four days later I had a crack and all of the paint chipped right off. I would rather have bare nails than ever pay for such a terrible service. Save your money and do not go here. read more

This place is amazing! Everyone is so nice and friendly here and they all do such a great job, I leave happy every time! Their prices are extremely good especially for the quality of their service. They have free beverages and offer a discount to students under 19, it's so nice read more

New Image Nails - Nail Salons Near Me - Middletown, Delaware

I went here with my sister the other day as a walk in and really enjoyed my experience at this salon! The previous salon I went to was not as accommodating and overpriced for the quality they did. The staff were very friendly and accommodating! The environment was very nice and I am in love with the ombré nails that were also at a reasonable price! Will be coming back here more often! read more

New Image Nails - Ombré nails - Nail Salons Near Me - Middletown, Delaware

This is by far the Best nail salon I've ever been to for my nails. They're so friendly and professional they do an amazing job. They don't make you feel rushed. The owner is wonderful as well as his whole staff. read more

First time here and this place is awesome!!! No long wait time, spacious, clean. Everyone is nice and welcoming. Justin and Lynn are awesome. This will definitely be my new place for main and pedi!!! read more

No one does my nails as nice as Katie! She goes above and beyond what I've had done at other salons. I travel almost 20 miles so she can do my nails. read more

For those of you looking to try out a new salon; give this one a try. Katie is the new owner and she is great!! She has completely remodeled the place so that it feels open, bright and clean. She takes great pride in her work and pleasing her customers. I've been a client of Katie's for several years now and have followed her from salon to salon and am now happy she has her own place. Good luck Katie!!! read more

My acrylics were way too thick, uneven and some of them didn't even stay on. I am very disappointed. I waited to get my nails done for about 30 minutes and they were mostly just sitting on their phones not working on anyone's nails. read more

Highly recommended! They do a great job every time. Friendly Staff. I have tried every nail salon in Middletown over the past few years. In my opinion, this one is definitely the best. read more

I had gone to this nail salon a few times & had good experiences. I went yesterday and made appointment; when I got there they told me the person I made the appointment with no longer worked there. I had made the appointment the day of; so not sure why they didn't tell me this. Then I told the tech I had a cut on my foot and to pleas be cautious. Needless to say I walked in with nice looks toe nails and walked out with a butcher job. The nail tech repeatedly filed my big toes on the side and I told him I didn't want the sides filed only the top; he didn't understand English nor my hand gestures. I have 9 toe nails that look ok & a 10th nail that is uneven & way too narrow .. it looks deformed and he repeatedly scrubbed the area of my foot that had a cut on it when I asked him to please be careful. The owner and tech another tech were talking about me in their native language which I find completely ignorant. I drove 40 minutes to this place, but I will never do so again. read more