10/10 would recommend. Friendly, relatable, exemplary and personal customer service…read more My daughter bent her rim and I was looking for a cheaper replacement option than Midas' $189 quote, so I called Auto Heaven. I called 10 minutes before close and spoke with an employee who promised to get back with me in the morning. I was called by Chuck, the owner, within an hour. He did not have the part in-stock, but was very willing to order one at about 1/2 the price of Midas. We discussed options and he referred me to a local shop to see if they could fix the rim without us buying a new one. Chuck took the time out of his evening to help us out and didn't make a dime. You helped ease the stress of college parents, and helped us save nearly $175.

Needed one center hubcap for my 1996 Honda civic, A+ Service got part the same day.read more

You never want to HAVE to visit a parts store, but if you do, this pace is a gem! Friendly…read moreservice, clean setting, and helpful advice make this place the top of the list for me!

Excellent service and very kind. I am not a car person, and other non-car people will know that…read moreoften leads to them making you feel like an idiot. I didn't feel that way at all here, and she was very helpful in finding what I needed and answering my questions.

Matt and a lady (did not get her name) Helped us in our price range and made sure we got the right…read morethings!

Every single person can relate to the horrific movement when you have your only vehicle taken apart…read moreand the part or parts that you needed to get the vehicle fixed IS NOT THE CORRECT ONE SOLD TO YOU BY AUTOZONE EMPLOYEE. My truck is sitting there with one of the brake lines cut off and as I am putting it back together the fitting that he told me twice. Not once but twice even with eye contact that .yes Sir this the correct one. Nope as I lay there cover in brake fluid unable to fix my ONLY VEHICLE THAT IS DRIVEN DAILY. God knows that I truly try to be a good human everyday sometimes I have slip ups and right there in my very public driveway I tell you that I let it slip out. You know I haven't found that 3/8 wrench yet but I would of love to seen just how far it went. I believe it might be one of my best public F*#King F*#K moments. But it was really just my fault for not going to O'Reilly in the first place because believe it or not they actually hire people who Know about vehicles and how to pick the RIGHT F*#KING PART FOR THE CUSTOMER. . Ok that's my opinion and you don't have to agree but I am not going to change it

Understaffed and over-priced. After many minutes watching two employees do the best they can, I put…read moremy merch on the counter and left.

I was simply asking for a OD diagnosis. I was met with sighs and he told me I don't know if I can…read moredo this I dont even know what's going on. After awkwardly laughing he turns and grabs the cords and just starts walking doesn't say anything. we get outside and he caught an attitude " well you gotta turn your car on, how am I suppose to do it". After doing the diagnostic he just walks away not saying anything. I asked if he was done, if I should follow and can I turn my car off. he replied by throwing his arms in the air " well I have to go in first to plug it into the computer, uh yea turn your car off". We get inside he prints off the paper and before I even get to fully look at it and ask questions he yell can I help the next person( while I'm still at the counter). And to add to it all he asked me for my vehicle registration... I've never been asked that for a simple OD check. Especially when I can provide all information he needs by heart.

It's like these guys are effortlessly good at what the do and being pleasant. I drove all the way…read morefrom the south side just to go to Napa. I had my oil changed, and needed some bulbs and thought I might need a new battery. Napa will test a battery, but they don't replace them there. The guy did his best to get his tester connected, but the battery in my car is tucked away in a very inconvenient place. He noted the large amount of corrosion on the positive terminal and said if I cleaned that up, my problems should be solved as battery terminal corrosion will cause it to lose power. Fast forward to a few hours and a bit of elbow grease later, and I was able to disassemble what I needed to and gave the terminal a thorough cleaning. The car immediately sounded better when I started it. It helped that he even knew a shortcut to get to the battery that's actually better than the method that had been used. Thanks!!

I'm in the military so I'm usually busy and I made an appointment to have an oil change and I have…read moreto request to get out early for appointments like these and I get to my appointment for them to tell me that they canceled it so they reschedule it for the next day and now I'm waiting for about 15 min at my appointment the next day and now they said the don't have the filter for my car and this is after they've had the information on vehicle before the appointment and even after have had canceling the previous appointment and now they are telling me they don't have the filter. Wasted time that I could have been doing other important things

got new tires for my car. techs were friendly. so was the service advisor…read more after my service I was washing my wheels and found a 12" scratch on my driver front wheel from the mounting machine. looked at my side skirts and found scratches from the lift. I originally thought my driver side tires were backwards and was corrected on that when I came in to discuss the damages. however, the manager was coming up with every excuse as why his shop didn't cause the damages to my car. this is the first time new tires have been put on. the damages to my wheel are clearly from his shop and my side skirts have matching scratch marks on driver and passenger sides. not pleased with how this shop handles their mistakes. Easier to say it happened before than own it.

I had a check engine light on. I had a diagnostic check perforned at another shop. The diagnostic…read morecheck indicated that bank one sensor was bad. I watch the mechanic run the diagnostic. It took about five minutes. Advance auto did a diagnostic test which showed the same diagnostic. They also did a vehicle check which I did ask for or authorize. They did't find anything else other then the original bank one sensor. They charge me $155.00 for a diagnostic that I had already received from another shop for free. They never mentioned the vehicle inspection or the charge for it until the vehicle was ready for pickup. Never again.

Short story: I think they are very thorough, but you might be treated with condescension and…read moreimpatience. They will do more than you ask for, which may annoy or may delight, depending on your personal values. They may be slightly over-priced. Long story: take a look at Jennifer's review from 3 months ago. Matt responded to that review saying, "I never intended to be dismissive.." Maybe he doesn't realize it. Matt talked down to me in several conversations about my car. He likes to give his credentials, and expound on his extensive experience, and he will be impatient, short, and didactic. He will dismiss your thoughts. It's hard to get a word in edgewise. One may say that this is less important if they give top notch service. I myself will tolerate poor treatment of customers if that is the case. It does make it more difficult though, to build trust, if you treat customers with impatience and condescension. I had a failing battery and wanted to know if the alternator and starter were failing as well. I had to push to get those answers, and actually I still don't know about the starter. Allen at O'Reilly auto parts on West 3rd street was much more friendly and just as knowledgeable, if not more so, than Matt. I could have gotten better service there with better treatment, for $60 less, and gotten a 4-year warranty instead of the 3-year warranty I got with Advanced Auto Care. As with other customers, they also did work that I didn't ask for. Maybe that's a good thing. They want to sell me four new tires. I don't trust them. Maybe they deserve my trust. You have to decide if I'm too paranoid, or if there is something lacking with this group, but I don't think I will be returning.

We came in with a smoking car and they helped immediately! They worked hard to get us the part…read morequickly and we were out in under an hour! Would highly recommend.

Took my car in because I had a nail in my tire and they got it fixed super quickly and did a great…read morejob!

Still a bit salty, but the work is done right. I like their competence for older vehicles. They…read moretake on interesting challenges and come out like the pros they are. I recommend this place, but if you're looking for fast and cheap, try some place else. They charge, but the work is excellent. This job was custom brake repair and a bit of engine work, both well-done. I try to do my own work but lack the facility. They have the facility and do good work. Go here; be prepared to pay for quality work.

Great service and straight forward advice! They've done excellent work on a couple of our vehicles.read more

I recently bought an older Mini Cooper for my wife and needed to replace the battery. After I…read morebought a battery from Advance and replaced it, I realized that I needed a BimmerLink to register the new battery to car's computer. I returned to Advance the same day and Kyler, who sold me the battery, happily came outside and used a diagnostic tool to register the battery. Thank you, Kyler! Great service!

Normally I just come to this location out of convenience. They have a pretty good location. Tonight…read moreI stopped in after stopping by Auto Zone. I needed wipers for a used vehicle I recently purchased. Auto Zone had a ton of wipers and they were very confusing. One brand had 3 variations of a 14 inch blade! I don't know how or why. Advance had a nice simple layout, but like Auto Zone, they didn't have a book I could use for reference. I knew the sizes I needed, and the guy at the counter verified when he rang me up. He also offered to install them, which was a HUGE help as it was dark and I had no idea how the old ones came off or the new ones went on since they are some fancy schmancy euro style. He also showed me how easy it was to pop off the back wiper, which was a big help since the rubber had worn completely down. They were well staffed, masked, and friendly. Much appreciated!