Evie was very nice and very helpful. So much so that I rented a locker right on the spot. She's…read morethe best! Frank

I went from payin $70 a month in February of this year to $160 a month and got an email a few days…read moreago saying that my unit price is increasing in February to $183 I'm moving my stuff out this week...I'm sick of places scamming the hardworking people

It does the job! They are a bit tough to reach when you call as they seem to be a bit understaffed…read more Even in person, no matter when you stop by, there tends to be a bit of a line. As for the storage units, they are generally clean, well lit, and the units that are temperature controlled are in fact tempature controlled. I generally feel safe stopping by in the day, there are folks in and out all day. You have to swipe in and out to get access, which I like for safety. But it is a bit sketchy, I've had a couple run-ins with unhoused folks who are staying within the building.

Horrible in all forms. Horrible service, horrible equipment, and not much of a value.read more

Bait & Switch, deceptive practices…read more I went into the office at 510 S Henderson Rd., King of Prussia to inquire about a drive up storage unit. Tiara Roberts-Howard said those were at the other location at 318 S Henderson Rd, King of Prussia but she'd do the paperwork for me then send me there. She stated the rental fee would be $133 per month with tax. I said ok but I'd barely afford that because I'm on disability. Looking at the contract I told her I couldn't see it clearly because I have cataracts & asked if there was anything to change and I'd assume they take the rent automatically. She said yes but no changes. She said she'd email the contract and I told her again I can't see that on my phone either. Cataracts cause double vision when I'm reading. She then pressed me to write her a positive review. She even tried to get me to do it right then. After 3 months my rent increased $80 without notice. She claimed to have sent registered mail but none was sent and no signature was returned. Two very specific times during our conversation she should have told me about this increase. I would not have stayed if I had been told of this giant increase coming. I had had to hire movers to get my property into the unit. I spoke to her after the took so much more from my account & she denied her deceit and hung up on me. I then spoke to Joe Stringer. He accused me of knowing about this increase but I told him she never said it even when I explained my financial limitations and inability to read the fine print and said he would speak to the owner stating several times "I care". He was to call me the next day. That was 16 days ago. No call. Beware of these bait and switch practices. They take advantage.

Absolute garbage company - had a major issue ... called help line was told I'd get a call back in…read more15 mins ... an hour goes by my wife calls again ... first rep made no notes ... never called the manager ... here I sit 2 days later no contact even email ceo Joseph Margolis crickets - bottom line they have been collecting monthly payments but denying access to our units

I've had an outstanding experience with Self Service Storage of Phila and can't recommend them…read moreenough. The staff have been incredibly friendly, professional, and just genuinely helpful. They take the time to walk you through your options and make sure you get exactly what you need without any pressure. The facility itself is well-maintained and feels very secure, which gave me total peace of mind storing my belongings here. Access is easy, and everything is clearly organized making move-in and visits hassle-free. If you're looking for a reliable, clean, and well-run storage facility in the city, this is absolutely the place to go.

Driver needs to knock or ring residence for signature requirement instead of having customer pick…read moreup at PO

It's right off the highway... a bit confusing to navigate but once you know your location of your…read morelocker, you will be ok. The thing is, the ventilation isn't the best. It's a huge building, units vary. There is only one elevator, so you got to wait for others to load and unload then take your turn. Secondly, the loading dock is small and depending on how small or big your car is, you may or may not fit. Sometimes you have to sit and wait for a trolly U-boat.

Good is that it is sort of climate controlled. Close to my house. They offer hand trucks but at…read moremost they have 3 of them and they are taken most of the time. If u don't have a hand truck of your own that you can bring every time, you will, most likely, be carrying your things far. Most of the units that are close to the door are taken.

We have had a space here for about two consecutive years. We had to switch from a small to a large…read moreat one point, and customer service was great. Today, we needed to rent another space, and once again the customer service was fantastic. A shout out to Antoine (spelling?) for his A++ service at the front desk. He had to stay a few minutes late in order to finish our rental agreement as we ran late getting to the facility due to high traffic issues. Antoine had such a great personality! The place is clean, three floors with climate control. Gated in and out.

They are significant frauds. My space number is 1152. The original offer was $50 for three months,…read morebut it later changed to $100 per month. Subsequently, they increased it to $200, and they also impose a late fee of $160 each month. Thus, from the initial $50 offer, they have raised it four times, and they continue to extort me monthly. If I fail to pay their demands, they take my belongings to auction for sale, and I cannot access the space because they have restricted it. Additionally, you will receive a link to give them a five-star rating before you receive their service.

Dirty and poor service: Rodent infestation. This was not…read moresurprising after I saw trash and food in units near mine when owners opened their doors. Corridor floors dirty. When I went to file a rodent damage claim, was told the storage policy does not cover pest damage! Also, lights go out after 17 min and you have to go back down the corridor to turn them on if you need more time. Why no motion sensors? Elevator down button broken for at least three weeks and counting. Office often closed during regular hours. Prices go up substantially every six months. Bait and switch with initial pricing. Avoid.

Do not store your items here! I stored some furniture and several boxes of clothes and home items…read morefor 2.5 months. When I came to get my stuff, I found that my boxes were damaged by rodents, and there were numerous rodent droppings in my storage unit. They chewed through the boxes and my items, and they left droppings everywhere. I had to throw away a lot of my items and throughly inspect and clean my remaining items, which was a monumental chore. When I contacted CubeSmart, they offered no resolution. They said that I would have to go through my insurance to get compensation even though insurance does not cover pest damage, and they refused to refund my rent. This is not a clean place to safely store your items!!

Headline: Huge 40% Price Hike After Only 4 Months! "Rented a…read moreunit here at a starting rate of $255. Just four months later, I received a postcard raising my rent to $355--a massive, sudden increase of $100 per month. Management claims this is due to 'market conditions,' but local real estate is not booming. This feels like a bait-and-switch tactic to lure customers in with a reasonable rate, only to jack up the price once all your heavy belongings are locked inside. Be warned: the price you sign up for will not last. Very disappointed in the lack of transparency and unethical pricing strategy."

The storage space itself is clean and secure and the building is well organized. The rate has…read moreincreased about three times so far, it has basically doubled in 2-3 years. The onsite staff is helpful but somewhat disconnected in terms of any real assistance. The online application has been malfunctioning since early December. I was told it would be fixed by the next payment cycle--it is not. They accept payment via the phone but I prefer to pay online.

Moving is usually a PAINFUL experience for me, but not with Clutter! I had an awkward gap in when I…read morehad to move out of my last apartment and into my new one so I got clutter to help with moving and storing. I can honestly say it's the best decision I've made so far in 2021. I had my stuff ready and packed so they just came, packaged everything more securely with bubble wrap, furniture pads, etc, and then catalogued everything for me. I was a bit worried because I had several mirrors, but once I saw the great care they took to secure everything, all my fears were assuaged. I don't remember all their names, but Brian and co. were phenomenal!! 2 weeks later Adam and Ari came back with a truck of all my stuff and unloaded it all in my new apartment as requested. They were both so friendly and accommodating. And best of all, all my items (especially my mirrors ) came back in good condition. I cannot recommend this service enough, especially if you need both storage and moving help! The only thing Is I wish I could schedule my pick up and drop off appointments at the same time. I had to wait till my stuff was picked up before I could schedule a drop off date, because their website only allows one appointment at a time. That was a bit inconvenient for me since I had to also reserve a move in time slot with my building as well. I wasn't able to move in on the date i originally planned because there were no more times for that date, but it still worked out in the end.

I used Clutter for moving and short-term storage and had a deeply disappointing experience…read more When my items were returned, multiple boxes had a strong urine odor. Many boxes showed visible yellow staining consistent with rodent contamination. The odor was so strong that I had to isolate several boxes in a separate room. Despite repeated washing, my clothing and bedding could not be salvaged. I ultimately had to discard nearly my entire wardrobe, sheets, towels, stuffed items, makeup, tattoo equipment, and nail tech supplies due to contamination concerns. Several household items and glassware were also cracked. In addition, my armoire was broken during storage. Clutter has agreed to compensate me for the armoire, but they have refused to compensate me for the widespread contamination of my clothing and personal goods. Their position is that items "packed by the owner" are excluded from coverage. However, multiple boxes -- including clothing and bedding -- were packed by their team. They are now requiring me to provide proof of which boxes were packed by them in order to consider reimbursement. This has been extremely frustrating given the visible contamination and the extent of the damage. I expected professional storage conditions and reasonable care of my property. That was not my experience.