Today I Had The Absolute Worst Customer Service Experience In My Life!!!! It started with trying to sign up with Metro online, their website has a major glitch because I tried 3 times to sign up and could not. I then called Metro to do it over the phone. For whatever reason the phone wouldn't connect to their network. I told their customer service rep that I wanted to cancel my account and a full refund, they charged mt card mind you but thier system sucks so I couldn't connect...
What followed Is Beyond Logic and Reason! The CSR would only say "but why?" Does it matter why, I want you to cancel it, "BUT I want to help you," I don't want your service, cancel my account and give me a refund, "but why, what's the problem, I really want to help you," IT DOESNT MATTER WHY IM NOT HAPPY WITH THE QUALITY OF YOUR PRODUCT, CANCEL MY ACCOUNT! "But I really want to help you.." ARE YOU STUPID, WTF IS YOU MALFUNCTION?!! JUST CANCEL THE ACCOUNT!!!! "But I really want to help you.." I WANT TO SPEAK TO A SUPERVISOR RIGHT NOW!!! "But why, I really want to help you....." This Is Exactly What Happened! Memphis is the lie he told when he gave me his name.
So, I hung up and called back and asked to speak to a supervisor immediately when the next CSR answerd, "but why sir i want to help you" You Can't Help Me I Need A Supervisor, "But why sir?" This went on for 3 more asks then I was placed on hold for 30 mins and hung up on!
This Is Exactly What Happened! Now I have to dispute the charge with my bank and get a new number because Metro has my number!! read more