Jaz is awesome! Fast, efficient, makes the experience comfortable and most importantly a quality…read morewaxing service! I shared some specifics that I would like addressed and she ensured to take care of my requests perfectly. Front desk staff is also very friendly and accommodating. This is a customer focused location and my favorite since moving to the valley!

My family has invested years of business into this location. Not only have I been a long-time…read morecustomer, but both of my daughters have been clients as well. Until recently, our experiences were consistently positive. Unfortunately, since the management change, the level of customer service has become unacceptable and declined significantly. I recently spoke directly with the manager Dilai regarding a concern, I expected professionalism, active listening and a willingness to resolve the issue but instead the experience was extremely disappointing. Rather than listening and trying to understand the issue, she repeatedly interrupted and kept repeating the same statements without addressing what I was actually saying. It felt dismissive and unprofessional. The conversation was frustrating, dismissive, and completely unproductive. What made the situation even more concerning was that, despite our long history as customers, the staff seemed unfamiliar with us and were asking basic questions about my daughters that should have already been understood in the context of our relationship with the center. The manager Dilai also promised to call me back, but never followed through. A simple follow-up is a basic expectation of customer service, especially when a manager personally commits to it. Failing to do so only reinforced the feeling that customer concerns are no longer valued. The most disappointing part is that this was not a one-time interaction with a front-desk employee, it was my experience with the manager Dilai herself. Leadership sets the standard for customer service, and based on this experience, that standard has fallen dramatically. Loyal customers are the foundation of any successful business. We deserve to be listened to, treated with respect, and have our concerns acknowledged. Sadly, that was not my experience. I sincerely hope ownership takes a closer look at what is happening under the current management because the difference is noticeable, and not in a positive way.

I stopped by The Glam Room last week for an eyebrow wax with Naomi--and wow, she's amazing! From…read morethe moment I walked in, she was so warm and welcoming, and her space is super cute and cozy. She absolutely nailed my brows (honestly, the best I've ever had), but what really stood out was how genuine she was. We chatted about lash extensions, and when I mentioned that I'm pretty rough with makeup removal, she totally got it. No pressure, no sales pitch--just a real conversation where she respected my concerns. Funny enough, that made me more open to the idea later! I've already booked my next brow appointment and might even try more services soon because Naomi's combination of talent and amazing vibes is hard to beat!

Got my eyebrows done here and I love the way they came out! Her space her super clean and cozy, and…read morethe bed I laid on was heated and soft. Naomi herself has such great energy which made the experience even better.

I had an amazing experience with Amrit! She did a fantastic job on my full-face waxing and…read morethreading. She was gentle, professional, and paid close attention to exactly how I wanted my brows and face to look. Her customer service was exceptional she listened carefully to my preferences and made sure I was completely satisfied with the results. I highly recommend Amrit to anyone looking for quality service and a wonderful salon experience. Thank you, Amrit!

Love this place! They are super friendly and will take you in last minute if they have the…read moreavailability. One stop shop, you can get your eye brows threaded, get lashes, and shop all in one!

I have loved getting my facial from Melinda for the last so many years and even though I've moved…read moreto Monterey, I still try to come here whenever I can. It's always a relaxing time! This place simply gives off zen vibes the moment you enter the door. Today, I notice this new thoughtful addition- a refrigerator filled with a variety of drinks- what a way to show your appreciation and care for your clients! My 13 year old daughter commented that "women just do business so much better! So thoughtful!" And I agree! Melinda exudes calm and gentleness. She helps me relax the moment I step into her room. And more so the moment she starts working on my face. She takes her time and even extends the massages to the neck, shoulders, and hands. The products that she used on me today smells soooo good and fresh. Both my daughter and I left feeling better, happier, and with our skin glowing! Looking forward to the next self-care session.

Very customizable experience, Melinda was super thorough and helpful with my skin concerns. Did a…read morefacial and a custom peel. I'm in love with my results!

Appointments at Radiant Waxing feel like a mini-spa session. Professional, relaxing, clean space…read moreand effective! Highly recommend Layla M! She's professional, knowledgeable, friendly, and fantastic results.

India is one of the best waxologists(sp?) around. She's patient, kind, and somehow makes getting a…read moreBrazilian wax an enjoyable experience. She kept the conversation going while paying meticulous attention to detail. I was in and out before I knew it. I don't live as close to Dublin now, but an appointment with India is worth the drive.

This is the place to be for all your waxing needs!!! Ashley is amazing. Not only is she an artist…read morewho is detail-oriented to give you exactly what you want/make you happy, but she is also such a kind hearted and beautiful person. In the past, when I would have waxes, I would just want to get in and out so quickly and never felt like it was me-time/pampering because it would feel awkward but services with Ashley are always a good time. She really makes you comfortable and feel relaxed no matter what she is waxing! She does eyebrows, upper lip, underarms, bikini/brazilians, etc! It truly is a judgement free and feel good zone. Aside from waxing, she also has eyebrow lamination, lash lift, tinting services, and more! Ive had services like these at other places before meeting Ashley, so I can really say that her work is top notch. I cant even compare how meticulous and long lasting the results are. I also LOVE her website which makes booking so easy! She is by appointment only so she does book up quickly. You can see her work and get to her website from instagram @strutwaxbar. The place is really easy to get to downtown and there is such a big parking area - something you don't always find when in the downtown area. Do yourself a favor, book now and treat yourself!

Love love love Ashley, she is absolutely adorable and she is amazing at what she does. I love how…read moreclean she is and how clean I feel after. So grateful to have her in the Tracy. I recommend her to all my friend and family.

I have been going to Elizabeth for over a year now. She is thorough, timely, knowledgeable and…read moremakes sure you feel comfortable during the whole experience. Highly recommend Elizabeth for your waxing needs!

I've gone to Radiant Waxing consistently for the past year and a half and Rylie does an amazing job…read moreevery single time. From the very jump she made me super comfortable and at ease to start my Brazilian journey, and it's continued throughout. If you are looking for a waxer at this location, I highly recommend Rylie!!

I had an amazing brow appointment today! She was extremely…read moreeasy to book with and responded quickly and got me on the books next day. The appointment didn't feel rushed as sometimes I feel with other brow places but she listened to what I wanted but I really leaned on her expertise and let her do what she does and it DID NOT disappoint! 10/10 would recommend.

Valeria was great! I have never had an eyelash lift before but decided to look for someone nearby…read more Her place had plenty of parking and she's super responsive. I was pleasantly surprised by the results. I thought I did not have many lashes to work with but wow it looks so good! Highly recommended!