So happy this place exists in downtown Eugene! I took some work pants in to be hemmed, she did…read morethem perfectly - also took in my boyfriend's heavy duty work vest, she put in a new quality zipper and he was so pleased. The owner Celeste is so friendly and personable and fun. And! There is the cutest sweetest little dog greeter, Lila. It is worth a visit just to see her! The space is a delight - many uniquely designed fashionable creations to look at while you get your alterations taken care of. 100% recommend!! 5 stars!!!

TLDR: Do not expect a professional or respectful service at Arose Atelier with the owner, Celeste…read more She didn't finish my wedding dress, rescheduled every appointment, and threatened to take me to court when I asked for a partial discount for my unfinished dress. I brought my wedding dress in 11 weeks before my wedding. Eleven. We literally talked at the first fitting about how I'd have plentyyyy of time for any final adjustments. Celeste cancelled or rescheduled every single appointment the day of, usually just a couple hours before. And the appointments I did get to, my dress was never in the prior discussed state it was supposed to be in. For the first few reschedules, I honestly didn't give her any trouble. Stuff happens. But when she cancelled what was supposed to be my "final" fitting, I started to get anxious and frustrated. My wedding was in 3 weeks and I still hadn't seen my dress finished. About a week before my wedding, I even paid to get my hair professionally done for what was supposed to be the new "final fitting." While I'm literally sitting in the salon chair, Celeste texts me -- two hours before my appointment -- that my dress still isn't ready and she needs to reschedule. My wedding was in 9 days. I decided to show up anyway. My dress was obviously not done, but I talked to Celeste in person and straight up asked her to be honest with me about whether she could actually finish it, because I needed to find a backup if not. She insisted she could do it and told me to come back in a couple days. I believed her. Huge mistake. My last appointment was one week before the wedding. I walked in to Celeste still actively working on my dress. When I finally tried it on, it still didn't fit my chest. She claimed I had lost a "drastic amount of weight" in two weeks.... crazy excuse, and basically said there was nothing she could do, while I'm standing there crying in an unfinished dress. I paid part of the invoice and left, planning to ask for a partial refund after the wedding because I just needed to get out of there. Then, on my honeymoon, Celeste texted me asking for the remaining balance. I told her how disappointed I was and that I wanted to talk about being charged full price for a dress that was not finished. She insisted the dress was finished (after admitting at my last appointment it didn't fit), refused any kind of partial discount, and that's when she started threatening to take me to court, along with some incredibly unprofessional, rude and petty messages. There is so much more I want to say as this isn't even the half of it. If anyone wants details or has questions feel free to reach out. I have every text, screenshot, timestamp -- all of it. And if thats not enough, just take a peek at the other recent reviews on google. My email is launa_evans@yahoo.com.

She was so knowledgable and has so much experience. Used to do the sewing repairs & adjustments for…read moreLululemon when they offered it. She worked on my sons ABC pants and he loves all her work. Definitely a pro! Thank you hon!

Claudia is easy to work with and did a great job on hemming my jeans. Thank you Claudia!read more

Okay the work is good. Its pricey though. Maybe all others are, as well? My biggest concern is…read moreavailability. They are closed on weekends! They don't open until 11 a.m. It is impossible to leave a phone message. AND, it took a couple of months to get the alternations completed, just shortening two pair of men's pants, no big deal, but I was told..."Its wedding season!" Bottom line? Good work, difficult to contact, can't even leave a message, high prices, closed on weekends. I'll look for somewhere else to go.

Had the worst experience with Miok. She spoke so rude to us. Especially to my husband. We brought…read moreher 5 pair of pants. One of them were brand new. She sewed them way too short ruining the pants. And the seam is horrible. we spent a lot of money and not to mention the pants were expensive. They are now ruined!! BEWARE of songs his seamstress. Horrible customer service. And very expensive for a terrible job.

Karen was condescending and irritable with us throughout the entire session. I suspect it's because…read moreGoogle maps landed us somewhere completely different using the address we were given and we had trouble finding her house, which was not our fault. But this seems to have resulted in irritation with us for costing her time, which meant she charged $30 for taking measurements for a custom suit, but was too impatient and annoyed with us to measure the pants as well. (At first my husband indicated he wanted to just leave, as he was tired of the interaction. But when I heard the fee, which was a bit higher than I expected, I asked if we could please proceed to measure the pants since we're paying for the measurement session. And after a long, tense silence she said "you are paying for my time," and so we left.) I think it was reasonable for us to want a professional tailor to make sure we got a custom order right. Karen seemed so annoyed at us, and frankly quite disrespectful to our intelligence, that we regretted going to see her. I completed the suit measurements for my husband as best as I could at home, using the diagrams and pictures found online. At first I had planned to inquire about her availability for alterations if the suit we order needs some tweaks. But we will not be returning.

I have given this a week to settle, but watching the continued impact of Karen's tactlessness on my…read moredaughter is a cause to give warning. We brought my daughter's wedding dress to Karen to be hemmed and have the straps shortened. Having one's wedding dress fitted should feel joyful. It's a gorgeous dress that she has chosen and she looks beautiful in it. It might have helped if she had said anything like that anywhere along the line, but M was left with very different feelings. When I asked about a small wrinkle at the waistline, Karen's response was that the dress was too small and couldn't be let out. (I thought the height of the strap might solve it.) When we got to the hem, M said she didn't really want her feet showing. Karen didn't ask how M liked where she pinned it, just said it couldn't be any longer. When it was clear M wanted to take another look at what she had done, Karen seemed to have a hard time shifting gears. She finally said she understood that M didn't understand what we were doing, but that we could look again. It all felt a bit strange. Karen may be very good at her craft, but diplomacy is not her strong suit. Noone wants to be told they are too big for their wedding dress and too ignorant to understand having their hem pinned. The process was awkward and uncomfortable and has had a lasting impact. We took our business elsewhere as M had no desire to see Karen again.

Hands-down, the worst dry cleaner available likely in the state of Oregon…read more It starts from the beginning when I first walk up to be helped. Never is it quick. Someone yells,"someone will be right with you," yet no one is ever RIGHT with me. They are slow. Making me the customer, feel unimportant. Next, I've never experienced a dry cleaner who has such a hard time keeping my laundry together. They've lost numerous items of mine. It got so bad they had replace a few items. When this happens they acted like it was my fault. VERY UNPROFESSIONAL. In reality, I am not seeking them to replace the items, I want MY items back. They just don't seem to understand that. They do a very good job at making you feel like it's your fault and not theirs. And finally, I want to address the fact that when I get my clothes back from this dry cleaner, they stink. I know I'm not the only one to experience this. It got so bad that I had to switch dry cleaners. Obviously, I wasn't aware of all these things until I experience it myself. Overall, a terrible experience. They never have a legitimate manager available. And when you do ask for someone who has a brain on their head, you'll never find one. . I DO NOT RECOMMEND TAKING YOUR CLOTHES TO THIS DRY CLEANER. AND I CANNOT STRESS THAT ENOUGH. IT'S UNFORTUNATE. BUT ALL I CAN DO IS GIVE YOU MY HONEST OPINION BASED ON FIRST HAND EXPERIENCE. And because dry cleaning is becoming obsolete. They operate under the assumption that because they are one of the only dry cleaners left in this town - us as customers will be forced to give them business. Therefore, providing an awful experience.

Allow me, a long time customer of The Cleanery. Some would consider me "well-versed" or a seasoned…read moredry cleaner. With that said Id like to share with you my experience... 1) customer service is chipper, with great intention and respect. more than not I am helped by someone whos been there for at least long enough to work the POS system properly. one less than superb transaction with an employee still learning the computer system IS NOT going to influence my decision or "rating." overall 5 stars! with Kathleen being a peach of a person and seemingly an owner worth working for. bonus points by going to The Cleanery- YOURE SUPPORTING LOCAL BUSINESSES! 2) quality goes even beyond 5 stars here. If i am unsure whether to dry-clean or launder the items I bring in- Kathleen and the manager know these answers, and answer them for me. My clothes have always come back to me looking brand new again. I am not kidding. 3) its hard to compare their prices and COST vs others because there arent a lot of dry cleaners around. so then I figure.... $4.85 or whatever it is for a shirt to look brand new again, I AM OKAY WITH. same with their pants. dresses, blouses, sweaters..... yep yep YES. If youre going to the dry cleaners with unreal expectations- expect the unreal. if you are wanting the best in town (ive tried them all), attention to detail, and realistic results - go to The Cleanery! If you have read previous reviews that target the wonderful people of The Cleanery on a personal level. noticing that one in particular does this ONLY. SHAME ON THIS REVIEW! -realize your opinion and decision to review what seems to be an experience from the inside -out ... has NOTHING TO DO with what people use this website for. clearly this is nothing more than a disgruntled employee IN SUMMARY, IF YOU NEED YOUR CLOTHES TO RECEIVE SPECIAL ATTENTION. THE CLEANERY. IF THEY MUST BE DRY CLEANED. THE CLEANERY. IF CHOOSING WHERE TO GO (AS IF THERE ARE MANY CHOICES), TRUST ME WHEN I SAY... THE CLEANERY.

This store has SO many fabrics to choose from! I'm going to be back in Eugene in June, and I'm…read morealready planning my visit to Jean Marie's!

Great place for zipper repairs and "LARGE " assortment of fabrics…read more Prices very reasonable! Will go back!

The experience was great. The gentleman helping us was knowledgeable and helpful…read more I was sized for a custom suit and also a rental.

Found my new favorite store for work outfits…read more I just picked up a pocket square yesterday, wore it for a lunch meeting today and received so many compliments on it. This place if I were to describe it in one word it would be "classy" You're going to love the way you feel is an understatement. Will be going in for alterations on some of my suits and some cologne next month! Great quality suits!!! I will be getting a pinstriped one next month as well! 10/10 experience

Outstanding service and attention! Apparently they are under new ownership…read more My old fireplace bellows finally crumbled in my hands from years of service. Driving around and calling proved useless as the only bellows we found was almost $300!! It was gorgeous though, but too beautiful to use. Finally, Home Depot Customer Service recommended this small mom and pop shop. I'm so glad they did! We called them and yes they have bellows. We drove over and were greeted with a smile. I was stupefied to think I'm going to a sewing and vacuum repair for a bellows?!? What?? Uhh, okay, then I might go to a burger joint looking for a car wash?? ... Jokes on me as this place has it all! Yes, they have loads of sewing and vacuum equipment, supplies and repairs, plus they have a beautiful selection of pizza ovens and outdoor barbecues. There was one pizza oven in particular that really caught my eye. This beauty would go well on my patio deck next to my smoker. It runs on either wood or propane and is assembled on a really nice frame with shelving. It can do fairly large pizzas as well. Other areas of the store surprised me as there was also a nice variety of wood and pellet stoves as well as a section for sewing and vacuum. I ended up with a nice quality bellows for less than $100 and a firewood tote that was made from recycled canvas materials and very sturdy. The store is clean and well organized with quality brand names. Staff are polite and friendly and they mentioned they are new owners. I would definitely go back for more supplies.

The crew at Viking Sewing saved the day! I am very attached to my 50 year old Viking Sewing…read moreMachine, which my mom bought new and taught me to sew on. It has followed me to many moves, and has made clothes and gifts throughout the years. A few years ago, the button hole feature did not work. I took it to the center, and was told it was not worth fixing. So I just worked around its idiosyncrasies, and my husband bought me a new Brothers Machine. What a piece of junk! I hated it, and used my Viking as well as I could. Recently, I decided to at least have my old Viking cleaned, and took it in for service. A whole new crew--and THEY FIXED IT LIKE NEW!! I am SO HAPPY! And it was only a week to do, and reasonable rate. Can't say enough about the great service. Please support this business.

Had a great time trying on and finding a suit! Nathan helped me through the entire process. He was…read morepatient and kind which made the process very easy. I walked in not knowing exactly what I was doing and walked away with a suit I was confident in.

Check your ordered items 23087243 times before leaving the store. I was absolutely flabbergasted at…read morehow many times this location messed up a wedding order for the groom. The most stressful part of the wedding by far!