I never wanted to have to make a product review like this one. But, I felt anyone considering ordering form www.@Naturallife.com should have all the details of my experience and make an educated and informed decision.
I LOVED the products! I had so many items in my cart I had to reduce my order from all the items I loved. My first order came to $70.00. I kept the remaining items in my cart for my second order. Sadly, I never made the second order after the disaster of the first.
In the current environment I knew the item may take a few weeks to get here. I'm 100% good with that. I was tracking my shipment online. From Hong Cong, China on 5/30/25, to USA Customs (cleared) on 6/4/25 to the distribution center in Philadelphia, PA. 6/9/25 to Midland, TX. USPS 6/14 then on to the next US regional facility in Monroe, LA. Arriving on 6/18/25. The package never arrived or departed in my home state of Indiana. The next listing is 6/20 "out for delivery" and 6/21 "Delivered, left by mailbox" Unfortunately I do NOT live in Louisiana. As soon as I saw the error I emailed the company. Which was a difficult process. The email link is not clickable. More on this later. I emailed the company, they came back with.. we show your shipment as delivered to "my home address" and left by the mailbox. It may have been delivered to someone, not me and not in Indiana. See screen shots with the timelines from the tracking.
I responded back that the shipment had not ever checked in at the USPS facility in Indiana and therefore could not have been delivered to me. I ask for a track of the package from USPS to confirm their statement of the delivery. I have not heard back from anyone with Natural Life. Which really saddens me. I wanted my products; I wanted them to be delivered to me. See screen shots of emails sent, responses and products. I have all the information showing this never made it's way to INDIANA USPS or ME.
Notes: Things I should have noticed to make me skeptical, the email address kttmed@hotmail.com is not a clickable link on the page. You have to copy and paste. Not a huge red flag. The email address is @hotmail.com not a company server, @naturallife.com. There is not a company phone number, or a customer service number listed anywhere to call if there are issues. As I am looking now, the email address listed on the contact us tab is different than the one that was on my order. Still a @hotmail.com (sjdtrraeb@hotmail.com ) I will resend to this email address. I do not expect any different result. I see lots of others LOVED the product they ordered, which means they received the order. I would love the opportunity to LOVE the items I ordered too. read more