This is the worst eye doctor I have ever been too. Not necessarily because of the doctors either. Although the first doctor I had here sent me home in an expired trial pair of contacts that caused a lot of issues and a small ulcer in my left eye. The second doctor was equally upset as i was, that I was sent home in an expired pair and said it was absolutely ridiculous that the previous doctor didn't make sure that my eyes were okay after having me put them in. He did a wonderful job taking care of my eye immediately and didn't charge me for the special drops I had to use.
My main problem with this business is the lack of communication. Last year they moved my appointment twice very last minute and didn't tell me, i had to find out by coming to my scheduled appointment. The first time was for being over booked and the second time because they did not have a doctor in office. I had told them I cannot just take off of work any time I want and it was very important for me to make the scheduled appointment as I have to request days off 3 months in advance.
They finally got me in and then after I ordered my glasses (which were supposed to be gucci) I came to pick them up, and they were not the glasses I had originally ordered, they are actually a completely different brand (Ted baker) and when I asked why they were changed without my permission I was told that they had sent me a text message (which they had not) and that I was supposed to give them a call if I had any problems with the change they were making. After I told them i did not get the text message, they then proceeded to tell me how they were having a lot of similar issues with people unable to receive their text messages. I then asked if i could get a refund for the difference in price and was promptly told that was not going to happen because it was my fault for not answering a text message i NEVER got. Which is absolutely unreasonable since their technical issues are not my fault at all. So, in the end i had a pair of glasses that i have HATED for the past year, and basically just had to suck it up and deal with $350 loss because of the difference in the glasses.
Flash forward to today. i have had my appointment set for next week for a YEAR. I just received a call that this location hasn't had a doctor in on Wednesdays in MONTHS, and they would like to reschedule my appointment. i asked why they wouldn't update their customers on all Wednesdays moving forward that they wouldn't have a doctor and was basically told thats not something they do. They will not update you until AFTER you confirm with them that you will be coming to your scheduled appointment. Which for people who's work is like mine where they have to schedule off multiple months in advance, it would be helpful to know these things AS SOON as the staff knows so that we can reschedule our appointment in a timely manner.
The ONLY reason i will still be going to this company for my check up this year is because of the amazing young woman (i did not catch her name) at the front desk who not only understood my frustration but booked me another appointment at a different location for the same day and time, which is not something they would normally do. (she is also the only reason i gave a 2 star, as no other employee from this company has been that helpful.) read more