These guys came highly recommended by various friends in the area. This location is pick-up only. The pizza was ready when promised and the taste was great. Service was very pleasant. Overall, I was reminded of past visits to classic, pick-up only pizza joints - no complaints here. read more

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Mugs is a little hole in the wall spot with a big menu! They have pasta, wings, pizza, ribs, sandwiches and salad. We just got pizza and salad. I don't love tavern style pizza but I thought this one was good! I loved the salad, it was HUGE and we barely made a dent in it. read more

Mugs Pizza & Ribs - Half veggie and half pepperoni - Pizza Near Me - Des Plaines, Illinois

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I've never had any bad from Mugs. The food hits every single time without failure! I'm eating food from there now while I'm typing this. read more

They got my pizza order wrong I dont live in the area the owner wanted me to return yhe pizza they messed up ...im not driving back an hr for a23 dollar pizza own up to ur mistake and either give me a credit or better yet a refund .... how does someone order jalapeños on a pizza and end up with hard carrots and celery instead smh read more

Chicken parm with spaghetti is super solid. Get it with their chicken soup. I swear they've got the best chicken soup ever. Delicious!

Mugs has been a super reliable source for family meals and as a late night spot after sporting events, concerts and parties. The staff have always been some of the most courteous and sociable people I've ever experienced at any restaurant/business. I truly prefer driving here to pick up my order rather than have it delivered so I can have a chat with the staff. Their three variants of pizza (thin crust, double dough, Chicago style stuffed) all offer a different yet equally delicious pizza experience. Their Chicago stuffed pizza honestly beats out a majority of Chicagoland's established deep dish pizza restaurants. Their sauce has something about it that helps it stand out amongst the rest, it's very special. Their chicken wings, BBQ chicken dinner and chicken parmesan sandwich are sleeper hits that I highly recommend if you're not wanting pizza. Mugs is a wonderful establishment for a number of different reasons that offers scrumptious food at a more than fair price. read more

Having some other styles of Chicago tavern pizza, made me appreciate Mug's a bit more, as well as having it a couple of weeks ago, much to the dismay of my health and gut! Still very good, consistency is also a thing here too - pizza was tasty, sauce was good, and toppings were good and plenty. I also order other items, like the fries, cole slaw, and drinks. Service was also still great - they estimate about an hour, I think, but came in way early, I believe at about 40 minutes. And yet they were short on drivers, so the owner himself came. Good guy, I met him on the street from my place, since this was not his normal neighborhood, and all was good - I would of tipped him more, but I didn't have any cash. Next time, I will tip them more so. As like the some of these places, no ambiance - its a pick up place, you don't eat here - you get it delivered, or pick it up and eat it at home. Go to a bloody restaurant if you want to eat in, like Lou's, Pizza Hut, or Marie's in southern Wisconsin. 1 star upgrade, not sure why I gave this place a 3/5, so 4.5/5. read more

I discovered Mugs through a yelp search, and found that it's only a couple miles from home, and is open super late. Ironically, I think we've only gotten it at normal times so far, but it's nice to know that it's there if I want something tasty at midnight! My favorite item on their menu is their potatoes au gratin side dish. They are delicious! I've tried several things on their widely varied menu, including the shrimp dinner, chicken tenders, garlic cheese bread, and mozzarella sticks, and everything is good. It's a lot like pub food - nothing gourmet, just always dependably fresh, good, and satisfying. It's very easy to call in an order and pick it up about 20 minutes later. I don't think we've ever had a very long wait for our food. It's become one of our regular go-to places, and we love the convenience. read more

EVERYTHING I'VE ever ordered from here has been nothing short of amazing!!! The food is ALWAYS hot & fresh!!! I usually order my pizza's and beef & sausage sandwiches from here BUT I went outside the box this time and ordered a full slab of ribs and holy schnikeys!!!! These ribs are juicy,tender and flavorful!!! Add another meal to the list of awesomeness!!!! Everyone is pleasant & friendly!!! You've got a lifer for a customer here!!! Keep up the good work,guys & girls!!! read more

Mugs Pizza & Ribs - Pizza Near Me - Des Plaines, Illinois

Order in advance. 8 persons were waiting when I arrived. I only waited 5 minutes. The weather was terrible but the counter staff was very warm and pleasant. We ordered a pizza and 2 salads. No complaints at all. They work hard serving good meals and have a great personality. read more

Orders a Philly cheese steak and have had great ones today had to be the worst one ever. The steak was completely dry and had zero flavor to it. read more

Open late very decent pizza steak sandwiches are fantastic potato's Augratin are in another level prices are competitive

I order every Friday for me and my kids the food is always fresh and always tastes good the workers are always very friendly and nice

Great staff and good food We had A large carry order for a 4th July party. No regrets and everyone was pleased.

Stupid electric payment when delivering posted a higher then wanted tip enjoy the tip driver because it will be the last never ordering from Mugs again read more

Note: I actually had 1 positive thing to say, but Yelp said I had too many words, so I am reducing. As soon as the food came to my door, there was a problem. The driver handed me the bag and started walking away. I asked him if he wanted me to pay. He wasn't sure what I was talking about. We ordered online, but they never charged us ahead of time. This was so unusual. Who doesn't charge ahead of the delivery these days. The driver had no idea and started to walk away without being paid. If I didn't say something my meal would have been free. Many people wouldn't see this as a major issue, but it shows me that the house/restaurant doesn't have good communication with their own delivery team.....and it leads in to other issues I had. Here's what we ordered: - Full Rack of ribs, with coleslaw and potatoes au gratin. - 6 piece chicken, with steak fries and soup - Dessert: 1 cheesecake and 1 tiramisu The menu online and the paper one I have at home says Fried Chicken or BBQ Chicken. We wanted fried chicken. Ordering from their website delivery menu, the options said broasted or BBQ chicken, so we assumed broasted was the fried. It was not. This place needs to get things organized. Which menu is right? FYI: their broasted chicken is not fried chicken. That should be fixed on their end. It wasn't fried chicken. It may have been baked, but it basically was chicken with bread crumbs, so once baked it has a sort of crust, but nothing like fried chicken. Here's where it got interesting for me. As I'm biting into my 1st piece of chicken, I realize there is something in my mouth that wasn't chicken or the fake crust. I pull it out of my mouth and see what looks like sting or plastic. You know when you buy a whole chicken or turkey and it has that netting or string wrapped around it intended to hold the whole thing together..... Yeah, that string was cooked into the chicken with a layer of fake crust cooked around it. So, basically they cooked the whole bird with some string around it, coated it with crumbs, baked it, and left the string. I was seriously grossed out and had a hard time eating any more. When I first opened the bag, the desserts were cold and on top, so that was the first thing I removed and put in the fridge. Looking at the menu, it's not clear if you are getting home made dessert or pre-packaged. Both the cheesecake and tiramisu were frozen, individually wrapped Eli's cheesecake cut from a larger box you can get from Costco or Sam's club. Hey, I'm ok with Eli's and it being frozen, but I could have just bought that from Costco and saved a bunch of money. I don't want to know I paid $3 for each dessert that you bought in bulk and just cut off the flavor we picked. You should advertise it that way. Instead, we were very upset and underwhelmed by the dessert. I mentioned the last meal of dessert to make a point when discussing other items. It is such a mess. Take the "homemade" potatoes au gratin says the menu. After what I've seen so far I really question if that was even homemade. It came in a small single use aluminum cooking tray. Looking at it it's possible it was also bought in bulk and we just got one of the tins. They never tell you what soup you are getting, so we'll call it the "Mugs Mystery Soup". Really nothing great. I wouldn't recommend it. Then the steak fries. While the fries were better than most of the order, they were not good compared to fries you get anywhere else. Tasted like they dumped them out of a bag onto a cooking tray and heated them up for me. Ribs. I have no idea how they can say best ribs in the northwest suburbs...... they aren't. Ok, it says voted best by Chicago Suburban times. How was this voted in? Where was the taste testing done? Who else was involved. I don't think you should advertise the best ribs when they really aren't. I can't say enough about how disappointed we were from this delivery. 1 last thing I'll say. We probably would never have ordered from Mugs, but just days earlier our neighbor got delivery from Mugs and we saw the delivery vehicle pull up with Mugs all over the car. That is basically free advertising and it got us to order. That is actually a good thing, but the conc5of a restaurant having their own delivery team is sort of yesteryear, or outdated. With UBER eats, GrubHub and so many more, why does anyone have their own delivery team. They need to hire someone that understands marketing, to get their menus updated and matching their online ordering process. A marketing person might also weigh out the benefits of using a delivery company as mentioned vs. using their own delivery drivers. I will not order from them again. read more

Mugs Pizza & Ribs - The dessert menu - Pizza Near Me - Des Plaines, Illinois

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Absolutely disgusted by this place. The rudest staff and owner by far. This place has rolled down hill for years and now it's garbage. The pizza will make you sick but not as sick as the staff. I'll make it a point to tell my story to anyone with ears. Order torterices and save your money and a headache. read more

Mugs Pizza & Ribs - So funny the owner reinforced my review with showing what kind of person he is. - Pizza Near Me - Des Plaines, Illinois

No dining in at this restaurant, just pick up or delivery as it's in a small strip mall. Ordered a small sausage and pepperoni pizza last Saturday for pick up. Upon arrival the place was very busy. delivery drivers and customers for pick up as well as answering phones. The two ladies working the counter had it under control. The pizza was ready as promised. The pizza had a thin crust and was crispy with corn meal dusting. The sausage, and pepperoni both were delicious and they don't skimp on the cheese, all good. I would definitely get another pizza from this location. read more

Mugs is a pretty decent takeout place, there is no dine in available - perfect for take out and delivery and late night orders since they're open til 3 AM, the Chicago style pizza is good (but expensive), I'd recommend if you need something late at night, the menu is pretty big. read more

Mugs Pizza & Ribs - Chicago Style Pizza 12 inch - Pizza Near Me - Des Plaines, Illinois

Service at this place is actually a joke, had ordered for delivery late at night and fell asleep just to wake up to a bunch of missed calls from them. Well one of their workers decided to use a trick to hide their number and call me saying they're "trying to reach a N-gger" and hung up the call. The same guy who I spoke to on the phone when placing the order sounded exactly the same and that dumbass left the voicemail a minute apart from the last phone call they left from their actual phone number. Would not recommend this place ever, even if they get rid of that racist they're still a shitty company to employ and allow things like this to happen. read more

We like Mugs for the most part. However, w when we ordered one with mushrooms also, it looked like they were out of a can, not fresh mushrooms. read more

Fantastic food, quick service and friendly staff! The garlic bread, pizza and house salad are all delicious.

This place is a joke. Customer service sucks. Online ordering is even worse. Then when you ask for contactless delivery they ring your doorbell when you had a clear conversation for them not to. I'll never order again and was a customer for a long time. What a joke read more

Our go to for family pizza night. Great people, great service, great pizza. Open until 3 am too!

The wrong pizza was delivered to me. I ordered my usual, number one it was incorrect but second of all it wasn't even cut. I called the restaurant but by that time they were closed because it was late night. I called the delivery driver and was promised a call back, never received that call. The next night i called and the manager promised a call back from the owner and never heard from him. I called back again tonight twice and they repeatedly hung up on me and said "we don't care because it was an online order" I order from this establishment almost every week I would think they would at least talk to me and give me a credit back for the inconvenience. read more

One Star is too much for them, We ordered since 9:30 pm now it's pass 11:30 pm and the order is not here, we are trying to call them so we can cancel the order but they are not picking up. They know how to charge as soon as we place the order but they don't want to pickup so they will not have to refund the charges. Last time to order from them! read more

Ordered a deep dish, dough was raw. Tried to return it and show them but they wouldn't even look at it and was told I need to call the owner. When I called the owner, Vince, he said that they don't do refunds and he needs to see it. Took 25min of arguing to get refunded. Do yourself a favor and order from another place read more

Great ribs and potatoes. Normally one of our top 3 pizza places. But the small side salad for $4 was very disappointing. 1 small sliver of onion, 3 slices of olives and no cucumbers at all, even though listed on the menu. read more

So thought about giving them another try. Order the rib dinner with au gratin potatoes. My wife takes a bite of the potatoes and bites into a piece of hard plastic. How the heck does a chunk of plastic get in the potatoes? Never again will we order from here. read more

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Love me some mugs! The pizza is pretty on point. I typically get the mugs monster with sausage, bacon, roast beef, meatballs and pepperoni. It comes with extra cheese. Gluttony at its best! Their fried chicken is great and the rib tips are pretty awesome too. Get some! read more

Great pizza. This has been my go to place for thin crust since Barnabys closed during COVID. Well done crust never disappoints.

I placed a carry-out order on a Thursday night; I was told that the wait would be 25 minutes (no big deal), so I sent my husband to pick-up the grub after work. It was done on time! Yay! Note: carry-out and delivery only. We ordered a variety of foods since we hadn't tried Mugs yet. 4.5/5 for the Mugs Veggie pizza. We ordered a small size and the pie could have easily fed three; definitely a bang for your buck there. The crust was cooked perfectly (imo), as the cheese was bubbly brown. The toppings didn't slide off of the pizza either. Overall, the pizza is the best I've tasted since moving here 6 months ago. 3/5 for the Italian beef sandwich (Mugs' version is a little bland), breadsticks (they're kind of pita bread like) cheese bread and onion rings. 2/5 for the breaded mushrooms; they are big breaded mushrooms and you get a bag full, just seems unlikely they're homemade. 5/5 on the cheese sauce. The ranch dressing that accompanies the mushrooms was a little too tangy for me. I smelled and tasted a lot of vinegar which was too overpowering. We'd return here for the pizza in a heartbeat. Other items we tried were pretty mediocre. Mugs caters, so this may be a place hubs and I consider if we have to feed a lot of people. We got all of the food mentioned above for around $30 and we had tons of leftovers. Not too shabby. read more

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Love mugs...deep dish, think crust, and Italian beef on garlic bread with mozzarella are my favorites. Open late, cool people... deep dish is right up there with lou's Giordanos etc. read more

Mugs Pizza & Ribs - Deep dish pepperoni - Pizza Near Me - Des Plaines, Illinois

Great pizza, lots of cheese great ribs. Pizza is ready in time. The thin crust is delicious. The rib sauce is good just enough of a kick

Quality flavorful food at reasonable prices. they aren't skimpy on pizza ingredients. must try the ribs yum! 14 years ordering and service remains top notch. give Mugs a try you don't know what you're missing! read more

Love the pizza and friendly service from Mugs in Des Plaines. Every time I call to place an order, the staff is kind and helpful. Our pizza arrives hot and exactly how we like it. I believe this is a local family operated business. Great customer service which is notable. Thanks Mugs!! read more

Their pizza is so good. Plus price is cheap. Tried their hawaiian and pepperoni. Hawaiian pizza was so so good.

I usually order ribs but had a new craving. Hubs always orders the beef, fries and salad. All were amazing as usual and delivery spot on. I usually order online but wanted to pay cash today. Whomever took my order over the phone tonight your customer service skills are amazing! You made my day and an absolutely pleasure talking with you. read more

Mugs Pizza & Ribs - Pizza bread - Pizza Near Me - Des Plaines, Illinois

The lady who answered the phone has nice Southern accent she refused to take my order because I have an accent After one hour pizza guy arrives with some cold a** pizza and ribs. S*cked ass read more

I've attempted to not write this review... but, this place has never gotten an order right. 3 times in a row!!! I used to love this place, but man. I have never gotten a right order from this place. And the driver is gone before you can even check it. Good food, service kills it. read more