I don't expect the best service ever out of a sports bar, but I do expect to at least have decent service. The other night I got off work around 8 PM and I was hungry. So, my boyfriend and I decided to head over to the Native as it is down the street from the house and is open relatively late (we don't like to be THOSE people who think it's okay to come into a restaurant 30 minutes before they close only to force the employees not to get any of their side work done). This was the very first time we had ever been to this Native location, but we have been to many others. We get there, walk in, and are greeted immediately by the hostess... but then things took a turn. We are seated at a high top table near the bar and notice that there are only two servers working, one of which is the bartender. After sitting there for 15 minutes our server finally greets us. It isn't the bartender, it's the other guy. He isn't really polite, he isn't really rude, just sort of there. Really there wasn't any sort of facial expression. Okay, so maybe he was having a rough night? We notice there are 3 other tables inside of the restaurant and another 2 outside and a few people at the bar. The bartender is taking one table and the few people at the bar. Then another larger party comes in and sits down. This is when our server just becomes completely unable to do his job. Maybe he was overwhelmed? After about 20 minutes of sitting there with just drinks he finally assumes we are ready to order. (You think?) I order a plain cheese pizza with a few sides of ranch and we order mozzarella sticks to start off with. The mozzarella sticks came out decently fast but when my boyfriend asked for ranch with those, it took 5 minutes. (Oh btw, we were literally right by the kitchen). Ranch comes, fine, whatever. We are the mozzarella sticks. Another 20 minutes pass, finally the pizza is out. No ranch. When the server FINALLY comes around, I ask for ranch. He says okay. Comes back drops it down, I say thank you, no response. At this point I think he's stressed because he's the only one taking the tables. There is a couple on the patio, they ask to see a manager. Manager goes over and continuously shakes his head in acknowledgement to what the customers are saying. After a few minutes, the manager walks back in, only to be stopped by another table (the larger party I mentioned before) because they had been waiting almost 20 minutes to place their order. They had kids with them, which might indicate they were needing to get out of there soon. The manager, shocked, says, "Oh no! We haven't taken your order?" And then scrambled around to find a notebook, takes the order. At this point we had been ready for a box for a while and were just sitting back waiting for the restaurant to literally fall apart. The manager walks by our table, we both stare at him (hoping he will ask us if we want a box) he makes eye contact, ignores us. We wait longer for the server to eventually make his way back. At this point my card is already on the table. And he comes back and finally asks us if we are ready for the check, and I interject, "and a box please". He comes back a few minutes later with the box and check and I hand him my card there. He takes my card runs it and brings it back, we sign the check and leave. As we are leaving though, we can see the manager scolding our server in the kitchen. Look, I've been a server, it's stressful, I know. If you're a server and you're overwhelmed, ask for help, if you're a manager, and your server is overwhelmed, ask him how you can help. If you're the bartender and you have far less customers that your coworker, ask them how you can help. About the only competency I saw from this trip was the two hostesses who were really polite and prompt. Other than that, I really hope this was just an off night for this Native location. My boyfriend and I are not typically people who will complain to a restaurant... if you look at most of my reviews, they're positive... but this one was just too icky of an experience to ignore. read more

We usually love this location. AC down and they opened the garage door...is it really necessary to open it? Our server, Logan was great and overworked...we feel that if you have an AC problem let the guests know! We did ask that the mgr be informed but I guess 40 cent wings were more important than customer comfort. Using menus to fan! So bad!!! read more

I love this place! I'm never typically in Gilbert, but decided to stop in for chicken strippers and a beer. I'm so glad I decided to sit at the bar because there was a wait for a booth. I had Shae as my server/bartender, and she was out of this world!! She helped me decided on which flavor sauce to pair with my chicken strippers. She was very attentive, and super kind even though she seemed very busy. She never left my glass looking empty and got me out my delicious food while it was piping hot!! Definitely will be back again. I recommend checking out Shae as your bar tender. She rocks. read more

I was a little hesitant to eat here because of the other reviews but I did and it was great! I actually ordered my food for pick up and waited a little longer than they had originally estimated, but when they came out with my food they went through the order and gave me extra wings for the wait. Ate them at home and everything tasted delicious. read more

Do not order take-out from this restaurant. They ALWAYS mess up our order. I'm not saying once or twice. It's been a handful of times. To get what you want you have to go in unfortunately. read more

Might as well just stay home and make freezer burnt wings instead they'll still be better & you'll be in the comfort of your own home. Food tastes like dust that's been accumulating for years in your grandmas extra bedroom. Nasty as hell. read more

I have seen some of these locations close, venture in and try some of the food and you will know why. On a scale of 1-10 with 10 being the best they get a solid 3. If you're considering their food then you can save a few dollars by buying the TGIFridays frozen meals at the grocery store. Same taste, same quality, same tears as you wonder what has come of your life as you choke back some tears of sadness as you eat the "food" read more

My order was made perfectly! Everything was fresh and hot. The lady up front actually gave us a coupon that was better then what I was trying to use. Very sweet and I did not expect this. Drinks were always full and the atmosphere was great. We will definitely be back again! Thank you for the great service and food! read more

We've had wings at other Native locations for years, and they're at least consistently decent. Unfortunately not the case at their new location in Gilbert. We ordered a few different flavors of both traditional and boneless wings, and all of them seemed like they had been cooked hours before, then just warmed up when tossed in the sauces. There was no crunch, and the traditional wings were rubbery. It was really gross and so disappointing, especially when I was craving wings. We won't be back to this Native for sure. read more

Always a great place for wings, however if your wife is with you do not ask the waitress for 1 pound of hot strippers especially if she has never been here before. The staff is pleasant and very quick. I don't believe I have ever had to ask for the same thing twice. Other then a bruised arm my overall experience was better then 5 stars. Make sure to play the in house game if your there with your family. No need for small talk and it gets your kids away from their cell phones. Thank you for a great experience. read more

The wings always come out fast and hot. Great service , cheapest beer around. I recommend the dry rub asiago or chicken and waffle wings. Amazing. Also ghost sauce is perfect of you like hot read more

5 adults, 3 teens, 3 children. FATHER's DAY 45 minutes after ordering, still no food, had as for manager. When food arrived cold, tastless, but at 8:15, we ate it. No one asked how was. Had to ask for ticket, yes they charged us full price. Had to wave down manager to get bill even. NO STARS. read more

Foods great. Service......y'all need to get your act together. I stood at the front podium for 15 minutes without a word said to me, not even a glance. Finally someone asked about my order which was supposed to be done at 650, it was 720 at this point and still nothing. I understand that Thursday's and other football days are busier but isn't that the point of ordering ahead...I hate to sound like a "Karen" but damn I'm super disappointed. read more

Stopped for lunch after golf. Server didn't bring water and we had to beg for straws for our drinks. Food prep very slow and reztaurant is empty. We ordered lettuce wraps and meatball sliders...waiting almost 30 minutes since ordering and still no food. First time at this restaurant chain and this will be the last time read more

Let me say I'm giving 3 stars because the Cobb Salad was pretty good. I would comeback for the salad. However the service was so slow and inattentive that I will not be back. It was not busy and there appeared to be plenary of help. Waitress would just disappear. Wonder how much slower on a busy night. Never got my drink refilled. Another drink at the table was refilled wrong. Make sure you check in on Yelp and get your free tater tots. Plenary of TVs but sound was too low. read more

This place simply wasn't amazing. I ordered wings (Asiago Garlic & Medium! For some reason the Asiago Garlic tasted like Cheetos, like, almost exactly like Cheetos (not cool)! The Mild sauce was amazing! Not too hot but just a little kick. The worst part about the wings is that they don't put a lot of sauce on and the wings are dry. I won't come here again but I'm not repulsed that I tried it either. read more

Took 10 minutes before somebody finally asked for our drink order. My wings and my daughters meal came out wrong. Took 15 to get our bill after we asked for our check. Customer service over all was horrible and no one seemed to care that our order came out wrong even though the waiter knew exactly what we ordered so she didn't even know why it came out wrong. Honestly, just ruined my entire lunch. This is the only location that has been horrible. Very disappointed!!! read more

I recently have been placing togo orders, and i haven't had any problems with the wings themselves. There cooked to standard and taste great. On the other hand, i've been ordering about 35 wings. They give you less than an ounce of ranch, that isn't filled & it costs 59 cents. It' makes no sense to be paying for less than the cup of ranch it's given in. Also there isn't celery given with the wings. Overall good. read more

$2.25 Bloody Marys by Tina...GREAT! Michael did a great job as server. Good times and good food. Can't wait to get back. Fun place!

Sunday evening, small crowd. Took an hour and fifteen minutes to get our food. But that was only half the orders. There were mistakes with some orders. Wings were small and over cooked (little dry in inside). Bacon on cheese burger under cooked. Sent back to get crisp slices. Came back the same way. Another cheese burger with no cheese. Asked for extra salad dressing. Never came had to ask a again. The manager shows up to ask about our food. We let him know how long we waited and got 'oh sorry', I asked ' are you busy' his answer was no and then he disappeared. We told them we had a birthday for a young man. But I guess they don't do that. The only redeeming thing was our waiter. He was friendly and did want he could. I will not be back read more

For being a new restaurant this location was a bit dirtier than most. I have came numerous times when it was slow and busy.. noone comes to your table for at least 7 minutes and food takes forever. On this particular visit my family and I waited 30 minutes just to get water and ended up getting very dry wings. Wish this was a better location considering it is very close to home. read more

I went to this location the other day with the misses and the little one. The place is new and looks great but the service is by far the worst I have had in a very long time. I don't know if I got there maybe at the end of our servers shift or if she was just having a bad day. The food was okay so they don't deserve a 1 start but I think that the owner or manager needs to do some serious focus around customer service. read more

I love native New Yorker but this location especially has the worst customer service.! Was here on their opening week & it was probably the first && last time I had great service. There were more than enough staff members including two managers walking around... The last two times we have come here it takes 5 or more min for someone to come & take our drink order.! And only because I have to walk to the front to talk to the 4 hostesses that just seem to greet people. it's great coming in and being greeted but Native you don't need 4 people to do that. At least make them help with drinks.! I've been nothing but disappointed... Hope this turns around and quickly...! The food is great but the service is far from it.... read more

We were greeted with a very rude hostess. After being seated, I could see the hostess counter. One girl was eating, the other leaning on her elbow talking to a Customer. So unprofessional. The dining room floor had trash all over and not one employee that we had interaction with was pleasant. Worst service I've ever had at a Native. Not worth eating here. I'll never go back. Very disappointing! read more

We ate here again and they have their act together now. Service was good - the food was ALWAYS good. I'll be going here more often since it is somewhat near my house. Nice outdoor area that is shaded from the sun late in the day and has fans. Could be really nice as the summer goes on. read more

Normally, I love this place and Jerry is always the best server! However, thid was the worst experience I have had in a long time with food service. We made a call earlier today for 20 wings, went and picked it up, and went home to watch the football game. First of all, I was standing at the hostess stand for about 5 minutes while this hostess (black, about 5'5, and had the WORST attitude) was ignoring me completely when she saw me, rolled her eyes, and continues to turn her back towards me. It wasn't until a busser came to ask what I needed, and he was very nice so I tipped generously for what terrible service I had received from the terrible worker at the front. We ordered 20 wings and received only 15, so after the game we went to Native where the same "lovely" (more like terrible) hostess asked us what we needed. We told her the issue and asked for a refund on only those wings, she said "well it was when we were really busy" making it seem like it was our fault. She then left with her friend to the other side of the store to constantly look at us and talk to her friend. They also wanted to refund us as an appetizer which was significantly less than normal. The bad hostess also had a rude attitude, appearance, and mentality in both my encounters with her. Terrible service and extremely disappointed. read more

The worst food and service we've ever received. I ended up getting sick, I'm pretty sure it was the cheese on my salad. Don't waste your money at this location. read more

I will never come to this Native again. The service was terrible from customer service to drink to food. It took over 20 minutes to get our food and we only ordered a few wings, fries, and sliders. The food was over-seasoned, salty as hell; and our waiter had hardly come to the table. Never again. read more

Came in to watch the pats and bills game sat down for 30mins not once did a waiter come up to us and take a simple drink order, very disappointed I was really looking forward to getting some beer and wings and enjoy the game but they don't want our money apparently. read more

Awesome place. Food was obviously cooked fresh. Staff is really friendly. By far the best native I have ever been in. Ill be back for sure.

Husband's chicken sandwich was ok. I ordered a salad described on menu as mixed greens. It was iceburg with a couple small pieces of romaine. Won't be returning. read more

Love going to Native, the food is always the greatest quality with great flavor. Served by a cheerful staff and surrounded by a good neighborhood clientele read more

i have been here 3 or 4 times with the family and i believe i am done. Food takes forever and it is wrong half the time and the Service sometimes is good it just takes a long long time to get your food and it is mostly marginal . Too bad because it is very close for the whole family to show up and it actually seems like the management couldn't care less if you are happy or not. Save your money and go someplace else and get hot food and cold beer' Lawrence B. read more

Poor customer service/attention. In to watch the football game. As usual, we arrive way before anyone else had arrived, there were only 8 people in 178 capacity restaurant. We, along with 2 other customers, asked to have a game shown on a TV that was in the area of where both tables were seated. We asked Sam, (I believe Samantha) the manager, if we (both sets of customers) could have 1 TV swapped with the other, since no one else was there yet and no one was watching the game anyway. She said; 'No!". When I asked why not, she said; "Because that's the way we do things here!". I asked if Mike was around and she smugly replied; "Nope, he no longer works here." This manager, "Sam" has no concept of customer attention/service. Mike, on the other hand, made every possible effort to please the customer which made us feel valued and made us want to return. Mike, we're happy for you that you got promoted, but miss your customer attention. read more

I've been to this place on 3 different occasions now and have yet to receive good service. I go back because I like the food and near my house but I'm losing patience. Each time I've gone our waiter disappears for a long period of time and we've had to sit without drink refills so I've had to find someone and ask them for help. All while this is happening you have 2 or 3 employees behind the bar visiting with each other. I'm really hoping management gets the poor service figured out soon!! read more

Originally I was quite frustrated, we came in specifically for the potato skins which I ordered half with bacon half without because my fiancé cannot eat bacon with her food allergy. When the order arrives unfortunately the server explained the half without was an afterthought in the kitchen where they tried to pick off the bacon on a few pieces so we were asked if we would like them remade. When The new order arrived there actually was a large piece of fabric and string in the freshly made non-bacon versions. ( which we only received two that were split in half) when The manager brought them out I explained the situation about the food allergy. Anyhow at that point we were both quite flustered with the whole experience and lost our appetite. However I do want to give kudos to Mike the manager being that they ended up comping the entire meal. The server Nikki was also quite respectful of the situation and was very attentive with her job. So overall I have mixed feelings but I will say they 100% redeemed themselves on a customer service side of things. I don't know if we will be returning anytime soon, which stinks because we live a mile down the road but I will say that they did everything properly on the backside. read more

Native Grill & Wings - Chicken Wings Near Me - Gilbert, Arizona

What a joke of a sports bar!!! Service sucks!! Its dead in here and watched a waitress leave dirty dishes on a table for three visits. Finally the customers asked the manager to take them away. Lol. Ordered wings app. They came out 20min later at same time as burger!! Last time at this joke of a sports bar! .....ok so. Eric the asst.GM noticed my discontent and came over to apologize. I respect that tremendously so i changed my review from one to three stars. I want this place to be GOOD since it is right behind my house!! I will give it one more shot. Management gets 5stars! read more

Ordered their Mango Habanero Wings and Regular Cheese Pizza, and all I taste is...Salt!!! Also, who does a Mango Habanero sauce on Wings with a Dry Rub!!! Good Service, but not enough to compensate for the food!!! Die hard hot wings fan, but will never be ordering from here again... read more

Just went into native first time since opened. Food was great service was great. Our server Stephanie was busy but made sure she checked on us frequently and made sure everything was good. Will come again! read more

This location is super nice and understanding. I forgot to tell something on my order and then took it back and fixed it and we so nice about it the food here was so good and I couldn't complain my waiter Kayla was so nice and on of the other employees Zack was so nice to change my order I would definitely come back read more