I'm going to keep this short. Employee Jose Estrada had excellent service. He was patience,…read morepersonable, and knew his products. Side note: music in the shop was perfect. I would definitely go back.

I just want to take a moment to recognize Elijah at T-Mobile. He is hands down the most helpful…read moreperson there. I give him 1,000 stars the store 4 stars because he's the only helpful employee . Anytime I have an issue, Elijah is the only one who actually takes the time to listen, explain things clearly, and make sure the problem is fully resolved. The level of customer service he provides truly stands out especially compared to others who barely seem interested in helping at all. Elijah consistently goes above and beyond, and it honestly shows that he cares about his job and the customers. Everyone else could take a few notes from him because this is what real customer service looks like. I genuinely appreciate him every time I come in. Sorry not sorry Elijah sets the standard.

I'm happy with the new phone and the time it took to get it. I would suggest that someone coach the…read morestaff to slow down in explanations, realize no one knows their business like they do and do not act condescending to anyone. On another note. The security person was more than kind and helpful

I have had a great experience every time throughout the years at this location. Alan was very kind…read moreto me today. Attentive with just being aware I needed help. I asked for Cruz who has been helping me within the last 2 visits. Cruz has been so kind, patient, helpful beyond words can say. I gave her a big hug the first time I met her. She deserves to be treated by her employer with the utmost respect along with her colleague Alan. Today was just memorable for me. Thank you for your service!!!

Corina was wonderful and patient. I will be back. The associates also help one another and that's…read morewhat I enjoy. I like that Dayan came from the back and immediately jumped in and helped with the set up. I appreciate it so much. I'll be physically stopping in. I have the patience of a gnat. Internet next! Y'all rock.

From the owner: Switch today & enjoy America's largest 5G network.read more

Love T-Mobile Tuesday always something that l can use. The staff is always so friendly and nice…read more Will definitely return if I have any issues with my phone or account

I strongly recommend not buying anything from t-mobile. while the staff in the store seem nice,…read morethey will sell you plans and services that are either lies or bait and switch. One example is that when we signed up for a plan, they included a free phone upgrade. However after the first bill we were being charged. it too about 12 calls and four months to resolve, at which point we ended up getting credits at the end of our contract because they are too garbage to refund. Another example we returned out 5G gateway be as the service was terrible, Even though they confirmed receipt they are unable to find the devices in their facilities. Another dozen calls, $250 added to our bill , and nobody competent or concerned enough to resolve the issue. If you love mediocre service, being over charged, and consistently lied to, this is the place to go. Otherwise I strongly recommend you visit a Verizon or ATT store before getting locked into a contact with these abusers.

My phone was shattered from laptop charger falling on the screen. I filed a claim through the…read moreAssurant website since I am insured with Spectrum and I thought I was going to wait a day or two to receive my new phone but it made me make an appointment to the location of my choice and came here. The fellow, I think his name is Brian is very knowledgeable and fast! My phone was fixed within minutes and thats with 3 people there waiting for their phones to be fixed. Happy customer & only paid $31 for the fix bc of insurance. Thank you.

Stay away from this shady character. I recently took my phone to him to get a cracked screen…read morerepaired. When he gave me back the phone there was a small black dot of pixels that were not noticeable at first. About a week later three streaks of light appeared on my phone and the black dot grew significantly. He is supposed to have a warranty for his service according to Spectrum so I took it back to him to fix the issue. He did not honor the warranty and basically said too bad just deal with it or pay out of pocket for the repair. Do not trust this guy. This is proof of his bad workmanship and lack of integrity to honor his warranty commitments. He is a seasoned con artist!

Came in for an upgrade thinking it was going to be a hassle but Jay made my experience super easy…read moreand awesome! he took care of all my questions and concerns and made me feel super welcomed and happy about my new phone! he is the best 6'5 most handsome representative in the store, his good looks are almost on par with his excellent customer service!

Mr Juan Delivered…read moreworld class customers service that of which I have never experienced until I met this young man. I highly suggest that you ask for him when you come into the Downtown Long Beach store Because he will in fact stay with you from start to finish.

Turning fifty-five does have some advantages, one of which is qualifying for the 55+ plans at…read moreT-Mobile. So have been monitoring current deals, and have come into this store multiple times to 'window' shop and get clarifications. Thus when I saw a new deal pop up over the weekend, came back to this store to see if worth purchasing. It was. The switch is not complete yet, but the customer interaction at this store so far has been outstanding. Like many folks, my wife and I have been mobile customers across all the major carriers (including Sprint, which no longer exists), currently getting service through our Internet provider, Spectrum. Everyone provides unlimited national data now, so price continues to be the main driver for us. Both our I-phones (smallest physical footprint available) are (slowly) dying, victim of new OS's that require faster processors/memory and faster-draining/slower-recharging old batteries. But I like the form size of it, and it would still be useful as an occasional wi-fi device (or sell it to a company like Gazelle for over $100), so didn't want to use a deal that required a trade-in. So with the release of the I-phone 17e by Apple earlier this month ('budget' model, retailing for $599 for the 256GB version), T-Mobile recently published a new deal: get a 17e 'free' with 24 month contract, with no trade-in. What wasn't clear online was if the 55+ plans would apply. So decided to stop back in while doing some errands by myself in DTLB. This store is marketed as a T-Mobile experience store. Whenever we stop in, it's fairly busy but staffed well enough to have someone immediately available to help with no wait. Like before, I interacted with Taylor (Sr. Mobile Expert). He confirmed my understanding, and then looked up to see if the 55+ Essential ($60 plus tax for 2 lines with auto-pay monthly) would qualify. I was very pleasantly surprised that it did. The plan works as an interest free loan, with T-Mobile giving us the $599 to purchase the phone. From the government's perspective, the phone was bought at full retail price, and sales tax must be paid by the customer at the time of sale, which is what I did for both phones. T-Mobile then gives us a $24.96 credit for each phone at each billing cycle to pay off the phone. This means that if we cancel the service before 24 months, we would owe the remaining balance on the phone(s). Either way, the phone would be unlocked and would belong to us. So with that information, I decided to move forward with Taylor. After asking a co-worker, he recommended that the entire transaction be performed over the T-Mobile app on my (old) phone (including payment)...and he stayed with me while we did so. I remarked if there was a way to credit him; he responded that at this store, the employees did not work on commission. The phone itself is on backorder and will be shipped directly to our home, at which point we could start the actual switch over process. Since the newest phones only use E-SIMs now, we shouldn't have to come back in to get them activated. But it's nice to know that if we want to get personalized attention to complete the switch, Taylor and the rest of the non-commissioned T-Mobile team at this DTLB experience are there to walk one through it.

I wouldn't recommend going to this T-Mobile because I went down there in October between the 27th…read moreand the 29th because I told them that I'm going through identity and I asked him that if everything is secure and what I got in the mail from T-Mobile and everything they looked at my account said nothing was compromised and when I went on my iPhone, my T-Mobile app and everything was compromised and leaked and they told me they're keeping an eye on my account and they haven't seen no changes cause I went in there too cause I received this picture to verify me and I told him my account information has been compromised and I told them I'm going through Identity Theft they just do not know what they're doing cause I've been there twice once in October and again in September 27 to be honest, they should deserve zero stars. They don't even deserve one star or five they deserve zero stars.

Once again, Josh and staff were able to quickly get my cell phone back into service. The Apple cell…read morescreen was an older model, but was happy to learn they always have plenty of this replacement on-hand. Thanks again!

Josh and Leo are both very knowledgeable and helpful. I've gone to them for three different…read moreproblems (battery for iPhone, battery for MacBook, and MacBook display) and they've helped me effectively each time. Even times when I went in for help diagnosing problems (didn't pay for anything on those days), they took the time to explain, give advice, and answer my questions. Doing that even when not being paid for a service that day was such a green flag. Their pricing for services is reasonable and they've always been transparent with me about prices of parts. Plus, it's always nice to walk in and see Josh's two babies (Huskies) hanging out. I know my devices are in good hands when I bring them here and I will continue going to Josh and Leo for all of my electronic repairs until we're no longer in Long Beach. Thanks guys!!

Great fast friendly service!! I definitely recommend for any electronics you need to get rid of!read more

Great service super kind and very knowledgeable. Would recommend 10 put of 10. I'll be coming back…read morefor all things electronics

We had an amazing experience the first time we met with Chris - he took care of our needs, answered…read moreall our questions and got us out the door with exactly what we wanted in record time, so we kept his card and reached out to him about a year later. (Yes! His service was that good so we reached out again when were were ready to upgrade because we knew it would be a really good experience and he'd take care of us. Chris is simply the kind of guy that is "going to make it in life". Once again he gave us incredible service and the awesomeness available he could "throw in". This time when we reached out before arriving he was ready for us to arrive and had ALL of the things ready for us. Knew exactly what we wanted and all the little details. I wish every place was like this and had a Chris. We happily drove 40 minutes there and back to get wonderful, headache free service from someone who shows up like he really cares.

I strongly recommend not buying anything from t-mobile. while the staff in the store seem nice,…read morethey will sell you plans and services that are either lies or bait and switch. One example is that when we signed up for a plan, they included a free phone upgrade. However after the first bill we were being charged. it too about 12 calls and four months to resolve, at which point we ended up getting credits at the end of our contract because they are too garbage to refund. Another example we returned out 5G gateway be as the service was terrible, Even though they confirmed receipt they are unable to find the devices in their facilities. Another dozen calls, $250 added to our bill , and nobody competent or concerned enough to resolve the issue. If you love mediocre service, being over charged, and consistently lied to, this is the place to go. Otherwise I strongly recommend you visit a Verizon or ATT store before getting locked into a contact with these abusers.