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Neto's Carpets

4.9 (150 reviews)
Closed • 9:00 am - 6:00 pm

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Reviews With Photos

James M.

Neto was professional and able to come in one day. He removed varnish stains from our outdoor furniture.

Yup, a LOT of stuff to move in two hours.
Bellea M.

Neto was a lifesaver - he was able to schedule me the weekend before Christmas. It was a tight timeline because the kitchen and bathroom floors were installed two days before carpet cleaning, not to mention being able to finish the renovation in time for the holidays. A young man, Amir, came to clean the living room and a small closet that asked to be done as an afterthought. There was a slight hiccup when he first started (a hose sprang a leak) but Amir took care of the issue promptly and took extra care to vacuum up any excess water. I didn't hold much hope for the carpet to get as clean as it did! I am talking a 20 year old carpet, well beyond it's life in a rental unit. Amir did a great job and we just might keep the carpet in for a while longer before replacing it. Thank you guys for a job well done and to make the holidays and ringing in the new year a little cleaner!

Diana S.

Don't waste your time and hire them! Very very profesional. Responded right away to my call. Carpet never looked this clean.

Our huge rug returned and looked brand new  after 12 years of use!

We got two rugs of ours cleaned. Anetor made sure the quality of his work was done well and even called to flag to us that one of our rugs still had a "pet " smell and gave us the option to do another cleaning (we had waited over a week to get them delivered back as one of my rugs was super heavy and takes days to dry) or return to us sub-optimal. I appreciate that he was thoughtful and checked if we needed it sooner but also indicated he didn't want to compromise on his work. He was very kind and easy to work with.

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3 years ago

Neto was quick to respond & did an efficient job cleaning carpet in 3 bedrooms! Would recommend.

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Thank you for the feedback and thank you for choosing Neto’s Carpets!

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2 years ago

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4 years ago

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4 years ago

Incredible service and results! I will be hiring Neto's carpets for more jobs in the future.

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3 years ago

This is a review for a carpet cleaning last December. Beautifully done, friendly and professional service. Will be calling again!

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4 years ago

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3 years ago

Amazing service, very quick response and reasonable price. He made sure that the cleans every corner and paid attentions to the details.

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3 years ago

Neto was fast at responding to my requests and did a great job cleaning my couch and carpet. Thank you again!

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4 years ago

Neto was prompt, responsive, and did a great job! He was also very kind and communicative.

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4 years ago

Neto was awesome and super communicative - he left our couch and rug looking great. Highly recommend his services. Thank you Neto.

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4 years ago

Good Service by Neto!. He was prompt and did a good work!!.

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4 years ago

Arrived early was very professional did an excellent job for a fair price I highly recommend him

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Page 3 of 4

Ask the Community - Neto's Carpets

Review Highlights - Neto's Carpets

“We had limited availability for the work to be done and Anetor made it happen.”

Mentioned in 8 reviews

Read more highlights

American Grout Specialists - This popular downtown San Francisco restaurant kitchen needed a major facelift after many years of neglect.

American Grout Specialists

(442 reviews)

Marina/Cow Hollow

Super responsive! Excellent communications! Came on time the following day, stayed until work was…read morecompleted! I did this bathroom over 20 years ago, and the grout was missing in areas, cracked in others and overall dirty in parts. Very satisfied with the work that was performed, he is super friendly and explained the work that was done. I felt the price was fair, considering the amount of work that was done. Our shower is 4' x 6' in dimensions, and all 3" x 5" subway tiles.

I rarely write negative reviews, but the quality of the work and the way my concerns were handled…read morecompelled me to share my experience. Before payment, the owner, Zach, was responsive, clear, and reassuring. He told me everything was guaranteed. He knew I would be away for a few days, and when the work was finished, he sent two photos and requested electronic payment. I trusted that the photos accurately represented the finished job, so I paid. When I got home, the work looked very different from what those photos had led me to expect. One was taken from a distance; the other showed a close-up of the only section that looked good. Neither showed the problems with the rest of the job. The frustrating part is that the section in the close-up really did look nice. Seeing it next to the rest made the inconsistency in quality even more disappointing. I also learned from my son, who was home at the time, that someone other than Zach had performed the work. That had not been made clear to me. When I raised my concerns, Zach's tone changed. He became rude and was unwilling to address the problems, despite his earlier guarantee. He told me I had "seen the pictures," but those photos did not show the issues I found in person. I simply wanted them to come back and fix the work. Zach said he would call me right back. That call never came, and I have been unable to reach him since. It has been months; I gave up and had others come and fix it. I paid in good faith based on his assurances, and I feel misled. I have since had the work redone. Based on the quality of the work and the lack of follow-through when I asked for it to be corrected, I strongly recommend choosing someone else.

The Grout Guys - Quick test spot on these Spanish Tiles.

The Grout Guys

(21 reviews)

East Oakland

The Grout Guys did an excellent job caulking and sealing several bathroom sink-to-vanity joints,…read morethe kitchen sink, and re-grouting my shower. They were quick, provided a reasonable quote compared to others I got in the area, and the work was good. I specifically waited a while to see if the grout or caulk would crack, and it's holding up well. I would give a five star review if not for a couple small things. Firstly, I was not informed up front when giving the quote that they only caulk areas where there is no paint. i.e. they can do the tub to floor, they can do sink to vanity, but they won't do vanity to drywall. I found out later that this is fairly common practice, so not a huge deal, but I did wish someone mentioned it back when I was getting the quote and not when the guy arrived on my door to do the job. So take note if you don't know much about caulking like me. Secondly - and this is the main reason I took off a star! I had a lot of items in my shower that I didn't have time to clear prior to the tech's arrival, and when I rushed to clear them, he kindly informed me that he could do so and I didn't have to. OK, great! Honestly the tech was nothing but kind to me but... I had a bin of clean laundry sitting near to the master bathroom door waiting to be folded. I returned a while later to discover that he had moved many shower items, most of which have a bit of soap stain or hair or other sticky shower nastiness on them... INTO my clean laundry bin and directly on the carpet! Needless to say I redid my laundry, moved the shower items onto a towel, and scrubbed the carpet after he left. I truly believe the tech had the best intentions, but I would advise removing your shower and tabletop things yourself if you hire The Grout Guys! Otherwise, the actual work itself was perfect :)

Efran was prompt, thoughtful, and did a quality job from start to finish re-grouting our walk-in…read moreshower. The grout had previously been done poorly and was covered with silicone caulking that collected a lot of mold and mildew. Everything looked brand new when Efran was done. He also redid the caulking for a couple of our sinks and our entire kitchen countertop. I'd highly recommend him, doesn't hurt that he's super nice too.

The Grout Doctor - Oakland - Kitchen 12 x 4.5'

The Grout Doctor - Oakland

(110 reviews)

Lakeshore, Lower Hills

UPDATE: I have resolved the issue with the owner of the…read morecompany. They will actually reschedule the job and we will have accommodations for me and my asthma. I will have a section of the house closed off for any odors that might trigger asthma. I am not so concerned now because my asthma is usually triggered by dust and not odor and they have told me that it would be a minimum amount of dust. I will continue to work with this company and I will hire a Cleaning Crew to do a thorough cleaning of the bathroom counters etc after they have done the work ... therefore, I am changing my review based on this communication to a five star for the additional Customer Service I received. After the job is done, I will update once more with the quality of work, which I am sure will be above average. Thank you and I'm very happy to have updated this review because I dislike giving bad reviews to anyone. PREVIOUS: No one called me to discuss any issues!!! All of the communication was done by email. They cancelled my appt because I asked too many questions about the job, the dust, and the after-job clean up. I don't get why they cancelled. I just needed to know what was expected so I could make the proper arrangements because I have asthma. I had cleaned everything out of the bathroom, missed showers, and kept tub area dry per the requirements... and then I find out that they cancelled my job appointment...Maybe they cancelled because it was New Year's Eve???? SMH. ‍peers

I've been trying to update things in my 25-year old house recently (new roof, new fridge, new…read moremicrowave,...). The grout and silicone caulk in the main bathroom shower had been deteriorating for too long. It was pretty bad so I reached out to The Grout Doctor. I set up an appointment and Mac (a great guy by the way) came over a few days ago. He has over 20 years of experience and it showed. He went far beyond what I was expecting. Not only did he replace the moldy silicone all around the shower and replace all the cracked moldy grout, he completely cleaned the shower walls and floor with a razor. I never realized how much soap scum could build up even with fairly regular cleanings using a bathroom surface cleaner. Everything looks better than I expected it to look. I highly recommend giving them a call and let them work their magic. The shower now looks like it did decades ago.

Neto's Carpets - carpet_cleaning - Updated October 2026

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