I discovered Nail Spa while browsing Yelp for a nail salon. I initially went in for a pedicure and…read morea new nail dip. As the nail tech was prepping my nails, I noticed all the sample nail designs and thought, Oh, she knows how to do designs. With that in mind, I decided to get acrylic tips instead.
I shared a video with her showing a cat-eye French tip design I wanted. As she started working, I felt the nails looked too dark, but I tried to trust the process. She finished one nail and asked for my opinion. I asked if it was the final product, but due to a language barrier, she called over a man I believe is the owner. He explained that the nail wasn't finished and there were more layers to add, so I said okay.
When everything was done, she executed the design perfectly, but it was much darker than I wanted. I had hoped for a pink design but left with a dark pink and greenish-looking nail. I tried to love it but couldn't, so I returned the next day to request a color change. Initially, the owner implied I would need to pay for the redesign, but when I explained that I had expressed my dissatisfaction the day before, he agreed to fix it at no charge.
Because of this good customer service, I decided to give them another chance, but I opted for a different nail tech this time and requested Michael. During my fill, I had to point out areas where the nails weren't shaped correctly. Even during polishing, I had to ask him to go over spots he missed.
I asked for blue chrome nails with glitter, and he initially said it was possible. However, after prepping my nails, he called over a coworker, showed him the picture, and then told me he couldn't execute the design. As a result, I left with plain nail polish. Michael was apologetic and said they'd have the chrome powder next time, but by then, the experience left me disappointed.
The staff is nice, and I appreciate that they allow both appointments and walk-ins. However, there's something about the vibe of the salon that feels off, so I won't be returning. That said, if you're in a pinch and need something affordable, they might be worth a try.