We used Aaron's Rent to Own in Reno to stage our home for sale. The customer service was particularly good, with a special shout-out to General Manager Jennifer who truly went above and beyond to get us what we needed in the time we needed it.
Upon entering the store, my husband and I immediately noticed a much different, more positive vibe than we had at another furniture rental chain store. The staff were very helpful, pointing out pieces we may not have noticed on our own and letting us know what they had in stock in the back and what they were anticipating receiving in the next week. GM Jennifer explained the finance options, delivery times, and so much more.
We came back a few days later with our realtor to make final choices and got our paperwork in order. The finances were a bit wonky, perhaps because we keep freezes on our accounts with the credit reporting agencies and we had just purchased a home, but Jennifer was able to straighten it all out.
Most of the furniture was delivered on a Friday, but the dining set and screws to assemble the bed were AWOL, and we needed it all before 10am the next day for an open house showing. Jennifer worked into the evening hours then again early morning (before the store opened) and was able to find a dining table on very short notice and came out with another office employee before regular business hours to deliver it, ensuring our open house started on time.
Kudos to the ladies who delivered the bulk of the furniture on Friday - they were careful not to hit the walls or door frames, which was appreciated as we had just finished repainting the interior of the house for resale. All this and furniture delivery is not their regular job - they usually work in the store but were covering for absent delivery drivers. The furniture was in decent to good condition (the bed was a bit wobbly, but since it was just for show it didn't make much difference, and the desk had a few noticeable scuff marks), what you would expect from gently used furniture.
Everything went fairly smoothly (I had a hiccup trying to pay via the website, but a quick phone call to the store and I was able to make a payment). Based on the customer service, furniture selection process, and delivery, and with Jennifer at the helm, I anticipate the rest of process to go smoothly.
I would recommend anyone needing to rent furniture short-term to make Aaron's Rent to Own in Reno their first stop. read more
