I went from payin $70 a month in February of this year to $160 a month and got an email a few days…read moreago saying that my unit price is increasing in February to $183 I'm moving my stuff out this week...I'm sick of places scamming the hardworking people

Was exploring rental unit options and Robin was very helpful. I am hoping that my experience with…read morethis rental unit continues to be as positive as my initial contact.

Horrible in all forms. Horrible service, horrible equipment, and not much of a value.read more

Yeah this place is a joke. Get here at 3:30 to pick up the truck and systems are down. Come back…read moreand 4:30 and have to do the mobile pickup. Get to our truck and it's filled with someone else's stuff. Truck next to this truck has human shit in the back. Come back in and then get sent to a different truck which doesn't start. Would not recommend, I can see why they have so many trucks sitting here because I'm sure no one wants to rent them.

Bait & Switch, deceptive practices…read more I went into the office at 510 S Henderson Rd., King of Prussia to inquire about a drive up storage unit. Tiara Roberts-Howard said those were at the other location at 318 S Henderson Rd, King of Prussia but she'd do the paperwork for me then send me there. She stated the rental fee would be $133 per month with tax. I said ok but I'd barely afford that because I'm on disability. Looking at the contract I told her I couldn't see it clearly because I have cataracts & asked if there was anything to change and I'd assume they take the rent automatically. She said yes but no changes. She said she'd email the contract and I told her again I can't see that on my phone either. Cataracts cause double vision when I'm reading. She then pressed me to write her a positive review. She even tried to get me to do it right then. After 3 months my rent increased $80 without notice. She claimed to have sent registered mail but none was sent and no signature was returned. Two very specific times during our conversation she should have told me about this increase. I would not have stayed if I had been told of this giant increase coming. I had had to hire movers to get my property into the unit. I spoke to her after the took so much more from my account & she denied her deceit and hung up on me. I then spoke to Joe Stringer. He accused me of knowing about this increase but I told him she never said it even when I explained my financial limitations and inability to read the fine print and said he would speak to the owner stating several times "I care". He was to call me the next day. That was 16 days ago. No call. Beware of these bait and switch practices. They take advantage.

Absolute garbage company - had a major issue ... called help line was told I'd get a call back in…read more15 mins ... an hour goes by my wife calls again ... first rep made no notes ... never called the manager ... here I sit 2 days later no contact even email ceo Joseph Margolis crickets - bottom line they have been collecting monthly payments but denying access to our units

Everything you want in a business- responsive, convenient, easy to work with…read more Renting a unit was a breeze and the staff is always so kind and flexible. Also so conveniently located. recommend using these guys if you need a storage unit!

I've had an outstanding experience with Self Service Storage of Phila and can't recommend them…read moreenough. The staff have been incredibly friendly, professional, and just genuinely helpful. They take the time to walk you through your options and make sure you get exactly what you need without any pressure. The facility itself is well-maintained and feels very secure, which gave me total peace of mind storing my belongings here. Access is easy, and everything is clearly organized making move-in and visits hassle-free. If you're looking for a reliable, clean, and well-run storage facility in the city, this is absolutely the place to go.

Nothing fancy or special about this place as a facility itself. Currently owned by CubeSmart, no…read morelonger known by any other name. Special shout out to Herisha who was incredible at their job and made renting a new space easy and quick. Remember, as a general rule, storage rental facilities are largely unregulated which means they can raise your rent with 30 days notice to pretty much any amount they want and they know they have you on the hook because you won't want to relocate your stuff. If you get a quoted price online, lock it in for six month or a year by pre-paying if you can. ALSO remember - you can get your own rental unit insurance from any number of companies for half what the rental unit companies will charge you and bring in proof of insurance at the time you rent (but you MUST do it in person). ALSO ALSO remember - you can also bring your own secure lock and not pay $20 for one of their locks. Do all of the above and any smart reasonable manager or employee is going to make your rental process smooth and painless.

Brand new facility. great service. highly recommend for those in the area needing self-storageread more

The worst...there was a water leak that impacted my storage unit and I was never informed. It was…read moredifficult even speaking to anyone. I only gave one star as the hours to access storage unit are reasonable. Otherwise would never recommend.

After only a few months of renting a storage unit my cost went from $31.00 to $101.00. Being told…read moredue to increasing costs but yet are still offering those prices to new customers just to do the same thing to them. Staff is wonderful though

Dirty and poor service: Rodent infestation. This was not…read moresurprising after I saw trash and food in units near mine when owners opened their doors. Corridor floors dirty. When I went to file a rodent damage claim, was told the storage policy does not cover pest damage! Also, lights go out after 17 min and you have to go back down the corridor to turn them on if you need more time. Why no motion sensors? Elevator down button broken for at least three weeks and counting. Office often closed during regular hours. Prices go up substantially every six months. Bait and switch with initial pricing. Avoid.

Do not store your items here! I stored some furniture and several boxes of clothes and home items…read morefor 2.5 months. When I came to get my stuff, I found that my boxes were damaged by rodents, and there were numerous rodent droppings in my storage unit. They chewed through the boxes and my items, and they left droppings everywhere. I had to throw away a lot of my items and throughly inspect and clean my remaining items, which was a monumental chore. When I contacted CubeSmart, they offered no resolution. They said that I would have to go through my insurance to get compensation even though insurance does not cover pest damage, and they refused to refund my rent. This is not a clean place to safely store your items!!

The storage space itself is clean and secure and the building is well organized. The rate has…read moreincreased about three times so far, it has basically doubled in 2-3 years. The onsite staff is helpful but somewhat disconnected in terms of any real assistance. The online application has been malfunctioning since early December. I was told it would be fixed by the next payment cycle--it is not. They accept payment via the phone but I prefer to pay online.

Storage space is very clean and organized. However, I would not recommend renting here. Our monthly…read morerate skyrocketed after a few months when we were told it "may increase by a few dollars" when we signed the agreement. They can claim it's adjusted due to market fluctuations, but this is clearly a bait and switch.

Moving is usually a PAINFUL experience for me, but not with Clutter! I had an awkward gap in when I…read morehad to move out of my last apartment and into my new one so I got clutter to help with moving and storing. I can honestly say it's the best decision I've made so far in 2021. I had my stuff ready and packed so they just came, packaged everything more securely with bubble wrap, furniture pads, etc, and then catalogued everything for me. I was a bit worried because I had several mirrors, but once I saw the great care they took to secure everything, all my fears were assuaged. I don't remember all their names, but Brian and co. were phenomenal!! 2 weeks later Adam and Ari came back with a truck of all my stuff and unloaded it all in my new apartment as requested. They were both so friendly and accommodating. And best of all, all my items (especially my mirrors ) came back in good condition. I cannot recommend this service enough, especially if you need both storage and moving help! The only thing Is I wish I could schedule my pick up and drop off appointments at the same time. I had to wait till my stuff was picked up before I could schedule a drop off date, because their website only allows one appointment at a time. That was a bit inconvenient for me since I had to also reserve a move in time slot with my building as well. I wasn't able to move in on the date i originally planned because there were no more times for that date, but it still worked out in the end.

I used Clutter for moving and short-term storage and had a deeply disappointing experience…read more When my items were returned, multiple boxes had a strong urine odor. Many boxes showed visible yellow staining consistent with rodent contamination. The odor was so strong that I had to isolate several boxes in a separate room. Despite repeated washing, my clothing and bedding could not be salvaged. I ultimately had to discard nearly my entire wardrobe, sheets, towels, stuffed items, makeup, tattoo equipment, and nail tech supplies due to contamination concerns. Several household items and glassware were also cracked. In addition, my armoire was broken during storage. Clutter has agreed to compensate me for the armoire, but they have refused to compensate me for the widespread contamination of my clothing and personal goods. Their position is that items "packed by the owner" are excluded from coverage. However, multiple boxes -- including clothing and bedding -- were packed by their team. They are now requiring me to provide proof of which boxes were packed by them in order to consider reimbursement. This has been extremely frustrating given the visible contamination and the extent of the damage. I expected professional storage conditions and reasonable care of my property. That was not my experience.