She was so knowledgable and has so much experience. Used to do the sewing repairs & adjustments for…read moreLululemon when they offered it. She worked on my sons ABC pants and he loves all her work. Definitely a pro! Thank you hon!

Claudia is easy to work with and did a great job on hemming my jeans. Thank you Claudia!read more

So happy this place exists in downtown Eugene! I took some work pants in to be hemmed, she did…read morethem perfectly - also took in my boyfriend's heavy duty work vest, she put in a new quality zipper and he was so pleased. The owner Celeste is so friendly and personable and fun. And! There is the cutest sweetest little dog greeter, Lila. It is worth a visit just to see her! The space is a delight - many uniquely designed fashionable creations to look at while you get your alterations taken care of. 100% recommend!! 5 stars!!!

TLDR: Do not expect a professional or respectful service at Arose Atelier with the owner, Celeste…read more She didn't finish my wedding dress, rescheduled every appointment, and threatened to take me to court when I asked for a partial discount for my unfinished dress. I brought my wedding dress in 11 weeks before my wedding. Eleven. We literally talked at the first fitting about how I'd have plentyyyy of time for any final adjustments. Celeste cancelled or rescheduled every single appointment the day of, usually just a couple hours before. And the appointments I did get to, my dress was never in the prior discussed state it was supposed to be in. For the first few reschedules, I honestly didn't give her any trouble. Stuff happens. But when she cancelled what was supposed to be my "final" fitting, I started to get anxious and frustrated. My wedding was in 3 weeks and I still hadn't seen my dress finished. About a week before my wedding, I even paid to get my hair professionally done for what was supposed to be the new "final fitting." While I'm literally sitting in the salon chair, Celeste texts me -- two hours before my appointment -- that my dress still isn't ready and she needs to reschedule. My wedding was in 9 days. I decided to show up anyway. My dress was obviously not done, but I talked to Celeste in person and straight up asked her to be honest with me about whether she could actually finish it, because I needed to find a backup if not. She insisted she could do it and told me to come back in a couple days. I believed her. Huge mistake. My last appointment was one week before the wedding. I walked in to Celeste still actively working on my dress. When I finally tried it on, it still didn't fit my chest. She claimed I had lost a "drastic amount of weight" in two weeks.... crazy excuse, and basically said there was nothing she could do, while I'm standing there crying in an unfinished dress. I paid part of the invoice and left, planning to ask for a partial refund after the wedding because I just needed to get out of there. Then, on my honeymoon, Celeste texted me asking for the remaining balance. I told her how disappointed I was and that I wanted to talk about being charged full price for a dress that was not finished. She insisted the dress was finished (after admitting at my last appointment it didn't fit), refused any kind of partial discount, and that's when she started threatening to take me to court, along with some incredibly unprofessional, rude and petty messages. There is so much more I want to say as this isn't even the half of it. If anyone wants details or has questions feel free to reach out. I have every text, screenshot, timestamp -- all of it. And if thats not enough, just take a peek at the other recent reviews on google. My email is launa_evans@yahoo.com.

Barb sewed on school letters to a wool Letterman Jacket. Very professional. Done as promised.read more

My son needed his letter and patches sewn onto his letter jacket. Barb responded quickly and came…read moreright out to our house. She verified everything we needed done and had them sewn on and delivered back to us in no time! Friendly with amazing service! Would definitely recommend!!!

Thea was absolutely amazing. She made me feel at ease and beautiful as soon as I put my dress on…read more She is very knowledgeable and informed me on all the adjustments and planning for my wedding dress. She thankfully was able to also take on my tea ceremony dress which needed quite a bit of adjusting. The day of pick up everything fit perfectly and she even strengthened my buttons just before I left. It was worth every penny. Thea is so affordable, her work is amazing for the value. I will be coming back for every stitch for the future. Thank you so much!

i cannot recommend thea enough! i was coming into town to visit family and had seen other reviews…read moreso threw a dress in my car that i needed altered and texted her to see if she'd have time on such short notice. we arranged for a time in the morning for me to bring it over and she carefully pinned it and we agreed on the alterations she would make. it's useful to know in advance that the only forms of payment she accepts are cash and check so i explained i'd need to stop at an atm because i don't travel with checks and don't even write many anymore and don't usually have cash on me. i already felt badly giving her such a fast turnaround time based on when i knew i'd be leaving town to drive back to seattle; i wanted her to confirm she would have enough time with all the other projects she has going to be able to complete my alterations without feeling rushed. completely by surprise, the *very same day* i dropped it off in the morning, she texted and asked if i could stop by at 7pm to try it on. my mind was BLOWN! i could not believe she had done all the alterations in the same day. the dress looks amazing and you'd never ever be able to tell it was altered, considering it was purchased from anthropologie. i'm a complete convert and client for life! i told thea that the next time i come to eugene i will contact her ahead of time and hope to drop off more projects. she is super sweet, clearly cares about her craft and is an amazing seamstress. what a find!!

Just the best customer service you could ask for. I had neglected to mention that the cuffs on my…read morejacket were very soiled and they weren't turned up as I usually wear them and when I took it back they immediately took care of it and Shola, the owner told me he personally took care of it. A super personable guy. Great cleaners. Highly recommend.

Took my down comforter in to be cleaned and had a wonderful chat with Shola himself! What a great…read moreperson, I really enjoyed chatting with him, and he assured me that my comforter would be done in a couple of days. It was, and when I went in to pick it up, the employee who rang me up and handed me the comforter was pleasant. I was charged exactly what I was quoted, so no surprises. Don't be put off by the location or lack of ambience. They clean stuff, it's what they do.

This store has SO many fabrics to choose from! I'm going to be back in Eugene in June, and I'm…read morealready planning my visit to Jean Marie's!

Great place for zipper repairs and "LARGE " assortment of fabrics…read more Prices very reasonable! Will go back!

Very easy to work with, work well done in a short amount of time! I was pleased with the end…read moreresult(-:

Karen was condescending and irritable with us throughout the entire session. I suspect it's because…read moreGoogle maps landed us somewhere completely different using the address we were given and we had trouble finding her house, which was not our fault. But this seems to have resulted in irritation with us for costing her time, which meant she charged $30 for taking measurements for a custom suit, but was too impatient and annoyed with us to measure the pants as well. (At first my husband indicated he wanted to just leave, as he was tired of the interaction. But when I heard the fee, which was a bit higher than I expected, I asked if we could please proceed to measure the pants since we're paying for the measurement session. And after a long, tense silence she said "you are paying for my time," and so we left.) I think it was reasonable for us to want a professional tailor to make sure we got a custom order right. Karen seemed so annoyed at us, and frankly quite disrespectful to our intelligence, that we regretted going to see her. I completed the suit measurements for my husband as best as I could at home, using the diagrams and pictures found online. At first I had planned to inquire about her availability for alterations if the suit we order needs some tweaks. But we will not be returning.

Absolutely loved Natalia's alterations. I was very nervous, as I have never used these services…read morebefore and it was my expensive wedding gown. She was so professional and kind. The turnaround was very quick, and for the list of things needed-I couldn't believe how affordable it was! She even had me record her explaining how to bustle my dress, so on my wedding day I'd have a visual aide for my daughter to help me. 10/10 recommend her services to anyone I talk to!

I've had alterations done here before and they went well. I brought some garments in a few weeks…read moreago for some simple mending and was given a pickup time and date. I was told it'd be a longer wait than usual because it was wedding season (which idk if it even is anymore but okay) and i said okay. I called on that original pickup date and said i couldnt pick up my items until 2 days later (today as I'm writing this) and spoke to Natalia herself who said absolutely, pick them up on Saturday and we confirmed the date. I show up today and after they spent 5-10 minutes locating my items which they completely misplaced, she brings them out in the original bag still and COMPLETELY UNTOUCHED. and tried to blame me saying i was told it was wedding season and that I'd be called when the items were ready, which i genuinely dont remember. I just remember the PICKUP DATE AND TIME I WAS GIVEN and the CALL I HAD HAD TWO DAYS EARLIER WHERE SHE TOLD ME TO PICK UP MY ITEMS THEN and happened to not mentioned that they hadn't touched any of my items and they wouldn't be ready by then. I was asked if i could wait another week but actually no they wouldn't be ready by then either because theyre closed for longer than usual. I ultimately took my items back and she gave me a half hearted sorry with a shrug and DID YOU KNOW IT'S WEDDING SEASON. Never coming back here and will try another place in town that hopefully spares me the condescending demeanor and complete lack of professionalism.

I had a bridesmaids dress altered here and she was very sweet and accommodating to what I needed…read more When I got there she was prompt and very professional. She had my dress done when we agreed and it fit perfectly and made the perfect accompaniment to the bride.

I called first to ask if she could repair the zipper on my favorite purse. I took it to her and she…read moresaid she could replace it for $40! So awesome! She was incredibly sweet and fixed my bag in only a few days, not more than 3. She texted me when it was ready and I scheduled a pick up for the next day. You're able to pay with card. Will definitely be coming back to her if I have any other sewing concerns

Got measurements for a a custom maid bridesmaid dress from a website. There was a no return policy…read moreon a custom dress so I wanted to be sure the measurements were correct. They did a great job. Cute store too! Lots of nice pieces for sale.

I just picked up my 2 jackets Saba fixed the zippers on and they are fabulous! She does great work!…read moreI highly recommend.