I called about a headlight replacement and they let me drive-in within 10 minutes and replaced it…read moreso quickly! The price was amazing and the staff was kind. I'm definitely coming back.

One thing worth knowing for anyone booking here: don't expect your car to be seen at your scheduled…read moretime. Book expecting a wait. I booked this appointment two days in advance for 1:30 pm wheel alignment had & dropped my car off early at 12:36 pm in case they could start sooner without expectations. From 1 pm till 2:47pm car sat in the parking lot untouched. Around 2 pm someone came over to offer coffee n' water & said thanks for your patience, we've had a tough day, but gave me no timeline. Whenn't even started yet, that I finally went to ask how much longer I was told the it alone takes about an hour, so I was looking at another hour on top of the two I'd already waited and hour from the appointment time. When I raised my concern, the front desk staff told me the appointment time isn't when service starts, it's just your drop-off time. That's not stated anywhere on their website or when booking. After more than two hours with no proactive updates I chose to leave & book with another shop. To the shop: this would've been a completely different experience if someone had simply told me up front that you were running behind & given me the choice to wait or reschedule. I would have rescheduled if that option had been offered honestly & early. Please train your team to flag delays proactively & add a note when booking that appointment times are drop-off windows. That one change would fix everything that went wrong here.

Talked to me like a human being informed me what he thought about the quality of the part I had…read morepriced and why and was polite informative and stayed at the price he quoted but I never did get to use his services

From the owner: **Please see our Google reviews or our photo section for customer reviews. While all reviews are…read moreauthentic, an automated algorithm on this platform continues to remove them.** At Wrench Automotive, we believe quality auto repair starts with experience, honesty, and taking care of our customers the right way. With over 25 years of dealership-trained experience, we provide bumper-to-bumper repair and maintenance for most makes and models, from daily drivers to luxury, European, and specialty vehicles. We have extensive experience with Mercedes-Benz, BMW, Audi, Lexus, Volvo, Subaru, Toyota, Honda, Ford, Chevrolet, Volkswagen, and many others. We also specialize in Sprinter, Transit, and ProMaster vans, making us a trusted choice for both personal and commercial vehicles. In addition to routine maintenance and diagnostics, we handle complex repairs that many shops avoid, including engine and transmission replacements, timing chains, electrical diagnostics, turbocharger repairs, custom fabrication, off-road builds, 4Runner projects, and complete engine swaps. Our goal is simple: provide accurate diagnostics, quality workmanship, and fair pricing without the dealership experience. Whether you need an oil change, brake repair, major engine work, or a custom automotive project, we're committed to getting the job done right the first time. Conveniently located in Eugene, Oregon, we offer flexible scheduling, after-hours drop-off, and personalized service.

I have continued to use Oakmont Service Center exclusively since January 2020. They are courteous,…read morereliable, competent and honest. Excellent in all respects. Most recently, for various reasons, I felt that I probably needed a new battery (or alternator!), but they indicated that both were fine. Also, I mentioned that my car (a second vehicle) probably needed an oil change. After checking, they stated "Nope, good for another 3000 miles." It would have been easy to take advantage, but they did not. I happily paid the $45 inspection and testing fee. Look, if you need a solid business to maintain your car, I don't think that you can do better. Two thumbs up and five stars all the way.

Oakmont Service Center - A Referral That Fell Short…read moreReferrals are the backbone of any reputable business, especially in the world of classic cars. I own a 1949 Chevy, and like many classic car owners, I rely heavily on trusted recommendations. Skilled mechanics who truly understand vintage vehicles are rare in our area, especially since the retirement of one of the most respected classic specialists Eugene has ever had. Oakmont Service Center came recommended by a respected transmission expert, and my first interaction with Jerremy, the manager, was positive. My initial visit--radiator exchange, exhaust leak repair, and a minor carburetor adjustment--went smoothly, and meeting the two mechanics who handle classics gave me confidence in the referral. That confidence didn't last. A Breakdown and a Missed Diagnosis During a casual weekend drive, my Chevy wouldn't start after a coffee stop. After checking the usual suspects with no luck, I called Jerremy. The car was towed in, and it took two days before Eric looked at it. Because I'd had a starter issue in the past, he removed and reinstalled the starter without performing a full diagnostic. A professional approach would have been to verify the actual cause rather than rely on history. The real issue was the distributor. I chose to upgrade to an electronic module and coil. Eric removed the distributor and sent it to a shop in Cottage Grove for the upgrade. When it returned, I made it clear--in front of Eric, Jerremy, and Mike (the owner)--that if there were any questions, they should call the builder directly. No call was ever made. Critical Steps Missed The builder later informed me that Oakmont suggested they "needed to get into the engine," which was unnecessary and incorrect. The distributor had been installed improperly, and a firewall-mounted module was still running six volts--something any experienced classic mechanic would have caught immediately. The car would never have started without correcting that. To suggest engine work without completing basic diagnostic steps was a bad call. Lack of Accountability When I stopped by to speak with Mike about the missed steps, he was "too busy" to talk. Jerremy took my number, but no one followed up. When I reached out again, I was offered a $100 refund--an acknowledgment that mistakes were made, but not a meaningful resolution. I was also disappointed to walk in and see Eric working on my classic without a fender mat. That alone speaks volumes about attention to detail and respect for the vehicle. A Referral That Didn't Hold Up This referral fell short. As another reviewer, Von Sellz, pointed out--we don't all have dash cams to monitor what happens behind the shop doors. Some shops, like Joe's Garage, take thorough check-in photos and run a professional, accountable operation. They've been doing it right since 1952. Oakmont Service Center had an opportunity to live up to their reputation and the trust placed in them through referrals. Instead, they missed critical steps, failed to communicate, and didn't take ownership of their mistakes.

I called to ask for pricing based on a diagnostic scan. They asked for the code and when I didn't…read morehave it, called me f**king useless. Avoid at all costs.

I'm new to town and went with my gut by what the Yelp reviews said about Bob James Auto Repair -…read moreand glad I did. When I arrived, I was promptly greeted. I was only there for an oil change and was happy to see their prices were very fair. I also felt they weren't trying to jip me or try to up-sell me with anything I didn't need. I also really appreciated the location because I could take a nice walk in the Rose Garden park next door while I waited. You can tell Bob takes pride into this business.

I'm new to the PNW, so color me surprised when I turned on my outside car's heater and got hit with…read morethe distinct scent of zoo and port-a-potty. Yup. Rats had moved in. This being a time-sensitive matter, as rats could end up chewing through wires the longer they live in your engine compartment, Sun Automotive thankfully made space for my poor car the same day I called. They kept my car for 3 days and were able to work it in around other customers. They found the nest in my heater box and removed it and sanitized everything and changed the air filter where the rats had started another nest. After all of that, they sprayed herbal rat repellent and sent me on my way. They're pretty expensive, the rat repellent they sprayed was about $140, but they do good work, communicate updates well, and they worked me in same-day when other mechanics I called quoted me a whole week out. Overall, I'm very pleased that they were able to get the rats out before any more damage could occur. My car is now safely in a garage, so this will hopefully never happen again. I plan to return to Sun Automotive for regular maintenance.

First of all, I never write reviews but this company's commercials about how fair and honest they…read moreare, are so outrageous and it could not be further from the truth it angers me every time I see one. You might see some positive reviews and that's only because the people that are writing them still don't know they got ripped off. I arrived in Eugene OR five years ago and the engine light went on in my SUV. I happen to be near an auto parts store and knew they had some testing device. They said they I needed some part replaced, I don't remember what it was called now, but it was $200 and easy to install. I didn't buy it then but went to Sun Automotive on Rustic Pl., to get an estimate to fix it. they looked me in the face and said it was gonna cost $900. I told him how the auto parts store said it would only cost $200 for the part and that would be easy to install. but Sun Automotive said the auto parts store didn't know what they were talking about and to replace it would be very difficult to get to. I suspected a rip off and went to a different auto repair company down the road. Not only did they tell me it was easy to replace that part, but when they checked out the car, the only thing that was wrong was that the gas cap was loose. I'm telling you folks and I have nothing to gain for making this up. These are conniving thieves. BUYER BEWARE !

So they have a good reputation with the folks they do standard maintenance and repair work for, so…read moreI won't go below 3 stars, but I've tried two times to do business with them and the result is that they are simply not an option. 1. They "do not work on cars older than 2005". This is frankly stupid. It's completely arbitrary as the technology on say, a 2003 cayenne turbo is the same as a 2006 cayenne turbo. This is the case for nearly every generation of German car from that era. Also, many German car enthusiasts have a mix of older and newer cars. Guess you don't need the business! 2. They do "not do modifications". So, a blanket statement indicating no ability to think outside the box or leverage widely known and adopted techniques outside of the service manual. Again, dumb. I realize these are their choices and that's fine, but I also know that a ton of enthusiasts like myself won't want to waste their time on a shop that simply wants to make money on people who really aren't THAT into their cars.

They are always honest and explain work needing to be done. Most importantly is the i recommended a…read morefriend and he was impressed by the level of integrity. Thanks guys, see you soon.

He price gouged then suddenly wanted to charge for $50 more for labor and whatever he wanted for…read moremiles and when I shared my truthful opinion he talked crap so here it is the entire conversation. Make up your own mind. Thank you.

Landon the owner, Talk me out of spending more money than I needed to.Gave me a great deal.I was…read morereal happy with his service, Highly recommend him.

The best team ever. They are upfront with what's wrong with your car and don't overcharge.read more

Motor for my driver side window went out. They were able to get me in after about a week lead time…read more Able to fix the underlying issue after a 1 day turn around. Hooray! Unfortunately they forgot to screw the window control panel back in for the driver side door. Popped out after trying to pull the window back up while driving. Surprise! Rearview mirror wiring harness was also loose. Grease on the seat. I get shops are dirty, but maybe wipe up after? I fixed all these issues after the fact, but triple-test everything as soon as you get your car.

Great Customer Service, they were super nice, great affordable prices, I had to get a transmission…read morefluid exchange and price was better than any other automotive place. I was able only pay $241 for the service. And also they had an uber pick me up to take me home while they fixed my car. I think that was very awesome of them cause I had just gotten out of graveyard shift and I was able to come home and take a nap. Awesome automotive place, definitely recommend going here.

I appreciate the knowledge & sill the auto technicians have at Action Automotive. My experience…read morewith them has been excellent. They don't just throw parts at the car and hope it works out. They do a great job diagnosing the problem & actually getting the repairs completed correctly.