Just the best customer service you could ask for. I had neglected to mention that the cuffs on my…read morejacket were very soiled and they weren't turned up as I usually wear them and when I took it back they immediately took care of it and Shola, the owner told me he personally took care of it. A super personable guy. Great cleaners. Highly recommend.

Took my down comforter in to be cleaned and had a wonderful chat with Shola himself! What a great…read moreperson, I really enjoyed chatting with him, and he assured me that my comforter would be done in a couple of days. It was, and when I went in to pick it up, the employee who rang me up and handed me the comforter was pleasant. I was charged exactly what I was quoted, so no surprises. Don't be put off by the location or lack of ambience. They clean stuff, it's what they do.

I am so glad I found this place. They have absolutely SAVED my favorite articles of clothing from…read moreextinction. I love my vintage 60's and 70's pants collection (that everybody is jealous of), but so many of the seams were constantly coming undone, including the elastic around the waistband, that I couldn't wear them anymore. On top of that, I spilled grease on my new killer flamingo pink 60's flares the very first day I wore them! Polyester, wine and late night food do NOT mix! Lastly, I had two pairs of jeans that I had purchased used that were entirely worn out on the inside thigh to begin with, and by the time I wore them out there were actual holes in them that were a little too tacky even for me. But these jeans were t-shirt soft and 1 pair especially were my absolute favorites. To many it may have been obvious it was time to "put them down", but I just couldn't part with them. When I brought my mangled wardrobe that spanned decades of incredible fashion in for the first time, I was given really honest feedback and quoted super reasonable prices. The stain and the seams were doable, thank God, but the ability to fix the broken down fabric (read: there were gaping holes) on my favorite jeans had kind of a 50/50 success rating, as in "yes, we can do it but it usually doesn't last long and it's sometimes visible, the patch, therefore just as obvious ." I took the risk, unwilling to part with them, and am so glad I did: whomever does the patching is a freakin miracle worker. The work is not noticeable, and the reinforcement is so sturdy that I'll get many more wears out of these. I couldn't be happier. I have no idea how they did it, but it is obvious that a lot of pride is taken in their work. And if I was willing to assume the risks involved to save those jeans, someone put some extra care and magic into their work to make those pants suitable to be worn in public again. It may be a ratty old pair of jeans, but they are just awesome------the sentimental value is through the roof on these, and I cannot believe how amazing of a job they did. Just today I dropped off a favorite pair of light full-length jersey gauchos that were a MAJOR thrift-store score (I get stopped a lot in them) because again, SOMEone (I won't say WHO) spilled some kind of oil on them while sitting, then tried to get away with just washing them until their roommate asked them-----after coming home from being out and about all day, no less----if they wet their pants. Um, yeah. Not a good look. Not sure why I just assumed nobody would notice. So I tried to use SHOUT but some things are only fit for the pros...... I just dropped them off at Masters and cannot wait to pick them up. I already know that they will be back to their awesome selves, and am so glad to have such an awesome service (that I can afford, too), nearby to take care of me since apparently I need all the help I can get. Ultimately, I totally appreciate the honesty of this business, who clearly values the integrity of their work. Personally, I couldn't be happier with their service, their professionalism, their kindness, their prices, their genuine honesty----instead of saying "Yeah sure we can do that" and having the patchwork look like crap when I pick it up.........no, quite the opposite: I was told of the risks but still cannot believe how incredible of a job was done on my old mangled favorite jeans that only an owner can love. When I went in to thank them profusely, they were so appreciative and humble. I think it's so important to give compliments and praise when it's due, and they far exceeded my expectations. So thank you, Master Cleaners! I will never go anywhere else, and would encourage anybody to trust you with their valuables! P.S. I find their services to be inexpensive----and I am on a very limited budget---yet sometimes that really implies "cheap". I want to stress that the quality of their work and the kindness of the staff make them priceless, truly. So much so that if they weren't already on Yelp, I told them I was going to add them! And CLEARLY I'm lazy if I can't learn to sew, patch or even put a napkin over my freakin lap when I eat! :)

One star for the employee interaction. If a customer parks in the wrong spot, there's a…read moreprofessional way to address it. Insulting people and walking away isn't it.

It's nice to find a laundromat with a human being actually present who works there. I didn't use…read morethe full serve options, just went in to wash a sleeping bag. It was $11 to do a quick wash on washer C60, which seems pricey to me but it was a pretty huge machine. I put 4 quarters in the dryer and that got me 28 min but it was pretty much dry after 15 min. So the dryer seemed like a great deal. No public restroom, which is typical of laundromats, since our country despises people who are poor and struggling, as well as older, incontinent people. If you have time to kill, there are places to check out nearby like Coastal, Club Thrift and Harbor Freight.

I usually come here because the machines look clean, but today I had a very poor experience with…read morethe owner/manager. I used a large washer, but the machine never filled properly with water. The clothes were just tumbling around damp and dry, with the soap stuck to them.When I brought this to the attention of the manager, he was incredibly rude and sarcastic. He claimed it was a high-efficiency machine that doesn't use much water. When I pointed out the machine's own diagram showing the drum filling halfway with water, he dismissed it by saying, "That's just a picture." He refused to assist or offer a solution, and sarcastically suggested that if I wanted my clothes back immediately, I would have to deal with the water on the floor myself.Paying a high price to get treated with such a bad attitude and leave with unwashed clothes is unacceptable. There is also often pet hair left inside the washers. Save your money and go somewhere else where they respect paying customers.

Hands-down, the worst dry cleaner available likely in the state of Oregon…read more It starts from the beginning when I first walk up to be helped. Never is it quick. Someone yells,"someone will be right with you," yet no one is ever RIGHT with me. They are slow. Making me the customer, feel unimportant. Next, I've never experienced a dry cleaner who has such a hard time keeping my laundry together. They've lost numerous items of mine. It got so bad they had replace a few items. When this happens they acted like it was my fault. VERY UNPROFESSIONAL. In reality, I am not seeking them to replace the items, I want MY items back. They just don't seem to understand that. They do a very good job at making you feel like it's your fault and not theirs. And finally, I want to address the fact that when I get my clothes back from this dry cleaner, they stink. I know I'm not the only one to experience this. It got so bad that I had to switch dry cleaners. Obviously, I wasn't aware of all these things until I experience it myself. Overall, a terrible experience. They never have a legitimate manager available. And when you do ask for someone who has a brain on their head, you'll never find one. . I DO NOT RECOMMEND TAKING YOUR CLOTHES TO THIS DRY CLEANER. AND I CANNOT STRESS THAT ENOUGH. IT'S UNFORTUNATE. BUT ALL I CAN DO IS GIVE YOU MY HONEST OPINION BASED ON FIRST HAND EXPERIENCE. And because dry cleaning is becoming obsolete. They operate under the assumption that because they are one of the only dry cleaners left in this town - us as customers will be forced to give them business. Therefore, providing an awful experience.

Allow me, a long time customer of The Cleanery. Some would consider me "well-versed" or a seasoned…read moredry cleaner. With that said Id like to share with you my experience... 1) customer service is chipper, with great intention and respect. more than not I am helped by someone whos been there for at least long enough to work the POS system properly. one less than superb transaction with an employee still learning the computer system IS NOT going to influence my decision or "rating." overall 5 stars! with Kathleen being a peach of a person and seemingly an owner worth working for. bonus points by going to The Cleanery- YOURE SUPPORTING LOCAL BUSINESSES! 2) quality goes even beyond 5 stars here. If i am unsure whether to dry-clean or launder the items I bring in- Kathleen and the manager know these answers, and answer them for me. My clothes have always come back to me looking brand new again. I am not kidding. 3) its hard to compare their prices and COST vs others because there arent a lot of dry cleaners around. so then I figure.... $4.85 or whatever it is for a shirt to look brand new again, I AM OKAY WITH. same with their pants. dresses, blouses, sweaters..... yep yep YES. If youre going to the dry cleaners with unreal expectations- expect the unreal. if you are wanting the best in town (ive tried them all), attention to detail, and realistic results - go to The Cleanery! If you have read previous reviews that target the wonderful people of The Cleanery on a personal level. noticing that one in particular does this ONLY. SHAME ON THIS REVIEW! -realize your opinion and decision to review what seems to be an experience from the inside -out ... has NOTHING TO DO with what people use this website for. clearly this is nothing more than a disgruntled employee IN SUMMARY, IF YOU NEED YOUR CLOTHES TO RECEIVE SPECIAL ATTENTION. THE CLEANERY. IF THEY MUST BE DRY CLEANED. THE CLEANERY. IF CHOOSING WHERE TO GO (AS IF THERE ARE MANY CHOICES), TRUST ME WHEN I SAY... THE CLEANERY.

Great place for quick turn around…read more Thank you for taking good care of us!! Great place for quick turn around.

100% worth the $7.50 it cost for them to save my favorite cashmere sweater. I brought it in with a…read morestain that was several months old from when I got my Carmex chapstick all over it. I wasn't sure if dry cleaning would work on such an old stain on such finicky material, but I picked it up three days later good as new for a reasonable price.

I've been getting my laundry done through Lucky Ducky Laundry since I moved to Eugene and I LOVE…read moreTHEM. I recommend them to all my neighbor's and anyone that will listen. I'm disabled so having an affordable laundry service is genuinely a life saver. They are also really kind and fit the pickup and drop off around my schedule and don't mind when I'm symptomatic and need to delay it occasionally. The clothes always smell amazing and it's even easy to put away because they sort by clothing type. I do the weekly subscription and it's definitely the best value and I basically never do laundry and just use Lucky Ducky Laundry for all my daily laundry.

From the owner: Lane County's Premier Wash & Fold Laundry Service | Pickup & Delivery…read moreTired of laundry day? Discover the ultimate convenience with Lucky Ducky Laundry, Lane County's top-rated wash and fold laundry service! We offer reliable, high-quality laundry solutions with free pickup and delivery right to your door throughout Lane County, including Eugene, Springfield, and surrounding areas. Our professional team handles your clothes with care, using premium detergents and methods to ensure a fresh, perfectly folded finish every time. Reclaim your time and enjoy more of what Lane County has to offer. Whether you're a busy professional, a parent, or simply want to simplify your life, Lucky Ducky Laundry makes laundry effortless.

If we are talking about the Rockaway laundry, named 101 Laundry in Rockaway, Oregon, I would rate…read morethis business 5/5. It is a wonderful find for folks traveling along the coast. It turns out that a different 101 Laundry which is no longer in business has a lingering Yelp rating below 2/5 8n a different city. MapQuest hasn't removed the closed one so, sadly, it reflects poorly on 101 Laundry. MapQuest also doesn't identify this laundry. When we were there we noticed new, clean machines and surfaces, reading material, and believe it or not, a handicapped accessible patio with nice out of door furniture. The owners are friendly and monitor this business. I am attaching pictures that also include the entryway with 2 chairs set up a conversation setting, welcoming customers in. PS: check out Joe's on the corner of the bloc

DO NOT GO HERE!! Please do not go here. This lady tries…read morevery hard to rip people off. I knew that she was very expensive in the past and I went here only because my normal place in Salem was too far. I could not go there for just a couple quick thin sweaters. I normally make one trip there in the summer for everything. When I went in there two weeks ago, she told me that my very thin sweaters not thick sweaters would be around $8.35 a piece. I wrote that down on my receipt when I left so that I knew. I knew she was still expensive for these thin sweaters, but I was willing to pay at this one time. Unfortunately, when there's only one dry cleaners in the area they can do whatever they want. When I went back there this Wednesday, she tried to tell me that my price was $35.85. I was shocked!! I couldn't even believe that that's what I heard and I told her no that's not what you told me and I said look at my receipt. This is what you told me and I looked her in the eye. She continued to argue. She did not want to refund me. She kept arguing with me and then eventually said well I'll give you a $10 credit. How about that? And I said no I don't ever want to come back here again. After I told her I would report this to Visa and that I would dispute it because I knew this was wrong . She then refunded me and voided the sale and charged me the normal price. I have never had anyone try to do this. It is a smooth, gypsy move that I have never experienced. Telling someone, one price then doing a full switch and bait!! I'm imagining she does this to people all the time and catches them off guard. Most people are embarrassed and don't want to say anything. On top of this imagine paying almost $12 for a thin ladies sweater. I have all types of sweaters I have thin, medium and thick. This is about $7.50 in Salem, maybe closer to $8.00 in McMinville. Please do not go here find somewhere else there are other dry cleaners in McMinville and in Salem I drive in order not to be completely ripped off. I can still save money even with the gas. No wonder people can't pay rent, buy food or gas because the people like this.

Parent approved!…read more Where in Eugene to help our son move out for summer and wanted to wash all the clothes at once. We found this gem! The assistant was the kindest man and very informative. It had been YEARS since we had been to a laundromat. Sounds silly but we look forward to coming back!! Oh and GO DUCKS

This place is awesome. The staff is friendly and helpful, the space is cool, and I may come back…read moreeven though I have a washer and dryer. Very eco-friendly. These folks know what they are doing!