Really disappointed with this experience. I brought in a couch cushion cover, and when I picked it…read moreup, it was damaged--the velcro stuck to the fabric during cleaning leaving the cover visibly worn. They acknowledged the issue and said they'd make it right, possibly with a replacement, but it's been two weeks with no response despite me following up. Be wary of this place they have lost a customer.

A great experience! Fixed a coat zipper while I waited, at no charge. Definitely will come back.read more

It's nice to find a laundromat with a human being actually present who works there. I didn't use…read morethe full serve options, just went in to wash a sleeping bag. It was $11 to do a quick wash on washer C60, which seems pricey to me but it was a pretty huge machine. I put 4 quarters in the dryer and that got me 28 min but it was pretty much dry after 15 min. So the dryer seemed like a great deal. No public restroom, which is typical of laundromats, since our country despises people who are poor and struggling, as well as older, incontinent people. If you have time to kill, there are places to check out nearby like Coastal, Club Thrift and Harbor Freight.

I LOVe the service here!! I've used their fluff & fold for several months now & I get great service…read moreeach time. Such a little luxury to add to my life! Drop off the laundry dirty & pick it up clean & folded! If only they'd put it away for me too...

Hands-down, the worst dry cleaner available likely in the state of Oregon…read more It starts from the beginning when I first walk up to be helped. Never is it quick. Someone yells,"someone will be right with you," yet no one is ever RIGHT with me. They are slow. Making me the customer, feel unimportant. Next, I've never experienced a dry cleaner who has such a hard time keeping my laundry together. They've lost numerous items of mine. It got so bad they had replace a few items. When this happens they acted like it was my fault. VERY UNPROFESSIONAL. In reality, I am not seeking them to replace the items, I want MY items back. They just don't seem to understand that. They do a very good job at making you feel like it's your fault and not theirs. And finally, I want to address the fact that when I get my clothes back from this dry cleaner, they stink. I know I'm not the only one to experience this. It got so bad that I had to switch dry cleaners. Obviously, I wasn't aware of all these things until I experience it myself. Overall, a terrible experience. They never have a legitimate manager available. And when you do ask for someone who has a brain on their head, you'll never find one. . I DO NOT RECOMMEND TAKING YOUR CLOTHES TO THIS DRY CLEANER. AND I CANNOT STRESS THAT ENOUGH. IT'S UNFORTUNATE. BUT ALL I CAN DO IS GIVE YOU MY HONEST OPINION BASED ON FIRST HAND EXPERIENCE. And because dry cleaning is becoming obsolete. They operate under the assumption that because they are one of the only dry cleaners left in this town - us as customers will be forced to give them business. Therefore, providing an awful experience.

Allow me, a long time customer of The Cleanery. Some would consider me "well-versed" or a seasoned…read moredry cleaner. With that said Id like to share with you my experience... 1) customer service is chipper, with great intention and respect. more than not I am helped by someone whos been there for at least long enough to work the POS system properly. one less than superb transaction with an employee still learning the computer system IS NOT going to influence my decision or "rating." overall 5 stars! with Kathleen being a peach of a person and seemingly an owner worth working for. bonus points by going to The Cleanery- YOURE SUPPORTING LOCAL BUSINESSES! 2) quality goes even beyond 5 stars here. If i am unsure whether to dry-clean or launder the items I bring in- Kathleen and the manager know these answers, and answer them for me. My clothes have always come back to me looking brand new again. I am not kidding. 3) its hard to compare their prices and COST vs others because there arent a lot of dry cleaners around. so then I figure.... $4.85 or whatever it is for a shirt to look brand new again, I AM OKAY WITH. same with their pants. dresses, blouses, sweaters..... yep yep YES. If youre going to the dry cleaners with unreal expectations- expect the unreal. if you are wanting the best in town (ive tried them all), attention to detail, and realistic results - go to The Cleanery! If you have read previous reviews that target the wonderful people of The Cleanery on a personal level. noticing that one in particular does this ONLY. SHAME ON THIS REVIEW! -realize your opinion and decision to review what seems to be an experience from the inside -out ... has NOTHING TO DO with what people use this website for. clearly this is nothing more than a disgruntled employee IN SUMMARY, IF YOU NEED YOUR CLOTHES TO RECEIVE SPECIAL ATTENTION. THE CLEANERY. IF THEY MUST BE DRY CLEANED. THE CLEANERY. IF CHOOSING WHERE TO GO (AS IF THERE ARE MANY CHOICES), TRUST ME WHEN I SAY... THE CLEANERY.

Great place for quick turn around…read more Thank you for taking good care of us!! Great place for quick turn around.

100% worth the $7.50 it cost for them to save my favorite cashmere sweater. I brought it in with a…read morestain that was several months old from when I got my Carmex chapstick all over it. I wasn't sure if dry cleaning would work on such an old stain on such finicky material, but I picked it up three days later good as new for a reasonable price.

I've been getting my laundry done through Lucky Ducky Laundry since I moved to Eugene and I LOVE…read moreTHEM. I recommend them to all my neighbor's and anyone that will listen. I'm disabled so having an affordable laundry service is genuinely a life saver. They are also really kind and fit the pickup and drop off around my schedule and don't mind when I'm symptomatic and need to delay it occasionally. The clothes always smell amazing and it's even easy to put away because they sort by clothing type. I do the weekly subscription and it's definitely the best value and I basically never do laundry and just use Lucky Ducky Laundry for all my daily laundry.

From the owner: Lane County's Premier Wash & Fold Laundry Service | Pickup & Delivery…read moreTired of laundry day? Discover the ultimate convenience with Lucky Ducky Laundry, Lane County's top-rated wash and fold laundry service! We offer reliable, high-quality laundry solutions with free pickup and delivery right to your door throughout Lane County, including Eugene, Springfield, and surrounding areas. Our professional team handles your clothes with care, using premium detergents and methods to ensure a fresh, perfectly folded finish every time. Reclaim your time and enjoy more of what Lane County has to offer. Whether you're a busy professional, a parent, or simply want to simplify your life, Lucky Ducky Laundry makes laundry effortless.

If we are talking about the Rockaway laundry, named 101 Laundry in Rockaway, Oregon, I would rate…read morethis business 5/5. It is a wonderful find for folks traveling along the coast. It turns out that a different 101 Laundry which is no longer in business has a lingering Yelp rating below 2/5 8n a different city. MapQuest hasn't removed the closed one so, sadly, it reflects poorly on 101 Laundry. MapQuest also doesn't identify this laundry. When we were there we noticed new, clean machines and surfaces, reading material, and believe it or not, a handicapped accessible patio with nice out of door furniture. The owners are friendly and monitor this business. I am attaching pictures that also include the entryway with 2 chairs set up a conversation setting, welcoming customers in. PS: check out Joe's on the corner of the bloc

DO NOT GO HERE!! Please do not go here. This lady tries…read morevery hard to rip people off. I knew that she was very expensive in the past and I went here only because my normal place in Salem was too far. I could not go there for just a couple quick thin sweaters. I normally make one trip there in the summer for everything. When I went in there two weeks ago, she told me that my very thin sweaters not thick sweaters would be around $8.35 a piece. I wrote that down on my receipt when I left so that I knew. I knew she was still expensive for these thin sweaters, but I was willing to pay at this one time. Unfortunately, when there's only one dry cleaners in the area they can do whatever they want. When I went back there this Wednesday, she tried to tell me that my price was $35.85. I was shocked!! I couldn't even believe that that's what I heard and I told her no that's not what you told me and I said look at my receipt. This is what you told me and I looked her in the eye. She continued to argue. She did not want to refund me. She kept arguing with me and then eventually said well I'll give you a $10 credit. How about that? And I said no I don't ever want to come back here again. After I told her I would report this to Visa and that I would dispute it because I knew this was wrong . She then refunded me and voided the sale and charged me the normal price. I have never had anyone try to do this. It is a smooth, gypsy move that I have never experienced. Telling someone, one price then doing a full switch and bait!! I'm imagining she does this to people all the time and catches them off guard. Most people are embarrassed and don't want to say anything. On top of this imagine paying almost $12 for a thin ladies sweater. I have all types of sweaters I have thin, medium and thick. This is about $7.50 in Salem, maybe closer to $8.00 in McMinville. Please do not go here find somewhere else there are other dry cleaners in McMinville and in Salem I drive in order not to be completely ripped off. I can still save money even with the gas. No wonder people can't pay rent, buy food or gas because the people like this.