The staff is great! Cindy and Joe are professional and concern about any issues regarding your…read morevehicle. My wait is long and a little expensive but it's all worth it at the long run. They keep me updated on the service they perform. I recommend TrustLane that you can trust! Ask for Cindy or Joe they both are happy to help and make you feel like home!

If you are debating whether to go to them...stop thinking and just GO. I needed brakes on a 2015…read morePrius. The amount was roughly $1,200. I said I couldn't afford it. I asked if I could do one set on that day (the rear) and the remaining set (front) in two weeks. The woman, Cindy, said sure! So I had them done. Then I came back two weeks later and had the front taken care of. Now here is what I experienced while waiting for the work to be done. I had my blind dog with me on both visits. First of all, it is the nicest, most accommodating seating / waiting area. There is a choice of comfortable bench seating by a window, barstool seating, and armchair seating. There are comic books on the center table. There is a coffee and snack station and tasteful art and information on the wall. It was clean, and honestly, relaxing. Whoever did their interior design did a stellar job. There is even a bulletin board where local services are posted and Cindy mentioned that if I had anything to post there that I was welcomed to put it up there as well. Now, back to the brakes. My poor car, has taken me to so many destinations. It literally has taken me on the road travelling, it has been my backup 'hotel', it has been my lunchroom between workday shifts, it has taken me to Los Angeles and handled the bumper to bumper traffic like a champ, and it has been my refuge for the occasional meditation session. Our cars go through so much don't they? Well, the new brakes work...so far no issues as far as I can tell. I don't have to press the brake down as much which is nice. There is no 'slipping' of the brake, it's smooth and is responsive to my foot. The mechanic was kind enough to show me some future fixes recommended. There was zero pressure to have anything additional done on that day which is a relief. The manager, Cindy, is professional...patiently listening to any questions that I had and was able to answer any of the doubts I had about the service. There was only one minor hiccup. I live in a very small space where storage is next to nothing. I have some items in my car trunk area. Apparently, when the brakes were getting tested, during one of the brakings, the back seats opened forward and my personal things were showing through. The mechanic that was doing the testing left them that way exposing my personal stuff. I got upset because that stuff is back there so its not obvious that I have it there. The seats have to be snapped in ....and for that to loosen takes some effort so I was upset because I thought it was intentionally done, although I wouldn't know why. So I called and spoke with Cindy and she listened patiently and even spoke with the mechanic who said he apologized for that happening. I had said that the seats should have been placed back in their position. Anyhow, I wanted to move past that and chalk it up as one of those anomalies that happens however puzzling it may have been. My ex-husband was a mechanic as well and I learned to be cautious is all from our experience having owned an automotive servicing business. So, overall, it was resolved and I felt better and Cindy was awesome and the brakes work and that's done. Long story short, do I recommend them???? So far, Yes! I will be going back for some additional work shocks/springs in a few months time. There was nothing sketchy about them, the pricing...well, it seemed a little steep to me but that seems to be the trend now-a-days anyways so may as well pay for the great service, the great waiting area, the wonderful mechanic communication, the up front pricing and the flexible work arrangements. Service Requested...Done. Value...I think it's good....Quality...Good. Cindy was top notch! Thank you.

Great service. Very professional and courteous. Ernesto at the front desk answered all my questions…read moreand outlined upcoming services to consider. No pressure on those services needed, which reinforces for me their trustworthiness. It is a great comfort to have a dependable car service business to rely on.

This place ripped me off terribly. They tried to overcharge me for exhaust manifolds on my Jeep. So…read moreI bought them myself and had them put them on. They flipped over a smog emissions valve on my Jeep so I could not pass smog. Another mechanic found the problem with me standing right there. The valve was clearly marked and it was flipped upside down. I had passed smog before they put the manifolds on I could not pass smog when they were done. They did this to me on purpose. The guy with the limp don't trust him

Great experience from the waiting room to the staff all around nice shop! Will be coming back!read more

Prices are great. Diagnostics was quite a bit less than most shops I looked at. Honest and friendly…read moremechanics z

Michael has taken care of me for over 3 years and has been fantastic with my budget and with timely…read morerepairs at a fair price. Any requested service is met and exceeds expectations

Came here with a flat and they helped me right away super friendly people thank you! I was on my…read moreway back down to the Central Valley from work in Salinas ca

I don't think service gets any better than what I received from Bob…read more We just bought a new RV in Grass Valley and flat towed our Subaru Forrester from there to Salinas no problems. Then we drove the car maybe 10 miles and noticed that when I engaged the clutch it would stop the car. I knew it had to do with the tow brake we had installed which is a cable that runs from the bumper to the pedal. So I called Bob who at first said he couldn't get to us until Sunday (This is Thursday) and when I told him we were trying to leave Salinas Sunday he got us in that day at 2. Get a call around 11 from Bob saying he's on his way. Bob gets here and looks at what's going on and takes the time to watch multiple videos on YouTube to understand the project. An adjustment to the breakaway lock by placing it 1/4 of an inch back took care of my problem and he only charged the initial fee. I can't recommend this gentleman enough if you want an honest mechanic with a great ethic.

This man is amazing he pays attention to detail. Fixing cars is his passion ! I will definitely…read morereach out him going forward . Easy to work with as he communicates and explains throughly . Very honest man !

Absolutely the worst car shop in Salinas. And I see the…read moreowner likes the reply and act though, but not with me... No intimidation here! take as it is, Your shop sucks. and you are a very arrogant, rude and miserable person that shouldn't even be owning a shop if you can't take criticism. And I'm not deleting anything. I went in for a simple oil change and completely regretted it. The staff was rude, careless, and acted like they didn't even want to work. The prices are ridiculously high for the kind of lazy service they provide. I would not trust them with my car at all. Save yourself the headache and go somewhere else. First and last time I ever step foot in that place.

i will never go back to this place again. I was quoted a price and was told I would be informed if…read moreit would cost more but didn't inform me and charged me almost double of the quote and then charged me for some new items only to find they were used. Horrible service

My fuel pump went down on my Lexus and I text Chavez Mobile Repair very early morning and Luis…read moreresponded out to my work within the hour. After overnighting the part I needed from Los Angeles, Luis responded back out to my work a few hours later and got me back on the road. Excellent communication, responsive service and a great price...Well deserved 5 stars and my new go to mechanic...Thank you Luis!

We called Louis to fix an electrical problem for my 92 yr old Mom's 2000 Toyota Avalon. He was…read moreworking out of town but still came to us the same day. By the end of the day, he had installed a new alternator & belt (both had been original equipment: it was time!) His diagnostics, part retrieval and quick, accurate work are so deeply appreciated! We are grateful to have a go-to mechanic again after the retirement of our long-time friend Ralph Salas. Louis is kind, respectful, knowledgeable and professional--and his prices are super reasonable, even for those of us on fixed incomes.

Wow! I am so glad I took the advice of a friend and brought my car here! The staff was great and…read morethe time they quoted me was pretty exact. I hate it when they tell you your car will be ready in 1 hours but they take 2 hours or more. They helped me fix my alignment issue on my car and I was back on the road in no time!

I am extremely disappointed with my recent experience at this auto repair shop. This location was…read moreonce one of my trusted repair shops, and I had confidence in the quality of their work and their commitment to their customers. Unfortunately, that trust and respect have been lost. My concerns involve the way the repair and warranty issues were handled. I was given a quote with specific amounts, only to later be presented with conflicting charges and additional costs. More concerning was the lack of support regarding the warranty on work that had previously been performed. I was told that certain actions were being taken to help me, but the outcome left me feeling that my concerns as a customer were not being prioritized. When a business says it stands behind its work, I believe that commitment should also apply when a customer returns with an issue related to a previous repair. This experience has left me questioning whether the service and pricing I received during previous visits were handled with the same level of transparency. I encourage anyone considering this shop to carefully review their estimates, invoices, warranty terms, and any additional charges before authorizing work. I sincerely hope the shop takes these concerns seriously and works toward restoring the level of trust and customer service that originally made me a returning customer. Be aware of who you take your car to get repaired. Not all shops are looking out for the customer.

We ended up needing to call Dick's Towing after a really scary situation--my boyfriend's tire blew…read moreout while we were driving in separate cars, and he started swerving left and right. It honestly could've ended so much worse. Thankfully, they were available right away and able to tow us all the way to San Jose, which is where we were originally headed. Lorenzo helped us, and he was amazing--super friendly, communicative, and reassuring during a stressful time. On top of that, they gave us a really fair price. The only thing that dampened the experience a bit was the receptionist who answered the phone. She sounded like an older woman and came across as pretty rude. When I called back a second time because we had lost track of Lorenzo while following him, I asked where he was, and she responded with an attitude along the lines of, "What do you mean he's with you? He's supposed to be towing you guys," instead of trying to help calmly. I ended up just asking for his number. Aside from that interaction, everything else--especially Lorenzo's service--was excellent. He really turned a stressful situation into a smooth experience.

yesterday I got a flat while out visiting patients. it really threw a wrench in my morning. I…read moreasked a man at chevron where I could get help with my flat. He sent me to Dicks. I'm very happy with the services provided. Great customer service. Highly recommend call or stopping her for all your automotive needs. If they can't do it they will refer you to someone who can. 10/10

Luis is an excellent mechanic and an even better human being. He's very friendly and makes a point…read moreto ask about myself and my family each and every time I've come in. I've brought both my European and domestic cars in and Luis has been able to deftly diagnose and fix every issue that's arisen - all while offering VERY FAIR pricing and quick (often same-day) service! I've recommended to countless friends and family and will continue to do so!

Last year, my 2015 Audi A3 Quattro broke down and needed a full tow. This shop came through for me…read morewith excellent mechanics, fair pricing, and outstanding customer service. They really helped me out in a tight bind and made the whole experience stress-free. They do stellar work on European cars, whether you need repairs or routine service. I highly recommend them--give them a call if you're looking for reliable, trustworthy service.