The product line and quality is very good. The price on gear is good considering, the brands most are made in China or Vietnam where labor is very cheap , but the cost is overpriced and that is not any stores fault. I was looking to purchase a new sleeping bag. Only one problem on Thursday evening when I stopped in and the store was practically empty of customers. I think I was 2nd customer. Know one offered to help . No one even acknowledged I was there. Which is poor customer service . Which means I purchase a high end sleeping bag from another retailer . If you expect to have loyal customers in an online retail market , which I don't support . I suggest the store show some common curtesy and ask can I help or direct you. You would have made a $$$ since bags that I'm interested in are{ - 5 to -25 F}range bags not cheap . read more

Do not buy from this store. They will not honor any sort of warranty an item that does not work.

After ordering a rope from them on New Year's Day, I received an email the next day that they don't actually have the rope I ordered in stock, and it was an inventory mistake due to changes in their systems during the holidays. Not only did they offer me equivalent ropes, I was also given recommendations on ropes that are arguably better, offered to me at the price point that I already paid (even though some were more expensive). After replying to the email with my selection, I was told that they have the rope I chose in-hand and were shipping it same day. This is a company that cares about customer satisfaction and it shows. read more

This place is amazing. I went there after having a negative experience working with Larry's boot fitting (who might be great with ski boots but lack experience with mountaineering boots, and overcharge for just about everything). Jay, Kunlong and the team are simply the best. They genuinely care about their customers, they are experts at what they do and always think of creative ways to find a solution and help you achieve your mountaineering goals. I found my new team. They're the best and I will probably keep coming back for years to come! Bonus: they have a really cool cafe in the building too. read more

Huge step up from REI. Folks there use the gear and know what's up. Sale racks are killer, loving my new scarpa boots. Bonus: there's a solid coffee bar inside. I'm in DC but buy my gear out here read more

They're back! The oldest reviews on Yelp go back to the original Gary Neptune store. Then you'll notice a group of reviews from the era in which the company that bought the store at Gary's retirement with high promises to everyone, could not keep. I went periodically trying to find things and often could not. Eventually, there was almost nothing left in the store. That company failed and facing bankruptcy sold what was left of Boulder's once famous store to a local private party committed to bringing it back. And it has. My husband and I went in the other day and found the beautiful remodel, the new stock, the new cafe, the museum display cases of Gary's collection, lots of knowledgeable and friendly staff and we truly believe the store was saved! We made a list after checking stock of some items at home and I'm heading back to purchase. If you visit, also checkout the schedule of all their presentations and movies. There will be events on a regular basis. Sorry I missed the Via Ferrata one but I'll be checking for the future. I noticed that some are already sold out. And it's a really big space. read more

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Anytime I'm in Boulder I always try to stop at Neptune. Great selection of climbing gear, climbing books/guides and great service. I had the pleasure of talking to Don today. Call me if you ever need a partner...my number's in your system! Thank you! read more

Absolutely love this store! We were actually referred to it by an employee from another outdoor gear shop, saying Neptune was one of the best! Every item in the store is quality & such a beautiful range of clothes. We will definitely buy all our outdoor camping, hiking, travel & snow sports gear from here now that we have discovered it. Extremely knowledgeable & helpful staff. The store also has a museum down the back with incredible displays of mountaineering as well as the history of skis/bindings. It's unbelievably good - you could just spend a few hours in that section alone. Oh also, the barista in their coffee shop makes an excellent Flat White! read more

For about 6 months (or longer), I spent about $80 a month on tea at their cafe. Although I enjoyed the atmosphere and the tea, they have no gluten-free and vegan items. Furthermore, the cafe manager ruined the nice atmosphere by the way he spoke to the customers. I won't support them anymore. read more

Knowledgeable staff who have *actually+ done the sports. Last of a dying breed: Non-Corporate mountain shop. I love REI, but please don't let goddam gems of a store like Neptune get swallowed by corporate companies. Support local small businesses!! read more

My fiance bought me new skis and AT bindings for Christmas. I looked for AT ski boots for weeks. I went to 3 other boot fitters, and they all were telling me my foot was too wide and my instep had too much volume to fit me properly into a boot of my prescribed length. I felt like they almost resented me for being such an anomaly. But Pat and Ann saw it as a challenge, and after 3 hours of patiently working with me, they actually altered a pair of La Sportiva Vegas to perfectly fit my foot. I've never had a ski boot fit me so well. Thank you for hanging in there with me Pat! You have no idea how much this means to me!! read more

They are totally dis-organized: 'made mistakes in shipping an expensive order - never got to me despite being completely paid for. Despite FedEx tracking reports to the contrary - they had the shipment re-routed back to them. When I called, they said I should pay the next round of shipping. When I balked at that, they cancelled the order (they did refund the money). One hand (customer service and billing) has no idea what the other hand (shipping) is doing. There's ALOT of places to buy gear online. The gear in question was successfully re-ordered in 15 mins. Avoid Neptune!!! read more

Dan was super patient, informative and helpful in narrowing down a new climbing harness and shoes. We must have tried on 12 different shoes. Each of which were slightly different based on Dan's questions as he helped narrow down my selection. Neptune was a wide variety of climbing gear which is great but can also be overwhelming. Dan's calm demeanor helped me make a great decision. Dan should absolutely be promoted based on my experience with him. I also observed Dan multitask with other customers as I tried on shoes and a harness. Thanks Dan for the great experience!! read more

I love the old photographs, and the museum featuring the "old-school" of mountaineering... it definitely brought up some fond memories with a smile. Friendly and knowledgeable staffs willing to assist you in any shape or form. Though some of the merchandise can be expensive, its definitely worth the price to drive from Denver to Boulder. It's a MECCA for the hardcore adventures out there... I will definitely return perhaps to attend some of the cool events featured for the month etc etc. Do check out this place when you can. read more

Great selection of items. Looked at a child carrier and the second the associate found out we weren't buying it that day he was like on my jobs done here and totally walked away, seeming like they work on commission. Never really like this place before they remodeled it and still don't. read more

I came in searching for a pair of light-duty hiking boots. Eli, who was off-the-charts helpful and big fun to be in conversation with, pointed out a number of options, patiently and competently explaining the differences between various brands and models. Great experience! If I lived in Boulder I imagine I'd find just about any excuse I could to spend time in this outdoor-lover's candy store! If Eli is any indicator of the help Neptune has hired, they're on to something good! read more

Really appreciated that they carried Asnes skis. Bought a full package from them for me and my wife. Was a considerable purchase. First day out the basket on the poles broke, which really shouldn't happen, and not that quickly. Small part that should be easy to fix. Called Neptune and the guy on the phone was like, "you are out of luck, can't help," even though their website says they will help with warranty issues related to the products they carry from across the globe. Really disappointed with this shop. Either their customer service sucks or they need to train their employees better. read more

I like to support local businesses but cannot in good conscience ever shop here again. I came to buy hiking poles on 2/11/23 on the way to hiking Bear Peak, got some fancy carbon ones, and one of them bent coming down. First time I ever bent a pole. I was back at the store literally a few hours after buying them and basically their response was "well you used them wrong" and 100% wouldn't refund. Their only option was to send it in to warranty to the company and let the company make a determination as to whether they would fix it or not. Long story short - involving multiple trips to the store and additional phone calls - I finally got the replacement poles today on 4/24. In general people were nice and they finally got the warranty done but it took way too much work on my part, and the initial person on 2/11 was really snotty about it. I guess if you have tons of $ to spend and no concerns in the world this is a good store. read more

First time visiting Neptune Mountaineering (Boulder) in March, 2018, so unable to account for business practices and changes prior to then ... NM hosted an event with SheJumps & Colorado Mountain School to introduce women to backcountry skiing and avalanche dangers. They made a nice event space large enough to accommodate 100+/- (?) women. They partnered with a local beer company and were gracious hosts. My better experience was my return to NM a few days later. I had signed up for a backcountry skiing course with CMS (who have set up up shop in NM). It was convenient to get outfitted for the course, the team members explained the gear, and then offered to send the gear up to Estes Park so I didn't have to make a special trip to Boulder to pick up the gear. Maybe the thanks goes to CMS, but regardless, made coordinating plans a little easier. Of course, then there was the sale on the winter clothing. I had trouble deciding between two coats (well, among ten coats, really), but a sales associate swooped in a offered a detailed explanation between the brands, the quality, washing instructions, the best use, etc. His experience in the mountains and explaining what may be the best use for me was helpful in making the sale. Ok, sales. I would recommend this store. If you're not getting the attention you think you deserve right away, maybe smile and approach them for questions. They were patient and friendly with me. read more

Neptune Mountaineering is an amazing local business here in Boulder. All the employees are very knowledgeable and helpful. Would 100% recommend to anyone with questions about gear or mountaineering. read more

Not sure how they run a business without getting back to customers. I was emailing back and forth with Chris Scheffmeyer (supervisor) and Gary in December 2019 about renting a splitboard set and all of the sudden they both stopped responding to me and never got back to me. I sent another email and called the store twice. I even left a detailed voicemail about letting me know when the splitboard/bindings would be available but I've not received a single message back. I'm sure this place is great but customer service is non-existent. read more

Definitely the best shop in town. Went in looking for my first pair of climbing shoes and Eli helped me out. He was really helpful and patient, ensuring I was well-versed in all of my options. Once I was in the neighborhood of a few pairs I liked, he really helped me dial in and nail the fit, which is so important. Can't recommend the shop and Eli enough! read more

Stopped in Neptunes after going by two other shops in town to get a piece for my ski boot. Alex @ Neptunes was a boss to get me the piece I needed, to get back out on the slopes safely. Thanks Neptunes for coming thru in a pinch. Will definitely go here again. read more

This place is famous even in Southern California. It's the premiere gear shop for climbers n mountaineers in Boulder. Bigger than Socal's beloved Nomads but hey we don't get a chance to ice climb much here. Crampons, Ice Axes. Scary looking stuff. Fun though:-) If I lived where the water froze into ice mountains maybe I'd want to conquer it too. U can rent crash pads at Neptune. $15 first day $5 additional days. Their technical clothing selection is broad and fashionable. It's essential to wear the right clothes n look good while u play outside. Brands matter and when ur in Colorado it's not about Gucci or Prada it's the Prana's and Patagucci(Patagonia) that rules. If u can afford it this is the place to come to get outfitted from head to toe. If you can't afford it this is still the place to come as they have a cool used gear area. You can buy someone else's hand me down's, save $$ and still look good. read more

Tegan is a wonderful salesperson! She helped me try on a ridiculous number of hiking shoes and boots till I found the pair that fit. I have feet that are hard to fit and Tegan was knowledgeable about what would be best and why. She is patient and kind and I highly recommend her to anyone in need of help at Neptune! read more

These people know their stuff. And they host all sorts of cool events (just saw the Environmental Film Festival there and drank lots of $1 beers and learned that prairie dogs don't suck- who knew!?). The owner is really active in the community, which I think is really important for a locally owned business. The Nalgene bottles they sell there have a "mountain Margarita" recipe right on the bottle. With all the displays of old gear, its like a museum too. read more

I consider the staff helpful, very helpful. In fact, yesterday I consulted with Neptune because I was worried about three friends and our accountant being affected by the Boulder Flagstaff Fire (June 2012) . They were in and near the pre-evac zone and were not answering their phones. The Neptunian who picked up the phone was courteous, patient and explained fire conditions and locations precisely. Of course he really knew those backdrop mountains of Boulder like the back of his hand. I appreciate that! They got no sale at that moment, but a deepening of my feelings for the place will lead to more loyalty than I already had. I really appreciate that it's not "guy-world" like it was about 10 years ago. The female perspective balances the place out immeasurably and brings out more dignity in the dudes. Gary Neptune, I'm glad you've got a bunch of thoughtful men & women in your crew. read more

Man, as a lifelong south boulder resident and advocate for local business it's hard when a store gives you a real strong desire to not comeback. I've worked in bike shops in boulder and I know how important it is to support your local business. That being said when only one out of three people seems at all interested in helping you out, it's hard to want to patronize a store. Asking about special order protocols for a brand they already carry ("here take my money") was like pulling teeth. Like, I genuinely felt like I was annoying them for asking. People, including myself, sometimes muse about the demise of retail. Ultimately it's experiences like this that will sound the death knell. I honestly am now gonna pay more money online, with shipping, rather than have to deal with that level of attitude again. Sorry Neptune. read more

I agree. Neptune's is the place to be when in Boulder - they are on the way to Eldo! Tune your tellies, get some stove fuel, you name it. Then get the hoppiest beer outside of Boonville next door at the Southern Sun. A little pricey, but worth investing in the local business. My pals for 15 years. read more

One of the best climbing and adventuring outfitters I have ever come across. The museum of old climbing gear is worth the trip alone. Normal prices with a few sale items. But really it is more about supporting an awesome local business that has been supporting climbers since before the days of Amazon Prime. Amazing selection of items including some rad stuff I have never seen at other stores (I didn't know there was a line of Stonemasters clothing). Great knowledgable staff. read more

What a great place, and conveniently I can walk there in 10 min! Not so centrally located, but it's worth it! As yet another outdoorsy resident of Boulder, I love the selection of gear that this place! Especially interesting is their clothing - local brands, US brands such as Ibex (my friend works there). They don't have a huge selection of these slightly "alternative" brands, but way more than other stores who don't carry them at all. Yes, the prices are basically full retail, which hurts, so you'll have to save your allowance between visits. Or perhaps more likely, break into your piggy bank. The have pretty much all the mainstay gear which would be in your garage/closet for mountaineering, backpacking, climbing, skiing (not snowboarding though), etc. THe carry some gear that you won't see at other shops, so this is a great stop if you are examining the ecosystem before making a purchase. Hopefully you'll happily visit Neptune before making your more traditional stop at REI. Personally, I visited Neptune (out of stock) then Mont-Bell and didn't have to resort to REI. I do love REI as well of course... Service can be a little slower than you might be used to at Whole Foods and REI where there seems to be 1-2 employees loitering in every isle. That certainly is an unreasonably high level of service. I've actually never seen anyone standing behind the climbing gear counter in Neptune, and it runs half the length of the store. Anywho, the employees seem to like what they sell and know their Check out the clearance table at the center back of the store. INteresting, although somewhat obscure items there. Who knows, you might find a geode! I take a look every time I pass through. All around the store are historical items from the past decades. Hanging above the newest ultra technical BD daypack are nylon rucksacks from the 70s... read more

I've been to plenty of uppity shops and I have to say that I appreciate the laid back vibe and lack of pretentious behavior here. No one pushes, no commission for sales, just knowledgeable, honest staff. Cool vibe, good sales and awesome presentation. Extra kudos to Steffie for her excellent advice on women's gear. High five! read more

Loved my experience at Neptune Mountaineering! This is a must stop shop for any climber! They have a extremely knowledgeable staff who would rather you have something be SAFE and properly fit than just make a quick sale out of you. Its nice to know that can truly be cared for every single time whether you are browsing or a serious shopper. Great place to make a ritual of visiting. Cool place to check out for those who climbs or friends or family of a climber looking for a gift. read more

Wow! Love the customer service at this place. Heather fitted me for boots skis,and bindings and it was the best fitting I have ever experienced. She knows what she's doing and she should get a big raise because it's super hard to find someone that good. read more

After having a bad experience with an employee. I was amazed at how quickly management responded and with genuine kindness. I will be back.

Neptunes has been the premier outdoor and mountaineering shop for years. It's grand reopening has taken it to an even higher level! They have ALL the goods and a coffee beer bar too! Gary Neptune has created history with his climbing memorabilia showing climbing over the years. Even if you dont buy anything, you'll enjoy a visit. read more

These guys offer fantastic service and have a huge selection of gear to keep you well outfitted for your active lifestyle. They are a big Rab dealer so if you love that brand like I do, go here. When they didn't have the style of Rab jacket I wanted they called down to the Outlet in Denver and had them hold it for me. Another item they offer a wide selection on is coffee mugs. After trying a few coffee travel tumbler mugs I bought one of their Stanley travel tumblers. It's perfect: spill-proof, one handed operation, comfortable spout. Good service and a great selection. You can't go wrong. read more

This is a place for serious mountaineering gear. The staff are experts, and friendly. Neptunes is a Boulder institution. read more

Neptune Mountaineering - Neptunes - Outdoor Gear Near Me - Boulder, Colorado

Exciting news from Neptune as they return to private ownership. This store is an institution among the Boulder Climbing Community. Great new management and the staff is very knowledgeable! Buy local and support the new regime! I do! read more

Inventory has been depleted. Things are at list price. The parent company is bankrupt. Vet disappointed