I had a tortellini the first time I went a few years ago and it was good. This was my second time and I had the Chicken Parmesan and it kinda sucked. The chicken Parmesan was just ok and the spaghetti ruined it for me. If you are an Italian restaurant your spaghetti should be one of the best parts of the dish. Our waitress wasn't mean or anything but had a VERY depressing attitude that made it awkward. When I said thank you for my refills and food, she just grunted in syllables that somewhat sounded like, "you're welcome". I'll try something different next time but it will definately be pickup or delivery so I don't deal with the cavewoman again read more

Napoli's - Chicken Parmesan was ok but the spaghetti kinda blew - Italian Near Me - Denton, Texas

The staff is so nice and the food tastes great! I can't wait to bring my parents here when they come to visit.

We love Napolis! Excellent food, friendly staff, good prices! We are blessed to have this family-owned restaurant so close to us.

Below average. The chicken my boyfriend had tasted as if it was previously frozen, based on the consistency and texture of the chicken. Marinara sauce tastes exactly like the Newman's Own brand at Walmart. Pasta was over cooked, and watery. Owner confronted us and harassed us asking if we had a problem with the food since she noticed we didn't eat much. We didn't want to be rude so we said the food was okay, and she kept harassing us rudely trying to figure out why we didn't eat it. Super weird experience, won't be back read more

We got dinner from here a few nights ago, and the lasagna tasted rotten, the manicotti wasn't traditional in any way (it was just the shell with mozzarella in it? Not Ricotta or anything.), the bread was stale and hard, the mozzarella sticks were soggy, etc. The only good part of the meal was the pizza. Waste of $50. Don't waste your time with anything other than pizza. read more

A great little Italian restaurant hidden in a strip mall. The prices are on the low end....the food on the top. We ordered and shared a Napoli salad with house dressing. It came with hot garlic rolls before our entrees. My order of spaghetti with meat sauce needed a bit of draining... because I had to ask for an extra napkin to remove water from the edges of the plate. Even with that, I could not finish even 1/2 of the serving. It was so good, my son didn't need a to go box. He enjoyed the pasta sampler. Both orders came hot and steaming. The rolls tasted as if Gramma had just taken them from the oven. Our server checked on us often. He was great at refilling beverages and rolls. I noticed they do a great take out business. This is be a place to which I will return often. read more

So... little café / diner type restaurant. One other family having lunch here when we went. They serve a delicious bread knots appetizer - free... super hot and fresh! We ordered spaghetti with meatballs and my husband purchased a white sauce dish, not sure. We were pleased with our meals. We were confused by the menu as to spaghetinni as opposed to spaghetti... on the menus and what he ordered came with the "tinni" and mine with spaghetti however, when we compared at our table they were the same... interesting. Décor was lacking... super simple and old... they had cozy booths though. It was good but nothing special and too many other restaurants to try to go back again. read more

Reliably good to above average. Delivery can be slow, but it's usually worth it. They've messed up our order a couple of times, but not too bad. They've forgotten my salad. But the food is usually hot when it gets here, and they usually give us plenty of bread. Delivery drivers are polite and they drive slow through the neighborhood. Ordering over e phone can be difficult because it is noisy on their end. They're all business when you order, don't expect pleasantries or detailed knowledge of the menu. We usually order pasta, and have never ordered pizza. Their diavolo sauce used to be more spicy, but not that great anymore. I think quality varies based on who is cooking at the time. read more

Food is just amazing (authentic Italian) the food price is very reasonable standing to customer service...

Service was good, the woman who seemed to be taking care of everything in the front was very attentive. The decor is what you would expect from a cheap italian food place, casual- not fancy, somewhat comforting :) I ordered the lasagna from here, it was a huge piece, and somewhat greasy, how generous they were with the sauce turned me off, but I still enjoyed what I had of it. I would come back here again to try the pizza read more

Tonight the wife and I ordered two pizzas delivered, just as we have done many, many times. We were totally, but pleasantly surprised when our order arrived at our door about fifteen minutes later. In the past it was more like a 45 minute wait. When we opened the boxes, we were totally shocked at the way our pies looked--nothing at all like what we've experienced in the past. Our vegetable pizza was almost void of veggies, where in the past it was loaded with onions, peppers, mushrooms, and olives. It was basically a cheese pie with a lot of sauce (which was totally different from the sauce in the past) and what looked like a few bits of onion and equally stingy amount of pepper. In a word it was awful. Probably the worst pizza we've experienced ever. The pepperoni pizza was not any better--same terrible sauce and almost no pepperoni. In fact, I've had slices with more pepperoni than this entire pizza. What the hell is going on with this operation? Has the recent competition hurt them so badly that they cannot afford ingredients for their operation? Are there new owners? If so, they obviously don't know what they're doing. It is so sad to see what was once a decent pizza joint go so far down hill. Regardless of the why's, tonights experience has really soured us. We will no longer patronize Napoli's. Monte Melugin read more

I received pale yellow, barely cooked mozzarella sticks that looked like they were heated up in a microwave and tasted like batter along with the fettuccine Alfredo that had a paste like sauce and was the worst Italian food I've ever had in my life. I just wish I could have a refund but Uber only gave me a $5 credit for this inedible food. Seriously save your money and time because I like most pasta and I couldn't even finish this. read more

They had pretty good rolls and great service. Their chicken parmigiana was really good although the sauce could be improved seemed like it could have been out of a can. Overall it was really good, and I will be back. read more

Best pizza we have experienced in years. Pizza always hot and so delicious the garlic in the sauce puts it over the top. Can"t bring ourselves to order anything else its that great. But we will cause if the pizza is this good the rest must be amazing. Never been disappointed in the year and half we've been visiting. AWESOMENESS! See you next Friday night! Thank you Napolis for the AWESOME food & experience. read more

Always pleased with Napoli's. It is a fantastic neighborhood Italian Restaurant. The pizza is NY style and excellent. We always get a large with Sausage, pepperoni and mushroom. Homemade pastas. It's worth a special trip. A go to when you live close. read more

We ordered take out from here and were not impressed. First the man I spoke with on the phone was not friendly at all, seemed like he just wanted to get off the phone. The restaurant was totally empty when my husband picked up the food. The food was flavorless, the meatballs tastes like they were from the freezer. The food reminded me of school cafeteria food. My husband disliked his food so much he threw it out and got McDonald's. My advice is to just skip this restaurant, we will not be back. read more

I find it difficult to find an Italian restaurant that I don't like, but somehow Napoli's has managed to make my very short list of Italian restaurants that I won't eat anymore. From the broiled, grey colored chicken, to the disgusting bathrooms, complete with leaking pipes, this place feels gross. If thats what the front of the restaurant, I'd hate to see the kitchen. This restaurant is reminiscent of the before scenes on Gordon Ramsey's show, Kitchen Nightmares. Eww. read more

My fiancé is from New York so I wanted to try and find a place that had similar authentic Italian pizza from New York. I drove the 35 minutes to get there to surprise her with something that would remind her of home I must say I was very disappointed when I got the pizza home to find the bottom of the pizza completely burnt. Not both pizzas mind you but paying $34 for two pizzas and one of them not worthy to eat is very disappointing I would definitely recommend looking elsewhere for edible pizza. read more

Napoli's - Italian Near Me - Denton, Texas

This has to be the worst Italian restaurant I've ever been to. The service was not hospitable to say the least, but the food was terrible. The bread served was good, as well as the appetizers. However I ordered the chicken piccata and had to have it sent back. The chicken tasted as it it was boiled and had been sitting, it was bland and gross and was over old pasta and watery sauce that tasted like from a hamburger helper boxed meal. The salad dressing tasted like ketchup. I ordered spaghetti and meatballs because I assumed that cannot be messed up, but it too was bland and just tasked like from a can. I was very disappointed and will never return. read more

Came for dinner on a Sunday evening and only a few tables were filled. Service was very slow and 10 minutes after we ordered we were told they were out of one of the dishes. Long wait for the meal and although we saw at least 6 different employees we got very little service. Had to ask for a fork & they forgot so one of us got up to get one. Air conditioning wasn't cooling & it was uncomfortably hot. Once food arrived it was average at best. Portions were generous & rolls were good. read more

Super solid authentic Italian place. The stuffed mushroom appetizer is Amazing! Great pasta. Great appetizer bread!

The food isn't the best but its the closest privately owned Italian restaurant where I live so they still get my service every once in a while. But be warned, if you're ordering delivery, THEY WILL NEVER GET YOUR ORDER RIGHT. I think this time around has been my last straw. Sorry Napoli's but you're nowhere near as good as my Tony's back where I used to live and so not worth the double time I have to wait just get what I wanted in the first place. read more

I order here 3-4 times a month. I am not sure if they have new people working or if they just gave up on life but it keeps getting worse and worse. Every time I would order delivery something was forgotten and/or the pizza wasn't cooked all the way. When I would call to say they forgot something the answer I would receive was "oh well you can come pick it up". HOW ABOUT YOU HAVING YOU DRIVER BRING IT SINCE I PAID FOR IT! Now I've just started picking my food up because the delivery kid doesn't know what he is doing. Picked up food tonight. Not only was my pizza undercooked, it smells and tastes like cigarettes and they forgot to give me my salad dressing after I asked the kid TWICE if it was in the bag. They need to seriously think about either training the staff better or just put a sign on the front door that says "we are going to over charge you for all of your food, even though we won't give all of it to you". $28 for a medium undercooked pizza, a salad with no dressing and a halfway burnt baked ziti. *12 hour later update* I took back the half of the pizza and the entire salad and the asshat of a manager gave me $11 back because that's all I brought back. He was very rude. I asked why it was $28 for 3 small items and his exact words were "we make our food small". read more

I've only been here once and honestly? It's just OK. We were the only people in the building but had to waIt a long time for drink refills. We shared a pizza that gave us terrible stomach cramps, but it was a decent pizza. The staff, however, are incredibly friendly and nice. You can tell they genuinely care about their restaurant which rarely ever happens. The inside needs a little work, smells kind of funky and the tables could be updated. But I will definitely come back! read more

Meh. I called Napoli's to order for delivery and was told that delivery is only available after 5pm, and to call back. They close at 5pm today. Strike one. Hubby and I decided to order two veal parms and an order of mozzarella sticks for pick up. When we arrived, they had only made one entrée. We had to wait 15 more minutes while they made the second. Strike two. When we finally got home (starving at this point), the "cheese"sticks were sort of soggy and had NO CHEESE in them. The cheese was all in a glob in the bottom of the container. The veal... oh the poor veal. It was burned. I mean, black. Both of them. The sauce tasted like a low-sodium, healthy choice, jarred invention. But, in a bad way. The bread was inedible. Hard as a rock and had no flavor. Strike three. For $30 I could've ordered Domino's and at least stayed in my pajamas. We'll never go back. read more

Best pizza on Denton!! Get a large Pepperoni pizza and don't trick it up with anything else. Everything we had was really good, but that pepporni pizza is as good as it gets. read more

3 stars for their bread, yes the hot garlicky buttery perfect fluffs of perfection. I have never had better bread. Now service, meh, and the overall food a little below average. But I will always come for the bread... read more

This is my second trip to napolis and they have messed up my order a second time. They said a take out order would be ready in 20 minutes and it's been over 35 as of now. Last time we came here and dined in, they forgot an order for out table. Food is average, hope this helps you decide whether or not you really want Italian food. read more

This place has great food every time. Yet it's the worst customer service. Every time my office orders from there 5/10 entrees ordered are incorrect. Missing items. Or made improperly. If they changed their front desk & to go people their whole business would benefit. read more

Nothing really outstanding here. Came for lunch. Bread came out cold with insufficient garlic/cheese stuff on top. Next came salad with house dressing. Dressing was soso at best. Finally, lasagna. Bland as could be. So not impressed. read more

I have been here several times with friends and family... Honestly so many times I have just about ordered almost the entire menu... The food has always been delicious and served nice and warm without being burning hot. Having an Italian step-father and having some of his traditional dishes I have a basic knowledge of what would and wouldn't be authentic and, although I don't believe that everything here would be that authentic taste, everything has always been great! Service has always been very good and the bread before the food is honestly the best part... When I was working for a hotel in the area and guests would ask me for good Italian food, no matter how far it was, I would always send them to Napoli's and I never had a guest complain about their food or experience. I will continue to go back to Napoli's! read more

Ordered for the first time and I'm impressed . I'll be going back to try their pizza . Their bread is ah-mazing!! And there spaghetti is super tasty !! This may be my new go to place read more

Well... when I first entered the place it was empty. Then I waited for a while (after making eye contact with an employee) to be seated in an empty room. They got our drink orders but the lady seemed to have an issue with taking my order. Needless to say I will never drive back there, but then again I no longer live in Denton so my only hope is that read more

The pizza was excellent! Thin crust, sauce was not too bitter, not too sweet, cooked to perfection. Don't load it up, keep it simple, it tastes better that way. The server was, meh, not pleasant. She just wasn't a people person. But, there were two other servers there who kept coming by (obviously bored because the place was empty) filling our drinks and such who were both quite pleasant. I was also super excited to discover they deliver! I'll be getting all of my delivery pizza from them in the future. read more

Don't ever go here plzzz. It's so disgusting and dirty. The food isn't even cooked fresh you can tell it's microwaved

Worst service I've ever had! We went on March 4 and we should of walked out once we walked in. We walked in and the guy at the front pretty much gave us the biggest attitude and treated us like we were the biggest inconvenience. We actually thought they were about to close but it was still 3 hours to closing. The food was horrible! Salad and chicken Alfredo especially I couldn't even eat it. The first set of bread we received was completely burnt and the second one was not even cooked all the way. It is was still doughy in the middle. Our server never checked on us for drinks or anything else. When we finally got the check we waited for her to come to the table, she never did so we got up to go pay at the front and she just stared at us like she didn't know what we wanted. From the looks of the other reviews I'm not the only one who thinks customer service is horrible! read more

Blah!!! The sauce is too salty, the pizza was soggy and bland, the salad was wilted, and the stuffed mushrooms were just nasty. I hate writing bad reviews because I respect small businesses and owners trying to make a living, but cannot conciously recommend someone going there and wasting their hard earned money! Sorry! :-( read more

service and speed was fantastic but whats holding 2 stars back for me follows: the bread was fairly hard on top but it was hot the pizza had a puddle of grease at the center and when I pulled a piece of pizza off of the pan it took the cheese from another slice with it. and for $1.25 i assumed I'd get more than 2 pieces of pepperoni per slice average. aside from those issues with the pizza the flavor was fantastic aside from these issues with the pizza the service was very friendly and very fast and I will definitely be coming back soon! read more

We were recommended by another local business to try Napoli's if we were hungry and looking for something to eat, so we did. The place was empty (but it was about 4 pm on a Sat afternoon) which is never a good sign. Sure enough garlic bread hit the table and it was awesome! Didn't want to get too excited (maybe we were just really hungry) and next our entree's...Wow! I love Italian food especially Veal Parmigiana and it was delicious! The rest of my family enjoyed there meals as well. By time we were leaving the early dinner crowd was starting to fall in. I will definitely be stopping by again when I'm on that side of town again! read more

Great service every time we go. Love the bottomless bread they bring out while you wait. Their sauces are well balanced and their white pizza keeps us coming back. read more