I called looking for a very hard to find part for my Pacifica and they located it for me within an…read morehour and in my hands with 2 days! Very friendly, knowledgeable and helpful!

10/10 would recommend. Friendly, relatable, exemplary and personal customer service…read more My daughter bent her rim and I was looking for a cheaper replacement option than Midas' $189 quote, so I called Auto Heaven. I called 10 minutes before close and spoke with an employee who promised to get back with me in the morning. I was called by Chuck, the owner, within an hour. He did not have the part in-stock, but was very willing to order one at about 1/2 the price of Midas. We discussed options and he referred me to a local shop to see if they could fix the rim without us buying a new one. Chuck took the time out of his evening to help us out and didn't make a dime. You helped ease the stress of college parents, and helped us save nearly $175.

You never want to HAVE to visit a parts store, but if you do, this pace is a gem! Friendly…read moreservice, clean setting, and helpful advice make this place the top of the list for me!

Excellent service and very kind. I am not a car person, and other non-car people will know that…read moreoften leads to them making you feel like an idiot. I didn't feel that way at all here, and she was very helpful in finding what I needed and answering my questions.

This place knows customer service!…read more I live in Indianapolis and have been having car issues for the past couple of weeks. My check engine light has been turning on and off and my battery even died a couple times, then miraculously started back up. The first time that happened I went to the AutoZone in Indianapolis on Washington St. The guy checked my check engine light and told me it was my coolant levels being low most likely. He said he was busy and couldn't leave the storefront because the other guy was busy doing something in the back. He did tell me to come back in a few hours and he'd help, but I didn't have time for that. I drove a couple miles east and stopped at the other AutoZone. I told the guys there what happened and they also ran the test and said about the same thing. I bought antifreeze/coolant and the guy there helped me pour it in. I thought I was good to go. WRONG. My check engine light came back on and my battery died and then a few minutes later turned back on. My girlfriend lives in Bloomington and so we thought we'd just go drop off my car and here and have them charge my battery because that's all I thought was needed. Wrong again. I told Scott, the manager, the whole story. He told Mark to run pretty much every test and check everything for me. He seemed upset by the fact that I had already been to two other AutoZones. It was nice to feel like he cared. Mark was amazing. He ran all the tests, helped me and even explained to me what was wrong and why. He also helped me fix everything. He wasn't trying to upset anything either, which felt nice to know I wasn't being cheated. Seriously, one the the best costumer service experiences I've ever had. Oh and did I mention it was sprinkling/raining the entire hour+ I was there? Thanks for all the help!

Matt and a lady (did not get her name) Helped us in our price range and made sure we got the right…read morethings!

Motor Service can always be counted on to deliver prompt professional service for your automotive…read moreparts needs. They routinely have the parts you need at a competitive price or obtain them in short order if not. In addition to getting what you came for they treat you like family and are genuinely nice people.

They are always so helpful. Christian came out looked up at what bulbs I would need for my car …read more Assisted in helping me put in the turn signal lights and he did not have to do that put went above and beyond. I would not go anywhere else for auto parts and assistance . Very honest and I love that!!!

Understaffed and over-priced. After many minutes watching two employees do the best they can, I put…read moremy merch on the counter and left.

When I needed a tire repair, I came to Pep Boys because there was convenient online booking and…read moreplenty of availability, and I felt unsafe driving my car with a damaged tire. Larry at the front desk was very friendly and helpful, and I appreciate his help. These are the reasons they get 2 stars instead of 1. Unfortunately, after my tire was unable to be repaired and I had a set of 4 new tires put on, I went on my way, but something felt off. My tire pressure light was still coming on sporadically, the drive felt uncomfortable, and there was a rattling sound coming from the front driver side. Upon further inspection, I discovered that all four new tires had been inflated to 40 psi, well above the 33 psi specified by my vehicle's manufacturer. Additionally, the hub cap on the front driver side tire (call back to the rattling sound) was installed in a way that I could hardly get the valve cap off, so I had to remove it to check my tire pressure. I am pretty disappointed in Pep Boys for allowing me to drive away with overinflated tires. I am not a car person, but I know how to read the specified tire pressure on my car. This not only demonstrates laziness, but a disregard for their customer's safety. Overinflated tires are extremely dangerous, and with the distance I drive on the interstate every day, I could have easily had a blown out tire and been seriously injured or injured another driver. I will not be returning for any further service, and I will not be recommending Pep Boys to anyone I know. To everyone: don't go into an auto shop and trust that they know more or better than you. Do your research. Ask questions. Check. Their. Work. Could save your life.

I'm in the military so I'm usually busy and I made an appointment to have an oil change and I have…read moreto request to get out early for appointments like these and I get to my appointment for them to tell me that they canceled it so they reschedule it for the next day and now I'm waiting for about 15 min at my appointment the next day and now they said the don't have the filter for my car and this is after they've had the information on vehicle before the appointment and even after have had canceling the previous appointment and now they are telling me they don't have the filter. Wasted time that I could have been doing other important things

Excellent communication, a recent repair job was diagnosed and fixed quickly at a good price. I…read morelike the online diagnosis report with photos.

I had a check engine light on. I had a diagnostic check perforned at another shop. The diagnostic…read morecheck indicated that bank one sensor was bad. I watch the mechanic run the diagnostic. It took about five minutes. Advance auto did a diagnostic test which showed the same diagnostic. They also did a vehicle check which I did ask for or authorize. They did't find anything else other then the original bank one sensor. They charge me $155.00 for a diagnostic that I had already received from another shop for free. They never mentioned the vehicle inspection or the charge for it until the vehicle was ready for pickup. Never again.

Made an appointment online for 7:00 am and checked my car in at that time. Micheal at the desk was…read morevery helpful and professional. We had two new tires, an alignment an oil change, and a full inspection for around $400. Everything was good but i thought the "recommendations" for the inspection were a bit ridiculous. The total recommended would cost around $3,500. The thing that struck me as funny was that we replaced wipers just 2 months ago and even something small like that was recommended to be changed. I get that they have to make money but it was just sort of a funny thing to see. Right now 5 stars for service but 3 for integrity. P.S. the back page contains the info of the inspection. They are either check green-ok, yellow-recommenced, Red-required. We saw lots of scribbled our greens turned yellow. We had one required, the oil change.

These men couldnt locate a simple parasitical draw....sent me on my way with the car unfixed after…read more$1000s spent getting it diagnosed and towed to several places. Honda diagnosed it in a day and charged me only $288.

These folks know their stuff and are kind beyond measure! I made an ill-advised Tundra purchase…read moresight unseen in online auction and got hosed. They turned off the spigot when they could have opened it wider. Thorough. Thoughtful. eThical. You can't go wrong!

Still a bit salty, but the work is done right. I like their competence for older vehicles. They…read moretake on interesting challenges and come out like the pros they are. I recommend this place, but if you're looking for fast and cheap, try some place else. They charge, but the work is excellent. This job was custom brake repair and a bit of engine work, both well-done. I try to do my own work but lack the facility. They have the facility and do good work. Go here; be prepared to pay for quality work.

This place has managed to stay a solid 5 stars. I again have a used vehicle I purchased. Like…read morebefore, a wiper blade needed to be replaced. I stopped by Auto Zone, and they had one $30 blade. Advanced not only had one more reasonably priced, but they came out and confirmed the fit first. This store was better staffed and cleaner than AZ by far. It is the best option for auto parts on this side of town. Here's a hot tip - if you need wipers, just go to the counter and let them help you. All of the stores now use online guides that are pretty much worthless.

I just moved to Bloomington IN and needed a shop to help with my vehicles. I have worked on cars…read moresince I was 13 years old, a mechanic in the US Army and a Service Advisor at dealerships for 13 years (45 years of experience). So, I was a little suspect about a new town and a new shop... I as blown away with the honesty, professionalism and courtesy shown by Chad's. They started out doing the work I didn't want to do and now they get about 95% of my work! I love this shop and would recommend them to anyone!!! Thank you for being honest and fair.