Claudia is easy to work with and did a great job on hemming my jeans. Thank you Claudia!read more

She was so knowledgable and has so much experience. Used to do the sewing repairs & adjustments for…read moreLululemon when they offered it. She worked on my sons ABC pants and he loves all her work. Definitely a pro! Thank you hon!

I cannot say enough good things about Natalia's Alterations and Tailoring. I came in over the…read moresummer with a bridesmaid dress that was way too tight and only one week before the wedding. I was honestly stressed and didn't think anything could be done. Natalia and her team worked absolute magic. They were able to loosen the dress (which so many places said was nearly impossible!) and they got me in quickly. I had my dress back the very next day, fitting perfectly. The price was more than reasonable, especially for the quality and the turnaround time. Not only did they save the day, but they made me feel beautiful in a dress I was originally dreading to wear. Their kindness, skill, and care really stay with you. I've officially become a lifelong customer. We are so lucky to have them in our community.

Always quality and great service. I've always brought my daughter's dresses here. This time I…read moreneeded mine for a Christmas party. She did amazing as usual and my dress was perfect!

**UPDATE 7/11/21*** Sandra found the plastic cover to my…read morecomforter the next day and called me in to grab t. She definitely went above and beyond and I truly appreciate it. took this review from a 3 star to a 4!. Thank you so much Sandra! 7/10/21 Brought in my comforter in a plastic Ralph Lauren Bag - was quoted $25.00 for the comforter on my ticket to launder last week. When I came to pick it up I was charged $45.00 and they did not return the plastic Ralph Lauren bag. I complained and the price was reduced to $36.00 which now had to include two extra pillow covers I was told. $11.00 for pillow covers is pretty high for two pillow covers in my opinion and why was that not in the original quote when the contents of the comforter is clearly written on the bag and it's brand new? I asked for my bag back and (Sandra) couldn't find it and offered me a plain plastic one - (which I appreciated her looking for it, and offering me a sub, and also reducing the charge and being polite) but I explained that I wanted the one I dropped it off in, which I assumed would be returned to me. She said "most customers don't even bother with the bag"- which may be the case sometimes but I wanted to bother with it. I would imagine some folks want their bag back as they are good for storage. I appreciate the price reduction but was still not happy. It wasn't a horrible experience because the price was reduced and the lady helping me was polite but it still didn't feel like a great experience overall. I am disappointed. I should have been charged the price I was quoted. The comforter is not laundered softly and looks faded - it was brand new when I brought it in.

Hands-down, the worst dry cleaner available likely in the state of Oregon…read more It starts from the beginning when I first walk up to be helped. Never is it quick. Someone yells,"someone will be right with you," yet no one is ever RIGHT with me. They are slow. Making me the customer, feel unimportant. Next, I've never experienced a dry cleaner who has such a hard time keeping my laundry together. They've lost numerous items of mine. It got so bad they had replace a few items. When this happens they acted like it was my fault. VERY UNPROFESSIONAL. In reality, I am not seeking them to replace the items, I want MY items back. They just don't seem to understand that. They do a very good job at making you feel like it's your fault and not theirs. And finally, I want to address the fact that when I get my clothes back from this dry cleaner, they stink. I know I'm not the only one to experience this. It got so bad that I had to switch dry cleaners. Obviously, I wasn't aware of all these things until I experience it myself. Overall, a terrible experience. They never have a legitimate manager available. And when you do ask for someone who has a brain on their head, you'll never find one. . I DO NOT RECOMMEND TAKING YOUR CLOTHES TO THIS DRY CLEANER. AND I CANNOT STRESS THAT ENOUGH. IT'S UNFORTUNATE. BUT ALL I CAN DO IS GIVE YOU MY HONEST OPINION BASED ON FIRST HAND EXPERIENCE. And because dry cleaning is becoming obsolete. They operate under the assumption that because they are one of the only dry cleaners left in this town - us as customers will be forced to give them business. Therefore, providing an awful experience.

Not surprised this Dry Cleaners Yelp page has not been claimed…read more I wouldn't want to claim it either! If you happen to check the Yelp on this before going take a look at the overall star rating and go somewhere else. I just moved into the neighborhood/ state. Was trying to find a dry cleaners and this one was local to my house. I went in to question some alterations and get a couple pieces cleaned. The lady informed me they don't have the lady that does the alterations there I would have to go to their sister location on 11th. Which I was already slightly familiar with because I went in to get some prices on getting 2 pullover windbreakers dry cleaned and they wanted $25 a piece to clean to pull over windbreakers. Which I did not get done there. But eventually made my way to their location on 11th dropped off 2 pieces of clothing to be a dry cleaned and was given a ticket for my items priced at $20. 1 dress shirt, 1 pair of dress pants it cost me $20 to get them dry cleaned. $18.98 to be honest! The alterations I ened up decided against, were going to cost me $30 just to put patches on a pair of jeans. $15 to put a piece of elastic around a top piece of material not in the seam or anything just one single strip of elastic stitched on a piece of fabric. AND..... it was going to take 1 month to get them back... So needless to say I will continue to look to fine a better price place with a quicker turnaround.

I took my wedding dress here to get cleaned and they charged me over $80 to do it and didn't finish…read morecleaning the hem (still grass stuck to it) and they ripped one of the pads out and didn't notify me or discount the cleaning. Now I will have to pay more money to take it somewhere else to fix what they did.

Celeste is amazing!! She has done both of my prom dresses and they both came out amazing! She is…read morealso the sweetest person I have ever met. She has such a cute shop and I also was given ice cream lol!! I would recommend her to everyone!! book you appointment:))

So happy this place exists in downtown Eugene! I took some work pants in to be hemmed, she did…read morethem perfectly - also took in my boyfriend's heavy duty work vest, she put in a new quality zipper and he was so pleased. The owner Celeste is so friendly and personable and fun. And! There is the cutest sweetest little dog greeter, Lila. It is worth a visit just to see her! The space is a delight - many uniquely designed fashionable creations to look at while you get your alterations taken care of. 100% recommend!! 5 stars!!!

I have given this a week to settle, but watching the continued impact of Karen's tactlessness on my…read moredaughter is a cause to give warning. We brought my daughter's wedding dress to Karen to be hemmed and have the straps shortened. Having one's wedding dress fitted should feel joyful. It's a gorgeous dress that she has chosen and she looks beautiful in it. It might have helped if she had said anything like that anywhere along the line, but M was left with very different feelings. When I asked about a small wrinkle at the waistline, Karen's response was that the dress was too small and couldn't be let out. (I thought the height of the strap might solve it.) When we got to the hem, M said she didn't really want her feet showing. Karen didn't ask how M liked where she pinned it, just said it couldn't be any longer. When it was clear M wanted to take another look at what she had done, Karen seemed to have a hard time shifting gears. She finally said she understood that M didn't understand what we were doing, but that we could look again. It all felt a bit strange. Karen may be very good at her craft, but diplomacy is not her strong suit. Noone wants to be told they are too big for their wedding dress and too ignorant to understand having their hem pinned. The process was awkward and uncomfortable and has had a lasting impact. We took our business elsewhere as M had no desire to see Karen again.

Very easy to work with, work well done in a short amount of time! I was pleased with the end…read moreresult(-:

A great experience! Fixed a coat zipper while I waited, at no charge. Definitely will come back.read more

Really disappointed with this experience. I brought in a couch cushion cover, and when I picked it…read moreup, it was damaged--the velcro stuck to the fabric during cleaning leaving the cover visibly worn. They acknowledged the issue and said they'd make it right, possibly with a replacement, but it's been two weeks with no response despite me following up. Be wary of this place they have lost a customer.

This store has SO many fabrics to choose from! I'm going to be back in Eugene in June, and I'm…read morealready planning my visit to Jean Marie's!

OUTSTANDING customer service! I had a very big project to buy fabric for and very little knowledge…read morein how to go about doing it. Jean Marie's help made it as easy as possible and even went the extra mile in the end. A great selection of fabrics and super helpful employees: WINWIN. It's wonderful to have a family owned business in town that far exceeds any franchises out there.

Shola's cleaned a hard-to-clean fancy dress (think wedding party). Another cleaner had turned me…read moreaway. The job Shola's did is excellent. They know about different fabrics that have newer finishes on them. They were very careful and thorough, processing the dress through several times to get it just right. They even called to extend the service for one day so they could take their time. Both people who were at the counter were upbeat and friendly. Even though I live across town, this will be the cleaner I go to. They know what they are doing! The cost was VERY reasonable, good value.

Fantastic service... nicest owner you'll ever meet who treats you like you're his best…read morefriend...affordable. Best place in town for dry cleaning and getting big comforters laundered. Tiny place next to Gryff's pub.