Through a series of miscommunications between my husband and myself , we took the long way around Boulder today to find him some new shoes. Thinking he wanted to replace some leather street shoes we tried two off brand discount places first but to no avail. When finally showed me the condition of his low hikers with open holes and crumpled supportable, I said REI the place where all his back country and trails shoes had been purchased in the last. We know this Boulder store like it was part of our home but in a giant way. With trial and error over the last 20+ years we know Keen fits both of us well and las for many years. We went in and straight to the wall where they have always been and found that they have diversified in this department so much that they had on one style from Keen in a "low hiker" and one in a mid hiker. He has about 3 different weights of "mids" from winter insulated to light summer trail. And there was the solo style in low and they even had his size in stock. He trended them on and said "perfect" and he would wear them home after paying. Of course they were the new model just in for spring and though not on sale we saved many dollars by using our rewards we had available. They tossed his old ones in the trash and will recycle the box too and we walked out the door totally satisfied. Typical scenario at the REI wheee all staff is helpful and knowledgeable too. You may wonder why I was needed for this errand but I had a career in retail management and have many decades in Boulder as a shopper too. Shopping is "not his thing" until it's a necessity or beyond! read more

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Max was incredibly helpful with my exchange today; His patience is appreciated. Thanks Max!

This location continues to decline in outdoor community vibe and customer service - perhaps it's REI all over? Although the Denver store is pretty decent, in my opinion. My 4 year old was peddling around on a bike, and since he's still learning to stop - was not able. The bearded bros came a running "no no he can't do that". I was waiting for the mace. Being grandiose but not too far off. Their panic was hilariously overzealous. Take pride in your job but brother - Your assistant daytime front end merch manager status equals zero power. Y'all need to chill the eff out. You're an outdoor gear store. Supposed to be a part of and embrace your community. There's a reason why people are turning in their memberships left and right. You're one step away from being in that Walmart level of stores. Sad. Adios- Chad, Kyle and Aspen. read more

The first thing I noticed when I saw this store is that it was a very popular place to buy stuff for hiking. The first time I've ever been there was to go there to see if I was correct and behold I was read more

Just went in to the REI in boulder for an online order pickup. I bought some hiking boots and hiking poles. I wanted to try them on in store so I went to the back of the store where the shoe department is. I was quickly helped by Thomas. They ended up having a size smaller in stock so we compared the two. I chose the smaller size and Thomas helped me pick out inserts for arch support and cut them to perfectly fit the boot. I bought the Salomon X Ultra 4 Mid GORE-TEX Hiking Boots with SOLE Performance Medium Wide Insoles. My Fiance liked the boots so much he got the men's version and Thomas also helped him insoles for his boots. Thomas was very knowledgeable and friendly, great advice! This is why we shop at stores like REI. Thank you! read more

I love living so close to an REI. There are frequent classes and events to keep everyone on their toes. Their used gear sale is absolutely not to be missed! While this location does not rent camping gear it does offer a great variety of services, including bike and ski tune ups and repairs. The staff are always friendly and welcoming, whether you are purchasing a big ticket item or returning something that just didn't work out. Wanna save some $ on you next online order? Ship it directly to the store to waive shipping fees! Wanna save even more? Snag their credit card (and earn REI bucks for your purchases) and register to become an REI member and get big savings throughout the year. read more

REI - Pride bottle :) - Bikes Near Me - Boulder, Colorado

Great store in Boulder! Usually has great selection of anything you need. The women's sale section usually has styles of brands that are actually cheaper than buying that thing from the brands sale section which is nice. Good selection of things but tends to run out of smaller sizes pretty quickly which can be a pain. Lines usually go fast at the cashier and the associates are very helpful and knowledgeable. I usually buy shop here in person because with outdoor merchandise I find it better to see it in person but I occasionally do also go on the website. read more

I cannot tell y'all how HAPPY I was! I walked into the REI just to browse and found my dream coat I'd been searching for. Not to mention it was HALF OFF! I took that sucker right up to the register and the employee was super super friendly. We had great conversation and he was just as ecstatic about my coat deal as I was! Very clean and organized store. When you visit, be sure to check out their garage section. They are constantly adding items daily (as told by my checkout employee) read more

I am a reI fan. I do a lot of outdoors activities and they have everything I usually need. Also I like their return policy. I buy stuff more confidently knowing that I could return it if it doesn't work. Indeed, it is very rare that I have to return something. But knowing that I could makes me feel better. I visited today for the first time since the beginning of the pandemic. They are quite well organized. I had to to wait outside for about 10 minutes. They let in people in in a fashion: one out/one in. The store was fairly empty and I didn't recognize the usual hive that rei is. read more

Good place to grab nice some gear for a trip. Obviously the company speaks for itself. The staff was friendly and the location was very large inside. Plenty of gear and lots of selection. They carry many high end camping items that you cannot find elsewhere. Picked up a $15 piece of special foil to cook with and it's still worth every penny. read more

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Top notch spot! Got some rental gear for a good price while I was visiting the area earlier in the year, recently visited again for help researching gravel bikes; both times, the staff have been incredibly friendly and knowledgeable, and it's been great to see so many options. This store's also got a sizable clearance section, and another for refurbished gear, so you can snag some great stuff at a deep discount. read more

REI is the best! They provide great quality and the expertise of the staff is very unrivaled. When we go to REI we know we can count on these values. We also appreciate the the coop ownership model. read more

I bought my first hybrid bike the other day and had the best experience! The staff(Brandon, Kim and Allison) answered all of my questions and really took time out to make sure the bike properly fit my frame. They are very knowledgeable about bikes and we're a joy to work with! read more

We went during their annual sale and got several things at least 40% off. They had great customer service. When a couple things we wanted were out of stock they helped me find it on the website and I got the sale price that day. read more

I'm passing through this area and need roof racks for my car. Every other REI in the country allows dogs inside but these guys are unique. It's very hot outside here and they told me the dog needed to stay in the car. Specifically because there is a dog upstairs in the office. However, the dog can come in with a vest on? So if the dog is wearing a vest than jt won't bother the dog upstairs? Makes no sense. In a hot place like this, with rules in Colorado about dogs being safe in high car temps, you think they'd let dogs in the store. Especially when you're just passing through and don't have a house to put them in. No thanks. This place sucks. read more

Pretty much your standard REI. Good place to get hiking/climbing/camping supplies if you need them to be relatively light and are willing to pay relatively more. My only criticism is that the climbing cordage/webbing is not in the climbing section. It's hidden in a secret warehouse area. I'd expect this if it were...say, the Jacksonville, FL REI but...in BOULDER? There's so much climbing all around this location. Maybe climbers go to the hip local shop? And I don't know about it? Cuz I'm a dumb tourist? read more

It's REI, what's not to love?! Definitely one of my favorite retail chains around. This location has everything you need to play in Colorado. Had an awesome sale going on while I was there. Picked up some essentials for skiing at a great price. read more

Longtime member of REI. But an outdoor store that caters to people who live on the road but doesn't allow dogs... bummer! Would rather take my business elsewhere than leave my dog in the car. read more

REI was one of my favorite outdoor stores. Very disappointed to stop into the Boulder store. They still want everyone to wear masks. Their stock is very low, not enough sizes. Out of everything we were looking for. read more

I was looking to burn some Christmas gift cards on some solid alpine clothing to trek some Colorado mountains in the winter. As I was sorely underprepared and nearly frozen the first time I needed something reliable gear to withstand the elements. As I browsed the clothing section an employee was eager to help explaining to me the different brands and they advantages. Since the store was cleaned out over the holidays they didn't have my size so the store clerk was nice enough to offer to scan anything to see if they had anything in stock and provide a sku number if I wanted to order online. Walking out of there I felt like I found some great deals with REI's brand of clothing. I'll be coming back if I need any other mountain gear. read more

REI - Bikes Near Me - Boulder, Colorado

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The staff here seriously makes my day on every visit. Today I spent an hour running around Boulder looking for the simplest item for my skis and REI team members worked together to help find them for me. This is why I have the membership, that and the ski tune ip shop which always does a great job. Thanks REI!! read more

Went to this place to get a 20$ item . They wanted to sell me membership for $20. I said I do not want to be a member and give you my personal information. I just want to buy this cap. The cashier keeps on insisting to sell me a membership. I said I do not want to become a member. I just want to buy this cap . She tells me if I don't become a merry you can not buy this cap. Plus everything is priced 10 times more than other places . read more

If you need shoes, ask for Michelle! She was uber helpful and knowledgeable. I'm not a shopper and she made the experience fun instead of overwhelming. My feet are so freaking happy they don't know what to do with themselves! read more

If you are in Boulder looking for an excellent boot fitter - look no further, just ask for Thomas when you get here. He is a wonderful associate who took one look at our sons feet and without hesitation, brought out a few pair of boots he felt would fit him. Bingo, first pair he tried on were the winners. He then did the same with skis, bindings, poles and gear. He was very patient with us. He has much experience skiing on and off trail. So if you are in the market for new gear - make sure you check with Thomas @ REI Boulder. read more

I love REI, but the manager Matt here is rude and because he didn't like me, and I think because I'm from NYC he was mean and rude, making comments about me in public. I will be taking a very long hiatus from this location! read more

Great selection and great for any camping or hiking needs. Not the cheapest but the quality is excellent and the brands are above average Wish the size range was broader Did not have my waist size 29 read more

So apparently Spyder clothing is made by a company other than Spyderco which makes knifes. Omg could that not be anymore confusing? REI still is in fail mode after claiming that they had all kinds of Spyder products like ski jackets and when I went here to hold them up to that. They had NO such products. Only for kids. If a company says they have something they sure as hell better have what they say. A pet peeve that went unsatisfied. read more

I had the fortune of shopping at the original REI in Seattle. The REI store in boulder is so far away from the give a crap about your customer vibe REI is about. I stopped by this store on a three occasions to rent ski's or shop and the kids there seriously are jerks. They really need to go to McDonalds or someplace where they can be their natural condescending ass holes and not be out of place. REI boulder send your weenies to the Denver or Seattle store for training. Or become a TJ Max where they'll fit in Better. Or just close down and let a real outdoors focused store take your place. read more

Never can get help when you need it and get too much help when you dont want it. Its ski season where are your sales associates for the seasonal department that is in season. read more

I love REI, but don't waste your money on their bike repair shop or their ski tuning operation. Their standards are very low, and the people work of their don't even seem to know what a good job is. Very disappointing. read more

We came into this store with some complicated returns and customer service needs, and had one of the most gracious and helpful interactions with the floor supervisor (Nicholas) I've ever had with a customer service representative. He was super patient and despite some of his electronic systems being a bit on the fritz, really sought to make sure we were helped to the highest degree possible. Over the years, this store has always impressed me and made me proud to be part of the outdoors community in Boulder. Thanks Nicholas and the rest of your team! You guys kick ass. read more

Take note, Boulder REI is under renovation and I am so excited to see what it will have inside! The Boulder store has always seemed inadequate to the other REI's I have ever been to, so this expansion and construction is much needed. Supposedly they are incorporating tons of green strategies and sustainable building tactics, which is always a plus on my scale. They will have new sections for paddles, bike and ski shops, and even rooms that non profits and community organizations can use. In the meantime, while the store is under construction, REI Boulder is trying to maintain a good selection of products and customer service, but both have kind of suffered. The staff are a little more edgy (I guess I would be too if I had to hear construction all day) and they seem to be slim on the staff side. There were only 3 cashiers and a long line of people waiting to pay, so an expansion in store size will probably be followed by an expansion of new hires. My favorite part of REI? The Co-op membership cards... This membership gives you money back on full-price items... It also allows you to go to special sales, like the REI garage sales... Where they resell merchandise that got returned that they can no longer sell at full price. Score for us when the item was used once and the poor camper didn't like it! My boyfriend got a really cool European camping cooker for a $1! It is small, light and works great. We have never had a problem with it. These deals are what REI is all about. * Star one is for being originally from Seattle... Like me, all things born and raised in Seattle turn out great... Smirk ** Grow baby grow star two is for the much needed expansion *** Lean mean green machine star three is for the sustainable building practices **** Give me a deal star four is for the membership opportunities ***** Let's set up the meeting star five is for making community rooms... A great resource for my foot fetish club to meet at read more

REI - Bikes Near Me - Boulder, Colorado

Nice selection of last minute snacks on the way to the crag! read more

REI - Bikes Near Me - Boulder, Colorado

I saw online that they had the kayak cart I wanted in stock,so I went to the store to buy it. The clerk said they show they have one but after 15 minutes with a couple of people searching it couldn't be found. So I went home and ordered it online from REI to ship to store for pickup. I ordered it on May 26th and it was to arrive at the store on June 5th, today is June 8th and no kayak cart. I called the 800 customer service number and was told that because they had sales at the time I ordered and delays were expected. Really 14 days + to get something I ordered online is very slow. REI failed in the store with merchandise they couldn't locate and fail again by delaying my order with no communication telling me of the delay. I still don't have my merchandise and only know that I should have it in the near future. read more

I have mixed feelings about this review. The bike servicing was good. I was told it would cost $80 for a bike up with another $15 for two inner tubes. If anything else was needed, I would be called. The next day around noon I was called and told my bike was ready for pickup but instead of the $95 I was expecting I was charged $163. The brake pads cost $42! Overall very disappointed as I think I was taken advantage of read more

We have been members for more than 30 years, and today marked a low point in customer service. We had visited the store to find new hiking boots, and waited patiently while a young woman was helped. The shoe area representative clearly saw us - acknowledged us when she returned with 6 boxes of boots for this other customer to try on - and, then she turned on her heel and walked away to another part of the store to ask if anyone needed help. We were dumb-founded. Hello? So today REI lost more than $600 in business. Better customer service training is needed, clearly, at this location. read more

This store can be crazy busy on weekends so sometimes there is a wait for help. But after waiting almost 15 minutes for a store staff to finish trading stories about going to school with an attractive young woman, while ignoring me, I went in search of help. A store manager, Sahara, arrived a few minutes later to help me. She is a customer service pro and working with her was a pleasure aI left the store reminded of why I've been an REI member for several decades. 6/15/19 How ironic, given my last review. I needed to replace my sunglasses and again wandered around for 15 minutes unsuccessfully looking for help. Again, I noted that attractive young women seemed to do very well finding help. Instead of looking for a manager, this time I thought, screw this place, and decided to head over to Jax. read more

REI apparently no longer stands behind their products or their return policy since the Covid 19 epidemic. I waited almost 4 months trying to return two identical products I had purchased. I finally chose to mail them back. They insisted that I had returned the second item, which I did, only to purchase it again a few days later. BOTH PRODUCTS WERE DEFECTIVE. All of these transactions are visible on my REI account for close to $500. They have kept my second item and are sending me $50 instead of the $250 that I paid for it. It took them a month to respond after receiving the items. Sorry to say REI has just lost an enthusiastic supportive customer. NO I WOULD NOT RECOMMEND REI TO A FRIEND. read more

Ridiculous. Ordered a bike online that was said to be ready the next day, they send me an email the next day saying it is ready for pick up. So I drive all the way to Boulder to pick it up and the guy says it's going to be another 7 days to assemble a bike. I tell him it told me it was ready for pick up and he says "but at the bottom it says to call first" why would you even send the email in the first place? Not to mention I had a friend order the exact same bike from the exact same location and it was ready in 45 mins after he ordered it. He can't give it to me unassembled but they can ship it to you unassembled...ya that makes sense. read more

REI - Bikes Near Me - Boulder, Colorado

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What was once an easy and fun place to shop, is now nothing more than another disappointing big box store in a small town. Customer service on the phone varied tremendously from the in-store experience. Called and explained my concerns about exchanging a gift for the same item but a different color. Had to special order the right color and waited over a week for a confirmation email saying the item arrived. Came in to exchange, left with disappointment and disbelief. "Can't provide the gift givers phone number, can't exchange the item". If you're going to make customers jump through the hoops of "special" ordering to make them happy, then shouldn't they BE happy? I'm sticking to the small shops. read more