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Mercedes-Benz of Eugene

3.2 (63 reviews)
Open 9:00 am - 6:00 pm
Updated 1 month ago

Services - Mercedes-Benz of Eugene

Check engine light

Engine oil light diagnosis

Auto general diagnosis

19 More Services

Auto noise diagnosis

Tire Pressure Monitoring System diagnosis

Auto no-start diagnosis

Auto vibration diagnosis

Auto diagnosis or inspection

Auto pre-purchase inspection

Auto maintenance

Oil changes

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto exhaust repair

Auto HVAC repair

Auto light repair

Auto steering and suspension repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Mercedes-Benz of Eugene Photos

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Recommended Reviews - Mercedes-Benz of Eugene

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Email from Amber showing that they won't sell cars to certain demographics, apparently.
Chris S.

I came to check reviews after deciding not to use this dealership because of them starting off on the wrong foot and it looks like my suspicions are confirmed. I reached out to ask the price of the Labor Day extended special and the salesperson said that they'd check with the sales manager, but need all of my personal information. When I gave my zip code and the sales tax rate (thinking that's the only relevant thing to give me an accurate price), she said that the sales manager refused to give me the price of the car unless I gave the personal (credit app) info! Apparently you don't qualify to buy a Mercedes if you live on a certain street within a zip code?? Maybe it's because I have an ethnic last name so they wanted more information first? If this was the banking industry, it would be redlining and a formal complaint could be filed. But instead it's just a clearly shady car dealership that won't be getting my business.

I purchased a CPO 2018 MB C300 sight unseen from the dealership. The salesperson, Amber, was delightful to deal with and we made arrangements for the vehicle to be delivered to Medford and take our older MB in trade. When the car was delivered there were deep scuffs in the rear bumper. The detail man who delivered the car said he had rubbed them out as best he could but it was obviously in need of further body work and repainting. Amber talked to her boss who said he would not cover the expense since we had already paid for the car. I was very disappointed in the dealership's attitude and treatment of a customer who paid top dollar for a CPO Mercedes. Let the buyer beware, I'm not coming back to this dealership

Our Sprinter fleet.
Dave S.

They did ultimately come take it and try to fix a couple of things. Give the salesman credit for that. The problems still exist.

Baby - Horizon Blue S500
Dylan C.

I consider myself a bit of a perfectionist. My recent vehicle purchase from Mercedes Benz of Eugene definitely lived up to my high standards. I located my new car on-line. I called and spoke to Adam in sales and made an appointment to view and test drive the car. I drove the car, and made the purchase in about one hour! It was the most pleasant car buying experience I have had in my 44 years. Several people at the dealership stood out and made sure that all of the details were covered. The Sales Manager Eric and the Business Manager Christa guided me through the buying process with ease. The car was delivered in pristine order, and Adam even installed the new license plates. All of the paperwork was double checked and confirmed. Shop and buy here. You will not be disappointed. Happy Travels.

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Ask the Community - Mercedes-Benz of Eugene

Review Highlights - Mercedes-Benz of Eugene

Jason, my service rep, took time out to listen and then squeeze me in so I could get to my family reunion.

Mentioned in 8 reviews

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Mk Auto Glass - Beautiful new unbroken glass

Mk Auto Glass

(31 reviews)

We needed a windshield replacement. I contacted MK Auto Glass and several others through Yelp's…read more'Project' tab. MK responded with a price point that was agreeable and we set a time and day for them to come over. This was a new experience for me because I'm used to pulling into a brick and mortar building for automotive issues. Well, MK Auto Glass is more of a portable service which probably helps keep costs down. They came to my home with everything they needed in a company van. The service tech obviously knew what he was doing. He went about his business very professionally in removing various components to access the glass, specialized tools for removing and cleaning off old sealants and debris, cleaning off the framework, wiping and applying new sealants.... This was one of those situations where they are displaying total competence and quality workmanship. The job is done and all is perfect with the new glass, including realigning the rear view mirror. They did an excellent job, no issues here! Thanks MK!

My door now is a rattle. My window was broken by thief. I hired MK to come replace the window…read more There were issues getting the right window for my vehicle so we had to reschedule the original appointment. Later noticed a plastic piece of my door missing and whenever the door is closed you can hear all the broken glass inside it rattling around. As I dont have the tools or skills to be able to clean them out myself it just feels like a job not all the way done.

Willy Bros Yank Em - 6" of fresh snow in the valley means were bound to find a winchout job

Willy Bros Yank Em

(4 reviews)

My father used this mechanic and, at first, it went well. But this guy Mike and his partner…read more"Nettie" (not sure if that's the correct nam) are unresponsive after weeks of poor communication. my father hired them to a carrier bearing and look at his u joints on his pickup, which is his main means of earning an income, and they took his drive lines and never returned them. He has asked for them back with text and calls MANY times over the course of the last couple weeks, and they do not even answer calls or reply to texts with anything other than false promises that he will return the call later. At this point my father has been forced to spend thousands of dollars on new drive lines, and lost over a month of income from doing business as a contractor. I want to warn anyone considering us this company, please find someone ethical. If Mike calls my father and makes restitution (return the drive lines, and pay for some of his loss of time) I will update this review. This should be criminal, but unfortunately it seems it is a civil matter. We are very reasonable people and my father was personally and financially hurt by this company. The stress from this situation has caused us all to lose sleep at night.

If I could give 0 stars I would stay away from this guy. We agreed to do a job on a truck we gave…read morehim the money for the parts and after that no communication for a couple days so I called and got no answer for 24 hours then I decided to use a different number and he answered and had a whole story about this and that and why he hadn't gotten back to me so I immediately knew this was not the guy I wanted to deal with, it's been almost a week and he still hasn't gotten back to me or given my mom her money back. Don't use this company and it's a shame he's allowed to operate in Eugene very shady and obviously a thief

Oakmont Service Center

Oakmont Service Center

(59 reviews)

Oakmont Service Center - A Referral That Fell Short…read moreReferrals are the backbone of any reputable business, especially in the world of classic cars. I own a 1949 Chevy, and like many classic car owners, I rely heavily on trusted recommendations. Skilled mechanics who truly understand vintage vehicles are rare in our area, especially since the retirement of one of the most respected classic specialists Eugene has ever had. Oakmont Service Center came recommended by a respected transmission expert, and my first interaction with Jerremy, the manager, was positive. My initial visit--radiator exchange, exhaust leak repair, and a minor carburetor adjustment--went smoothly, and meeting the two mechanics who handle classics gave me confidence in the referral. That confidence didn't last. A Breakdown and a Missed Diagnosis During a casual weekend drive, my Chevy wouldn't start after a coffee stop. After checking the usual suspects with no luck, I called Jerremy. The car was towed in, and it took two days before Eric looked at it. Because I'd had a starter issue in the past, he removed and reinstalled the starter without performing a full diagnostic. A professional approach would have been to verify the actual cause rather than rely on history. The real issue was the distributor. I chose to upgrade to an electronic module and coil. Eric removed the distributor and sent it to a shop in Cottage Grove for the upgrade. When it returned, I made it clear--in front of Eric, Jerremy, and Mike (the owner)--that if there were any questions, they should call the builder directly. No call was ever made. Critical Steps Missed The builder later informed me that Oakmont suggested they "needed to get into the engine," which was unnecessary and incorrect. The distributor had been installed improperly, and a firewall-mounted module was still running six volts--something any experienced classic mechanic would have caught immediately. The car would never have started without correcting that. To suggest engine work without completing basic diagnostic steps was a bad call. Lack of Accountability When I stopped by to speak with Mike about the missed steps, he was "too busy" to talk. Jerremy took my number, but no one followed up. When I reached out again, I was offered a $100 refund--an acknowledgment that mistakes were made, but not a meaningful resolution. I was also disappointed to walk in and see Eric working on my classic without a fender mat. That alone speaks volumes about attention to detail and respect for the vehicle. A Referral That Didn't Hold Up This referral fell short. As another reviewer, Von Sellz, pointed out--we don't all have dash cams to monitor what happens behind the shop doors. Some shops, like Joe's Garage, take thorough check-in photos and run a professional, accountable operation. They've been doing it right since 1952. Oakmont Service Center had an opportunity to live up to their reputation and the trust placed in them through referrals. Instead, they missed critical steps, failed to communicate, and didn't take ownership of their mistakes.

Been coming here for years! Mike's shop is vetted with honest and competent professionals. Always a…read morefair price for services! Clear communication and relevant recommendations to keep vehicles in tip top shape! I definitely recommend them and will keep coming back.

Mercedes-Benz of Eugene - autorepair - Updated May 2026

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