Came in for an upgrade thinking it was going to be a hassle but Jay made my experience super easy…read moreand awesome! he took care of all my questions and concerns and made me feel super welcomed and happy about my new phone! he is the best 6'5 most handsome representative in the store, his good looks are almost on par with his excellent customer service!

Mr Juan Delivered…read moreworld class customers service that of which I have never experienced until I met this young man. I highly suggest that you ask for him when you come into the Downtown Long Beach store Because he will in fact stay with you from start to finish.

Nice folk. Tech did a very good job. VERY expensive! Lesson learned. Never again…read more Since "reviews need to be at least 85 characters": xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx . . .

Just upgraded my television in my living room and my bedroom. Digital installers did a fantastic…read morejob. exactly as I envisioned televisions being installed. Vanny and Andres were polite, clean, efficient and friendly. Johnathan managed the install remotely without complicating the process. Order took a while to arrive; but there are so many possible reasons for that I'm not even sure it was the company's fault. Worth the money to get my gorgeous new televisions installed correctly.

The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

I had a good experience! We switched to frontier after moving in to a new apartment in Long Beach…read more Frontier was the best price for speed in the area and the only ones with a fiber optic network. The guy on the phone was friendly and upfront about all the costs and conditions. Got the 100/100 speed package and he said it would be $40/month for 2 years, with a $10/month modem rental. We had Spectrum (Charter) at our old place and it was $40/month for 100/4 (yes you read that right) and in reality we were lucky to get 40/2. Not to mention the ping was horrible. After the install (which took 2 weeks, only downside) I tested the speed and got 108/120 when plugged directly into the router. The installer was professional and clear on communicating. There is a $70 contract cancellation fee (which is pretty fair considering it also guarantees the price for two years) however it is pro-rated as the term goes on. Pros: Speed is as advertised 100/100 sometimes as high as 120/120. No outages so far Great communication from Customer Service team 2 year price guarentee Cons Took 2 weeks to get installed 2 year contract (but cancellation decreased the closer you get to the end.

I moved from Long Beach to an area that Frontier Communications does not service, and they still…read morecharged me a $217.12 discontinuation fee. I contacted them and was told I would receive a refund, but it never happened.

Jordan and Spencer were great! They were very helpful, cordial and provided great Customer Service!read more

Family owned, my experience - TOP TIER! They are extremely helpful and informative. They made sure…read moreI received the best service. Everything just felt seamless, they helped with everything, I recommend 100/10, you wouldn't be disappointed!

I like Spectrum! We have had Spectrum (formerly Charter) for internet and email for well over a…read moredecade. Their app is okay, it's not the best app; however, the customer service are always beyond helpful, kind, friendly, and knowledgeable. Our Spectrum internet was erratic for a while, and the technicians came out to our house several times before actually fixing the issue. Our router crapped out once, and my husband had to spend an inordinate amount of time waiting in line to swap out the bad router with a new one. Any time we have had an internet outage, a phone call to Spectrum gets us set up with a refund for the internet down time, which is typically around $1.00 or so, and I don't bother with the calls much anymore. I like their text messaging system with which they advise you of both an outage in our area and the outage's resolution. That's nice information to have! Spectrum is crept up in pricing over the years and we recently switched to AT&T Fiber. For now, it's "so long" to Spectrum; however, it's nice to know they service our rural area should we need them in the future!

This is actually for Rectum's corp. parent co.: Charter Communications, 400 Washington Blvd.,…read moreStamford, CT 06902, Attn: Christopher L. Winfrey, CEO. Let him know personally how shitty Spectrum's UNreliability is. He only makes $5.75 Million/yr. Got time to post this b/c for the 3rd time today (2 days before Christmas) our internet (& security cams), TV, and landline (no calls from Grandparents) are ALL out, thanks to Spectrum. So no Mon. Night Football and the gifts we had loaded up on our computer to buy...no access. And they can't tell us when service will be restored. Merry Christmas, bitches! This happens every other week. But do we get even 3 cents credited back on our next bill? Hint: rhymes with shit no! This incompetence is not the fault of the DMV-wannabee-employees at the Spectrum Store. It's their corporate overlords. So: 1) Contact Mr.Winfrey directly, AND 2) file an online complaint with the CA Public Utilities Commission (cpuc.ca.gov). While writing this review our Spectrum Internet came back online... for 60 seconds and then crapped out again. (So 4th time today). Well, Merry F-you-all Christmas! :-(

Fast, professional TV mounting service. Clean setup, perfect placement, great price.Highly recommendread more

Tim did a fantastic job mounting my TV he was punctual, professional, and clearly knew what he was…read moredoing. The installation was quick, clean, and the TV looks great on the wall. Tim also made sure everything was level, securely mounted, and took the time to clean up afterward. I really appreciated the attention to detail and how he explained the setup and how reasonable he was. I would definitely recommend Tim to anyone needing TV mounting services. Check him out on instagram also

Never responded to my calls or emails. I called 4 times, texted 5 times, emailed 3-4 times. Never…read moreresponded. Gave another company my business.

Came out same day and unpacked and put together my 77" TV. I was happy with the price and it was…read moretoo big and heavy for me with a bad knee. I didn't have it wall mounted or anything, just assembled. They drove all the way from LA to Seal Beach and they were here in 3 hours, so I gave them a nice tip.