These guys are absolutely fantastic -- knowledgeable, patient, and genuinely kind. I was recently diagnosed with a form of Parkinson's Disease (PD) and haven't been able to ride because of symptomatic orthostatic hypotension (basically, my blood pressure drops when I exercise). To stay on the bike, I decided to switch to an e-bike -- the Specialized Creo 2. Even though it was on back order, the staff gave me options to speed up delivery and spent an entire morning walking me through every control, fine-tuning the setup, and even throwing in a few extras. This is more than a review -- it's a sincere thank-you to everyone at University Bicycles: sales, mechanics, and management alike. You turned what could have been a tough transition into an uplifting experience. read more

Joe in service was super helpful and answered all my questions. Got a hand me down bike that hadn't been ridden in 15 years, took it in here for a bunch of parts and a tune up. Definitely would recommend. read more

This place helped us diagnosis an issue with our Bosch battery. They fixed the issue in less than 24 hours which was so helpful, since we rely on our bike for a majority of our transportation. This business genuinely loves to see bikes on the road and has amazing customer service. I will be going here for all my bike servicing needs. read more

I have been going to Ubike for many years. I have custom built titanium bike (not from ubikes) yet I sent several friends to purchase new bikes at this Boulder store. The sales staff doesn't upsell and there is no pressure involved when it comes to making a decision however many demo rides it takes. My highest recommendation goes to the service staff. These techs know their stuff and really listen to my concerns. Recently I upgraded my gravel bike from shimano 2x to sram 1x w/electronic shifting. What a pleasure working with staff there to get my bike dialed into my needs and wants. Very professional and friendly, I adored working with Pierce and Michael on this upgrade. If you are considering doing anything with bikes I highly recommend this shop! Oh yea, Tyler at the front door is the best guy at remembering names. read more

University Bicycles - Bikes Near Me - Boulder, Colorado

Great Specialized Bike selection and super service!!! The team communicates well and completes work on time.

If your question is "can you change a tire?" or "can you change a brake cable?", I'll tell you the answer and save you a trip. But they'd love to sell you a new $4,000 bike. Try Freedom Folding Bikes 3119 28th for a new bike or repairs. For repairs, 1823 Marine St, Boulder (720) 837 8984. Bike Works at 2886 Bluff (720) 287 2884 for tune-ups. read more

Great customer service! Bike went on sale on Specialized website after I bought it in the store. I called the store and they kindly refunded me the difference. Also got great advice when picking out the bike. read more

We rented two bikes for a couple of days and all of the staff couldn't have done a better job. Nothing was too much trouble. Special thanks to Ollie who got us sorted! read more

Bought a bike there a few weeks ago. Tyler, the manager, provided some outstanding customer service. They were able to make the adjustments I requested free of charge even though it required them to cannibalise another bike. They didn't hesitate to make that happen after I was clear I was in no hurry. Rest assured you are in good hands at U-Bikes read more

Wowwwww, an icon bike shop for sure. New top of the line stuff, but as I'm an OLD racer myself, I had to look over the posters, road bikes, photos, jerseys etc.! read more

University Bicycles - Cool! - Bikes Near Me - Boulder, Colorado

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Hats off to Doug and his team at University Bicycles! I was visiting Boulder during a busy holiday week and reserved a Yeti SB120 for a 3-day rental. What a wonderful experience. The entire process was seamless. From walking in the front door, being directed to the rental counter, setting the bike up for me and giving me suggestions for local rides - everyone was friendly, available and taking extra care to assure I was happy. I had a blast on the trails (I only wish I had had more time) and had zero issues with the bike. I'm looking forward to my next visit to Boulder!!! (BTW, they have a 24-hour vending machine outside the store if you need bike-related stuff during their off-hours) read more

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Totally great experience. I did the online rental reservation the day before getting my bike, and when I showed up the next morning at 10, everything was ready to go. There was even a guy waiting at the door to help me as I walked in! They made sure the bike seat was adjusted to my height and off I went. The return was easy, too: a quick check of the bike after all of my radical trail riding and I was good to go--it took about two minutes. Compared to other bike rental experiences, this one was the best for me bc of the customer service, ease of web page, and excellent equipment (I got an aluminum Specialized). I can see why they've been in business for so long. Way to go. read more

My favorite cycling store in Boulder, a terrific combination of awareness, knowledge, and customer service. Their motto is "unrelenting friendliness" and they consistently bring it everyday. It makes the whole visit a good one. I'm grateful for their guidance and professionalism, and will always make them my first option in Boulder County. read more

I went to every bike store in Boulder and ended up here. Searching for e bikes for the bride and I The selection here was by far the best in the city. Plus got an outstanding deal But the icing is the staff- super helpful and genuinely concerned about the customers needs!! Buy your next bike here!!! read more

This is possibly THE BEST store I've even been to. I live outside of Colorado where great service and bike retailers never cross paths. This store is the pinnacle, benchmark of what other stores should strive to match. Great selection of bikes, very well staffed, and everyone I have dealt with is beyond knowledgeable and professional. I wanna move to Boulder just because of this store...and the restaurants. read more

Absolutely love this bike shop! I have rented bikes, shipped my bike to be built from the East Coast and they are so reliable. Always going above and beyond. Thank you!! read more

Loved this place. Super easy to rent and gave us the best price for our family of 4. A e-bike for me too worked for my asthma. read more

University Bicycles - Bikes Near Me - Boulder, Colorado

Bikes are not the highest of quality. The customer service sucks terribly - they do not greet you upon arrival and have a lack of knowledge/judgmental when you ask questions. The store is dark and unwelcoming. Would not recommend to anyone buying a bike in Denver. read more

I pre-ordered a bike from U Bikes in the middle of a pandemic. Obviously that means I had to wait several months. I received calls every month from this shop giving me an update on the order and when I can expect it. I really appreciated this gesture and it exemplifies the quality of service this place offers. I finally picked up my bike and it was perfect. It was set up the way I asked them to including setting the bike up for tubeless. The bike was missing one screw to mount the bike computer. After a quick email, I was told to drop by and they will provide whatever was missing. I didn't expect them to be so quick and accommodating. Overall, I highly recommend this bike shop to everyone. read more

University Bicycles - Specialized Diverge - Bikes Near Me - Boulder, Colorado

I had a great rental experience! They were super accommodating, especially after I fell and scraped up my hand while riding a rental. They let me return a little after closing and gave me bandaids and ibuprofen to help with the pain. I highly recommend them! read more

The customer service here is second to none. I bought a bike here in May 2020, after having a 10p chat through their online app with Gabrielle. She was awesomely attentive, made a great recommendation, and even followed up on my purchase. When I picked up the bike, the bruh who helped me gave me tips, helped me load the ride into the car, and was on his game. We liked the place so much my wife went back to get her bike here as well. We've both been pleased and the experience was awesome. Fans for life. read more

I came in here today to test ride a few Yeti mountain bikes. The staff was so knowledgeable and kind. I think I spoke to or was greeted by over 5 different staff members, all just trying to help and answer any questions I had. Lock was particularly awesome, spending what felt like forever sharing what he knew about the bikes and guiding me toward what would suit me best. While I didn't ultimately walk out with a bike purchase (they didn't have the particular bike I wanted in stock), I never felt pressured and was impressed with the overall experience. Also, their store is massive and it felt like they have the biggest bike in inventory in town. Awesome bike shop and I will no doubt be back! read more

Best customer service in Boulder. Thank you for being kid friendly without the drunks I have seen in bike shops with bars.

This is exactly what you want in a local bike shop--great selection, knowledgeable and cool staff, and great customer service. I'm an experienced mountain biker, and while visiting Boulder came here to rent some demos. Keep in mind that many shops still don't have demos available post-covid, but Univ. Bicycles has an entire fleet of high-end bikes. This will be my go-to shop when visiting Boulder. read more

Despite scheduling me three weeks in advance (knowing all the details about my bike beforehand) when I arrived, they refused to service (basic tune up) my bike as it's not new enough. They actually said "their team doesn't have the tools or experience to do it!" There's nothing unique or complicated about my bike, but apparently Rim Brakes and 21 speed Shimano XT are too complicated for them. Mind blown! Total Fail. Will never return for new bikes or service. read more

HORRIBLE service in purchasing anything online. Even when spending thousands of dollars they make it a hassle to pick up the items and put your transactions on hold. Also they use PayPal as a way to finance anything which ends up being one of the most complicated companies to work with. Tried to give a small business some of my business but will never recommend anyone to go through them. After all my issues they still decided to not allow me to pick up my items they actually returned my transaction without consent and then left me without my money in my account for over two weeks. read more

Walked in to rent a road bike. They didn't have any so I rode a gravel bike for a couple of days. While the bike was fine the front disc brake squeaked continuously every time I used it. I took the bike back and one of the Service blokes worked on it for 15 minutes. No change. I returned the bike at the end of the second day. Went back two days later to rent a bike again. Got a different bike which was the same make and model though a larger frame. Bike rode well though just like the first bike the front break squeaked loudly every time I used it. Using the front brake never felt like it was stopping quickly enough. Not exactly the best situation when coming down some of the hills around Boulder. While it did not feel like there was air in the brake system it might be worthwhile to replace the oil to see if that would solve the problem. What was disappointing about my experience: - For a bike shop of this size having no road bikes to rent - Confusing rental pricing structure - Brake problem read more

Was an awesome visit at University Bicycles. Went in to look at some shoes, came out with an amazing experience with Bergen! Seems every visit gets better and better. Some pretty stellar staff working there. Great environment and feel of the store. Thanks for making out experience a fantastic one! See you soon :) read more

While in boulder i enjoyed renting a gravel road bike and went for a few nice ride in the local mountains. I had emailed them prior and worked out the sizing details. I showed up and was promptly welcomed and assisted with fitting. I was out 20mns later with my pedals installed ready to enjoy a ride. The place is huge, has plenty of people helping you out. no surprised of so many good reviews. Keep at it! I sure hope to be back read more

We rented two bikes to ride around campus. We had a great experience and the price was fair for the quality of bikes that we got. The bikes were so fast and comfortable, even for the cheapest option. They gave us helmets and a bag to hold our belongings. As an aside, biking around Boulder is one of the best ways to see the city because there are so many great paths. We did a couple loops around campus, around Pearl and then up to Chautauqua. read more

A complaint about the bike repairs: A decade ago I bought a Specialized bike at University Bicycles, and after a couple of years the gear shifting would stick. I brought it in for repair and they replaced the shifter cables. It barely helped and I'd have to bring back again the following year, paying quite a bit for the multiple cable replacements. Looking online I recently saw that the Shimano shifters on the bike are known to get stuck, and they just needed to be cleaned out with a degreaser (WD40). I did that and a few minutes later the shifter is as good as new. Did the University repair people not know that? Why did they repeatedly sell me cables which didn't fix the problem? It makes me wonder about the quality of the repair service there altogether. read more

I can't say enough about how much I have benefited from the custom fit services provided by Logan. In the first ~400 miles/15 rides post fit early April, I feel like I am "one" with my bike: greater power transfer; greater efficiency; less strain on hips/knees; and less recovery time all which equals the most important goal: getting out and enjoying the ride. Also, this goes beyond a "feel"; the results have been demonstrated via performance stats across the board. I elected for the mechanics' evaluation and the Retul. Combined, Logan was able to identify exactly what I needed to correct my positioning on the bike to relieve knee discomfort and overall comfort. For me, he honed in on cleat and saddle positioning (with micro adjustments with a shim in the left cleat and medium footbeds in both cleats), including identifying what is shaping up to be by far the best saddle and cleats I've owned in 15 years of cycling. Logan's balance of "science and art" demonstrated by his expertise in the Retul system, his "eye" for what was needed to meet my goals, his excellent communication style, and his own passion for bikes and riding, is a 10/10. Thank you Logan! Greg A. read more

My 2 year old Cannondale bike began to break spokes on the rear wheel. I repaired it twice, and when it broke another spoke, I checked the Cannondale warranty. It appeared that they would cover the repair/replacement of the wheel. I brought the bike into Uni bikes about 2 weeks ago. Pierce documented the defect, and filed a claim with Cannondale. A week later I had not heard anything from Uni bikes or Cannondale. I called Pierce and he hadn't heard from Cannondale either. He suggested that it might help to call Cannondale warranty dept. I did that. A week later the new wheel showed up at the store! Much thanks to Uni bikes, their great staff and Cannondale. This is how you create customer loyalty! Rog read more

I needed some help on my mountain bike in a pinch and Roy from the team at University Bicycles fixed it right up fast and friendly. Great customer service!!!!!! Got to get back on the trails fast on a beautiful day here in Boulder, Colorado! read more

I LOVE University Bicycles! I'm an infrequent recreational bicyclist, so I'm not an expert on bikes. But I know customer service, and the employees here offer it in spades. I bring my bikes here at least once a year for tune ups and to get things fixed. I've been doing that for many years and I've never been disappointed. The mechanics are all really competent and friendly, and there are enough of them that I usually don't have to wait very long. Typically they fix what I'm there for and often fix other things that I didn't even know were amiss. Many times they charged me only for parts, not labor. This is a great place to bring your bikes! read more

University Bicycles is located in a nice central location on Pearl street, their selection is pretty solid, and they let people use free air off of the street...pretty cool. Still, what really sets University Bicycles apart is their fantastic customer service; I went in here with my girlfriend to fix up her old cruiser and was asked over 5 times if I needed help by different people when I moseyed about the store. And the price tag for the service? $10 dollars. Yeah, they won me over. Only gripe is the weird mural outside of the girl on the bike busting through the wall....not so into it. ----------- Oh SNAP!!!! So apparently when my girlfriend went in to get her flat repaired they screwed up and forgot to add a gear shifter part, which means she was stuck in her top gear and couldn't shift down. We learned of this problem when we took the bike into Boulder Bike Smith. Anyway, we rode back and they looked confused, but after a bit of searching found an acceptable replacement, and repaired their error for free. Still, can't really give them a 5 now can I? Going with 3.5 now. read more

University Bicycles - www.ubikes.com - Bikes Near Me - Boulder, Colorado

Look at this rental agreement confirmation: Thank you for your rental reservation! Thank you for your bicycle reservation! When you pick up the bicycle(s), remember to bring photo identification and a credit card. In order to make sure your bike is ready when you arrive, we schedule all reservations from the time we open to the time we close. However, you will only be charged for the time you actually have the bike. Each bike comes with a helmet, lock, map, patch kit, bottle cage and your chosen pedals. If you won't be picking up your bike in person, be sure to sign a liability waiver ahead of time by following this link: https://ubikes.com/rental-agreement/ [ubikes.com] Your bike cannot leave the store until this has been signed. Questions? call 303-444 4196 or email rentals@ubikes.com [ubikes.com] So, when I asked for some $$ back to pay only for the time I actually rented the bikes (less than three hours) I was told kindly to pound sand and that no matter what their confirmation said, that I was going to pay for the whole day. Nice bikes, but deceitful business practice! read more

Five stars today because the customer service has improved and that really matters. Being a middle aged woman, I've stopped going to unfriendly bike stores like Full cycle, where the staff is too cool for my business. I needed a new handlebar for my mountain bike. They had the same one I saw online for less $. Then they got it on right away for $20. Everyone was super friendly and helpful. read more

I'm so impressed with the customer service here. The bike selection is incredible, too. Ben was extremely helpful, knowledgeable and patient in helping me find the perfect bike. I bought a rack and kickstand with it and they installed it for me right there. It gives me peace of mind that I can just bring it here and get it serviced for any issues in the future. Satisfied customer! read more

University Bicycles - Bikes Near Me - Boulder, Colorado

The whole crew at University bicycles is really easy-going, accommodating, and helpful. They had the right part at the right moment and and took care of me quickly amidst the COVID-19 conditions. The coolest part is that there is no hint of condescending attitudes towards newbies like me... Colby is a champ for not making fun of me for putting my bike together incorrectly. He is also a legend for being so helpful and giving me some solid education. Beware of me on the trails I am absolutely a liability which is why University bicycles so helpfully set a helmet out for curbside pick up. It took a global pandemic for me to write a yelp review, but don't let that minimize the authenticity of my gratitude towards this radical crew. read more