Spotless did an excellent job cleaning our carpets. They were available to book a week out,…read morecommunicated well, arrived on time, were friendly, and did a great job. They also went above and beyond by pointing out areas to keep an eye on. Will use them again!

Solid work, premium price…read more Spotless cleaned five carpeted areas plus stairs at my house in San Ramon. Truck-mounted hot water extraction, full three-step process ...pretreat, scrub, rinse. Professional crew, itemized invoice, and they flagged pre-existing wear up front instead of blaming it on the cleaning later. No complaints about the work. The price was $730.50. I checked afterward: comparable Tri-Valley pricing for the same scope runs $360-$490 for five rooms plus $45-$75 for stairs , so Spotless is roughly 40-70% above the going rate. In fairness, they confirmed the price on-site before starting, so no bait-and-switch. I just didn't comparison-shop first. Verdict: legit company, thorough job. Get their quote in writing and compare before you book. I didn't, and it cost me.

If you want your tile and grout to look brand new, call Wilber Aleman. His work is amazing and he…read moreadds little details to make your rooms stunning. My bathroom grout was in bad shape, Wilbert transformed it into a new room with his grout repair. His prices are wonderful. Thank Wilber for the excellent job you did on my tile and grout. You have a client for life!

My floors look brand new!…read more It was quick and easy to get a competitively priced quote and have my appointment scheduled within the week. I would definitely recommend The Enhancer Grout to anyone who wants a top tier tile refresh.

My go-to grout repair vendor. Fixes grout and replaces tile as needed. Excellent to work with.read more

They did some small repairs to our tile flooring and bathtub. my kids cracked 5 tiles in their…read morebathroom and I was dreading having to repair/replace it all. The Grout Expert team made it seemless and found all the cracks that I did not even notice. You cant even tell there was any crack there before! I will have them back soon for more tile work for sure!

Rafael was friendly, easy to communicate with, quick and efficient. They even came and lined our…read morehardwood floors with sheets and corner guards to protect the baseboards allowing them to have their hoses/wires run through the house without causing any damages. Amazing work, thank you!

Rafael and Josh were nothing short of amazing. Besides the…read moreoutstanding work itself, their communication was on point, they put in the extra effort of protecting floors that weren't being worked on, corners where the hose might drag against, and even put some kind of wax paper protector underneath the wooden legs to prevent damage to and from the wood to carpet. Highly recommend and will use again.

Responded quickly Came on holiday…read more Cleaned and re seal around borders of showers Asked which of color grout we preferred Cost effective Came back to make sure it was done right

The crew did a solid job regrouting and sealing both of our bathrooms. They were courteous, worked…read moreefficiently, and left the areas clean when they finished. The tile looks noticeably refreshed, and the bathrooms have a much cleaner appearance. We'd recommend them to others looking for grout restoration work.

Quick response Professionals…read more Provided estimates nice to interact with The guy who came was on time

I do not like giving bad reviews but this guy was so unconcerned about our satisfaction with the…read morejob, and left the floor in such terrible shape, that I want to comment. The reason I am still bothered, although this was months ago now, is that he tried to gaslight both my husband and me and was very forceful with his tone of voice and language trying to convince us of things we could see were not true (neither my husband nor I are overly emotional). When we showed him the mismatched grout colors (described below) he would say they matched. But clearly they didn't. Then he would say they would dry to match. They didn't. And he repeatedly would argue like this about the very thing we could see in front of us telling us what we saw was not true, mismatched grout. He did this when he could not remove all of the white finish from the grout leaving some white spots in the grey grout, in the places where it was hardest to reach. He tried twice to remove the white from the hard to reach spots, and he said he could not. I want to say at this point he was very angry and did offer me a refund, and I suggested it felt unfair to not pay him at all (we have a strong sense of what is fair, and money is not our main concern, and they had spent hours, but with his attitude I should have taken the refund!). Instead I asked him to just come back and fix the grout and we'd call it even. When he came back, without asking me applied black grout colorant over the white spots, this time telling us the black was the same color as the grey grout. Clearly it was not, yet he argued the point that it was. He kept saying "this is the right color". Then he said in a year it might change to grey!!! (By the way, this was new tile that had the wrong finish on it, which is why we called him in... no way was the grout grey because it faded over time, it was always grey). When I saw this was going to be left mismatched, I asked him to just use the colorant over all the grout, leaving it all one color (I prefer grey but all one color was my priority). He said "We don't do that". Clearly they do! He had just done that to spots of the grout. Then, gaslighting us again, he again said that it matched (clearly it did not, it was high contrast to the grey grout) and then he said again that it would dry to match. Of course it did not. When he left this time, and he said when it dried it would turn grey, I don't know why I believed him, I think I was just exhausted by all of this. The same line had never been true before, but in the the exchanges with him he became so heated I just wanted him gone. So I thanked him and let him leave. And he left a job done horribly. No one would have been happy with that floor. I ended up hiring another company to recolor the grout and am very happy with the results. So it cost me twice as much in the end, but the guy I found was so very nice. He actually cared whether or not I was happy with the floor!!!! I clearly wasted my money, energy and time on this very rude man. NOTE: There is more to this story, when he first did the floor he did not do inside the closet, even though it is the same floor. Then when it looked different inside the closet he tried to tell me they used a different sealer in the closet area. I knew they had not, but he insisted it was their fault not his. He did, however, finally do the floor after spending much time trying to tell me it could not be done. For the hard to reach areas that were still white, I even offered that if he would tell me what to use I would clean the hard to reach spots myself but he said it's a "trade secret" and wouldn't advice me how to do it myself. He originally gave us a quote to clean the finish off our tiles, and to replace the grout. When he got there he decided just to clean the grout and not replace. Fine with me. But when he did the job, leaving several white spots where the finish was more stubborn he vehemently tried to tell me it wasn't white. I could see it was. My husband could see it was. Guests who came later could see it was. It made us feel crazy. He came back, begrudgingly and tried again, but still did not get the white off. Finally he used colorant over the white, but it was black, leaving the floor just as messed up as if it were white areas. I have attached photos of the white and black grout that he left me with, each time considering the job done. He did a terrible job but worse... he was so rude about it.

All the positive reviews are true! I did a few price comparison and while Jeff was not the…read morecheapest, his price is very reasonable and the results are more than I expected! He provided estimates based on pictures I sent right away, and offered a few options. He showed up on time and finished the job exactly when he said he would. He didn't try to sell me any other services. And the results are excellent - my shower looks brand new! For your grouting project needs, I would stop looking and just reach out to Jeff!!

I called Jeff and told him I needed the grout on my marble shower replaced. I also wanted the…read moremarble cleaned and sealed. He asked for a photo of the shower. He gave me a quote over the phone and came by the following week. He took his time and was very clean. The results were beyond my expectations. I am happy to have found him and will definitely use him again.

Super responsive! Excellent communications! Came on time the following day, stayed until work was…read morecompleted! I did this bathroom over 20 years ago, and the grout was missing in areas, cracked in others and overall dirty in parts. Very satisfied with the work that was performed, he is super friendly and explained the work that was done. I felt the price was fair, considering the amount of work that was done. Our shower is 4' x 6' in dimensions, and all 3" x 5" subway tiles.

I rarely write negative reviews, but the quality of the work and the way my concerns were handled…read morecompelled me to share my experience. Before payment, the owner, Zach, was responsive, clear, and reassuring. He told me everything was guaranteed. He knew I would be away for a few days, and when the work was finished, he sent two photos and requested electronic payment. I trusted that the photos accurately represented the finished job, so I paid. When I got home, the work looked very different from what those photos had led me to expect. One was taken from a distance; the other showed a close-up of the only section that looked good. Neither showed the problems with the rest of the job. The frustrating part is that the section in the close-up really did look nice. Seeing it next to the rest made the inconsistency in quality even more disappointing. I also learned from my son, who was home at the time, that someone other than Zach had performed the work. That had not been made clear to me. When I raised my concerns, Zach's tone changed. He became rude and was unwilling to address the problems, despite his earlier guarantee. He told me I had "seen the pictures," but those photos did not show the issues I found in person. I simply wanted them to come back and fix the work. Zach said he would call me right back. That call never came, and I have been unable to reach him since. It has been months; I gave up and had others come and fix it. I paid in good faith based on his assurances, and I feel misled. I have since had the work redone. Based on the quality of the work and the lack of follow-through when I asked for it to be corrected, I strongly recommend choosing someone else.

I had my gardener help clean and seal the entryway. He sealed the tiles before they were dry which…read moreleft a white haze. Jesse worked his miracle and was able to restore the tiles.

Communications was prompt and easy. Scheduling was a bit tricky because it was during the holidays…read morebut they were flexible. The tech arrived in the morning, did the work and was done by the end of the day.