Great people and fantastic service. I've never understood the negative reviews, the place is great!…read moreI've asked for repairs over the years with cleaning, and they always do so! This is a shop to cherish.

Yeah don't go to these guys they quote you one price and then go to pick it up it's moreread more

Just the best customer service you could ask for. I had neglected to mention that the cuffs on my…read morejacket were very soiled and they weren't turned up as I usually wear them and when I took it back they immediately took care of it and Shola, the owner told me he personally took care of it. A super personable guy. Great cleaners. Highly recommend.

Took my down comforter in to be cleaned and had a wonderful chat with Shola himself! What a great…read moreperson, I really enjoyed chatting with him, and he assured me that my comforter would be done in a couple of days. It was, and when I went in to pick it up, the employee who rang me up and handed me the comforter was pleasant. I was charged exactly what I was quoted, so no surprises. Don't be put off by the location or lack of ambience. They clean stuff, it's what they do.

Quick turnaround on getting shirts laundered and pressed. Convenient location and pleasant staff…read more Good deal!

Nice people who do a good, professional job, in the time period promised. They are truthful about…read morewhat they can and can't do, or guarantee, and that some items might take additional time.

It's nice to find a laundromat with a human being actually present who works there. I didn't use…read morethe full serve options, just went in to wash a sleeping bag. It was $11 to do a quick wash on washer C60, which seems pricey to me but it was a pretty huge machine. I put 4 quarters in the dryer and that got me 28 min but it was pretty much dry after 15 min. So the dryer seemed like a great deal. No public restroom, which is typical of laundromats, since our country despises people who are poor and struggling, as well as older, incontinent people. If you have time to kill, there are places to check out nearby like Coastal, Club Thrift and Harbor Freight.

I LOVe the service here!! I've used their fluff & fold for several months now & I get great service…read moreeach time. Such a little luxury to add to my life! Drop off the laundry dirty & pick it up clean & folded! If only they'd put it away for me too...

The dirty homeless people who dry their nasty clothes without washing them, and leave cigarettes on…read morethe folding table, should be kept out. Also, most of the dryers were out of order. Only two of them worked.

Stay clothed. That's what the sign says…read more Cute and trendy Eugene laundromat. Full of signs admonishing no alcohol - must wear shoes - must be clothed!! First time for us to observe signs such as these a-n-y-w-h-e-r-e... Anyway... I did our laundry fully clothed beside a very friendly self proclaimed meth addict who was sorting thru his drugs and chatting gaily. I also brushed elbows with a seemingly nice chap who did not wash his clothes but unpacked a damp backpack to dry his items in the dryer. And sort thru his stuff. He shared that he was informally camping for the past few months. A man staggered in at some point to mumble and inquire about change. He was not interested in any laundering. No sink and no access to water. No tv. One trash can. No restroom. No attendant. Nice music. We wanted to try this place after discovering it on a walk but won't return.

Hands-down, the worst dry cleaner available likely in the state of Oregon…read more It starts from the beginning when I first walk up to be helped. Never is it quick. Someone yells,"someone will be right with you," yet no one is ever RIGHT with me. They are slow. Making me the customer, feel unimportant. Next, I've never experienced a dry cleaner who has such a hard time keeping my laundry together. They've lost numerous items of mine. It got so bad they had replace a few items. When this happens they acted like it was my fault. VERY UNPROFESSIONAL. In reality, I am not seeking them to replace the items, I want MY items back. They just don't seem to understand that. They do a very good job at making you feel like it's your fault and not theirs. And finally, I want to address the fact that when I get my clothes back from this dry cleaner, they stink. I know I'm not the only one to experience this. It got so bad that I had to switch dry cleaners. Obviously, I wasn't aware of all these things until I experience it myself. Overall, a terrible experience. They never have a legitimate manager available. And when you do ask for someone who has a brain on their head, you'll never find one. . I DO NOT RECOMMEND TAKING YOUR CLOTHES TO THIS DRY CLEANER. AND I CANNOT STRESS THAT ENOUGH. IT'S UNFORTUNATE. BUT ALL I CAN DO IS GIVE YOU MY HONEST OPINION BASED ON FIRST HAND EXPERIENCE. And because dry cleaning is becoming obsolete. They operate under the assumption that because they are one of the only dry cleaners left in this town - us as customers will be forced to give them business. Therefore, providing an awful experience.

Allow me, a long time customer of The Cleanery. Some would consider me "well-versed" or a seasoned…read moredry cleaner. With that said Id like to share with you my experience... 1) customer service is chipper, with great intention and respect. more than not I am helped by someone whos been there for at least long enough to work the POS system properly. one less than superb transaction with an employee still learning the computer system IS NOT going to influence my decision or "rating." overall 5 stars! with Kathleen being a peach of a person and seemingly an owner worth working for. bonus points by going to The Cleanery- YOURE SUPPORTING LOCAL BUSINESSES! 2) quality goes even beyond 5 stars here. If i am unsure whether to dry-clean or launder the items I bring in- Kathleen and the manager know these answers, and answer them for me. My clothes have always come back to me looking brand new again. I am not kidding. 3) its hard to compare their prices and COST vs others because there arent a lot of dry cleaners around. so then I figure.... $4.85 or whatever it is for a shirt to look brand new again, I AM OKAY WITH. same with their pants. dresses, blouses, sweaters..... yep yep YES. If youre going to the dry cleaners with unreal expectations- expect the unreal. if you are wanting the best in town (ive tried them all), attention to detail, and realistic results - go to The Cleanery! If you have read previous reviews that target the wonderful people of The Cleanery on a personal level. noticing that one in particular does this ONLY. SHAME ON THIS REVIEW! -realize your opinion and decision to review what seems to be an experience from the inside -out ... has NOTHING TO DO with what people use this website for. clearly this is nothing more than a disgruntled employee IN SUMMARY, IF YOU NEED YOUR CLOTHES TO RECEIVE SPECIAL ATTENTION. THE CLEANERY. IF THEY MUST BE DRY CLEANED. THE CLEANERY. IF CHOOSING WHERE TO GO (AS IF THERE ARE MANY CHOICES), TRUST ME WHEN I SAY... THE CLEANERY.

On site employees are always pleasant and helpful and always go the extra mile for me. The place is…read moresuper clean and I always see their employees sweeping or assisting customers. I have had to go there twice when my washer needed repair and drove all the way from Eugene.

I used two 60lb washers and set my timer for 16 minutes. Timer goes off and when I go to get…read moreclothes out they were not there. Apparently there policy is their on duty attendants can take your clothes out of the washers and dryers and put in a cart and park it by the door. This is unexecaptable!! Anyone could have grabbed the clothes and walked away with them. Not to mention.. I was going to use the washer again so I didn't use two washers. There is no posting of them saying they can and will do this. When I asked for her name she refused to give it. This is unprofessional!!