I have always used Fed Ex or UPS as my primary shippers. USPS PRIORITY with full insurance was also…read moreabout the same price. Like many other dissatisfied customers, I have left negative reviews of Fed Ex & UPS, particularly the SSF warehouse of both. I've met a few of the drivers & they are very nice & work hard. After a bit of research, particularly international shipping, I found the problem with both companies. Given the choice, I will never use Fed Ex or UPS again, only USPS Priority. Here is the problem: CONTRACT WORKERS. Whether short staffed or to cut costs, both companies began using contract workers to handle the "extra" shipping duties. These 3rd party workers aren't even properly vetted as a regular fulltime UPS or Fed Ex worker would be. These random pick-up workers usually just drive around in unmarked cars & drop off much the same as UBER eats of Door dash would, with about the same results. Meanwhile, both companies cut costs & free up their regular delivery drivers. The problem is, they take NO RESPONSIBILITY for the loss, theft or destruction of our packages. These random contract workers have zero training, zero vetting & zero consequences. Meanwhile, the customer loses out & spends weeks or even months trying to locate our lost packages all so the greedy CEO class at the top can rake in larger profits. They don't care about us. They know the problem but as long as it continues to give them more money, they'll let it continue. Our only response is to not use any of these companies that don't care about the reputation of their actual employees or the welfare of their customers. The motto used to be "the customer is always right". Now it's "Who cares about the customer, just get their money". I won't choose Fed Ex or UPS for any shipping until they hire sufficient workers. Untrained, unvetted contract workers are destroying the reputation that these company drivers work hard every day to maintain. Shame on the bosses who undermine the customers & their own workers. When the regular trucks of both companies deliver packages, they are always great. The problem is these contract workers & the shifty attitude of the people who are supposed to try & help when a package is lost. They just waste our time with diversionary tactics instead of just identifying the problem & locating the item.

To start FedEx in general is difficult to deal with. The…read moretracking system for the packages gives you a vague understanding of where it is and when it will be delivered frequently, the update is "it's in transit" with no other explanation. The details on how it's getting from point A to point B used to be more detailed but now it's not. The customer service line tends to hang up on you rather than transfer you to a live customer service agent. It requires information that puts you into a different answer loop than actually transferring you to an agent when you want to talk to somebody, especially if you have a complaint. I personally had a very difficult time even finding the FedEx customer service number on their website. The delivery center in South San Francisco frequently does not deliver at the same day they get it even if they get it at 2 o'clock in the morning it probably won't go out until the next day and I don't understand why that happens with my packages. USPS is much more efficient delivering my packages in South San Francisco then FedEx. When I look at my USPS tracking and it shows that it had arrived at station early in the morning, like two or 3 o'clock in the morning, I know that I would be receiving it later on that day. My most recent experience with FedEx had them not send a package out to be delivered on a Saturday delivery and it was delayed till Monday. This delay was logged in about 8 o'clock in the morning but post timed till 11:30, almost to show that delivery was attempted, but their reason was the business was closed and they could not make that delivery. This was going to a UPS store that is open seven days a week. When I finally contacted the customer service line, they said that business indicated that the address it was going to belong to a business that was only open Monday through Friday. I have never had this excuse from USPS.

I used their fingerprint service. Fast, friendly, efficient, affordable . Very professionalread more

So, I had to print return labels @ Postal annex went in and a female name Morgan was at the counter…read moreother customers were there like 2 , so when it was my turn she went on with a voice tone as if she is having a bad day., now while printing my labels in the middle of it I asked her to let me see and check this labels to make sure im sending it to the correct address in the middle of all this there is another customer that just walked in with her package starts talking to her while she is supposed to be helping me , she refuses to hand me the label so I can check , I did and she just throws the receipt on the counterand starts talking to the other customerr as if She pushed me aside. I replied to her thank you for your customer service, that was a very bad experience.. no customer service whatsoever. Hopefully managers review them cameras to see how some customer are being welcomed.

FYI: They have moved to a new place in St. Francis Sq. Daly City…read more Pros: I really like this Daly City branch of Alas. Courteous staff in dealing personally or by phone. Helpful in unloading and hauling of boxes from your car even if parked very far from the store. (You got that San Jose drop-off customers! In San Jose Alas Cargo, there is no one there to help you unload your boxes.). As far as shipping itself, I have yet to experience a lost package in Alas. I'm sending 3-4 boxes a year with Alas in the last 5 years. I had a damaged content once, but it's because of my sloppy cushioning and packaging. (Expect the worst case where your box can be at the bottom of the stack in their shipping containers. So package fragile items very well.) ETA they give is accurate. My shipments to Southern Luzon always get there in 5-6 weeks. Cons: Their new location in St. Francis Square is kinda smallish, sharing an already crowded space with RCBC remittance. Also depending on time of day, it is a real pain finding parking spot close to their store (not really a problem as they will help you haul your box anyways from your car.)

Worst shipper ever! If I could give 0 star, I would. Bad experience for at least a first time box…read moresender. This shipping company will definitely get you traumatized to send anything international. I scheduled my pick up a week before and said they'll call a day before the scheduled pick up for a time confirmation but never received a phone call from them til I have to call them on the scheduled day just to tell me that they will just pick up my box the next day. Some BS. They will decide whenever they wanna pick up your item so stay on your ground for your scheduled appointment.

I've only been here a few times. No issues at each drop off. Customer service could be better but…read morethey get the job done. Street parking.

I had the misfortune of dropping off an Amazon return at…read morethis UPS location. The woman behind the counter, who was speaking to another customer in a foreign language, rudely said "put it there". While she continued to speak to the other person she printed a tag and half tossed it at me. No acknowledgment, no eye contact, just plain rude. Ironically, it was the other customer who smiled and said "thank you " as I turned to leave.

Sarah here is so amazing Her customer service is on another…read morelevel Had a tough situation and she handled it Glad I came here Other UPS stores didn't answer the phone, Sarah did Went in the store and she sets a standard to treat customers

I came here for a live scan. The person was helpful and efficient. It was actually better…read moreexperience than my local police stations I used for two other livescan. The place is not crowded when I visited.

Quick and easy notary service for 1 document. I was in and out in 10 minutes. Jason is so fast and…read moreefficient. $15 per signature, $10 minimum for no cc fee. There is a small parking lot with 30 min time limit which is super convenient. Woild definitely recommend this place to anyone needing Jason's notary services!

Their notary service was quick and efficient :) . Jason was helpful and friendly. Definitely would…read morecome back if I need something else notarized.

Shout out to Yuffita who was greatly helpful in assisting me with an issue with a package delivery,…read moreshe really went above and beyond to follow up and make sure everything was sorted. Thanks so much Yuffita!!

It's been quite some time I've given a business a one star but realistically, FedEx doesn't even…read moredeserve that high of a rating. FedEx attempted to deliver a package that required a signature on a Thursday to me. The driver rang the doorbell and within less than 10 seconds, was gone. My husband tried running after the truck but wasn't successful. The website kept showing an update that the package would be attempted again on Friday. One of us stayed home all day just waiting for it. Around 5:00 p.m., the update showed an attempt was made at 3:40 p.m. but no one was home. The picture FedEx used as attempt they tried was the same picture from the attempt the day before. No one from FedEx ever came by at 3:40, based on proof from our Ring camera. Saturday morning showed the package was scheduled for another attempt, only to be updated about an hour later that the customer requested a delivery date change. I made no request whatsoever. I finally called customer service and the person I spoke to promised me the package would be delivered by noon on Monday. I told her I wanted to pick up the package instead. She gave me this SSF location to pick up my package. I asked her what time they close and she said 5:00 p.m. I drove there only to find out they only open for package pick-up from 8-10 a.m. on the weekends. Wtf? FedEx, you should be ashamed of yourself. First you post fake updates on your website. Secondly, your customer service center doesn't even know the actual hours your distribution centers operate. Companies who use FedEx to deliver their packages should really reconsider the partnership.

Good customer service Free pick up…read moreReliable Great value for the money Fast service They speak tagalog as well Very professional

Highly recommend this business to ship anything to the Philipines including Balikbayan boxes or…read morespecial shipments. They have great customer service, are reliable and you can follow up with them any time to check on your order.

The problem is , people only leave feedback for a company if it's bad . There isn't much time for…read moresomething good in today's world . SF Express does a good job , it's cheap , I save a lot and my packages get to me within a week . IF I have to call the customer service number , I ALWAYS talk to a real person . Packages get lost at times , even if you pay 50% more that's a fact !

Horrible delivery service, constantly getting your package is delayed. Ordered beginning of August…read moreand still no package. They need to get their shipping business in order and do better for customers..

Bought a clock on Amazon that turned out to be broken on arrival. Luckily it had a return procedure…read morewhere I could drop it off at Staples. Nice. I simply began the process online and then took the clock to Staples. I've been going to the South City location for years and it a good store. The team there are helpful even though at times it feels a little understaffed. Regardless, the associates do there best too assist customers. So, now I have an easier way to process a return through Amazon should I need. Oh, yeah. Pics...

I had a disappointing experience here. I had a return for…read moreGap that was set up through "Happy Returns" I walked into the store and there is zero signage referencing Happy Returns, and there were no cashiers at the registers to ask. I saw signs for "Amazon Returns", so I hopped in that line. There were 3 or 4 people ahead of me, and one of them seemed like she was returning half of the stuff sold on Amazon. 15-20 minutes later, I finally get to the counter and I'm told "Oh, Happy Returns are over there at the Printing section at the other end of the store." Needless to say, I was frustrated that I just wasted all that time in the wrong line. If you're going to offer a service, at the very least, have some kind of signage directing people where to go.