Got a Hyundai Elantra today! Super nice staff and honest. Felt like a good business deal will recommend to others read more

Neill's Wheels - Car Dealers Near Me - Eugene, Oregon

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The worst experience I can say I've ever had with a car dealer ever, they sell car and trucks for more Than they are worth, knowing exactly what's wrong with them, add on 1 yr warranty, , offer to you insurance representative , then when you get the paper two weeks later the insurance broker got his payment for administrative work but ins payment wasn't pulled and now they have reposessed the vehicle, there's your first fraud trap, so you don't know what you've done wrong you race to get your vehicle back bc u just paid them 2,000 Down and they slap you with not having insurance from the first day you bought the car till rite then plus repo fee , so now you've been bent over for another 1100 , the vehicle broke down first night off lot so it been I. Their shop for most the time they charged you for not having insurance, now you've haven't even made your first payment yet. Two more weeks go buy make your fist payment , truck start making weird winding spinning sound, really loud, you call make an appointment to bring it in, you call and have to move it back a day bc you got called into work. In the the mean time during that use few days your attempting to make you second car payment thru their link they have sent you, when attempting to do so the website keeps indicating that there is no information on you and your vehicle to start an account with, you contact the dealer, they say and I quote go ahead start an account and give us your password and we will add our info? Do what? Are you seriousing me rite now? Uh no I can't start account bc I don't have my info ur supposed to put in prior, at this point your beginning to get the bigger picture. Now you've been in contact with them everyday religiously, You have a veterinarian emergency come up with your dog who is family, you send them a message letting them know hey I had an emergency and it will make me late with my payment by about 8 days, they don't respond , four 4 days you repeatedly attempt to inform and receive any type of response, on the fourth day you go to work and they take your truck, then send you a text from the number you been texting with that they couldn't allow for a late payment, they were repossessing, it doesn't end there, they stole my compressor, my 5 gallon gas can I just bought, my speakers, my tools and my money that was in the armrest, this after he told me it's all Locked up nice and tote don't forget to bring your keys and the truck is wide open hood raised belts off , and all my stuff is stolen gone, the flipping police are like what do you want me to do about it? So don't buy here Neil's Wheels Steels peoples money not rich people not insurance companies but hard working pay check to paycheck people and then when he gets his property back any way he sees fit he will make the same money off someone else that you just got robbed for and the cycle starts again! Who can champion this disgusting abuse of the sales laws in Eugene Or ? Anyone in it for the little guy who's desperately trying to recover from financial exploitation and manipulation? Theft? How many complaints does a buisness need before someone will do something I'm not the only one he's done this too. read more

New If I could give 0 starts I would, every bad review you see here is correct. My family of 6 (4kiddos) were in a tough situation, Mike and everyone and Neil's tried to make us feel as if they were helping us by taking 750$ down that we didn't have to give and getting us into a 2010 Ford Taurus, the AC doesn't work in the car and I have a 3 month old baby so they told us they were going to fix that for us we just had to "schedule with they're service team", a couple days after purchasing Mike asked my husband to come in a resign the paper work because he signed the paperwork for the wrong vehicle the first time, my husband noticed they never gave us the car fax or the recalls for the vehicle after asking Mike multiple times for the car fax to be emailed he had him print it out when he was there signing, which he then noticed they sold us a car with Bad breaks 10% on the front 20% on the back mike and Sarah reassured us we can get the breaks fixed as well all we had to do is schedule with the service department yet again, 12 days after buying the vehicle the check engine light comes on, after that the same day it starts flashing so my husband drives it straight back to the dealership as we have only had this car for 12 days and they're 14 day contract states if something goes wrong with the car they will "fix" it. They give us a loaner that reeks of cigarettes so bad I can not have my 3 month old daughter in the vehicle, my husband goes back to ask for a car that is safe to put our family in as we have 4 kids, they give him a car that doesn't even register someone is sitting in the passenger seat so the airbag doesn't turn on. At this point we are heart broken and frustrated my husband talks to "Neil" himself and basically says if the car can't be made a sad for our family he would like to unwind the deal and give the car back. Being the crooks they are he is told if he would like to "voluntarily repo" his car he can do that forfeiting out 750$ deposit that we didn't have to give in the first place with no way to get another vehicle for our family, he is also told that since they're is not "commitment in writing" regarding the breaks he has to check with Sarah and Mike to see what was committed to even tho I was sitting right there and heard everything. Almost any dealership you go too will allow you to unwind The deal if the car ends up not being a good fit most dealerships are shading but they are not out to completely fuck you out of your money and leave you worse off then you were when you showed up there. People who show you a smile and hide behind the idea of lending a helping hand who later turn their back and basically say we're going to take your money and your shit out of luck... I've never been so disgusted with human beings in my life. My husband sells cars for a living.., and neither him or I have seen anything like this. They could have taken they're car back given us our deposit which is the last of what we have and told us good luck on our journey but instead they do this.... Don't buy here read more

DO NOT BUY A CAR FROM THIS PLACE!!! my colleague just purchased a used vehicle from here. He is not mechanically inclined and knows nothing about cars. It was a car that blue books for less than $1500. They charged him 33% interest and when he got home and showed the car to somebody that knows a little bit about auto mechanics, all kinds of troubles with the engine leaking oil. The car had like 230,000 miles on it. The sale price is over four times the bluebook value value not to even mention what he would pay with the 33% interest. This was on a Saturday he took it back to Monday, which was the next business days and said I don't want this car told him... "TO BAD" ! He left the car there with the keys... Not sure what's happening with it yet but so far they refuse to give him his down payment back or let him out of the deal. This is all around, just bad business and dealerships like this need to be held accountable. read more

I can't even begin to say what a bunch of thieves, liars , scumbags , these people are. Bought a car 45 days ago and the head gaskets blew . Paid for the warranty . But they are not honoring it. The car had no horn. Which is a federal safety standard. Stay clear of these people no matter what. I'm learning the hard way read more

Worst service ever! Sold us a lemon and lied about financing and guarantees complete ripoff and definition of a shady car dealer

I would not recommend buying a vehicle from this place. They encourage you to take it to your mechanic to get it checked out and then tell you they will make the necessary repairs if you want to buy the vehicle. Don't be fooled, the repairs do not get fixed. You're going to end up with a vehicle you have to put thousands of dollars into on top of what you're already paying. I would give them zero stars but the app won't let you post without choosing at least one. read more

Disgusting people sold me a car that broke down one week later. Casey is rude and wouldn't help me because he said I bought it "as is". Very shady dishonest people who are mean after they get your money. read more

do not waste your time gave me a broken car and didnt man up about it . go to another dealership save your money and go to someone else they use you‼‼they do not care. they will laugh in your face when they sell u a broken car. dan will lie to your face make you think your getting a good deal but you will end up getting a broken car. read more

They took my car cuz I missed an oil change and said I put to many miles on it and said I never put insurance DO NOT GO THERE THEY R NOT FAIR AND THERE CARS AR NO GOOD DO NOT GO read more

They sell broken cars before they let the mechanics look at them. We only had the car for 4 days before the cluster panel went out. It hadn't been cleaned and smelt like it sat for a while. Took almost a month to get it back from repairs. Talked us into putting $100 down before we even test drove it because "4 other people were looking at it". I definitely say go to another business when looking for cars. read more

I found a great van at Neill's wheels and was able to negotiate a reasonable price for it (which was much lower than what they had it listed for). Unfortunately, management gave me a huge headache when they failed to submit my registration. I had to call them on 3 separate occasions to request the submission and once they finally went to the DMV, they FORGOT to send me my tags/plates for another week and did not inform me about the delay. Quite a pain as I was about to leave the country on extended travel. Nice van tho ;) read more

Neil's went above and beyond to help me find a vehicle that work for me and my girlfriend. The car the found was having issues and they fixed it with no problems at all. I would suggest Neil's wheels to all my friends and family read more

Sells awful cars!! Overpriced for junk and multiple staff members were not wearing facial coverings either properly or just not at all.

Ron Neill And David all went above and beyond great guys to work with. I recommend this lot

Neil's Wheels is the absolute worst dealership I have ever been too. If I could give 0 stars I would. Ron will not do anything he says he will do unless you go in every week to tell him he needs to do it. There were multiple times where he was being extremely rude to me because I wanted him to do what he said he would do. Neil was helpful at first. He agreed to fix a coolant leak for me a week after I bought the truck that he didn't have to fix but he did anyways it wasnt until fixing my e brake that he signed saying he would fix before he became very unpleasent and was extremely rude to me. I went there in July 2019 to look at a truck they had. I was told it was bulletproofed with paper work and everything on it was mechanically sound. The only thing I knew that was wrong with it was the E brake didn't work and they put it in the paper work that they would fix it. So I decided to buy the truck. They told me they would call me when they had all of the parts needed to fix my e brake. I waited about 2 weeks and still hadn't heard from them so I decided to go in and talk to them myself. When I went in they measured the cable for my e brake that they had and it didn't fit so they said they would order one and call me when it was in. Once again two weeks had gone by and they never called and I had to go in again. This happened 4 times before I went in again and they had a very shady mechanic who didn't know what he was doing "fix" it. He tightened the cable as tight as he could get it and told me I was good to go. This was one a Saturday. Monday morning I left to go to work and got no more than 5 miles into my 20 mile drive to work before my e brake caught on fire. It was 7 am and they were not open yet so I limped it to work because I couldn't be late and couldn't sit on the side of the highway until they opened at 10. When they opened I called them and spoke to Neil and told him what had happened and that I needed them to tow my truck and get it fixed for me. He told me that it was my fault that I drove it and shouldn't have drove it to work and that I was responsible for getting it to his shop to be fixed, and that if any further damages were caused it was my fault as well. My boss called him and told him he needed to come get it so after about an hour he had a mechanic come and drive it to their shop and drop off and questionable loaner vehicle. They had my truck for 2 days to fix it. They called me and said it was ready to pick up. I went in and checked it over and asked about the paperwork they said they had for the bull proofing done to the truck and they said they didn't have it and would look into getting it for me. I went in a week later to see if they had the paperwork yet. They still didn't have it so I asked for the information for the dealer they bought the truck from and I called them myself to find out what shop did the work and I told Ron that a local shop in town did the work and that they needed to call them and get the paperwork for me. Ron once again told me he would get the paperwork for me. After that I went in and they told me that they were not going to get the paper work for me and that if I wanted it that it was my responsibility to get it. And that was the last time I dealt with them. I have told everyone I know to never ever go here to buy a vehicle. And I think you should all do the same. Neil I am still waiting for my bullet proof paper work for my dark green 2005 F-350 crew cab long bed. read more

Neill's Wheels - This is their way of fixing a emergency brake they made a extension for the cable instead of fixing it probably - Car Dealers Near Me - Eugene, Oregon

When the dealer realized we needed a car they tried to oversell by two grand and would only budge if we fully paid in cash. When we asked what was wrong with the car the answer was "I don't know". Over all it was an incredibly frustrating experience and the people that worked there were incredibly unhelpful. They definitely took advantage of the fact that we didn't know a lot about cars to the point where it was obvious and we felt like we had to leave. read more

Garbage ass lot. Bought a truck from them, haven't had it for even 2 weeks and found out it needs $4800 in repairs to the engine. They fail to accept blame for it. Will be filling a claim under UTPA and taking this to court. read more

I test drove about 6 of their cars and all of them had major engine issues! Don't buy anything from them Neil is a scammer! They don't care about your safety and if you don't have any mechanical skills stay FAR away from this place! You're basically buying a shell with mystery mechanical problems! You could have your kids and pets in the car and break down like I did and they don't give a FUCK. read more

I am disappointed by this dealership. I wanted to purchase vehicle, I thought they were great upfront but they asked me to put $50 down to hold the vehicle while they run my credit through banks since it was weekend. I asked for car fax at same time only to find out that car had been put several car auctions, in an accident that caused sever damage to the frame and it was no written documentation the frame damage had been repaired nor did the staff disclose to me in beginning. They were going to tell me this far without disclosing it if I had not asked for the fact I would have never known. They said they put car on rack so they could show damage repaired and took video and pics of damage, but they never sent to me. I'm not mechanic I would not know what I'm looking at. I want paperwork and numbers showing it was fixed by qualified mechanic. I did not get my $50 back after I denied purchasing their vechicle for cost of $238 mo. And I got no response back when I called and asked for my $50 back. Disappointed immensely! read more

DO NOT BUY FROM THIS BUSINESS. They are well known by a lot of people to sell lemons and do anything they can to cover up problems with their cars...just bought a truck from them and they put brand new tires on it to cover up the fact that the front end needed $1300 worth of work. The instrument cluster looks to be replaced possibly to cover up the actual mileage. STAY AWAY. read more

BUYER BEWARE!!! They will sell you a lemon polished to look like a dime. Non-credible mechanics, incompetent and will NOT make things right. Dishonest and not afraid to tell you to, 'Enjoy your new car'! when there are THOUSANDS of dollars of repairs needed. Disappointed in their lack of integrity and morals. Turn around and RUN to a different lot. These guys will SCREW YOU! read more

This company is a JOKE!!!!! Dont purchase from them because they will screw you over in the long run!!! They promise a lot, but when the time comes, they are not around to help you out. The owner Neil wont even reach out to customers that request to speak with him because he is a piece of crap just like his vehicles. Purchased a SUV that had issues which they just band aid the problems and after 5 months, everything starting going wrong. One of the promises that I was told was that their mechanics could fix issues on vehicles and just add the cost of the fix to the end of the loan so that you could make payments on it. Yup, that never happened. Called to get help with all the issues and to find a solution and over the weekend, like snakes, just came and picked up the SUV without any notification. Don't know how that is legal since I wasn't behind on the payments. Definitely getting an attorney as this company and the people that work their are scam artists. read more

The place only sells LEMONS!! My nephew purchased a car for $2000 cash down and had to take out a loan for another $2000. The car ran for 300 miles and 3 months and broke down !! The repairs came to over $1800 and we were told they would not be able to do anything. This is a business that does not stand behind their product. I will warn anyone: DO NOT BUY FROM NEIL'S WHEELS!!!! I also heard and received a copy of a mechics write up about a car for sale on their lot. The transmission was shot on this car and repairs would have been $5000. The mechanic called the dealer and informed him of this and he would not reduce the asking price of $5000 for the car. There is not a rating low enough for this company!!! They are scammers!!!! They should NOT be in business!! read more

STAY AWAY! I have had nothing but problems with these crooks. I was in a car accident and needed a car while mine was being fixed and they offer in house financing.The first car I purchased had an endless stream of problems and ended up completely dying after having it only 3 1/2 months in which they blamed me. The day I left with the car the gas gage went out, next the radio. This was all in the first two weeks of owning the car. After having the car about a month the speedometer starting to go out and was having glitches. The driver door started to not shut correctly and the driver side window felt like it was going to fall out at anytime. When looking closer at where the airbag was it appeared that the airbag had been deployed because it wasn't flush with the dash. To get to where the car died the engine blew after 3 months in which they were not willing to do anything. I have had two different loaner cars from them both had problems and died on me same day as leaving the lot with them. Once I was able to get them to give me a different car since my previous car died I am still having problems with this new one. From flat tires, over heating, and now the radiator going out after having it a few weeks. They need to be put out of business for selling faulty and potentially dangerous cars. Don't fall for empty promises from them either. read more