Had a great 60-minute massage here--everything was perfect and so relaxing. The atmosphere was…read morecalm, the staff was professional, and I left feeling completely refreshed. My only regret is not booking the 90-minute session! I'll definitely be back.

I made an appointment for their Day Escape. It was an escape…read moreFrom reserving and checking in, everything was a breeze. The atmosphere in the spa is very calming. Olivia assisted with my reservation. Brenda did my massages. Gabby did my facial. I didn't get the name of the gentleman that checked me in. All top notch professionals. I scheduled my follow-up facial before leaving

Whatever you do, do not give them your debit card. They charged my account four times during a…read moreperiod of time I requested it be frozen due to surgery. I've only received two payments back and they are giving me a run around for the balance. I am talking with an attorney to see what recourse I have. The bank has given me provisional credits. Not only did they not apply the charges to my account but rather to a family member who canceled their membership. Please be aware!!!!!!

DO NOT go to the Middletown location. I have given this salon multiple attempts to prove they are…read morecapable spa, but they are not. Shame on me for allowing myself to be let down on numerous occasions. The first huge problem was when I arrived at 9:40 am for a 10 am massage. My massage therapist was standing outside with another therapist. I was informed the building was locked and they couldn't reach their manager or the owner. They were finally able to reach the manager at 10:15 and was informed she "was on her way." Because her arrival would be well past my appointment time, I left. The owner called the following week and said she would "add on a scalp massage" for my troubles. No apology, just an extra add on. Unfortunately, the next available appointment was months out and my massage therapist informed me that she would be seeking employment elsewhere due to how poorly they are treated. A year later, I decided to try this location again. I had a new and inexperienced therapist each time I went. After my 4th massage, I ended this membership. My billing stopped for 3 months then suddenly I was being charged monthly. I called to let them know I was being billed despite my membership ending. This went on for 4 months. They finally credited my card back for 2 of the 4 months. They would not refund the other 2 and also informed me I could not use these services as I am past the 90 days service date of billing and services used. Hand and Stone of Middletown is a huge let down for our community. They currently don't have a manager, the owner never responds to calls and they can't keep any employees.

please do not waste your time here... there was no technique to the massage. It was as if toddler…read morewas massaging me. She had no technique, didn't use any oil or cream. She just kept tapping me, Ross from friends might have given a better massage with the ladles.

Hair color and shaping? I would like to have that done. Do I need to make an appointment?read more

Nicole is amazing! I always go in not knowing what I want done with my hair, and she works her…read moremagic. My hair always comes out looking fabulous! Best hair salon in Middletown DE ever Nicoleeeee My Fav

There aren't enough good thing to say about Eco Centric. From the atmosphere to the stylist and…read moreservices you will receive. Eco centric is definitely a 10/10! You won't be disappointed Devon C

Today I went in for my very first facial with Jessica and it was amazing. I was a little nervous…read moreabout what to expect from the experience, but she made me feel so comfortable and truly reach total relaxation. She asked me questions about my skin and asked if I had any questions before we got started, which I truly appreciate. I feel so refreshed and wish I could do this more often. I can't recommend her enough. I will definitely be back! Thank you so much!

wanted to bring to attention some ongoing concerns regarding the older receptionist. Unfortunately,…read moreshe often comes across as unprofessional and unfriendly when speaking to clients. * She does not greet or speak to clients in a friendly or welcoming manner, either in person or over the phone. * She has repeated comments that nail technicians have said about clients, which feels inappropriate and unprofessional. * When a client needs to cancel or reschedule, she makes them feel guilty rather than understanding the situation. * She frequently acts as though she is in a management position, though she is not, which creates confusion and discomfort for both clients and staff. Overall, her attitude and behavior do not reflect the level of professionalism or warmth expected at the front desk and can negatively affect the salon's atmosphere and client experience.

Pricey for a nail soak off…read more was charged $40 and I even bought my own nail strengthener and polish. Th e nail tech cut my natural nail without asking. So I told her she should have asked first. Will not go back‼10/23/24