What a wonderful experience! Came to check out the Nespresso machines in person after seeing them online. Was greeted by Sandra and she was extremely helpful, patient, and friendly. I was impressed and ended up buying a machine, frothier, and a few pods. Sandra went above and beyond to help us out and answer every question we had. I highly recommend and will be back just to see Sandra!! read more

I knew I was getting at Nespresso machine for Christmas so went to the Nespresso Boutique to find out more about the machine and also the various coffees that were available. If you have a Nespresso machine or are interested in getting one, this place is a GEM!! They will make you an espresso or cappuccino with any variety of coffee you want to try. They were so helpful and friendly! They also signed me up for the Nespresso club which gave me a $15 club credit and they gave me a little leather key chain that is connected to my account so whenever I go in they can look me up. It's actually pretty cool if you are into Nespresso!! I will definitely be stopping by here whenever I am in Garden State Plaza so I can try some new flavors and replenish my supply of Nespresso pods. Since my sister got a Nespresso machine I admit I have become a coffee snob. I used to drink drip coffee every day but now drip coffee just seems like such a waste of time ... plus I had to pour so much creme it it to make it palatable. It's amazing how little milk the Nespresso actually uses to make such a tasty drink. I highly recommend the Nespresso boutique if you have a Nespresso machine or want to take a taste and find out why you might want to invest in one. read more

John and his team provided perfect customer service. I bought a nespresso machine from Amazon, and was running into some trouble after a few months. Even though Nespresso Boutique's aren't meant to service their customer's machines, John was willing to help walk me through the process. He was extremely friendly and helpful. Great products, and even greater people! Will definitely return and buy a machine when the time comes! read more

I love Nespresso but had a bad experience at the boutique store at the Garden state in Paramus. We waited 49 min on line to get our purchase. They kept running out of coffee so the employee ran out 3x to get replenishment from the other side of the mall from their storage unit. This issue delayed the line for over an hour. Andrea ( who seemed to be the Mgr in charge) was counting and adding receipts instead of assisting the 2 girls at the registered to put the orders together from the back room to speed up the line. Andrea kept sorting , counting and stapling a bunch of receipts for about 30 min. I suggested to her that it would be a great idea to assist customers by asking what they were interested in buying in advance to speed up the line, ( that's what Lululemon does), she looked at me as if I had 2 heads and said, you can place your order when you reach the register. Andrea was not welcoming at all, has no personality and should not be in a management position - Disappointed! read more

I usually come here to pick up my half year supply of Nespresso pods. The staff is very helpful whenever I ask for their suggestions on flavors and intensity. The boutique is located in the back of Sur La Table. The best part is I rarely ever have to wait in a long line here. Occasionally there might be one or two other customers in the area, but it's never crowded. I love getting a free cappuccino every time I'm here! read more

Terrible customer service & general disregard for customers. Waited 20 minutes in line and thought it was because of COVID. Nope - we waited another 40 MINUTES on line to purchase INSIDE the store (not even joking). The singular cashier (there was only one cashier, even though there was another associate, she didn't seem to do anything except stare at the store iPad or occasionally give pick-up orders to customers) took FOREVER with each customer. I highly recommend just ordering whatever you want from Nespresso online instead of waiting in line in this purgatorial, claustrophobic retail space. read more

I was looking for something close to the special edition, "Cafecito de Cuba," and the sales associate Seregon, recommend Roma Capsules. She also offered and served me a sample tasting of the expresso which convinced me to buy a box. Seregon was very friendly, helpful and knowledgeable about the product when I asked about flavor and intensity. Overall my experience was great. read more

This is the best boutique in the region with the most friendly staff. Maria has received us and gave us such a great care during our time there. She has told us about specials that we were not aware and even called the central support to sort out some issues we were having! I do strongly recommend you to visit this store and maybe you are as lucky as me to get Maria to give you the attention she has given us. read more

HORRIBLE experience. The older Indian female employee yelled at me (in front of other customers, might I add) for asking to try a sample of their flat white over ice. I went over to the counter with my mother after looking at products and asked to try a sample and instead of answering me, she asked me if I had a machine and an intention to buy products - which was rude considering I was in the store and thus planning to buy something, but I still answered her and told her I do not have a machine but do intend on buying products (gifts for my friends with the machines... didn't tell her that but do I have to tell my life story to her to buy capsules???). So, I asked if these questions were necessary for her to know to try a sample. Though she seemed irritated the whole time, this is when she went off on me and literally yelled at me for god knows what. I was so shocked and so were the customers next to me. Another employee came over and helped me but I was frankly embarrassed even though I had done nothing wrong. I will purchase gifts for my friends on Amazon instead of through this store. Horrible customer service, and ruined my whole experience at the mall today. I saw a review from January 2018 talking about the rudeness of the same employee. I hope the store takes action. read more

Really bad inflexible service. I always buy rosabaya, and try to discover additional flavors. At Nespresso boutique I asked to taste dulsao. I was told that they were sampling rosabaya and that is THE ONLY flavor I could sample. I walked out, went to sur la table and sampled dulsao without a problem. I bought 10 sleeves. Avoid nasty Nespresso boutique, go to pleasant sur la table instead read more

This place is wonderful, I've been there many times and found the people working the counter have always been extremely helpful and willing to help you find the perfect cup of coffee/espresso for your taste. I've been there looking for a nice blend of espresso and found people willing to work with me to find out the best fit for me. Giving me tastes until we found just the right one. Kudos for having this store. read more

Great experience the first time. Not impressed the second time around. I went in, asked a question about online offer versus what is provided in store and got a half enthusiastic response. You could totally tell she did not want to be there. I knew what I wanted, didn't take much of your time, I am sorry I bothered you? During work? People need to lighten up a bit or leave their jobs. It just leaves such a bad taste in everyones mouth with the negativity. read more

I was hoping to share my experience today. My Nespresso vertuoplus suddenly stopped working a few days ago and the machine was purchased a little over a year ago. I decided to bring it into the shop at garden state mall for an evaluation and possible repair or exchange. The Nespresso representatives Maria and Alexandra were very and apologetic about the machine not working and was initially informed that the item could be not replaced because it was over a year since it was purchased. The vertuoplus was purchased in November 2017 and as a result I was told that the machine could not be replaced. I then requested to speak to customer care over the phone and was connected to someone named Aaron. The customer care rep over the phone named Aaron identified me as a "moderate spending customer" which was simply outrageous. A customers' purchasing power shouldn't dictate the type or quality of care they receive. Whether a customer purchases one capsule or spends $1000 on a purchase, The customer should receive the same service irrespective of their spending power. I will write to Nespresso regional customer care in attempt to have this employee retrained to never identify or label any customer based on the purchasing potential or spending power. Maria who was extraordinarily helpful did go above and beyond by offering to call her Customer Care and had the nonfunctional unit replaced. My posting this is to complement Maria, Alejandra and John the store manager for their excellent customer care in remedying this difficulty. Nespresso, you should be proud of your exemplary staff who interact on a day to day basis with your customers! You have another grateful customer. read more

This is my favorite Nespresso Boutique of all the Boutiques I have visited, I just had to leave a review! The staff is very friendly and the atmosphere is upscale. Love getting a sample of my favorite, Arpeggio, when I stop in. read more

I went here today to pick up my usual replenishment of espresso. Probably the worst service at any espresso I have ever been to. My usual guy wasn't there and I had all these new ppl help me. Very rude people!!! I will never give them my business ever again... I guess now I will order from online or make the trip to short hills where they appreciate my business! read more

For those of us who own a Nespresso machine, amazing at-home espresso drinks come with the caveat that purchasing the capsules must be done from Nespresso directly. While many people will opt for online mail-order, there are those of us who need instant gratification. The Nespresso boutique at Sur La Table is a store-within-a-store, very conveniently located at Garden State Plaza. The boutique is staffed by courteous, knowledgable associates, and being in a Sur La Table just makes for a more interesting shopping experience. I've been to some boutiques that had a snooty air to them, but I always feel well-served at this one. read more

Very Nice boutique but just gave me a bad experience on my first time there (1-29-18), the indian sales woman was so rude and seems to be always irritated by my questions, I'm just there to purchase refill capsules for my new machine so I think it's normal for me as a first time buyer to be asking about flavors and types of capsules. The lady seems to be irritated in answering me and to think i'm the only customer there it wasn't even busy. i also ask her about the amber light in the button in which she told me that it needs to be descaled and giving me explanation which I wasn't sure I understood on how to do it but bought the descaling thing anyway. After she handed it to me, i was just asking for a repeat explanation on how to do it and she just gave me a huge exhale as if she was irritated with me. i wanted to confront her that moment with her attitude but I just controlled myself because I don't want to create a scandal event and its not worth it just over some refill capsules. I hope she doesn't do this to all the customers but for me, I'm definitely not going back there. Ill just go to amazon for refills from now on. read more

We bought the Nespresso machine few days ago after all my friends keep Cravi(not sure it is the right word, excuse me, English is not my first language) about it. I had to keep up with the Jones. So yesterday was my first time to buy some coffee, the first guy helped us was not very informative, he give us the selection to choose, which we have no idea what, then second guy, I think he is an Italian, he is great. He helped us to make the decision. Just a small suggestion, if next time, some first time purchaser walk in the door, let them taste two total different kind, and one of them is your favorite. You know the Brand and intensity of the flavor. read more

I used to live in the area, but now I have to travel a little over an hour to get to this location. Unfortunately, there are no other Nespresso boutiques closer to me. However, I much prefer to come here for the customer service over purchasing online. Rhea Sanghvi, the boutique manager, is so wonderful! She is extremely knowledgeable about each and every coffee/espresso blend and I told her I want to keep her in my pocket so she can describe every single type to me before I drink it! The story she tells makes me gain a brand new appreciation for each and every one of them. From the flavor notes, to the way they were harvested, to the people and the climate where they were cultivated, each one has a very unique story and really brings each cup to life. I miss SO much that the tasting experience is not available right now because newbies really get to see and experience it in this way. I had an issue with some of my pods last time because my machine was unable to read the barcodes correctly, but she was wonderful and gave me replacements without any issues. Oh! I also love to bring back my used pods so they can recycle them - I love that this company stands for sustainability as well. SO many things that I love about Nespresso and this location in particular. Well worth the trip! I always end up spending way more than I anticipated and go through ALL of them. The customer service here makes me want to come back again and again! Seriously, ask Rhea to describe your favorite blend to you! read more

Several visits and i am just always turned off by the unfriendly customer service i receive in this location. Fine, it's the only store in NJ but do not let it get into your heads, it's just coffee, no biggie. No greetings when you get to the booth and it takes forever for them to ring you up. Very slow service and attendants always look like they are subdued and bored with their jobs. Nestle should think about re-training frontliners in this location. One star for Nespresso's good coffee machines...customer service ZERO. read more

Felipe was fantastic, kind, and so helpful in helping us get our first Nespresso machine. I don't think I've ever written a Yelp review but I needed to mention how outstanding and informative he was. Also, Carlos was amazing in after sales support. See either of them if you need anything from Nespresso!! Thanks again!! read more

So glad you guys finally made it to NJ. Each time for buying capsule I had to travel to NYC. Welcome baby!

Terrible customer service. Waiting for more than 10 minutes and no one help us. Just keep told us to wait. There's customer came after us then they serve them first. Never had experience like that. Will never buy anything from this store. I'd rather order online or go to other store!! read more

I meant to write this review back in April after I visited the store to buy some espresso cups, and just never got to it, but when I checked the Yelp! reviews today and saw the last reviewer's comments, I finally decided to take a minute and leave a few words. First, I love the boutique; clean, modern, extremely well stocked and beautiful. Second, I agree with the previous reviewers about a sales associate named Seragan. Very knowledgeable, well prepared and friendly! I recommend asking for her when you visit the store. I will definitely be back. read more

this is a wonderful place in the garden state plaza mall. if you would like to learn about and sample their coffee/machines they will happily take the time to explain and provide a fresh cup of coffee, espresso etc. one of their associates, a young lady named segregon, patiently provided all of the information that i had questions about; quite professional! if you already own one of their products, you can drop in to purchase additional capsules. try it out. read more

I have been to this store on 3 separate occasions. The staff is patient, professional and very helpful. It is a joy to shop there and skip ordering the pods by mail. read more

I came to get the welcome package (starting kit). In short hills they let you select flavors you like. Not here. Plus they charged for 28 cartridges and packed only 25. When got home and discovered called Nespresso and got the rest from the company. Will shop in short hills or on line read more