I used to be a fan of the old Nataz in Southington. It was never 5 star dining, but the food was good and plentiful, the prix fixe was a great value, and the BYOB was a nice option. Unfortunately, the new location doesn't live up to the old standards.
Between the service and the kitchen, our last visit was one fail after another on a Saturday night when they were fully staffed. We had to make multiple concessions and accommodations for a multitude of problems. To start, the restaurant was cold and drafty because they keep the kitchen door open during service hours.
After cocktails, we were served a room temperature $50 bottle of white wine by a server who didn't know the difference. Instead of sending it back, we asked for an ice bucket, and waited until it was chilled enough to drink. Our second bottle of what is usually an excellent $60 red wine, tasted off, most likely due to improper storage. We decided not to send that one back either because, by that time, the evening was in a full blown downward spiral. There was also a wait for wine glasses with each bottle because the restaurant doesn't stock enough. When the glasses finally arrived all cloudy and unappetizing, we wet our napkins and wiped them down ourselves when the server was nowhere to be found.
Service was painfully slow and choppy the entire night. Ordering was an ordeal. They were out of almost everything we ordered from both the main menu and the specials. The server came back 3 separate times to take substitute orders because they kept running out of stuff. It took over an hour to get our orders in for meals we didn't really want, but they claimed they had.
The cheese board starter was uncharacteristically meager and slow on this visit. It's never been anything to write home about, but at least it used to be plentiful. The meals finally arrived 1.5 hours after that. The so-called "NY strip" was in no way, shape or form a NY strip, or anything close to it, but nobody bothered to tell us they were out of that too. It looked like something Fred Flintstone would serve up, and as usual, the server said nothing. Between the server and the kitchen, someone made an arbitrary decision to substitute a completely different, extremely fatty, honking slab of meat for a NY strip.
The zuppa, which we've had a number of times, was about half its normal size, and was missing clams, mussels, calamari and wide noodle pasta. What we got instead was a pile of shrimp with 1 small clam and 2 mussels over angel hair pasta. No scallops, no calamari, not even the correct pasta. Again, nobody told us, and the server couldn't care less.
There's no excuse for anything that transpired that night, especially in that price range. If you're going to serve expensive wine, do it right, get your glasses somewhere other than the dollar store, and make sure they're clean. Keep your fridges adequately stocked, and make sure you always have enough of your signature items on hand, at minimum. Diversify your specials to include proteins other than steak. You always know how many diners you'll be serving on a Saturday night. Plan accordingly. If there's a need to substitute anything, consult with the customer first. When plates come out wrong at 9:30 pm, nobody wants to go through round 4 of the roulette ordering process and eat past 10:00 pm.
Our $125 per person tab and 3.5 hours of wasted time were downright insulting. Nataz's prices include service, but I wonder if it would have been better if they didn't. We had a guest with us that night, and the experience was extremely embarrassing and disappointing. I think our Nataz days are over. read more