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    Floor & Decor

    3.1 (55 reviews)
    Closed 8:00 am - 7:00 pm
    Updated 1 month ago

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    Crystal O.

    I was a little confused entering into the store- with Covid precautions they direct you to the far right side of the building, which is also a pick up counter with a narrow pass through into the store of to the left.... but I wasn't sure if I was allowed in (yes- I know, I'm slow sometimes). It honestly appeared like maybe they were only doing online orders with pick up. There were no signs directing you and the couple of people behind the counters were busy on the phone and didn't even acknowledge me. I finally asked some employees who were around the corner- looking like they were on break- yes, come on in. Ugh- wasted 5 minutes wondering if the store was open to the public- lol. Once inside I found my way over to the tile. I was actually there to pick up some plain white tile for a new art medium I am playing with- and I was looking at various shapes and sizes trying to figure out what I could make and how to apply the tiles as a functional art. I was also loving all the fancy and artisan tiles~ we all have those dream house ideas or renovation ideas. Just depends if you are a hire someone type or a DIY type. I would love to be hands on and pick out flooring, backsplash and bathroom tiles! I've watched enough makeover home shows too! My pictures show my taste- lots of blues, greens and earth tones. And some bold, funky tiles too! Someday~ not only will I decorate my retirement home, but an art studio too! Meanwhile- this store was really fun to wander around!

    Rachel D.

    Remodeling can be fun but stressful. Floor and decor has so much selection whether it be flooring or interior bathroom and kitchen countertop designs. When you walk in, everything is organized and clean. The layout of the store is easy to navigate so you can have a less stressful time finding things and relax and enjoy. Location - 10595 Brightman Blvd, Jacksonville, FL 32246. Close to Top Golf around the town center area. Inside- When you walk in everything is bright and you see all the aisles with specific labels as well as samples of each item plastered near the description. The aisle with wooden flooring will have panels of wood on the outside with descriptions stating warranty, material and pet friendly, water resistant. etc. Same with the tiles for bathroom and kitchen a sample is plastered with material description. In the middle between the aisles which i thought was cool and convenient they had all the clearance items on sale. It was nice because as you were going through the halls you can also look through the clearance easily. Also there was enough space so there was no blocking or anything like that. Service - Okay.....here is where it goes down. Staff can see that you are clearly needing help in looking for something but they seem not to be too helpful. We had to call out to the front check out several times so that they can call someone to help us. Usually you will see staff walking around questioning in other places being persistent in trying to help you out. This however was not the case. Floor and Decor needs to step up their customer service more. Have employees assigned to aisles and ask customers if any help is needed. Employees just seemed to be doing there own thing.

    Stacy J.

    The new floor and decor...thanks for coming closer to my house! My husband is a pro contractor, but we recently had a flood and need the entire house of flooring. I recommend you buy the full size samples before purchasing and lay them on your floor at home. Issue ....the lighting in the store makes the flooring totally different colored. I brought home 3 samples that I loved in store and didnt like any in my home!! Ugh!! Back to work!! Could you also get a snack and coffee bar...I feel like I spend hours there!! Haha!! The staff is all cheerful and helpful!

    Seem coming apart

    They sell a product called NuCore LVP and it is absolutely terrible. Planks started to come apart at the seams and is dented everywhere. Professionally installed. Less than a year old. Will not honor warranty. Do not waste your money on this product. Made in China. Lots of people with the same issue as me. Wish I would have read the reviews online first elsewhere as they do not let you review their products on their website. Um I wonder why‍. Poor customer service as well. Boxes were ripped open in between of other boxes on the pallet, only to discover after arriving home. Stay away from Floor&Decor and go with a local small business.

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    7 years ago

    Great experience. Wade helped us understand the pros and cons of each choice and actually made the experience fun and not stressful.

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    Page 1 of 2

    Ask the Community - Floor & Decor

    Review Highlights - Floor & Decor

    The tile that I wanted had to come from another store & they made sure that I got it before my project started.

    Mentioned in 14 reviews

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    Ballard Designs- Jacksonville

    3.3(25 reviews)
    0.8 miSouthside
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    I love love love this store! And I'm talking about this store in particular,…read moreThe customer service is top notch. Beth is the absolute friendliest and warm hearted employee. I've been a long time Ballards shopper and they have an excellent team working right now. I missed this store when I had to move to DC. (Tysons BD was the worse. The absolute worse.) So happy that I'm here in Jax to decorate my home with furnishings from my favorite store and have such great help as I do it.

    I went in here after leaving Rooms to go. I called to ask if they had any desks for a home office…read moreand the person who answered the phone and said yes I came in here and the woman who answered the phone showed me a desk. It wasn't the color or the size that I wanted, but I did ask him where the bathroom is and she pointed to the bathroom and said the other desks are over there. I'll meet you over there. I went to the bathroom and then came out and waited about five minutes for her and she never came back. As I was leaving, I took a look around. I think they had a total of three desks and one of them was the price of a Pottery barn desk so if I'm going to spend that kind of money, I'd rather just go to pottery barn

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    Homegoods - July 15, 2024

    Homegoods

    3.9(41 reviews)
    5.1 miSouthside
    $$

    We came here while we were in the area. Selfishly I wanted to see what Christmas decor they had…read moreout, so we headed inside. When we arrived it looked to be not only packed with items, but packed with people. Coming here on a busy weekend day can mean a few things, you're having to constantly say excuse me to get by people, you'll wait in line for a while, and you may or may not lose interest standing in line with all the people. I went straight to the Christmas decor. They had three full rows of items, but I will say, it was only a few days after Halloween, and they still had a bunch of fall/Halloween items they were marking down, so they didn't have ALL their Christmas decor out. After bumping into a few people, I lost interest. I plan on coming here during the week to avoid the crowds.

    If I could rate this higher than 5 stars I would. I had the best experience in this location today!…read moreThe manager Jeanie was such a great help. If I had a question, she had an answer. She also didn't think twice about putting a rug back on the rack that I thought I was sure about and then take down another one. Then she went even further to help me find my nightside tables! All while having the biggest smile on her face! Thank you so much Jeanie and your wonderful team! Someone needs to give this woman a raise!

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    Hello Kitty has gone (。^‿^。) pumpkin y'all @ #HomeGoods. The ladies here know about my "minor addiction". L(*‿*)L.

    Homegoods - (。^‿^。)  #HomeGoods is like a toy store to me! LOL. I am always finding something that sparks JOY to my heart.

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    Homegoods - I can easily get in trouble here-lol @ #HomeGoods. Beautiful #Thomasville mirror. Love(・‿・)Love for the bedroom.

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    Kirkland's

    Kirkland's

    3.4(12 reviews)
    0.8 miSouthside
    $$

    A coworker and I decided to stop by once we heard that the store was having an "Everything Must Go"…read moresale. Found out about the closing through a news article posted yesterday and we both figured the sooner we go the better options we'd have to pick something up. I've actually never been here and I didn't know it existed. Right now they have ALOT of Christmas decor from candles, wreaths, knick-knacks, throws, mirrors, pillows, artwork, etc. He ended up buying a mirror and a throw blanket and I got a sectioned charcuterie board big enough to wallop someone if I needed to for about $20. The staff were so polite and I watched them help other patrons out from measuring tape or lifting heavy items to the checkout counter. They said that the other location in Mandarin isn't closing, just their store. Hopefully they will be transferred. Sucks that this location is closing but I'm glad I was able to stop in and check out what they had to offer. Also got on the mailing list so if I do feel so inclined to go out to Mandarin I will!

    MY FAVORITE STORE OF ALL TIME!!! Everything is so clean and professional cleaned and organized and…read morehas everything you can think of and plus the employees are friendly kind and helpful and and love it so much and give the employees lots of credit thank them and lots of things and they are well prepared and organized and fast and love it so much feels warm and cozy when you come in the the store and seriously bring ur mom friends family and anyone and it is awesome so amazing mind blowing big and so much space and beautiful my favorite stores of all time and I can come here 24/7 and never leave and come in with a nice smell of cozy and warmth and lovely it is awesome and the best place ever! From Lauren

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    Kirkland's - Nice wall decor

    Nice wall decor

    Kirkland's
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    Arhaus

    Arhaus

    2.8(30 reviews)
    0.6 miSouthside
    $$$

    BEWARE....they will use your credit card and purchase orders to manipulate their sales receipts…read morewithout your permission. My salesman's incompetence led her to manipulate charges and move funds from one purchase to another without my permission, resulting in my order being short after waiting approximately 30 days for it to arrive. Despicable and unethical. Spend your hard-earned cash elsewhere to make sure you get all the items you purchased.

    I do highly recommend Arhaus and their designers, especially Kelly and Tamara. But my rating is…read morestill only 3 stars for a variety of reasons. Their in store and online variety is great. Quality is good. Everything feels high fashion and can definitely compete with RH on style. Amazing filler and small decor items! Designers in the store are knowledgeable and helpful, and many have been there for years, which is amazing!! For design professionals like myself, it's not easy and smooth for trade sales. It's actually quite complicated in the store to get purchases accomplished with your trade account. There are a lot of steps involved that required multiple trips. My gut is telling me the trade concierge service over the phone and email may be more efficient. They don't always advertise all their promos in their store and online, like their buy more/save more. You have to ask specifically about which promos are active. It would be nice to know up front what promos are running and the dates they end. They don't sell or provide free wood samples for furniture and some textiles. That makes it super hard to show clients and let them select colors in their homes, create mood boards or take things to the project or to another store to coordinate colors and textures and make sure you love the way they all pull together. Arhaus will let you check out their own boards, but for only 24 hrs, and they'll charge you $100 a piece. Problem is it is really hard to accomplish everything you need to in one business day and all by 6 pm Store hours aren't convenient, especially for people who work during normal business hours. Arhaus closes at 6 pm sharp. All other furniture stores in the same shopping center are open until 9. Financing through their store card is not easy and smooth. (Based on a 2024 experience) They use Comenity/Bread. I had a card previously I wanted to use again, but found out it was closed. If you don't use it within 1 year, they automatically close it, and sometimes with no warning. I went back 2 years later to only be told they don't re-open cards. You must re-apply. No matter what your income, they only give you low limits, often between $8000-14000. Even if your orders are $20,000+. Why get the card if I still have to split payments on my own credit cards too? I know two real life examples where a customer made over $2 million and another made $900k+ annually, and they only got $8,000-11,000 limits. Their store card gives big rewards if you plan to pay it off in full within 6 months, or you can choose a 0% for 24 months deferred interest option with no rewards. All in all, if you want to apply, have your order ready and apply in the store with the order attached. That's your best chance of getting approved for the full amount, but still no guarantees if your order is over $14,000. If you have your account closed, they won't let you apply in the store sadly. You have to call and re-apply on the phone since they already have an account for you on file, even though it's closed. All in all, after I ran my credit, I wished I hadn't wasted my time and energy for a measly 24 month promo and only half the purchase being covered and no rewards or points. Instead, I wish I had applied for a real credit card of my choice with real cash back on purchases or introductory points offer and a 12-24 month balance transfer promo offer. At least then, it wouldn't be deferred interest if I forgot to pay it off by the strict deadline, and my new card could be used anywhere I shop and not be closed so quickly without Arhaus purchases. In my opinion, not all store cards are worth the hassle. This is one that is not worth it. I have cards w/ RH, Pottery Barn, Rooms to Go, Mattress Firm, Ashley's and more. I'm a designer and use many store cards often. Most are fine as long as you pay attention to whether it's an equal installment plan where it pays itself off or a deferred interest plan where the minimum is super low, and it's up to you to get it paid off on time. Good luck and happy shopping!

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    At Home

    3.9(33 reviews)
    13.9 miWestside
    $$

    I always enjoy visiting At Home. They have such a wide variety of products at really good prices,…read moreand it's one of my go-to spots when I'm decorating or refreshing a space. On my most recent visit, I was on the hunt for an entryway rug. I was impressed to see there were four aisles dedicated just to rugs, so there were plenty of options to choose from. I wasn't sure what size I needed, but they had a rug dimension layout on the floor, which made it so much easier to visualize what would work best in my space. I ended up finding the perfect rug. I also noticed a lot of Valentine's items marked down to 75% off, which was a great deal. This is definitely a place to check out after holidays if you want to get a head start on next year's decorations without paying full price. Overall, a great shopping experience with lots of variety and value.

    I never leave this place without buying something! I came looking for two picture frames and found…read moreexactly what I needed at a great price. Great Halloween decor was out and I could have explored more. The seasonal decor is such a great variety of styles, something for everyone! The checkout line moves quickly and fast too, always a bonus!

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    Floor & Decor - homedecor - Updated May 2026

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