My local dealership charged me $300 to inspect a clear parts warranty issue for something I bought off of their Parts Department. They refused to do the warranty work and instead gave me an estimate at full MSRP totaling over $3K, so I balked. Later, I happened to be talking with Mercedes Benz of Eugene Service Director Daniel Maslin about this issue and he told me to come on down. I made the appointment ahead of time, I drove in from out of state on a Sunday, dropped the van off Monday morning, was given a free loaner (GLE450) to tool around town in, and the van was done by 2pm - they even washed it ! My local dealer doest not give loaners to van owners nor do they wash vans either for that matter. I am over the moon pleased with my experience at Mercedes Benz of Eugene Or. A great big thank to you Service Advisor Jason Cowdry and Service Director Daniel Maslin - you guys rock ! read more

I would never recommend purchasing a vehicle from here. We were promised free charging for 2 years when we purchased our vehicle in June and have been given the run around for months. They have been actively avoiding my calls and even after escalating things to corporate they are avoiding them as well. Dont buy here! read more

I bought my 4th MB today from MB of Eugene. From start to finish Brett made sure the process was as easy as it gets! I can't say enough about the professionalism and ease of getting all the information I needed to make a decision and with NO pressure. The car business industry has an earned reputation of intense pressure, but not at MB of Eugene! Thank you Brett! read more

I take my car here for everything from simple oil change, to engine repairs, bodywork etc. They truly don't care about their customers or their cars, only invested in milking their customers for commission. I don't trust their technicians either since they've been wrong on diagnosis on many occasions. read more

Just purchased a GLC here. The experience I had with Brett and Israel in sales was as good as I could have ever asked for. They were very informative and had great communication during the entire buying process. I have purchased another Mercedes from a different dealership and it was the complete opposite on the experience as MB of Eugene. I would recommend MB of Eugene to anyone who wants to buy a Mercedes and receive top customer service. Thank you all again! read more

We recently purchased a 2024 E 350. Our experience was as pleasurable as buying a car can be. Our sales person, Shay was patient, knew the car, no pressure and was easy and pleasant to work with. Highly recommend Shay as a sales person. Jeffrey Ogburn read more

I came to check reviews after deciding not to use this dealership because of them starting off on the wrong foot and it looks like my suspicions are confirmed. I reached out to ask the price of the Labor Day extended special and the salesperson said that they'd check with the sales manager, but need all of my personal information. When I gave my zip code and the sales tax rate (thinking that's the only relevant thing to give me an accurate price), she said that the sales manager refused to give me the price of the car unless I gave the personal (credit app) info! Apparently you don't qualify to buy a Mercedes if you live on a certain street within a zip code?? Maybe it's because I have an ethnic last name so they wanted more information first? If this was the banking industry, it would be redlining and a formal complaint could be filed. But instead it's just a clearly shady car dealership that won't be getting my business. read more

Mercedes-Benz of Eugene - Email from Amber showing that they won't sell cars to certain demographics, apparently. - Auto Repair Near Me - Eugene, Oregon

I have purchased two cars from this location and I can say without a doubt this dealership treats you better than any other by a mile. They are always going above and beyond for me and they have made me a Mercedes buyer for life. The entire sales team are very professional but also casual which I love (maybe they were just casual with me because I'm under 40) but either way I love it. I actually find any excuse to go get my car washed there to be able to say hi to the team. read more

was sold a 2021 Toyota Corolla LE without being told there was a major safety recall that driver airbags won't deploy. I bought this car to list on Turo but can't now because of the recall, and I can't make the payments. the remwdy isnt available for another year. shady as hell; they new there was a recall but sold the car anyways read more

I purchased a CPO 2018 MB C300 sight unseen from the dealership. The salesperson, Amber, was delightful to deal with and we made arrangements for the vehicle to be delivered to Medford and take our older MB in trade. When the car was delivered there were deep scuffs in the rear bumper. The detail man who delivered the car said he had rubbed them out as best he could but it was obviously in need of further body work and repainting. Amber talked to her boss who said he would not cover the expense since we had already paid for the car. I was very disappointed in the dealership's attitude and treatment of a customer who paid top dollar for a CPO Mercedes. Let the buyer beware, I'm not coming back to this dealership read more

Mercedes-Benz of Eugene - Auto Repair Near Me - Eugene, Oregon

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They did ultimately come take it and try to fix a couple of things. Give the salesman credit for that. The problems still exist. read more

Mercedes-Benz of Eugene - Our Sprinter fleet. - Auto Repair Near Me - Eugene, Oregon

I was traveling on a 3 week road trip in my Sprinter van and had a mechanical issue while up in the mountains. Drove down to Eugene to try to get it resolved at the Mercedes dealership before heading to a family reunion. Based on my experiences at other Mercedes dealerships I did not have high hopes - man was I wrong. Jason, my service rep, took time out to listen and then squeeze me in so I could get to my family reunion. These guys were so good they even took care of a problem that I've had for a while and no one else could figure it out. I can't say enough good stuff about how I was treated by the guys at Mercedes Eugene. I don't normally write reviews but had to in this case. They saved my road trip, Rodney the shuttle driver was awesome and they even washed the van. Considering doing a 10 hour road trip to Eugene to get my next service. Any of you who had complaints about this dealership should try going to another dealership - you have no idea. Thanks again to Jason for getting me back on the road Mitch from California read more

On a year long trip in our 2022 Sprinter and had warning lights come on and decreased engine power. Called several MB dealerships including the one we bought the rig from and no one was able to help us out. Drove up to Mercedes-Benz of Eugene and they were able to get us in that morning, diagnose the problem, fix it and update all needed recalls/updates. They returned our bug splattered rig to us shiny and clean!!! Price for the work was fair and we went happily on our way! read more

Let's start off by saying that I am happy to adjust my review if someone wants to address the poor craftsmanship and treatment in my experience at this dealership. I purchased a used sprinter van a great distance from home and entrusted Eugene Mercedes to do a basic inspection and a few repairs so I could make the drive home. The repairs I chose were boost hose (solved), excessive oil leakage (not resolved after over 1000 dollars in repairs). After the repairs the ABS lights came on and I was notified that I needed a wheel speed sensor for 800 dollars to get out of limp mode, I agreed to repair. After that didn't work I was now told that I need 5200 dollar ABS pump. I thanked them for there time and picked up my vehicle in limp mode assuming the oil leak and boost hose repair had been done. The next morning I had an abundance of oil all over my driveway. I reached out to Jason (service advisor) with the pictures. I explained that I could get it to a nearby Mercedes dealer but was unable to drive it back to Eugene. He told me my only option was to return to Eugene with the van in which I would have a tow bill of over 1k to get it there (the repair at a local qualified shop is only 883 dollars). Jason made it clear they would not work with me on any refund amount after I spent nearly 3k with them and still had a headache on my hands. I kindly reached out to Wyatt (service manager): Wyatt, I hope this email finds you well in that I just need a resolution to what I have experienced without bringing my vehicle back. I recently purchased my Sprinter knowing it had an oil leak and was in limp mode. I checked it in with Jason explaining that I do not live in town and need it in a condition that it could be driven home. I paid for the inspection and agreed to a replacement boost hose, valve cover gasket (including diagnostic fee), and wheel speed sensor. A few days later I was notified that it was ready to go. On my way to Eugene Jason notified me that the same CEL's had returned and that limp mode was active, I would need to leave it a few more days so I returned home. Next I was notified that the wheel speed sensor did not solve the problem and that the ABS pump would need to be replaced for over 5k. I'm led to believe that the wheel speed sensor should not have been replaced (around 800 dollars). I paid the diagnostic fee for the oil leak to be located. It was determined that the valve cover gasket needed replaced and it would be well over 1k to replace it. I understand it is a labor intensive job and approved the repair. I decided to pick up my van as I could not afford 5k for a small part with no used/repaired options offered. I had to drive home very slowly in limp mode. I parked on my new concrete driveway and next day had a massive amount of oil everywhere. Not a little, ALOT. I provided pictures to Jason. It was likely close to a quart of oil on the ground. I reached out to Jason explaining the situation. He offered for me to bring it back. As noted above I do not live in town and cannot bring it back as it is in limp mode leaking oil all over. I offered that I could get it to the closest Mercedes Dealer in Salem, OR. He said that I could take it there but they only warranty parts between dealers and not labor. Its currently at a very capable repair shop. I shared nothing of my prior repair with them or even indicated that it had been at the dealer. I was told that a wheel speed sensor indicated failure but that the failed ABS Pump will give a false alarm to the sensors. They immediately recommended repairing the ABS Pump, and had it sent in to be refurbished at a fraction of the cost. They noted the oil leakage and that it is coming from the valve cover gasket. I asked if the gasket looked new and was told that it did not look new. They also explained to me what was involved with replacing it and what other parts need to be replaced as a result of disassembly. The oil leak repair was quoted at 890 dollars. This is a very subpar experience for spending nearly 3000 dollars. I don't feel that my issues were skillfully diagnosed. I drove home a vehicle with nothing resolved. Please review so we can determine what can be done to resolve the matter fairly. Wyatt reached out to me by phone and was not interested in working together. My option was to tow it in for 1k and deal with rude inadequate people. I'm hoping they will give me the opportunity to adjust my review. I think the wheel speed sensor was mis-diagnosed but all I have asked for is a reimbursement for the oil leak repair that didn't seem to happen. The shop it sits at currently is adamant that the valve cover gasket hasn't been replaced and I have not even told them it had been at the dealer. Any real people there at MercedesEugene?? read more

a mercedes benz was used as the getaway car after my home was robbed... E V E R Y other mercedes dealer in the portland area responded almost immediately to try to help me identify this car... EXCEPT eugene I dont know if Lisa represents this entire dealership, or if she was following instructions, but i missed the callback after leaving them a message, then got her on the phone when i called right back, and she couldnt get me off the phone fast enough after interrupting me a few times then VERY OBNOXIOUSLY telling me, "yeah, this is a police matter, we cant help you." i dont know many people who might be looking for a mercedes soon, but i WONT be sending them to this dealership, and WILL be telling them to avoid it read more

Worked with Amber - had no surprises when I drove up to get my new E350 Mercedes' Benz! Super easy to work with dealership was nice and professional. Amber was super attentive and made the process easy. Great experience overall. read more

I had a tire on my 2019 leased GLA that had been punctured and repaired twice elsewhere but the patch developed a slow leak and the tire needed to be replaced. I called MB of Eugene, they researched it and told me it was covered by warranty, all but the balancing fee. They ordered it, it came in 2 days later and I went in. It took 2 hours and 45 minutes to replace. The car was not washed or vacuumed. Then, three days later (after a weekend) they called to say the tire wasn't covered and asked me to pay for it. I was astonished. I researched, found a price for the same tire lower than they quoted, and grudgingly agreed to pay. They took off the price of balancing. read more

So, another little Yelp to follow up. With regard to the check they have which is a third of what they owe me, I have left a message to Easton and Britton asking them to call me. They will not return calls and they will not take calls. This morning I left a message for Easton to mail the check and gave him my address. Let's see if this is what they call WORLD CLASS SERVICE, I am confused. Let's see how it rolls. My guess is they won't even mail the check today. My guess is the manager has no clue what they have done, but indeed if he does, he should make this right. Certainly, there is one honest competent person at this store??? read more

We bought several vehicles from Eric voss and can't say enough positive about him, easy process, and always fair. Jason in service always gos the extra mile with taken care of us. ! read more

I consider myself a bit of a perfectionist. My recent vehicle purchase from Mercedes Benz of Eugene definitely lived up to my high standards. I located my new car on-line. I called and spoke to Adam in sales and made an appointment to view and test drive the car. I drove the car, and made the purchase in about one hour! It was the most pleasant car buying experience I have had in my 44 years. Several people at the dealership stood out and made sure that all of the details were covered. The Sales Manager Eric and the Business Manager Christa guided me through the buying process with ease. The car was delivered in pristine order, and Adam even installed the new license plates. All of the paperwork was double checked and confirmed. Shop and buy here. You will not be disappointed. Happy Travels. read more

Mercedes-Benz of Eugene - Baby - Horizon Blue S500 - Auto Repair Near Me - Eugene, Oregon

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Pretty much everything from my original review still stands but it's now a 5 star due to Jesse D. in service. I have had a lot of minor cosmetic fixes and a one major repair under warranty. Even though I'm super detailed about things he's never let it show any signs of annoyance, even though it would be understandable. All I'm saying is the two service advisors are phenomenal and make up for the other short comings. read more

Bought a Sprinter van from Eric at MB Eugene. Eric was great to work with and communicated well with me when dealing with issues in the build and delivery process. Id absolutely recommend Eric as someone to work with if in the market for a Sprinter. read more

The Sprinter service manager , Jason has been reliable and responsive. No one likes the price of any repair, but I can say they seem to fix my 3.0 diesel 3500 Sprinter better than the other experiences I have had. read more

In mid-August 2018, my car was towed into the dealership. I arrived at the dealership and my car towed into the parking lot at the same time. I also called ahead, explained my situation and let the dealership know that I will be coming by shortly. I spent ALL my afternoon waiting in the lobby, watching the (now, former) service manager came in and out multiple times to greet and provide services for MULTIPLE other clients, who all are white. I waited and waited and watched all of this interactions going on without anybody from the dealership come up to me and check in about my wait. Finally when the lady behind the counter started to close up the office, I went to check in about my stuff, she surprised asked me "Nobody has come to talk to you yet?". I waited more than two hours watching all other customers, pretty much all other customers got their services right away and left without much waiting time, even when they ARRIVED AFTER ME. All needed was just a signature from me to run a diagnostic test which two weeks later was not done. When there was no phone call from the dealership, my partner dropped by while I was at work to find out nothing was done in the 2 weeks. Then finally we was contacted and informed about the need to order new key, so we ordered new key and the dealership quoted for about 3-4 days. Another two weeks gone by, I went in to find out nothing was ordered. All in all, we put in multiple trips from out of town, many weeks of waiting just for one little key that should not take more than a week to make. Forward a few months later, (Now, Former) service manager who was inediquated at his cushy manager job tried to contact me, blaming me aka the customer when got fired from the position (even stated in his message (see below) that the company did not give him explanation, but still came into the conclusion that it was the customer fault and not because of his inability to do the job). Now, giving me an excuse of "just being on the job for 2 weeks" is not a valid excuse for providing bad services, especially when your services cost hundred of dollars. Putting his frustration out on customer, again demonstrated his insignificant management and customer service skill proven the correct decision of the dealership to let him go. (see attached screenshot of the messages) I am pleased that the current service manager Ms. Williams, who has return my message right away to address the behavior of the former employee and I glad to know new coming customers will be treated better, receive better quality service for their money and have a different experience than I had from former service manage. read more

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DO NOT BUY A VEHICLE HERE, AND NEVER GET YOUR VAN REPAIRED HERE. I had the most horrible experience at this Mercedes dealership, if I could rate a zero I would. I went into a scheduled appointment with a door that would not OPEN and left with a door that does not SHUT properly. I now have light and air blowing in my van from all the way around the door (you can see all the hardware from the outside), the door does not stay open when on a hill as it should, and the Sprinter mechanic also dented my door. I am so upset. Check the photos and videos. The service advisor, Jason Cowdry, kept telling me that I made the shoulder sized dent in my door from closing it... although I am a foot shorter than the dent, I am the only one who uses it, and closing the door was not my problem, only opening it. My estimated 2-3 hour appointment was in total over 6 hours, and Jason Cowdry only gave me one update, which is just poor customer service and at this time said my van was almost done. Four hours into my waiting I requested an update and AN HOUR later Jason Cowdry showed up and said that they couldn't fix my van and that it had was taking so long because the mechanic installed the wrong part. No apology. When he finally brought my van back, six hours later, it was in disarray. My shit was disturbed. My personal drawers that were locked, were open and my personal items had been strewn around my floor. I felt complete disrespect for my van, which is my home. I felt violated. At this time I notice the gap all the way around my door and the new dent. BOTH of my new problems Jason Cowdry blamed on me. He said that they did not adjust the door, and that was the main reason I was there... to adjust my door. He took my van over to the Sprinter shop, where I am assuming no one could help him because he turned around immediately and went to the regular Mercedes shop (NOT SPRINTER) where I could see him talk to a man. They proceeded to laugh and look at me before spending two seconds looking at my van and coming back to once again tell me that I inflicted all the NEW damage to my vehicle. Jason Cowdry stood there with his arms crossed, refusing to help me and said that it was now time for me to leave. I said you need to fix the damage you inflicted on my vehicle and I want to talk to your manager. This woman was already walking towards me, apparently the manager although I didn't get her name and she is not listed on the website as a manger, and instead of using her interpersonal communication skills and listening to my complaint with hopes of resolve she got up in my face close with her finger said that I was trespassing and that if I didn't leave she would call the cops. I told her to call the cops because I was the one being screwed, and now in hind site I wish she would have called for a complete report of this day. She did not take one action to help resolve a concern, she is a horrible employee. I will be finding her name and adding it to my further complaints. I expect a bit of professionalism from Mercedes, and especially from the dealership that sold me my Sprinter brand new. I will NEVER step foot near this dealership again, will continue to spread my disgust with my service and am pursuing accountability and compensation for the many new repairs needed on my vehicle. Jason Cowdry should be fired. In hopes of saving someone else the same misfortunate treatment I will not let this go. Sincerely, Rachel Belschner, RN PS: I did not notice that my van door did not stay open on as hill as it should until I parked on a hill later that day. Another problem inflicted by this dealership. read more

Worst dealership in the entire world. My 2014 Mercedes' Cla 250 needed a new sensor and they said they had to order it from Europe so it'd take awhile. After I waited 3 weeks to a month for the part when they said it'd be 1-2 weeks they said that the guy who supposed to order the parts didn't even place the order. They told me this never happens and they actually had the guy fired. No compensation or rental car for what happened. I wasn't even mad considering what happened talking to customer service and they continued to be rude and ignorant. After months of my car being at the dealership I became very impatient and started to get angry with them at that point they said they would not accept my service anymore and I waited all that time for nothing. Do not take your Mercedes' here please. PLEASE read more

I've had excellent service with Mercedes-Benz of Eugene until today. I dropped off my vehicle yesterday for several repairs and was given A loaner vehicle, which is awesome. Today when I went to pick up my vehicle, the service manager, Simone was extremely rude. She was instantly frustrated when I asked for a printout of the warranty on the replaced parts just in case the problem came up again, then I would have something to refer to. She responded by saying that she wasn't working today but she would help, and then stormed off. Initially she wouldn't give me the printout, she just said there Is a standard 2 year warranty on all parts. I asked if that included the labor and she sighed heavily as if my question irritated her. she Responded by saying "I just want my loaner back." She finally printed out the warranty, handed it to me with the keys to my vehicle and walked out without so much as a "thank you" or "Is there anything else I can do for you" or even just a "have a nice day." Nothing. She didn't tell me where my vehicle was parked or anything. She left my family standing outside in the cold and rain until we finally located our vehicle parked toward the back of the lot. I was blown away by the rudeness and disrespect that was totally uncalled for. It wasn't my fault that she had to work on a Saturday. What's happened to courtesy to the customer? read more

Got notified by email of an appointment for recall repairs. I had not made the appointment but called in to change the day. Upon arrival discovered that in fact there were no recalls and the email was for someone else's vehicle. We had preempted our vacation for the appointment and driven a 100 miles out of our way. While they apologized, something more would have been nice given the time and inconvenience we went through. read more

Used low mile vehicles are in high demand right now, so I sold my low mileage 2017 Mercedes GLE 350 to the dealership at a fair price. They asked my bank for a 10 day pay off, and I was reassured once that happened, my bank would deposit the $$ from the equity I had from the sale of my vehicle into my account. My bank and I agreed and that was that. Until it wasn't. When I called the dealership the first time, the F &I Mgr didn't return my call . The second time I called they said he was out sick. I could write a novel on the bad behavior of the Sales Mgr and the things he said to me. I will now be calling the Attorney General of Oregon and reporting this behavior. Do NOT do a trade in or outright sale of your vehicle with this dishonest dealership read more

I had been having problems with my vehicle since I bought it in March in Portland. I took the vehicle to Mercedes-Benz of Portland twice to fix the issue and was charged for labor both times when nothing was fixed. Here at Mercedes-Benz of Eugene they actually listen, seem genuinely concerned with keeping you as a customer and have gone out of their way to fix the issue under warranty with no charge to me....and they even threw in a nice gift bag! Mercedes-Benz of Eugene is a cut above the rest and their service manager Simone is EXCELLENT! read more

Mercedes-Benz of Eugene - Auto Repair Near Me - Eugene, Oregon

I leased a 2019 Mercedes Benz. I was so excited because it was my first Mercedes I have ever driven. It is beautiful and handles amazing. Around 75000 miles the car started running a little rough. I had the plugs and coils replaced. This didn't fix the problem so I replaced the fuel injector. This still didn't fix the problem. So, I paid $650 to get a compression test done on the car. The results came back and Cylinder #3 is blown and the car needs $10000 in repairs. I dont even have 90000 miles on the car. I called the Mercedes national customer service center. They escalated it to their supervisory staff to see if Mercedes can help with the repairs since there is still low miles on the car. Lucina, the Executive Referral Manager of Mercedes-Benz USA reached out to me after receiving the report on the engine. She was heartless. She told me that Mercedes wont help with any repairs because I got the oil changes done somewhere else besides Mercedes. I told her that I had paperwork documenting  that I made sure I only used Mercedes filters and the manufacturers recommended oil. She told me that she wasn't interested in my paperwork and I got a hard "NO" from Mercedes for help with repairs. I cannot believe that a company like Mercedes-Benz wont stand behind a vehicle that is under 90000. It is a $54000 car and wont last 90000 miles. I thought that Mercedes would surely at least help with parts, or labor. It is a billion dollar company that wont stand behind their product. I was planning on purchasing the new 2022 Mercedes Benz EQS-Class. However, I refuse to spend another dime on a company who wont stand behind their very expensive product. Bad Product and heartless "customer service" is a bad combination. For me, the curtain has been pulled back and there is a poor wizard running the show. read more

From the first email exchange to the moment he handed me the keys to my new vehicle, Ryan Drenga was a pleasure to work with. Personable, professional, knowledgeable and never pushy. The dealership also gave me a prompt and fair price for my trade and Mary in the finance department was quick and pleasant to work with. I would recommend Mercedes-Benz of Eugene and specifically Ryan Drenga to anyone who is in the market for a new vehicle in the Eugene area. read more

I bought a used Land Rover, sight unseen from MB of Eugene. The truck and service from Carlena Deutsch was above and beyond my expectations. I could not be happier. Buy with confidence. read more

We were towed here late in the afternoon- after losing 2 tires on the I-5 just before Cottage Grove - and although they were busy, and didn't have the wheel base we needed for one of the tires (seems only one place in America has one of these particular wheelbases left, due to the original package on the car), they were able to figure out something that worked for us, to be able to get us the last 100 miles to our destination, without too much waiting or money. Great job!! read more

Until my last visit, I was very pleased with the service rep and the service I received at this dealership. I have had two unpleasant experiences from another dealership so I was becoming disillusioned with my MB ownership and this last service tipped me over the edge. My car was due for service but before I arrived, the dash notification came on that indicated low pressure in my right front tire so I asked them to check it. When I arrived to pick up my car, I was told that the right front tire was punctured in an inaccessible area and couldn't be repaired and that I needed two new front tires at the cost of $$$. I questioned the need for TWO front tires because they both had less than 10,000 miles on them. The service rep and the mechanic checked again and conceded that I only needed one tire. When I got home, I took the car to a local tire dealer and they could not find anything wrong with the right front tire. That was in November, 2018, and I have had no problem with the tire since. (No dash lights have come on.) Then there was the air filter that they recommended be replaced at an additional cost of $$$. That air filter was replaced with my last "big-buck" service and shouldn't have needed to be changed so soon. This dealership is 120 miles from me but I go to Eugene at least once a month so I can work service needs into my schedule. The next closest MB dealer is 180 miles away in a direction that is off my beaten path. I love my MB ML but I may have to part with it soon. So sad!! Prior to the November visit, I would have given at least a 4 star. Now it has to be 2minus. read more

I had a great experience with this dealership. Carlena Deutsch went out of her way to accommodate my requests and I left very happy with a car I LOVE! read more

These guys suck. Went in for recall and they tried to talk my wife into $5,000 worth of unneeded service. $700 to fix a simple pocket flap on the back of the drivers seat. $450 to fix the mirror adjustment switch. Also thousands of dollars on service that had already been completed elsewhere at half the price. read more

From financial services to the sales team, the entire MB of Eugene dealership showed us top notch service. They gave us an unbeatable deal and did so with patience and a smile. Working with Tom, Paul and Amy was amazing, and the GM, Ralph, even stopped in to show his gratitude for us choosing MB of Eugene. This was some of the best customer service we've ever had, hands down. I highly recommend checking these guys out for any future car purchase/lease. read more

Mercedes-Benz of Eugene - My new GLA250 - Auto Repair Near Me - Eugene, Oregon

Bought Gle350 2016 in 7 months repaired 4 times,stay in service over 5 weeks,put over 1000 miles just for fix it.but problem still happening. After salesman took the car back found paint damages on the hood,talked with them but never heard anything back.Now today when the collection bill came I got shocked! What did you guys do Mercedes eugene? You Let your employees drove customers viechle out on the street after 10pm? Or something else? You are not only buying a car,the time and money can be save only when you make right choice.Never again Mercedes! read more

We had the good fortune of meeting Amber Ivey a few days ago when we were accepting delivery of our new car. She took the time to meet us personally in the show room and drove us outside to the delivery area. She then spent one and a half hours with us going over the features of our new car and would have stayed longer if we felt it necessary. We realize that she had done this many times before so we were particularly appreciative of her patience to answer all of our questions in detail. We also appreciate her offer to go over the car features as many times as we feel necessary. read more