I like Spectrum! We have had Spectrum (formerly Charter) for internet and email for well over a…read moredecade. Their app is okay, it's not the best app; however, the customer service are always beyond helpful, kind, friendly, and knowledgeable. Our Spectrum internet was erratic for a while, and the technicians came out to our house several times before actually fixing the issue. Our router crapped out once, and my husband had to spend an inordinate amount of time waiting in line to swap out the bad router with a new one. Any time we have had an internet outage, a phone call to Spectrum gets us set up with a refund for the internet down time, which is typically around $1.00 or so, and I don't bother with the calls much anymore. I like their text messaging system with which they advise you of both an outage in our area and the outage's resolution. That's nice information to have! Spectrum is crept up in pricing over the years and we recently switched to AT&T Fiber. For now, it's "so long" to Spectrum; however, it's nice to know they service our rural area should we need them in the future!

This is actually for Rectum's corp. parent co.: Charter Communications, 400 Washington Blvd.,…read moreStamford, CT 06902, Attn: Christopher L. Winfrey, CEO. Let him know personally how shitty Spectrum's UNreliability is. He only makes $5.75 Million/yr. Got time to post this b/c for the 3rd time today (2 days before Christmas) our internet (& security cams), TV, and landline (no calls from Grandparents) are ALL out, thanks to Spectrum. So no Mon. Night Football and the gifts we had loaded up on our computer to buy...no access. And they can't tell us when service will be restored. Merry Christmas, bitches! This happens every other week. But do we get even 3 cents credited back on our next bill? Hint: rhymes with shit no! This incompetence is not the fault of the DMV-wannabee-employees at the Spectrum Store. It's their corporate overlords. So: 1) Contact Mr.Winfrey directly, AND 2) file an online complaint with the CA Public Utilities Commission (cpuc.ca.gov). While writing this review our Spectrum Internet came back online... for 60 seconds and then crapped out again. (So 4th time today). Well, Merry F-you-all Christmas! :-(

Had an issue with my phone and came to this location. I was honored to be helped by Manny. He not…read moreonly helped me in a timely manner - he was professional, kind, and really provided me with amazing customer service. I didn't know if there was a solution to my issue but he was able to provide one that I was satisfied with. I've been a T-Mobile customer for over a decade now and this has been the best customer service I've ever experienced here. Thanks Manny! The store is clean and the team here is really solid. Super satisfied customer. Would recommend.

I just want to take a moment to recognize Elijah at T-Mobile. He is hands down the most helpful…read moreperson there. I give him 1,000 stars the store 4 stars because he's the only helpful employee . Anytime I have an issue, Elijah is the only one who actually takes the time to listen, explain things clearly, and make sure the problem is fully resolved. The level of customer service he provides truly stands out especially compared to others who barely seem interested in helping at all. Elijah consistently goes above and beyond, and it honestly shows that he cares about his job and the customers. Everyone else could take a few notes from him because this is what real customer service looks like. I genuinely appreciate him every time I come in. Sorry not sorry Elijah sets the standard.

I'm happy with the new phone and the time it took to get it. I would suggest that someone coach the…read morestaff to slow down in explanations, realize no one knows their business like they do and do not act condescending to anyone. On another note. The security person was more than kind and helpful

I have had a great experience every time throughout the years at this location. Alan was very kind…read moreto me today. Attentive with just being aware I needed help. I asked for Cruz who has been helping me within the last 2 visits. Cruz has been so kind, patient, helpful beyond words can say. I gave her a big hug the first time I met her. She deserves to be treated by her employer with the utmost respect along with her colleague Alan. Today was just memorable for me. Thank you for your service!!!

Search around for about two months trying to find a decent company for a camera system for our…read morehouse. Finally decided to go with SuperMatrix. Their pricing was actually better than the rest. Working with Robin was a great experience very knowledgeable and very detailed. They showed up on time. And the crew was excellent. Very happy with this company and the crew. Thank you.

I was looking for 2 cameras to replace the ones that went out. My cameras use old connections and I…read morechecked several places. Super Matrix was able to find what I needed and they worked great. Their customer service was very good.

Our office is located in the middle of Downtown Los Angeles and we needed an upgrade of our…read moreinternet connection. Our IT department suggested moving to the cloud. Their connection is highly reliable, fast and not to mention affordable. We highly recommend choosing Cybernet as your provider.They charge a very affordable rate relative to the high quality service you receive, and I think they might even be able to work with clients in terms of financing. Give them a call and try to schedule a free consultation to see the different levels of pricing that they have, a lot of friends had recently set them up in their office spaces and they have not had any complaints yet either.

In our business, we very much rely on a stable and fast internet connection. Back when we had a…read moreslower and unstable connection, video conferencing and file transfer were very difficult to maintain. Now, with CyberNet as our provider and with their fast and incredibly stable network, we can maintain smooth video conferencing.Being able to rely on a network provider the way we rely on CyberNet is something that every company should have, and that is why we highly recommend to everyone to consider signing CyberNet as their telecommunications provider! Top-notch telecommunications services mixed with impeccable customer service is what CyberNet is known for. Their staff is always on point and they never disappoint. We've been using their services for some time now and we would not have it any other way.

Came in for an upgrade thinking it was going to be a hassle but Jay made my experience super easy…read moreand awesome! he took care of all my questions and concerns and made me feel super welcomed and happy about my new phone! he is the best 6'5 most handsome representative in the store, his good looks are almost on par with his excellent customer service!

Mr Juan Delivered…read moreworld class customers service that of which I have never experienced until I met this young man. I highly suggest that you ask for him when you come into the Downtown Long Beach store Because he will in fact stay with you from start to finish.

I just signed up for frontier internet after their representatives approached my home and convinced…read moreme to switch out of the service that I was already getting. When I told them that I was currently paying $50 a month, They told me that with their new fiber optic service, I'd have a better connection AND that with auto pay I would be paying less than what I was currently paying. THAT WAS A DAMN LIE. When I called to see what I needed to do to get the $10 extra off I was shocked when I was informed my bill would be 89.99 for the additional router they left. And without it, it was now going to be $59.99 a month. I AM EXTREMELY DISAPPOINTED. I STOPPED TO BEING A VERIZON CUSTOMER AGES AGO AND THIS EXPERIENCE REMINDED ME ON WHY I STOPPED DEALING WITH VERIZON/FRONTIER IN THE FIRST PLACE. I am extremely ANGRY!!!!

Absolute trash. Years of perfect xfinity service (maybe I'm lucky) and constant outages with Fios…read more The most frustrating thing is trying to get someone out here and every time you call the support rep wants to force you to do the same online troubleshooting over and over. Based on customer service alone I'm going back to cable internet and switching my 7 wireless devices to AT&T just out of principle. Absolutely despise Verizon as a company and will never give them another dime

Terrible service. No help desk!!! Service does not work and…read moreno way to contact them. No phone. They use to be awesome and a great company but now there is no service

Lots of problems. They have been hosting us for years, but between May 2013 and June. They have had…read moreus down 3 weekends. They do changes without notifying their clients, and then follow-up is less than satisfactory. An example is they moved us to a server that did not support sql databases in May. It appears that they did it again in June. As a credit to them, prior to these experiences, there were no issues. They appear to be making changes to their server structure. In my view, they should either be aware of their clients needs, or contact their customers about changes that could negatively affect their clients. This has been a hardship on us because our data is accessed primarily in the Spring/Summer/Fall and on the weekends.

They have a canopy outside their store which is dangerous and blocking the sidewalk, I asked them…read moreto remove it because its dangerous to tall people and the employees laughed at me and said they checked with the city and its ok for them to have it anyways, so I called corporate and then I called the police; the police are on their way to make them remove it, the people that work here are scum, I hope they lose their jobs over their heartless attitude and dangerous canopy blocking access to other businesses on the sidewalk, also noted that tmobile and metropcs hire these scun, will avoid the company like the plague

Let's start with I arrive in the store at 6:50 p.m. from a long day at work. I need to purchase a…read moreSIM card per the instructions of dialing 611 customer service the night before. I needed the SIM card to add a phone to one of my lines. When I walk in there's a polite gentleman in training. I tell him I need a SIM card he says it may be a while because I'm in training and we're helping a customer. Me: Ok. No problem. 20 min passed and they're still helping the customer. Me: can his transaction possibly be suspended so you can ring up the SIM card for me by any chance? Other representative says it can be but did I bring the device. Me: no but the device is already on my account and you can log in and see the device on my line and add it that way however I prefer to take it home and add the sun to the device because I can do it for free. Here you will charge me. The seasoned rep says, I need a device to put the sim on. My computer will not allow me to ring up the sim for you without a device. Me: sir, that's not true. Seasoned rep, yea it is. Me: I promise you another store will do it and has done it and are you telling me customer service gave me the wrong Information? Seasoned rep: I can't sell you a SIM card without a device to connect it to. Me: so when I walked in, now 25 minutes later, you couldn't have told me this lie then? You sir have wasted my time. I leave this location and go to the metro store down the road and what do you know. The other metro store sold me a SIM card without the hassle. Go figure.