So happy this place exists in downtown Eugene! I took some work pants in to be hemmed, she did them perfectly - also took in my boyfriend's heavy duty work vest, she put in a new quality zipper and he was so pleased. [[HIGHLIGHT]]The owner Celeste is so friendly and personable and fun.[[ENDHIGHLIGHT]] And! There is the cutest sweetest little dog greeter, Lila. It is worth a visit just to see her! The space is a delight - many uniquely designed fashionable creations to look at while you get your alterations taken care of. 100% recommend!! 5 stars!!! read more

Celeste is amazing!! She has done both of my prom dresses and they both came out amazing! [[HIGHLIGHT]]She is also the sweetest person I have ever met.[[ENDHIGHLIGHT]] She has such a cute shop and I also was given ice cream lol!! I would recommend her to everyone!! book you appointment:)) read more

TLDR: Do not expect a professional or respectful service at Arose Atelier with the owner, Celeste. She didn't finish my wedding dress, rescheduled every appointment, and threatened to take me to court when I asked for a partial discount for my unfinished dress. I brought my wedding dress in 11 weeks before my wedding. Eleven. We literally talked at the first fitting about how I'd have plentyyyy of time for any final adjustments. Celeste cancelled or rescheduled every single appointment the day of, usually just a couple hours before. And the appointments I did get to, my dress was never in the prior discussed state it was supposed to be in. [[HIGHLIGHT]]For the first few reschedules, I honestly didn't give her any trouble. Stuff happens. But when she cancelled what was supposed to be my "final" fitting, I started to get anxious and frustrated.[[ENDHIGHLIGHT]] My wedding was in 3 weeks and I still hadn't seen my dress finished. About a week before my wedding, I even paid to get my hair professionally done for what was supposed to be the new "final fitting." While I'm literally sitting in the salon chair, Celeste texts me -- two hours before my appointment -- that my dress still isn't ready and she needs to reschedule. My wedding was in 9 days. I decided to show up anyway. My dress was obviously not done, but I talked to Celeste in person and straight up asked her to be honest with me about whether she could actually finish it, because I needed to find a backup if not. She insisted she could do it and told me to come back in a couple days. I believed her. Huge mistake. My last appointment was one week before the wedding. I walked in to Celeste still actively working on my dress. When I finally tried it on, it still didn't fit my chest. She claimed I had lost a "drastic amount of weight" in two weeks.... crazy excuse, and basically said there was nothing she could do, while I'm standing there crying in an unfinished dress. I paid part of the invoice and left, planning to ask for a partial refund after the wedding because I just needed to get out of there. Then, on my honeymoon, Celeste texted me asking for the remaining balance. I told her how disappointed I was and that I wanted to talk about being charged full price for a dress that was not finished. [[HIGHLIGHT]]She insisted the dress was finished (after admitting at my last appointment it didn't fit), refused any kind of partial discount, and that's when she started threatening to take me to court, along with some incredibly unprofessional, rude and petty messages.[[ENDHIGHLIGHT]] There is so much more I want to say as this isn't even the half of it. If anyone wants details or has questions feel free to reach out. I have every text, screenshot, timestamp -- all of it. And if thats not enough, just take a peek at the other recent reviews on google. My email is launa_evans@yahoo.com. read more

[[HIGHLIGHT]]Celeste, your response to my review from June 2024, which you just responded to July 2025 is somewhat misleading to your potential clients reading reviews. I realize no one likes negative reviews and I gave you the opportunity to make things right before writing the review but you refused. Here are the facts: (1) Your quote and contract: You initially quoted me $400 for the work, estimating it would take about 10 hours. You said you needed to come up with a contract for all clients but did not have it done yet. You started the work without a contract; I did not ask you to start the work without a contract. I did assure you that I would pay you upon completion, which I did. For you to shift your mistake to me is unfair an irrelevant because you got paid what you asked for immediately upon completion. (2) Fabric: I did bring in the fabric and yes, there were three slightly different shades of purple. That was never an issue so it is an irrelevant point you were trying to make in your defense. (3) Pattern: You took my measurements and made a pattern for the dress. Any errors in the fit were your errors because you measured me and made the pattern, which you said was an area of your expertise. (4) Bodysuit: I did not bring in the bodysuit. You had all the material and you made the bodysuit out of the same stretch fabric as the bodice so there was no way I could have brought in a pre-made bodysuit. You miscalculatled, not me. (5) Workmanship: Any work you had to redo was because of your errors in measuring, sewing, pattern-making, etc. You assured me you had the skills to do this dress and I trusted that you did. It was your responsibility to do the work correctly in the first place. (6) Final Fit: When I picked up the dress, it appeared as though it was Ok, except for the uneven topstitching along the neckline (anyone can look at the pictures and see how uneven it is). It wasn't until I got home and got the crystals out to glue on the dress that I realized the dress and lining did not line up correctly and the front of the dress was too bunchy to glue the stones on. That's when I came back to you and you said you didn't have time to do anymore that you had other clients to take care of (7) Dispute: Before filing a dispute, I told you the problems and asked you to fix the. You refused and then started talking about how much work you have redone and how there is no refund on custom dresses, and how you should have had a contract. I asked you a second time to fix the dress or give me a refund and I would return the dress, not file a dispute, and not write a negative review. You again refused so I had no alternative but file a dispute. You never mentioned anything about $1,200 (8) Cost: You make it sound like you were doing me a favor by not charging me full price. You never said "I am giving you a deal." I asked you the price upfront: You quoted me $400, charged me $600, which I paid without quibbling, and then to Square you came up with over $1,200 worth of rework. You never said one word to me about $1,200 and as I mentioned earlier, any rework you did was due to your errors, not mine; thus rework was your responsibility. (9) Bank & Square: My bank told me they contacted you twice and they got no response from you. I sent them pictures of the dress and a letter from an experienced alterations specialist who itemized the faulty work. The bank reimbursed me. I had no contact with Square and were never contacted by them. The bank contacted both of us; Square did not. Something else you didn't mention was that I gave you a sewing machine for free after one of the first fittings after you said you needed a better machine. I told you it was an older model that needed a tuneup and you said it was a good machine with features yours did not have and it would be worth getting it tuned up. You still have the machine and I hope it is working well for you. Celeste, I trusted you and you did not produce what you promised. You said you were just starting your business and needed clients. I gave you a chance, paid you immediately, gave you a sewing machine, and initially referred others to you. Obviously, I can no longer do that[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]It is also interesting that it took you over a year to respond to my review. Did it take that long to think of a defense instead of just apologizing for taking on a project you were too inexperienced to do well and making things right when things went wrong[[ENDHIGHLIGHT]]. Making a dress from scratch, which you said you could do, is way different from doing alterations. You were a good sales person but the final unwearable dress speaks for itself. One thing you did make very clear to potential clients in your response to my review is that you believe that a contract stating no refunds enables you to do whatever quality or lack of quality work you want, leaving the customer holding the bag. Buyers beware. read more

[[HIGHLIGHT]]fabulous customer service in a beautiful location![[ENDHIGHLIGHT]] [[HIGHLIGHT]]I've used other alteration shops and this one excels where they fall short- you won't be disappointed :-)[[ENDHIGHLIGHT]] read more

I came to Eugene to visit one of my bffs who moved there a few years back; lucky girl, but I digress. I packed light because flights these days have children singing over the loudspeaker and other unfun events, so I wanted to get on and off the plane asap -- the only small, tiny, itty-bitty problem --not, me, I am no longer tiny, but the clothes I packed are . Thus, my spontaneous blind packing left me in a bind. I had three very cute and very too-small dresses and so my friend took me to this place to have them taken out -- I don't write reviews often, but I was so beside myself -- anyone who has gained weight and their favorite clothes look like they fit your child knows. [[HIGHLIGHT]]The owner, Celeste, was there and saved my trip and my self-esteem - she is highly skilled, super sweet and has the cutest onsite dog![[ENDHIGHLIGHT]] I shall be back when skinny to have them taken back in! read more

[[HIGHLIGHT]]Perfection. Such a peaceful and relaxing place.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]You will LOVE this place![[ENDHIGHLIGHT]] She is bold and creative but also organized. Amazing at alterations as well as design. read more