These guys need to get their curbside pickup and in store online ordering process in order. They…read moremake you wait 10 minutes in the 100 degree weather. The employees work hard but are short staffed. Instead of putting those retired workers on the self check out trying to pretend to help you the should be bringing items out to customers at curbside. I give them an extra star for good employees but 1 for poor management and customer service

I was able to check online hardware stores nearest to South Reno to see who had a 'spline tool' in…read morestock---neither South Reno Home Depot's or Ace had any in stock (5 days to get it in store---when you're doing a home fix-it on impulse, you don't wanna wait!) Lowe's had the item and Courtesy staff knew which aisle it was in!

What a great find on Glendale Ave. I had looked at a new dishwasher and refrigerator and another…read moreplace. I would have spent double the amount, if I hadn't found American Freight. Nicole was very pleasant to deal with a was not pushy by any means. She was able to quickly answer all my questions and pulled up all the specs on the items. This place is well worth the visit.

Stopped in to just browse. The friendly gentleman at the front greeted me and offered assistance…read more They have several three piece couch sets, refrigerators, dishwashers and ovens. Appliance prices are discounted for dents/dings.

Victor diagnosed and replaced the heater core in our Maytag dryer. He was very kind, knowlegeable,…read moreprompt and professional. Highly recommend!!!

Such a great 1st experience contacting Victor regarding my LG dryer issue. My dryer suddenly…read morestarted making a loud vibration noise but Victor was able to quickly diagnosis it as a worn/bad wheel and bearing, had the replacement part in his vehicle, and resolved my issue quickly. Dryer is working great, and my problem was resolved within 48 hrs of contacting him. Thank you for great service, Professional highly knowledgeable staff and fair prices.

The biggest thanks EVER today at RC Willey and big thank you's to the 5 incredible Five Star…read moreEmployees that helped me with my computer problem. Manager Eddie in the computer & appliance department was so kind and professional and helped me with the exchange. I also had help choosing a computer and bag with the very techy computer department. I came back the next day and exchanged my computer and picked the new one with Forrest in Delivery. Thank you also to the front desk customer service guy who runs the front counter in the pick up section. Excellent customer service. Last but most important, a very BIG THANK YOU to Tevi in Customer Service for spending g so much time, researching my accounts, and then explaining all of my options. I paid off one account today, next month another and then I will have a year to pay off the computer. I am so proud how I am building my credit with RC Willey, which is exactly what they offer credit. To help their customers build credit. Also they have a blue delivery program which gives you feee delivery for a year for a nominal fee. If you have not shopped lately at RC Willey, I hope you bring your family and check out the store. It has something for everyone. Love the fountain! A proud RC Willey Customer. Julie A

Careful with the flooring dept. They gave us a written quote, we placed order and then they raised…read morethe price by $1.50/sf! They were doing approximately 1,900 square feet of LVP, which now raised the price by &2,850... Said their guy was not trained properly... Their carpet crew came out to measure for the 2 bedrooms we needed done, and we ended up with nearly 210sf of extra carpet... Love the rest of the store, but no longer using them for flooring... Caveat Emptor! Fantastic people in appliances and furnishings!

Many thanks to Mindi Hynek at Ferguson for her exceptional customer service!  We have been doing…read moresome remodeling around our house since we moved in, and she has provided us with excellent ideas and top notch service.  Mindi has made the remodeling much easier this time around for us with the additional support she has provided. Ferguson has a wide selection of high quality products at a good price.  We have purchased products from them before when we remodeled our last house. No issues with shipping or damage.  Any problems have always been resolved immediately. Mindi - thank you for your outstanding service!

I got some high end appliances in 2022, and purchase did not include installation, so factor that…read moreinto your cost. My fridge stopped working 4 years later and they have no record of my bill of sale which is making warranty issues a hassle that has yet to be resolved.

Ok so, it took me awhile to figure out what was wrong with my dryer. After learning how to use a…read moremultimeter I was able to determine it was the push button start switch. I'm one of thouse that if I can find it online; I will. However, what the online suppliers where saying was the part was "Obsolete/no longer available". I even called and was essentially told I was SOL anf the best I could do was maybe find a salvaged part. Almost in tears I called Appliance Part Company. The guy was awesome and helpful. The part number I gave him, yes was discontinued and not available. He wanted to help me and asked my model number and said that the part was available and he could order it, it would take a few days. He took my debit card over the phone, that was Friday, they called Tuesday and said the part was in. It looked a little different so I was a little worried, but was assured it was the correct part. Put it in and it worked. I fixed my mother-f'n dryer! I did the work and they got me the part! That's what the name says and they did it!

Went to the PACS location for a dryer vent since the one I purchased at Ace was not very good…read morequality. Counter sales was helpful and had type items in stock. Was happy and purchased the longer of the two. Much better product. Go here occasionally when need parts that are needed immediately or need to order repair appliance parts. Good selection and friendly staff.

We popped into Sargent's because our garage refrigerator died. We were immediately met by Steven…read more He certainly has old-fashioned customer service skills. He made us feel like he really cared about our dilemma. He was kind, funny, smart, and NOT pushy at all. He was also very patient with my indecisiveness. He quickly answered all our questions and without input, patiently allowed us to make our decision. Needless to say, we didn't shop anywhere else and made our purchase at Sargent's. Now I can hardly wait for my delivery tomorrow! I absolutely recommend!

I called Sargent's Maytag to make an appointment to have my freezer icemaker Check they were very…read moreprompt fellow that checked it all and said all I had to do is just push it back on and hopefully it it'll work and if it doesn't to call them back as my freezer isn't that old so that I had I didn't catch his name, but he was very good so I will be using Sargent Maytag again they have been located on Rock Boulevard for long long time so they're very reputable. They have a wonderful products so if you need anybody to fix whatever model you have or they can fix it.

We used Aaron's Rent to Own in Reno to stage our home for sale. The customer service was…read moreparticularly good, with a special shout-out to General Manager Jennifer who truly went above and beyond to get us what we needed in the time we needed it. Upon entering the store, my husband and I immediately noticed a much different, more positive vibe than we had at another furniture rental chain store. The staff were very helpful, pointing out pieces we may not have noticed on our own and letting us know what they had in stock in the back and what they were anticipating receiving in the next week. GM Jennifer explained the finance options, delivery times, and so much more. We came back a few days later with our realtor to make final choices and got our paperwork in order. The finances were a bit wonky, perhaps because we keep freezes on our accounts with the credit reporting agencies and we had just purchased a home, but Jennifer was able to straighten it all out. Most of the furniture was delivered on a Friday, but the dining set and screws to assemble the bed were AWOL, and we needed it all before 10am the next day for an open house showing. Jennifer worked into the evening hours then again early morning (before the store opened) and was able to find a dining table on very short notice and came out with another office employee before regular business hours to deliver it, ensuring our open house started on time. Kudos to the ladies who delivered the bulk of the furniture on Friday - they were careful not to hit the walls or door frames, which was appreciated as we had just finished repainting the interior of the house for resale. All this and furniture delivery is not their regular job - they usually work in the store but were covering for absent delivery drivers. The furniture was in decent to good condition (the bed was a bit wobbly, but since it was just for show it didn't make much difference, and the desk had a few noticeable scuff marks), what you would expect from gently used furniture. Everything went fairly smoothly (I had a hiccup trying to pay via the website, but a quick phone call to the store and I was able to make a payment). Based on the customer service, furniture selection process, and delivery, and with Jennifer at the helm, I anticipate the rest of process to go smoothly. I would recommend anyone needing to rent furniture short-term to make Aaron's Rent to Own in Reno their first stop.

I was searching for a sofa and we found one that we liked, however when it came to delivery is when…read moreit all fell apart. The guys just looked at our door and got a measuring tape out and said it wouldn't fit. They never even got it off the truck. They told us a name of a different sofa that would fit. We had called the store two times already because they don't make it clear on delivery times and now we called again to ask about the other sofa. We went back to the store the next day and they were so rude. The sofa "that would fit " was more expensive and exactly what we did not want. After going home and talking about it we agreed that we would cancel the order. Won't ever go back.

My second appliance purchase here at the Reno location. My previous purchase earlier this year they…read morehad gone above and beyond to help me and were truly friendly. So I came back as I like to buy from independent businesses and like to reward excellent customer service. Once again incredible customer service. Very nice folks. Got exactly what I came for and they did exactly what they said they would do. Couldn't be happier. Thanks for the help this time Tammi! I'll keep recommending this store!

Great on selling and taking your money. Poor on service and repair. Very curt and almost rude…read moreattitude over the phone .

Bryan came out and was very kind and professional. He diagnosed the problem for both of my…read moreappliances so that I can now get replacements through warranty. I highly recommend them. I also got one of the diagnostics for half price which is a good value.

First time using this app to contact this company. Worked out well. Just requested service and…read moreabout 20 mins later they called to set up appointment. They stated how much it would cost. Technician showed up in allotted time. He was friendly and out going. After a bit the problem was solved and final bill came to was told to me when they set up the appointment. If I ever have an appliance issue again I am definitely calling this company