My 2nd visit here for myself- the 1st one was to get acrylic nails from scratch. (I did come in once to get a bit of gel paint that had chipped off fixed, coz Christine had said she would do it free if anything happened within 10 days of a new set, so I will give do her the credit of mentioning that).
This 2nd visit was for 'refilling' them- this Monday, evening. The nail on my left forefinger was becoming quite loose & I obviously assumed that the refilling would take care of that & everything else that needed to be done & I would go back with nails all set once again. I was wrong! I was also left shocked with the unexpected lack of gentleness that I felt Christine demonstrated on my loosened nail. Her use of clippers, along with forceful pushing was so rough & devoid of any patience & skill that I squealed in pain, & the skin was obviously torn into & left bleeding, along with also damaging my own original nail! I couldn't believe she'd just done that! (See picture from next day). She obviously messed it, offered no apology, pretending it's not a big deal, as if this is something one can routinely expect when they come to get their nails filled by a 'professional'. A child could have done that if it was simply a messy & brutal 'pulling off' that was needed!
Also, she simply kept offering to fix an acrylic over it, which I firmly refused coz obviously I'm not going to do that over a wound; I don't want an infection! She seemed to be least bothered by this & other standards. My other nails had also already been clipped off, leaving me neither here nor there, & she then said that she would fix that one nail when it got healed, & proceeded to fix the others. I had to go back with one nail undone, an upset mood (after the pleasant one I'd walked in with). Within a day I realized that this injury around my forefinger wasn't going to get completely healed for quite some days, definitely not in a way for me to get that nail fixed, & by that time the others would need a refill again! So I mentally resigned to the fact that I would have to go around with an unseemly band -aid on one finger instead of all proper nails. Today, Thursday noon, 2.5 days later, one of the newly done nail actually chips off during my routine work! (never happened with nails from
the other place I got them done so many times). So, now I'm even more unhappy, & I go there in the evening & request for a refund of the $28, both for this new proof of shoddy work on top of the physical hurt which I'm still nursing. Instead of still showing understanding or being fair or admitting her error, Christine said I'd already come in with a hanging nail! So, I asked her if her way of fixing or refilling a hanging nail was to rip it off, & give someone a wound! Not only that, she also accused me of wanting my money back after I'd "enjoyed the nails"! Unbelievable! Just goes on further to show the quality of thinking. I said she was kidding me if she was saying I would do that for 3 days of "enjoying' partly done nails, with one hurt forefinger, & no nail! I asked the manager who was listening if he was okay with all this & he gave me back $20, coz that's what he thought I was asking for. I told him it was $28 but didn't press, coz that was not my main purpose. My main purpose was to express myself as a client at the obvious lack of professional expertise topped with lack of compassion & ethics displayed by this lady here. And, to think I'd originally chosen her even when I had seen another customer venting loudly against her for an entirely different reason, which I will omit to mention here. Anyway, they lost a customer that had just been gained. It was convenient for me to go there coz I come to that market for a host of reasons regularly including for the gym, but obviously, I don't care for that accessibility now. I wouldn't even have posted this review had it not been for Christine's unacceptable behavior today. An advice for her- There are ample nail salons around. If u want to retain clients, the last thing to do is to peel off their skin & nail brutally, then suggest that well intentioned clients are liars, or out to profit for a cheap few dollars of nails, having nothing better to do. Also, people don't care how long you've been doing what you do; they only care for how well, & how sincerely, & how much integrity u do it with. read more