Until recently I haven't had to I replace my vacuum for years. But finally I called and visited a local dealer, Nevada Vacuum. I visited the store, and found a very knowledgeable representative who outlined the problems I would have trying to service and repair my existing cleaner. I learned more about my cleaner from him than I learned after six years of ownership. In conclusion I found out my existing vacuum wasn't really repairable. I started asking questions about the cleaners in the store had and all my questions were answered with clarity and knowledge. I concluded that if I was going to replace my old cleaner, I should by it from a representative who would be here in the future to service and distribute the bags , partsand service I needed to extend the service life of my vacuum. I decided to make my purchase this very day and to bring home my new model cleaner that day. I couldn't be more pleased with my decision. Thank you Michael for giving me the information I need and confidence to purchase my new vacuum. read more

I used to go thru vacuums every yr, yes seriously, the riccar has lasted 2 and these guys are just nice as can be, some have complained that they use strong arm sales tactics, no they don't, they're very passionate about the riccar and I understand how some could mistake that for being overly aggressive, but after dealing with them for 2 years all I can say is they really care about their customers. read more

I have never written a review before, but feel compelled to say" Don't go there!!" Would like to give them ZERO stars. Condescending!! Actually SNORTED! when I told them it was just pushing dirt around. UNBELIEVABLE! Tip of the day Nevada Vacuum: Don't snort and talk down to your customers... we are not idiots. read more

I took my Hoover Upright Cordless vacuum in for warranty work and they went above and beyond helping me. Hoover responded and said my unit was no longer available and they sent a Stick vacuum as a replacement which I was not the least happy with. With me standing right there they got on the phone with Hoover and explained that I was not happy with the replacement. Hoover said that was the replacement and that is all they could do. Fortunately they had a similar upright unit in stock and made me a deal I could not refuse. As I said they went above and beyond helping me and any vacuum I purchase in the future will be from them. I would not hesitate to recommend them to anyone. read more

Service was excellent! We recently purchased a vacuum there and all of our questions were answered intelligently and professionally. A few Service tips were provided for our convenience. A very pleasant experience. read more

Best vacuum ever! Bought the Riccar Vibrance - worry every penny. Going on almost 2 years since I purchased it - I'd buy it over a Dyson anytime. If you're looking for a new vacuum, don't go anywhere else! read more

They did a good repair.Too bad my Vacuum is El Cheapo ,it did not perform after leaving the store. He explained they are throw away vaccums these days. I had $50 with a run with Eureka! 12 AMP Vacuum Blue with Wind Tunnel for 3 yrs. If you have carpet there is no other choice than get yourself a good upgrade.Cause,its true ,they are made cheaply in China a dime a dozen . But, may consider the Riccar now . read more

Michael understands Customer Service and is a great resource for this company. Had a problem with a belt replacement on my simplicity vacuum cleaner he took care of it while we chatted. Clearly knows what he's doing and it was a pleasure to be in the store. I will bring my wife into the store soon so we can pick out another vacuum cleaner. read more

As the owner of a local Reno restaurant, our vacuum needs are great to say the least. We have gone through countless machines over the years and have had some good and (many) bad experiences. I have found Michael at Nevada Vacuums to be extremely knowledgeable and helpful with my vacuum purchasing and servicing needs. Since I own a local business I like to do business with small local merchants. I find that buying from "big box" stores comes with issues, especially those relating to machine problems and servicing. It's nice to be able to have a place to take our vacuums when something is wrong and know it will get fixed correctly. I also firmly believe that quality, product knowledge, and service (when all combined), are WAY more important than just the bottom line purchase price. I also find that they are also easy to get to in the Olive Garden shopping center on South Virginia (super easy freeway access!) Jeff Paine - Owner, The Gold 'N Silver Inn Restaurant read more

Friendly Falsehoods. I stopped at this vacuum repair place to get a vacuum repaired. Logical enough. I was greeted warmly and told that unfortunately they were not a dealer for my brand of vacuum and could not get the needed parts. He then smoothly went into his sales pitch for a new vacuum that he DID sell. Fair enough but he further told me no one in this part of the country (not town or state but country) serviced my brand. Two simple phone calls later I found two repair places in Reno who serviced my brand! Pushing your own product is one thing but outright lying about competitors is off limits for me. I won't be doing business here and certainly not buying what he's selling. read more

I stop by to buy a belt for our Dyson vacuum. Two guys can out of the back I told them what I needed they proceed to tell me that I need special tools to do the job, that they can do if for 50.00 plus labor, Then tell me that I would not be able to do it myself cause I need special tools. Then I said I should have the tools to do the job, the repair guy said something about me being an engineer, So I asked him what an engineer or an HVAC repairman wasn't smart enough to repair it. The man tells me that it not an A/C unit so no I won't be able to figure it out on my own cause I don't have the tools. I order the belts at a cost of 7.00 dollars oh yea the special tool was a torx screwdriver. These two are the only one who can fix a vacuum cleaner NOT. read more

Was just in today and they were amazing! Honest but not trying to "hard sell" you. They give you your options and show you your options and you never feel pushed to have to make a decision! Great customer service. Went to A1 Vacuuming and just ended up wasting money.... glad I came in.... got a brand new Riccar and it is pretty amazing I already tell the difference then the Dyson. Thank you so much again! read more

Remember when service was king in the good old USA? Well, I have looking for a place that gives you great service and found it at this business. They bend forward and backwards to help you and at the end you leave with a sense of gratification and assurance that Customer Service wasn't dead after all. read more

Very helpful and friendly staff. I have a beloved 5 year old Kenmore vacuum that I though was dying but before I gave up on it I took it to Nevada Vacuum. They figured it was just a clog in an area not easily gotten to and quoted $30 and I opted to do a full maintenance for a little more $$. Took a little over a week to fix but they were very busy so I understood. Plus they offered a free 24hr loaner if needed. Got my vac back yesterday and holy smokes I'm impressed. Works better then before the problem, in fact it works like it's brand new again. Even looks good as they took the time to scrub it clean. Thank you!!!!!! read more

I never write reviews, however these guys and their retail establishment deserve a five star review! So helpful in buying my Riccar vacuum. Let are extremely knowledgeable in carpet cleaning and have found their knowledge to be true. I purchased the Riccar model,with the dirt detector and it it everything they told me it would be! A perfectly clean carpet!! Liz C. read more

This place was a great help getting the belt I need....but down side he would not take no for an answer, I'm very happy with what I got and basically he told me my vacuum sucks but that's ok cause it's mine.... read more

This is the place to go if you are in need of a new vacuum or just service for an existing vacuum. Bruce and his staff go above and beyond to make it a great experience. I own a Eureka Boss that I have had longer than I care to mention. It still had life in it, but wasn't performing all that well, so I took it in for a tune-up. The service department went through it and gave it a good cleaning and it is like brand new. I have gone in a couple more times since then for accessories (bags and belts) and I am always treated like a familiar face. They value their customers and it really shows. read more

I dropped in the other day to browse and a very motivated individual in a green shirt with blue jeans went on a tangent about vacuum cleaners. Obviously he's the repair guy and probably works mostly in the back. He seemed very knowledgeable and excited. He did teach some things. Overall this seems like a fine retailer and they probably offer incredible service. I'm just being critical but if I had to offer some constructive criticism I would recommend the repair guy introduce himself and or wear a shop shirt so I know he's a real employee. Also, the salesmen should ask what the prospective customers wants and needs are before going on a pitch. That's my two cents. I just felt a little overwhelmed by how direct they were. read more

Nevada vacuum is THE place to go for vacuums. I own a cleaning business and own 10 Riccar vacuums. This brand lasts through the constant use out teams give them. I bring them in regularly to get fixed and serviced so we don't miss a day. Michael and Joe are fabulous and have taken care of our machines for years. I can't say enough about Nevada Vacuum. read more

I thought used car salesmen were the worst. Just wait until these guys try belittling you over your vacuum just to try to get you to buy their vacuum. Then after they had my dyson for repairs they never called me to let me know they couldn't fix it. I waited 5 days and called to ask if it was ready and it was. Wish I could give zero stars. read more

I purchased a Riccar Vibrance vacuum from Nevada Vacuum a year ago, and couldn't be happier with both the product and service. The staff was extremely helpful, and let me take a vacuum home for 24 hours to try it out before purchasing. I was impressed by how much better the Vibrance performed than my old Dyson, and of course I ended up purchasing one. Since it's been a year, I just dropped off the Vibrance for the free one year tune up that comes with purchase. It's so nice to have a vacuum that I know will last instead of buying a cheap quality one every few years. In the long run, the Vibrance will save me money, and the quality can't be beat. I highly recommend Nevada Vacuum for all of your vacuum needs. I won't go anywhere else! read more

WOW, what a store, I wish I would of discovered this treasure along time ago, GREAT customer service from the minute you walk in the door. I originally came in to get a carpet cleaner cleaned out. It was cleaned w/ expertise, along w/ advising me on getting a "green" carpet solution to use w/ my machine to limit chemical smells. I am disabled and discovered their wide selection of vacuums. I only have use of one arm, the specialist Michael Johnson took the time to help fit me w/ a lightweight vacuum that is easy to use. Michael was kind, patient, and willing to work w/ me and my disability, no matter how long it took. I was conveniently able to rent the machine I was interested in to take it home and try it at home before buying. I appreciate my experience at Nevada vacuum and will send everyone I know there because I know they will get all their cleaning needs met. read more

I was planning on bringing my vacuum in, but it ended up that I didn't have to! Owen asked me a few simple questions about the issue and was able to troubleshoot with me over the phone. Needless to say, my Riccar vacuum is now working again! Thank you Owen! You not only saved me money and my vacuum, but a long 90 minute trip to Reno! read more

Excellent, old fashioned, customer oriented service. Extremely knowledgable. An hour on a help line with the vacuum's manufacturer sent me here for warranty service. They had it running like day one within 5 minutes. Highly recommended. read more

The guys at Nevada Vacuum are amazing. The best customer service I have ever received. Their prices are unbeatable and the service is beyond awesome. Thank you so much for getting my vacuum to SUCK better than ever! read more

Joe was kind helpful patient and easy to talk to. They are great at repairs but if yours is dead like mine they also sell great vacuums. Five stars read more

I have trouble getting around and lifting. I sent an online request over the weekend regarding a Dyson a friend gave me when my vacuum bit it. In the meantime, I managed to clean out a huge clog and the Dyson worked so much better. But, the bottom of the canister was broken. Bruce called on Monday, leaving me a message to call Michael. I did and he was very friendly and suggested I bring in the canister which I did this morning. Inspection of the canister showed it was broken inside as well. I was able to buy a replacement. Yes, I was shown the Riccar which price wise is not in the picture right now. They offered to lend me one, but carrying a vacuum cleaner up and down the stairs right now isn't feasible. I strongly support small and local business. Both Michael and Joe were very friendly and knowledgeable. Plus, I appreciated them remembering I have some difficulties. Sugar did make an appearance, but maybe it was nap time. Am off to vacuum now! Am back. Before I started to vacuum, I remembered to check out the roller. It looked like the two in the store! By the time I got all the stuff removed, the pile looked like a baseball with no cover! read more

I LOVE this business! The owner and vacuum repairman are so kind and the prices are very reasonable. I had my Riccar vacuum serviced here, and it was only $50. They asked me before they added on anything at additional cost. There is a cute dog, Sugar, who visits the shop each day and will greet you with her friendly little face. Such a pleasure doing business here. I loved the small town feel of this shop- these guys are the pros. read more

Staff was amazing. Thank you so much for your help. This was a total education and we are so glad that we popped in to look at carpet cleaners. We ended up buying a vacuum as well, and we're appalled at what a shotty job our old vacuum had done. So grateful for your good advice and I have a cleaner home to boot! read more

The two gentlemen here are beyond helpful and incredibly personable. I didn't feel pressured to buy anything - they just wanted to educate me. Offered suggestions for how to clean my filter and gave me ideas I had never thought of. I highly recommend you check them out! read more

Great service on my vacuum. Pleasant and cheerful. Fixed vacuum in 15 minutes. Highly recommend this business!

Wonderful job, had a shampooer services there. They did a great job at a nice honest price. I won't take my vacuum or shampooer anywhere else. read more

I was afraid I was going to have to buy a new vacuum because mine was not functional. Nevada Vacuum assured me I did not need a new vacuum and they could repair the one I had. They said I had a good model and they would clean it up and replace the brush, too. The best part is; I was vacuum-less for over a week and my floor was driving me insane!!! They gave me a "Loaner" for no charge while mine was being repaired! The insanity was instantly ended. The day I went there, I visited three other vacuum stores in Reno. Nevada Vacuum was the nicest, cleanest, most helpful store I went to. I highly recommend this store. read more

These guys are awesome to work with. Very helpful and no hassle approach to selling vacuum cleaners. I went to Nevada Vacuum to purchase bags for my current vacuum cleaner and ended up testing the RICCAR Brilliance. I purchased the RICCAR that day. Very impressed with the cleaner . The neat thing about the vacuum cleaner is that it has two motors and better suction for pet hair. It also has a white light system to show if rug/floor is clean and amber lights the "see" dirt. I have had it for about three weeks. It is a powerful vacuum cleaner and does very well in cleaning rugs/floors. read more

Dyson sent me here to service my vacuum for repair. First the store stinks like Cigarettes and I love dogs but I believe you shouldn't have your dog jump all over customers. Very unprofessional. Second they instantly started to talk bad about Dyson and how horrible their vacuums are. He seriously went on for ten minutes on how they are the worst vacuum and I wasted my money. That I fell for there 60 million dollar advertising. Pretty much made me feel stupid for buying one but yet they sell them at the store!!! Then the next twenty minutes hes trying to talk me into buying there Riccar vacuums. All I wanted was my vacuum serviced but he was trying to sell me a $1000 upright vacuum and would not take no for an answer. Finally after 30 minutes he took my vacuum and said it would be two days. 5 days later he calls me and said of course it's not under the service warranty and Dyson wont pay for it and he would have to charge me to fix it. DO NOT WASTE YOUR TIME HERE!!! I took it to another local company and they fixed it in two minutes and didnt even charge me. Now that's customer service Nevada Vacuum. read more

Stopped by today so they could check out the Riccar vacuum which I purchased last May. They cleaned it up and replaced a belt without a charge! Loved the customer service and the friendliness of the staff. I highly recommend them and love the the vacuum is made in the USA. read more

I just returned from this store based on Yelp reviews. I'm so impressed!! First of all, they are the nicest people ever. They aren't pushy, they diagnosed my problem right away and sent me out the door for under $10.00. I will never buy another vacuum at any other store--their prices are fair and they aren't pushy!! read more

If you like being condescended to, this is your place. I walked in the door with my Dyson and the first thing out of the guy's mouth was a snarky, "Oh, you got a die-soon." I was then lectured by a second guy on what a poor choice I made in selecting my vacuum and shown a different vacuum that I could purchase from them that would be so much better. This was my third such experience with them. All the same. Rude. Arrogant. Ready to sell me something. I will never go back. read more

As many of the other reviews indicated, SERVICE is what Nevada Vacuum offers above and beyond anything else. Just moved from So Cal and my beloved Dyson decided to go kaplooey 3 days before we moved. After cleaning the thing, checking all the hoses, cleaning out the brush roller, and getting tons of dust up my nose it still wouldn't work. I had it serviced in So Cal 2 years ago and needless to say was VERY disappointed that it wasn't working. I didn't think in a million years that there would be a Dyson Certified repair place in the Reno area. Lo and behold Dyson told me to take my vacuum to Nevada Vacuum. Believe me I do my research whenever I buy anything and buying the Dyson was no exception. The mistake I made was researching the "known" national brands. I made my decision and found the best price at a local Sears (next big mistake as the kid knew basically nothing about vacuums--no offense to the kid, but what does a 20-something male know about vacuums?). Fast-forward to Black Friday 2015 to when my husband and I decided to take our Dyson to Nevada Vacuum. The gents took a look at the Dyson and said they could fix it for about $200. (Insert "Oh Brother" face here). So we did ask about the vacuums they sold and compared the difference between the Dyson and the Riccar brand they mainly sold. Mind you I didn't do ANY research at all...I was relying upon a "salesman" which makes me nervous. But Michael really compared the 2 for me from the light on the Riccar to how the accessories work to the metal brush roller (can't remember the last time I had a vacuum that had either of those features!!). Needless to say we purchased a Riccar Vibrance upright as well as a Butler hand vac. He also gave me a discount for trading in the Dyson. I was pleasantly surprised at the original price of the Riccar, but Michael wasn't finished. He showed us the extra hose and accessories kit for reaching cathedral ceilings (which our new home has) and dusting those terrific--but hard to reach--recessed lights. Then he offered a discount for the hose kit! He then offered us some excellent microfiber cloths which work miracles on some stains I thought would never come out!! Then if all of that wasn't good enough a delightful white dog strolled out of the back and demanded to be petted, which I was MOST happy to comply. Sugar is a sweet, little white dog who loves to have her belly rubbed! A couple of other things that need to be mentioned about Nevada Vacuum. The company went through the expense and red tape to get Riccar to make a vacuum in UNR blue with the Nevada Wolfpack logo on the front. That shows--at least to me--that they have a true vested interest in the community. Secondly, Michael devotes a lot of his time to a sanctuary for cats who suffer from feline leukemia (quite a nice way to give back). How do I like my vacuums? The light is THE best thing since sliced bread! It's not an itty bitty light that shines on the front of the machine. This thing lights in front of the vacuum path and beyond the sides! The other thing that impresses me is how quiet it is! I can actually hear my husband talk over the machine without having him shout! It's a little heavy (it isn't all plastic!!) but very maneuverable. The hand-held is amazing! It includes everything you could possibly need to vacuum just about anything (including hoses and adapters and accessories for computer and electronics cleaning) and it works very well! Thank you Michael, your associate whose name I didn't get (and I'm SO sorry if he felt I gave him a dirty look--trust me it was my frustration), and of course Sugar for all of your time, answering my litany of questions, and showing me that customer service isn't dead! With warmest regards, -Laura Marsh read more

What a pleasure to work with the people at Nevada Vacuum. This is a family owned business with high integrity. They go out of their way to help you and are good at what they do. They are very professional. I highly recommend Nevada Vacuum. They are the best!! read more